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CITY PERFORMANCE LEAN PROGRAM
Office of the Controller City Performance Lean Program
02.12.2020
Designing a More Efficient Government
Creating a culture of innovation through Lean
Ryan Hunter | Vivian Chen
Designing a More Efficient Government Creating a culture of - - PowerPoint PPT Presentation
Designing a More Efficient Government Creating a culture of - - PowerPoint PPT Presentation
Designing a More Efficient Government Creating a culture of innovation through Lean CITY PERFORMANCE LEAN PROGRAM Office of the Controller City Performance Lean Program 02.12.2020 Ryan Hunter | Vivian Chen Change is hard 3 3 Change is
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Change is hard
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Change is hard How do we ensure that data and analysis result in a culture of continuous improvement?
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City Performance Lean Program
Our Process Improvement Approach
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Staff trained
1000+
Simple innovations (“Just Do Its”)
100+
A3 projects coached
45
Partnerships with City departments
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Our Process Improvement Approach
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Change is hard
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Change is hard
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Change is hard
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Teaching Problem-Solving
We make the staff do the analysis
Teach hands-on Give away
- wnership
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Teaching Problem-Solving
We coach instead of direct
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Make it Matter to Staff
We make space for staff to share ideas
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Being a Lean Sponsor
We help management give away control
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Featured Lean Partnerships
Public Utilities Commission Time-to-hire Reduced time to hire civil service analyst positions from 9 months to 5 months. SF Recreation & Parks Yard-wide 5S Cleared out 75 tons of unwanted and unused materials that were outdated or broken .
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A change that sticks!
2017 2018
SF Recreation and Parks Department
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Thank You! Questions?
To learn more, visit our website: cityperformanceleanprogram.weebly.com Contact us at: Ryan Hunter, ryan.hunter@sfgov.org Vivian Chen, vivian.j.chen@sfgov.org
- r con.leanprogram@sfgov.org