Department for Child Protection Procurement & Contracting Sector - - PowerPoint PPT Presentation

Department for Child Protection

Procurement & Contracting Sector Briefing 4

Tuesday 21 May 2019, 9am-11am The Science Exchange (webex meeting 998 416 397)

Acknowledgement of Country

We would like to acknowledge this land that we meet on today is the traditional lands of the Kaurna people and that we respect their spiritual relationship with their country. We also acknowledge the Kaurna people as the custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Department for Child Protection

Procurement & Contracting Sector Briefing 4

Fiona Ward, Acting Chief Executive Department for Child Protection

From 1 July 2019, people working or volunteering with children in South Australia must, by law, have a valid child-related clearance

• “The new, stronger laws for people working or volunteering with children were recommended as part of

federal and South Australian royal commissions and help keep children safe in our community

• It is an offence to:
• work or volunteer in a child-related role without a working with children check
• work or volunteer in a child-related role if you are ‘prohibited from working with children’
• employ a person or volunteer for a child-related role who doesn’t have a valid working with children check, or is prohibited

from working with children” 1

• In the event that a carer, adult house hold member or regular household guest, is a prohibited person or does

not have valid child-related clearance, DCP will request removal of the child, carer or adult household member from the placement

New working with children checks

For more information please refer to:

1 Department of Human Services – Screening process webpage

Working with Children Checks for family based carers practice guidance available on DCP’s webpage

Department for Child Protection Sector briefing 4

2019/2020 Procurement Program Update

Jennifer Browne, Chief Financial Officer Department for Child Protection

2019 Procurement and contracting timeline

18 April 2019 Example agreements & contract content available for review on Service Provider area

• f webpage

By 9 May 2019 Draft contracts issued to Service Providers using new agreement templates 1 July 2019 Quarter 1 payment for block funded agreements release date for executed contracts 21/05/2019 – 23/05/2019 Updated draft contracts provided to Service Providers 14 June 2019 Signed contracts to be returned by Service Providers 21 June 2019 Contracts executed by SA Govt. delegate(s) (i.e. Minister, CE, CFO) 28 June 2019 Executed contracts returned to Service Providers 30 June 2019 Executed contracts implemented Date extended, we want to ensure Service Providers have 3 weeks to review, negotiate & execute finalised contracts One on one Service Provider meetings 23/05/2019 – 27/05/2019 to discuss and seek agreement on updated draft contracts

Sector feedback on draft contracts

Some contract content has been hyperlinked to DCP’s website, does this mean DCP can change Service Provision Requirements or Service Specifications at any time, and without consultation?

No, service providers will be involved and communicated with as per the below consultation process.

Wording under Attachment 1, Item 9 (NFP Funded Agreement) and Item 13 (Goods and Services) has been amended

to reflect the requirement for DCP to provide reasonable notice. Web based content will have more prominent publication dates and the latest news section of the website will highlight any new or amended content.

Service Provision Requirements & Service Specification Consultation process

I don’t agree with the Standard Terms & Conditions in Attachment 2 or the Special Conditions in Attachment 3, can any of these be amended? No, these have been prescribed at a whole of Government level and apply across all South Australian Not for Profit (NFP) Funded Agreements (not specific to DCP) Extract from Sector Briefing 1 presentation on NFP Elements Attachment 2 – Standard Terms and Conditions

A “locked” document specifying standard terms and conditions of providing services to a Government Party Apply across all South Australian Not-for-profit (NFP) Funded Agreements (not specific to DCP)

Attachment 3 – Special Conditions

A “pre-defined” document specifying conditions of providing a specific type of service to a Government Party Prescribed at a whole of Government level Dependent on the service type of the agreement, some conditions may not apply and will be excluded

Sector feedback on draft contracts

How will the contract clauses be impacted by new legislation that comes into effect 1 July 2019?

From 1 July 2019, people working or volunteering with children in South Australia, must by law, have a valid child- related clearance. The requirement to have a valid child-related clearance from 1 July 2019, such as a working with children check, is covered by Child Safety (Prohibited Persons) Act 2016 and Child Safety (Prohibited Persons) Regulations 2019.

Until this time, the Suitability of Persons clause (S4 of the Not for Profit Funded Agreement; S13 of the Goods and Services Agreement) remains in effect across the SA Government DCP are currently working with the Crown Solicitor’s Office to determine future contractual requirements once the new legislation is passed

Any amendments (if required) to be communicated

Sector feedback on draft contracts

If I can’t meet the performance targets or thresholds, will DCP immediately seek abatement action?

No, the reasons for not meeting targets are to be considered and discussed as part of contract management meetings about performance. Our goal is to identify the cause of under or non performance and work with the service provider & relevant DCP stakeholders to achieve levels of performance. Action is dependent on the specific under or non performance.

Sector feedback on draft contracts

Acceptable vs unacceptable variance

Examples of acceptable variance

Dependent on the measure, but some examples may include:

• No trend of past under or non performance
• It is not a legislative compliance requirement
• The under or non performance was not caused
• r within the control of the Service Provider

Examples of unacceptable variance

Dependent on the measure, but some examples may include:

• Continued under or non performance i.e. 2 or

more quarters

• Non compliance to legislation
• Performance outcome was within the control of

the Service Provider

Department for Child Protection Sector briefing 4

Family based care pricing and contracting

Jennifer Browne, Chief Financial Officer Department for Child Protection

The South Australian Child Protection sector has seen significant growth in Out of Home Care (OOHC) Placement numbers in recent years

3695 total placements 2017/2018 8.91% annual increase since 2014/2015

Growing family based care

Quality of care for children and young people

Nyland recommendation 128 “Phase out use of commercial carers…except in genuine short-term emergencies”

South Australia is below national benchmarks for family based care

2016/2017 South Australia 83% compared to 93% nationally 2017/2018 South Australia 85% compared to 93% nationally

Introduction of growth payments DCP Contracting to support growth

A new initiative for the South Australian Child Protection Children, introduced in 2018 Standard Unit pricing aligned to growth principles communicated in 2018 45% of general foster care contracts; and 66% of specialist foster care contracts are delivering placements beyond their minimum target (Dec 2018) Seeing SA’s focus on supporting the growth in family based placements is stimulating new service providers wanting to join the SA child protection to deliver family based care Actively scoping bringing Specialised Family Based carer reimbursements in house based on sector feedback Future growth will be based on utilisation over the period, rather than determined based on placements at a point in time We are reviewing process and mechanisms to support the timely execution of growth payments

Equalised family based unit pricing

Nyland recommendation 122 Consistent unit pricing for foster care 2019/2020 single general foster care placement $14,060 ex GST* without loading 2019/2020 single specialist foster care placement $97,133 ex GST* without loading Resetting family based contract minimum placements in line with 31 Dec 2018 results

*inclusive of Equal Remuneration Order (ERO)

Resetting the base

Family based care remoteness loading

Based on the location of the carer household Reflect the increased cost associated with supporting carers in rural & remote locations Based on the Federal Government’s geographic remoteness classifications (ASGC-RA) Classification determined by entering address into locator tool Applied to the base unit price at the following rates

Resetting the base

Loading rate Classification 0% RA1: Major city in Australia & RA2: Inner region of Australia 8% RA3: Outer regional Australia 25% RA4: Remote Australia 29% RA5: Very remote Australia

Classification as per Australian Statistical Geography Standard 2016 Classification Scheme

Family based care Aboriginal and Torres Strait Islander (Aboriginal) loading

Based on the cultural background of children and young people in care Determined based on the child or young person’s DCP record Reflect the additional layer of complexity associated with the care and support provided to Aboriginal children and young people to assist with retaining their connection to culture 4% Aboriginal loading applied on top of the base unit price Included within Service Provider’s block funded amount shown in Attachment 5 of the Not for Profit (NFP) Funded Agreement

Resetting the base

DCP Contracting to support growth

Family based placements increased following introduction of growth payment initiative Paid to Family Based Service Providers since introduction of growth payment initiative Placement numbers

FBC Growth Payment Process Opportunities for Improvement (OFI)

Sector Briefing 3 presented analysis of 18/19 Quarter 2 Growth payment process

Family Based Care (FBC) improvements

= 8 weeks from Quarter end to Growth payment process

Are there opportunities we (DCP and the sector) can explore to quicken the process? Bring forward the acquittal reporting date? Move from a Not for Profit (NFP) Funded agreement to Goods and Services Agreement? Other ideas and suggestions sought via survey (opened 9 May 2019 – closing 30 June 2019)

2 Responses have been received as at 20 May 2019 with contrasting views on improvement ideas

FBC Growth Payment Process OFI Survey interim feedback

FBC Growth Payment Process OFI Survey closes 30 June 2019 DCP to continue to research options and collate data about current process performance July 2019 – Roundtable discussion to review and discuss feedback and options

Next steps

Family based care pricing and contracting

Department for Child Protection Sector briefing 4

Performance Measurement Specification (PMS) update

Deborah Odgers, Manager, Service Contracts and Licensing Department for Child Protection

Performance Measurement Specification (PMS) – Tier 1

13 (54%) KPIs amended

(e.g. change in target and/or description, consolidation)

3 (13%) KPIs removed from Tier 1

(e.g. Removed completely from measures or moved to Tier 2)

16 (67%) KPIs where additional clarification provided

(e.g. Clarification to provide response to queries raised)

Tier 1 feedback process

Performance Measurement Specification (PMS) – Tier 1 Adjustments following Sector briefing 3

Ref

Domain Area Description

Target Level 1 Threshold Level 2 Threshold Level 3 Threshold Performance report frequency Service type

Action / comment

SP12 Compliance Legislation % of Active Carers and household members with a current satisfactory DHS Child Related Employment Screening (CRES) Working with Children Check (WWCC) and Background Check 100% 100% <100% Quarterly Monthly GFBC Resp SCO SFBC Action: Amended description & report frequency to reflect legislative requirements that come into effect 1 July 2019 SP13 Compliance Legislation % of staff employed in execution of a DCP contract with a current satisfactory DHS Child Related Employment Screening (CRES) Clearance Working with Children Check (WWCC) 100% 100% <100% Quarterly Monthly GFBC Resi Resp SFBC SIL Action: Amended description & report frequency to reflect legislative requirements that come into effect 1 July 2019

Performance Measurement Specification (PMS) – Tier 1 Adjustments following Sector briefing 3

Ref

Domain Area Description

Target

Level 1 Threshold Level 2 Threshol d Level 3 Threshold

Performance report frequency Service type

Action / comment

SP14 Compliance Legislation % of Service Provider personnel providing services in licensed residential care facilities with a satisfactory psychological assessment during reporting period 100% From 22 April 2020 (legislation transition date) 100% < 100% Monthly (until legislation transition date) then Quarterly Resi SIL Action: Amended report frequency to reflect support practices required to meet legislative requirements SP15 Compliance Legislation % of Service Provider personnel providing services in DCP operated residential facilities established by the Minister under section 36

• f the FACS Act 1972 with

a satisfactory psychological assessment during reporting period 100% From 6 September 2019 (legislation transition date) 100% < 100% Monthly (until legislation transition date) then Quarterly Resi

(Applicable

• nly to

residential facilities established by the Minister under Section 36 of the FACS Act 1972)

Action: Amended description & report frequency to reflect support practices required to meet legislative requirements

Performance Measurement Specification (PMS) – Tier 1 Adjustments following Sector briefing 3

Ref

Domain Area Description

Target

Level 1 Threshold Level 2 Threshold Level 3 Threshold

Performance report frequency Service type

Action / comment

SP20 Quality of Service Services % of intervention services with families / individuals completed that are successful (client not in placement) after 12 months of service completion 80% 75% >=80% >=75% 80 -70% 75-60% <70% <60% Quarterly Family reunification Action: Target & Thresholds lowered

Performance Measurement Specification (PMS) – Tier 1 KPIs Available for download on Service Provider area of DCP Webpage Included in draft contractual agreements

Performance Measurement Specification (PMS) – Tier 2 Tier 2 feedback process

Tier 2 KPI feedback survey

• pens

Survey Monkey 29 April 2019 Review and discuss feedback collected thus far CAFFSA hosted roundtable 19 June 2019 Draft Tier 2 KPIs presented Sector Briefing 2 5 April 2019 Tier 2 KPI feedback survey closes Survey Monkey 12 July 2019 Tier 2 KPI feedback results presented Sector Briefing To be advised Close date extended From 14 June 2019 to 12 July 2019

Department for Child Protection Sector briefing 4

Psychological Assessment Compliance

Deborah Odgers, Manager, Service Contracts and Licensing Department for Child Protection

Any person employed in a Children’s Residential Facility (CRF) licensed by DCP or established by the Minister (under section 36 of the FACS Act 1972) must undergo a psychological assessment, of a kind determined by the

• Department. Sections 107 and 110A of the Children and Young People (Safety) Act 2017

Psychological Assessment Compliance

1 Choose approved psychological assessment provider to use, list available on DCP website

Reminder

2

Submit application for psychological assessment approach to DCPPsychologicalAssessments@sa.gov.au : 33% of impacted contracted service providers are yet to submit their application : Including employee list, for which DCP can advise of any assessments already completed & not required

3 Submit and provide monthly updates on your Implementation Plan to your Contract Manager

: Plan to identify & monitor progress of staff requiring psychological assessment by legislation date

: 6 Sep 2019 for persons employed in residential facilities established by the Minister (under S36 of FACS Act 1972) : 22 Apr 2020 for persons employed in a licensed CRF operated by a Non-Government Organisation (NGO)

For templates & resources please refer to the Service Provider Area of DCP’s website

4 Advise DCPPsychologicalAssessments@sa.gov.au of outcome of assessments

Unit costing for Residential Care Outcome measurement for contracts. DCP accountability in relation to Tier 2 KPIs (i.e. how will this be managed & reported?) Web sound quality when (in person) audience discussion is occurring. The room was too warm & stuffy. Speakers were loud and clear. Clear communication & opportunity to ask questions. Previous feedback had been taken on board and suggestions implemented. Level of interaction was good and allowed plenty of time for feedback on the content. Chance to review the documents prior.

Sector briefing 3 event evaluation DCP Sector Engagement evaluation

Informative Venue / online mechanism (sound & visual) 4/5: Somewhat informative Beneficial 4/5: Somewhat helpful 4/5: Worked ok, I could see & hear most of it Worked well Needs improvement Topics you’d like covered Other comments “The ability to measure and review our services with clear KPIs and delegated responsibilities is a major improvement.” “The presentations and opportunity for feedback are the beginning of a true partnership approach to caring for children in care.”

Upcoming Procurement & Contracting Events

19 June 2019: Child and Family Focus SA (CAFFSA) hosted New contract Tier 2 discussion contact admin@childandfamily-sa.org.au for meeting details July 2019: Sector Briefing 5

Family Based Care (FBC) Growth Payment opportunity for improvement (OFI) survey outcomes Tier 2 KPI consultation outcomes Outcome of budget process and impact on Out of Home Care services

Survey close dates

7 June 2019: Sector Briefing 4 event evaluation survey closes (link to be emailed following sector briefing) 30 June 2019: FBC Growth Payment OFI survey closes 12 July 2019: PMS Tier 2 Feedback survey closes

Visit DCP’s Service Provider Webpage https://www.childprotection.sa.gov.au/service-providers Contact DCPServiceProviders@sa.gov.au Refer to DCP newsletters and Service Contract Updates emailed to you