Date: WEDNESDAY, 01 July 2020 Time: 11H00 AM Venue: RAND WATER, - - PowerPoint PPT Presentation

1 BID NUMBER: RW10382552/20 TENDER FOR SUPPLY, DELIVERY, INSTALLATION, DATA MIGRATION, DEPLOYMENT OF SERVER INFRASTRUCTURE AND HYPER CONVERGED SOLUTION AND MAINTENANCE & SUPPORT AT RAND WATER FOR A DURATION OF 3 YEARS

Date: WEDNESDAY, 01 July 2020 Time: 11H00 AM Venue: RAND WATER, HEAD OFFICE 522 IMPALA ROAD GLENVISTA JOHANNESBURG SOUTH

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Rand Water Team

SUPPLY CHAIN MANAGEMENT DIVISION: Betty Sithole IT TECHNICAL: Kenneth Modibedi

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Introduction & Purpose

TENDER FOR SUPPLY, DELIVERY, INSTALLATION, DATA MIGRATION, DEPLOYMENT OF SERVER INFRASTRUCTURE AND HYPER CONVERGED SOLUTION AND MAINTENANCE & SUPPORT AT RAND WATER FOR A DURATION OF 3 YEARS

• The bid document can be obtained from National Treasury Website:

www.etenders.gov.za

• Issue Date: Thursday, 18 March 2020
• Closing date for this bid is: Friday, 31 July 2020 @ 12h00 noon
• Submissions must be deposited in the tender box next to the main

gate, at Rand Water Head Office, 522 Impala Road, Glenvista, Johannesburg South.

• Late submissions will not be accepted
• The tender to be valid for 180 days after the closing date
• Contact persons:Tshepo Morare and Betty Sithole(Supply Chain).

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PROCEDURES TO BE OBSERVED

• All RELEVANT questions must be emailed to

Tshepo Morare (tmorare@randwater.co.za) and Betty Sithole(bsithole@randwater.co.za)

• No questions will be attended to ten days before the closing date

( 15 July 2020). Please note closing date is the 31st of July 2020

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Validity Period

PROCEDURES TO BE OBSERVED

Commercial Part: Page 9 of 86

• 1. Signed Form of Offer.
• 2. The

use

• f

correction fluid

• r

any

• ther

similar substance to make corrections is not permitted.

• 3. Letter of Good Standing from the Department of Labour
• r an Accredited Institution.
• 4. Provide OEM Hyper Converged Partner accreditation

certificate.

• 5. Provide Proof of Certification from Original Equipment

Manufacturer (OEM)

• 6. Proof of Back to Back agreement with the OEM for the

SLA

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Pre- Qualifiers for this Tender

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• Validity Period

The tender shall remain valid for a period of 180 days from the date of closing. Rand Water reserves the right to extend the validity period if required.

Commercial Section

• Page 9-16 of 86 – Detailed list of

returnables for Bid Evaluation

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Commercial - Returnables

Rand Water conducts a two stage evaluation process for all bids, intending to provide services or goods to the organization as follows:

• First part of the evaluation process is the functionality evaluation.
• All bids evaluated at this stage must achieve a minimum of 60% scoring.
• Below 60 % will not be considered to second stage of the evaluation.
• Rand Water shall then apply the objective criteria in accordance with the PPPFA

that will determine the evaluation outcome

• Part of the functionality evaluation Rand Water also uses a Financial Tolerance

Range

• Award is then based on the preferential point system.
• NB: award is based on quality of submission not reputation

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Evaluation Process

For the list of all relevant returnables refer to Page 9-12 of 86 Table T1.3.2

• Technical Evaluation will be based on:
• Record of Previous Experience relevant to the current scope/ work (with

contactable client ref.)

• Overall Performance on Previous Work
• Quality Management Systems
• Human Resource Capacity
• Equipment Resource Capacity
• Risk Introduced by Bid Qualifications (e.g. limitations, assumptions,

limited liability etc.)

• Project Risk Management
• Detailed Project Programme
• Method Statement
• SHERQ

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Technical - Returnables

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Scope of work

C3.2. SCOPE OF WORK Background Rand Water is a water utility servicing the Gauteng based customers and its operations has been Norther West and Free state province. Rand Water has water reservoirs spread across the Gauteng province and their water levels have to be captured and managed remotely. Rand Water has implemented a solution that publishes this water levels to the mobile devices of the business users and this solution depends on the uptime availability of the internet. Given that this is the core of the business; the robust Server Infrastructure uptime is therefore critical to the operations of the business. The purpose of this scope of service is to obtain a service provider to supply, delivery, replace, install, configure, migrate data from the old server infrastructure farm to the new. Also, supply & deliver hyper converged infrastructure licenses for the future state server infrastructure. This hyper converged infrastructure will need to be configured in all the newly acquired servers. Lastly, both these environments will need to be maintained and supported via an on the call support which will include delivery, install and configure of any new servers and software thereof.

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Scope of work cont.

Current state Rand Water currently has a total of 240 physical servers that have reached the End of Life (EOL) as they were acquired 8- years ago. The objective of this platform is to store, retrieve and send computer files and data to other computers on a network. The impact of using End of Life (EOL) hardware has reduced productivity, increases the maintenance costs, limited scalability resulting in the business not being able to meet the ever changing needs. This server platform operates on a legacy IT design which comprises of separate data storage from the severs. This exercise has proven to be a costly as centralized storage systems and Fibre Channel switches are all purchased, powered, cooled, and managed independently. These silos created by traditional datacentre infrastructure architecture has presented barriers within the IT infrastructure department to change and progress, adding complexity to every step from ordering to deployment to management resulting in IT failing to meet the growing demands of enterprise applications and fast pace of modern business operations. Therefore, it is imperative that Rand Water IT infrastructure transforms their existing legacy data centre server infrastructure with a Hyper Converged Infrastructure (HCI) solution that would replace the current legacy infrastructure that has serviced the organization for the past 8 years. Below is a diagram that depicts this IT legacy design which comprises of a total of 22 rackmount units, total of 240 physical servers, total of 400 virtualized servers and total of 2 virtual software.

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Scope of work cont.

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Scope of work cont.

PROPOSED SOLUTION The proposed solution is to replace the current Server Infrastructure and also introduce the Hyper converged software which will transform the organization’s current legacy datacentres and server rooms to the modernized platform. Scope of work The project scope will include: Acquisition and delivery of the solution, including all hardware and software products, Design, installation, configuration, migration, testing and commissioning of the solution’s software and hardware from current solution to the future state solution, Project management, Change Management (e.g. Training and stakeholder communication), Supply and commission of the new severs as when needed, Provide maintenance and support for the solution. (OEM back-to-back support). De-installation of the existing server, Rack and stack all acquired hardware equipment, power on Systems and network configuration, Environmental audit, The data centre cabling which will include connectivity e.g. fibre and relevant connectivity thereof. Below is a diagram that depicts the envisaged future state solution.

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Scope of work cont.

Note: All sites clusters must be replicated to Disaster Recovery site.

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Scope of work cont.

Features The proposed Hyper converged cluster must support the following built-in features: Comply Yes No Unlimited Scalability Scalability of physical cluster resources (CPU, memory, storage) through the addition of nodes, without any restriction or limitation on cluster size. vSphere Support Virtualization through VMware vSphere hypervisor. Hyper-V Support Virtualization through Microsoft Hyper-V hypervisor. KVM Support Virtualization through KVM (Linux) based hypervisor. Integrated Hypervisor Support Virtualization through a built-in hypervisor, which carries no additional licensing cost. Inter-mixing of Nodes Inter-mixing of nodes with different CPU, memory or storage configurations, within the same cluster. Storage Tiering High performance SSD tier to enhance data operations of the cluster or for use of “hot” data to improve storage I/O performance. Compression Data compression to reduce the physical storage footprint. The feature must be configurable to be turned on or

• ff as required.

Deduplication Data deduplication to reduce the physical storage footprint. The feature must be configurable to be turned on or

• ff as required.

Data Redundancy Synchronous data replication to one or more other nodes in the same cluster, ensuring that all data exists in at least two independent nodes and remains highly available.

• 1. BILL OF MATERIAL (BOM)

1.Software Defined (SD) Solution Table 1

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Snapshots Local virtual machine based snapshots without the need for 3rd party software tools. Remote Replication Asynchronous replication of virtual machines to an offsite cluster of the same technology, allowing for disaster recovery capability. Non-Disruptive Capacity Upgrades The ability to add/remove physical cluster capacity without any downtime to existing virtual machines. Automated Snapshots and Replication Creation of time based local snapshot and offsite replication schedules for groups of virtual machines. SRA Integration Support for VMware’s Storage Replication Adapter. VSS Integration Support for Microsoft Volume Shadow Copy Service. Dedicated Management Tool Dedicated OEM software for Production and DR cluster management tasks. Proactive Monitoring Remote monitoring and communication by OEM for proactive software and hardware support. Cluster Analytics Detailed cluster analytics reporting for capacity usage and health, with proactive recommendations based on historical data. Non-Disruptive Software Upgrades The ability to update Hyperconverged software without any downtime to virtual machines. REST API Support for REST API to create scripts for administration tasks such as obtaining information or making changes to the cluster. 10GbE Network Support Support for existing 10GbE network switching (HPE). Industry Standard Rack Server Building Blocks The use of industry standard rackmount servers as opposed to proprietary blade of SAN hardware, which attracts high upgrade and maintenance costs.

Scope of work cont.

Features The proposed Hyper converged cluster must support the following built-in features: Comply Yes No

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Scope of work cont.

Onsite Technical Resource The service provider must provide the following technical resource, at a minimum: Comply Yes No 1. Experienced resource with technical skill on the proposed Hyperconverged technology and hardware, as well as Veritas NetBackup software

• 2. 25 hours per month, for a period of 12 months
• 3. Available onsite as when needed

1.Onsite Technical Resource

Table 2

• Notes: The quantity of all above mentioned Hyperconverged software to be procured to

meet the server platform requirements.

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Scope of work cont.

BILL OF MATERIAL FOR HYPER CONVERGED SERVER INFRASTRUCTURE Location Quantity of Nodes Description Quantity Notes Head Office Rietvlei 7 (Intel Xeon Gold 6152 Processor (22 cores, 30.25M Cache, 2.10 GHz, DDR4 2666MHz)), 1 Main Data center (Intel Xeon Gold 6152 Processor (22 cores, 30.25M Cache, 2.10 GHz, DDR4 2666MHz)), 1 1 (Intel Xeon Gold 6152 Processor (22 cores, 30.25M Cache, 2.10 GHz, DDR4 2666MHz)), 1 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS-19- 19-19 Registered Smart Memory Kit), 24 ( 1TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty HDD), 16 (3.84TB SAS 12G Read Intensive SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD), 8 ( Ethernet 10Gb 2-port 562T Adapter), 1 C-GPU-NONE_ (No GPU), 1 RAM 2688GB CPU Cores - 308 Site 1 (Zuikerbosch) 2 (Intel Xeon Silver 4110 Processor (8 cores, 11M Cache, 2.10 GHz, DDR4 2400MHz)), 1 Region (Intel Xeon Silver 4110 Processor (8 cores, 11M Cache, 2.10 GHz, DDR4 2400MHz)), 1 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS-19- 19-19 Registered Smart Memory Kit), 6 ( 1TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty HDD), 4 ( 1.6TB SAS 12G Mixed Use SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD), 2 ( Ethernet 10Gb 2-port 562T Adapter), 1 RAM 512GB CPU Cores - 90

2.1.2

Hyper-Converged Infrastructure

Table 3

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Site 2 (Vereeniging) 3 Region (Intel Xeon Gold 6148 Processor (20 cores, 27.5M Cache, 2.40 GHz, DDR4 2666MHz)), 12 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS-19-19- 19 Registered Smart Memory Kit), 8 ( 1TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty HDD), 4 (1.92TB SATA 6G Mixed Use SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD), 1 ( Ethernet 10Gb 2-port 562T Adapter), -1 x C-GPU-NONE_ (No GPU), RAM 576GB CPU Cores - 120

Scope of work cont.

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Disaster Recovery 12 (Intel Xeon Gold 6126 Processor (12 cores, 19.25M Cache, 2.60 GHz, DDR4 2666MHz)), 1 Region (Intel Xeon Gold 6126 Processor (12 cores, 19.25M Cache, 2.60 GHz, DDR4 2666MHz)), 1 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS- 19-19-19 Registered Smart Memory Kit), 12 ( 4TB SAS 12G Midline 7.2K LFF (3.5in) SC 1yr Wty Digitally Signed Firmware HDD ), 10 ( 3.84TB SAS 12G Read Intensive SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD), 2 727054-B21 ( Ethernet 10GbE 2-port 562FLR-SFP+ Adapter), 1 (Intel Xeon Gold 6126 Processor (12 cores, 19.25M Cache, 2.60 GHz, DDR4 2666MHz)), 1 Region (Intel Xeon Gold 6126 Processor (12 cores, 19.25M Cache, 2.60 GHz, DDR4 2666MHz)), 1 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS- 19-19-19 Registered Smart Memory Kit), 12 ( 2TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty 512e HDD ), 18 ( 1.92TB SATA 6G Mixed Use SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD), 6 ( Ethernet 10GbE 2-port 562FLR-SFP+ Adapter), 1 C-GPU-NONE_ (No GPU), 1 RAM 2304GB CPU Cores - 288 Site 3 Bulk Water Distributors 3 (Intel Xeon Platinum 8165 Processor (24 cores, 33M Cache, 2.3 GHz, DDR4 2666MHz)), 1 Region (Intel Xeon Platinum 8165 Processor (24 cores, 33M Cache, 2.3 GHz, DDR4 2666MHz)), 1 ( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS- 19-19-19 Registered Smart Memory Kit), 12 ( 1TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty HDD), 12 ( 1.92TB SATA 6G Mixed Use SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD ), 4 ( Ethernet 10Gb 2-port 562T Adapter), 1 C-GPU-NONE_ (No GPU), 1 RAM - 576GB CPU Cores - 144

Scope of work cont.

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Site 4 Vereeniging labs 3

(Intel Xeon Platinum 8165 Processor (24 cores, 33M Cache, 2.3 GHz, DDR4 2666MHz)),

1 Region

(Intel Xeon Platinum 8165 Processor (24 cores, 33M Cache, 2.3 GHz, DDR4 2666MHz)),

1

( 16GB (1x16GB) Dual Rank x8 DDR4- 2666 CAS- 19-19-19 Registered Smart Memory Kit),

12

( 1TB SAS 12G Midline 7.2K SFF (2.5in) SC 1yr Wty HDD),

12

( 1.92TB SATA 6G Mixed Use SFF (2.5in) SC 3yr Wty Digitally Signed Firmware SSD ),

4

( Ethernet 10Gb 2-port 562T Adapter),

1

C-GPU-NONE_ (No GPU),

1

RAM - 576GB CPU Cores - 144

Scope of work cont.

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Services Comment / Description Hardware and Software Support Services (3yr Warranty)

• Priority call handling - Customer calls given priority status and handled by the next available

support engineer.

• 24x7x365 support availability with four-hour parts replacement for customers with mission

critical applications, 6 Hr Call-To-Repair Time, Holidays Covered

• Spares support and integrated logistics planning - timely problem resolution, stocks spares in

strategic locations

• Alerts and Pulse monitoring - An automated alert system sends regular system status reports

and alerts when critical system events occur. Pulse monitoring proactively identifies events such as:

• Disk failure
• Fan failure
• Power supply module failure
• Software crashes
• Temperature issues
• Software subscription plan - Entitled all versions of released software, including bug fixes,

patches and major releases issued during the period the support contract is in effect Support Program Technical Support 24x7x365 TARGET RESPONSE TIMES Production Support Priority 1 1 hour 30 minutes Priority 2 4 hours 2 hours Priority 3 8 hours 4 hours** Software Support: Major & minor maintenance, patch releases, upgrades  Pulse Advanced Performance Analytics  Automatic Support Monitoring  Maximum Number of Support Admins Per Contract 2 Direct Routing to Senior-Level Engineers 

Scope of work cont.

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Cores Ram Number of Nodes HW Specifications 120 576 GB 5

• 1 x 826882-L21 (Intel Xeon Gold 6148 Processor (20

cores, 27.5M Cache, 2.40 GHz, DDR4 2666MHz)),

• 1 x 826882-B21 (Intel Xeon Gold 6148 Processor

(20 cores, 27.5M Cache, 2.40 GHz, DDR4 2666MHz)),

• 12 x 835955-B21 ( 16GB (1x16GB) Dual Rank x8

DDR4- 2666 CAS-19-19-19 Registered Smart Memory Kit),

• 8 x 832514-B21 ( 1TB SAS 12G Midline 7.2K SFF

(2.5in) SC 1yr Wty HDD),

• 4 x 877788-B21 (1.92TB SATA 6G Mixed Use SFF

(2.5in) SC 3yr Wty Digitally Signed Firmware SSD),

• 1 x 817738-B21 ( Ethernet 10Gb 2-port 562T

Adapter), -1 x C-GPU-NONE_ (No GPU),

Note: The Hardware equipment will change from time to time as products evolve and business requirements change. The hardware equipment that has reach End of Life/ Support (EOL/S) need to be replaced with new equipment that will be added to the support and maintenance service. Apart from the existing equipment additional devices need to be factored in to cater for growth and need to be provided on an Adhoc bases - as and when required. Refer to Table 6.

2.1.5 Adhoc services

Table 6

The Bidder must refer to Annexure C3.2: Scope of Work (including drawings, where applicable) provided with this bid document.

Scope of work cont.

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Root Cause Analysis

Contract Term 3 Additional Support Services Hardware Replacement: Duration of on-site parts arrival after diagnosis

8 - hour part replacement**

Field Engineering for Parts Replacement Additional Support Services (OEM health Checks)

Access to the OEM’s customer portal with latest information on our products, documentation, patches

Skills Transfer Skills Transfer during Project Implementation : Yes

Scope of work cont.

THANK YOU

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