Custom VoIP Solutions for Your Business
Table of Contents WHO WE ARE VOYSIS PROVEN PROCESS VOYSIS QUALITY PROCESS INDUSTRIES WE SERVE OUR SOLUTIONS VOYSIS UNIFIED COMMUNICATION PLATFORMS VOYSIS, BUILDING PARTNERSHIPS
Who We Are
About Us Our Vision Our Mission Incorporated in 2003, Voysis IP Solutions is “Vision is the art of seeing what is invisible Our mission is to capitalize on the a Mitel authorized reseller. Voysis IP to others.” convergence of voice and data within the Solutions supports the entire Mitel product technology industry. The world is changing all around us. In portfolio and with our engineers, we create great solutions based on our customers’ order to thrive as a business, Voysis IP We strive to find new ways to use this needs. Voysis IP Solutions supports both Solutions is constantly looking ahead and technology to contribute to our clients’ hosted and enterprise solutions. finding innovative ways to evolve. success by providing continual analysis and innovation in order to refine our products, We recognize that the value of a Through our passion and dedication to our solutions, and services and to meet the communications solution is different for clients, we are continuously developing our needs of our partners. every business. Our portfolio of solutions products, services, and solutions to better are highly scalable, secure, easily managed, satisfy and strengthen our relationships and optimized to meet the evolving with our partners. Chances are, if there’s a communications needs of our customers. better way to do it, we’ve already found it.
Voysis Proven Process
Proven Process Kick-Off Final Proposal Final Project Proactive Relationship and Demo Review Implementation Service Meeting Voysis will define the Voysis will customize a Voysis will begin to Voysis provides the necessary steps as well as solution based on implement your necessary training and Our Account Executive outline how we will deliver customer and business customized solution developmental programs will educate you on Voysis, our solution/service in a needs, with flexible through our operations to enhance the skills, our team, and gain a detailed preliminary configuration possibilities department and through knowledge, and learning complete understanding proposal and present our that provide great a project kickoff, we will ability in order to make of your company culture, solution ( demo ) at our freedom, choice, and introduce our team; our client’s project a expectations, and goals, Voysis offices. peace of mind. Our team launch our project plan success. Our Inside Sales all while educating you on of telecom specialists will and priorities. Representative will be in how Voysis can be a give you the advice constant contact with strategic partner for you needed to help you find your team, providing with our portfolio of the right solution for your updates, coordinating services/solutions. company’s needs. meetings, and being the contact person for project matters.
Voysis Quality Process
Our Quality Process Voysis IP Solutions is a customer- and service-driven company. The needs of our clients are of the utmost importance to us in everything we do. We focus on delivering solutions that improve the collaboration within your organization all while being committed to providing quality customer service. Our quality management structure provides the framework needed for measuring and improving our internal and external processes.
Operations Project Department Department Operational Improvements Our Operations department Our Project department will has the ability to tailor ensure that your project applications that benefit your consistently moves forward enterprise requirements. Our and follows the required team of experts will give you processes and procedures to the advice needed to help you get you up and running on find the right solution for your time. In order to improve our company’s needs. business processes and our overall customer service experience for our partners, Programming Specialist Director of Operations we have invested in our workforce by providing the Programming Specialist Customer Success Manager necessary training and Team Lead for Projects Customer Success Representative developmental programs to enhance the skills, Project Manager Team Lead for Service knowledge, and learning TAM (Technical Account Manager) Junior Specialist ability of our employees. Team Lead for Projects Project Manager
Escalation Procedures Our Operations and Project support teams will attempt to resolve all enquiries in a timely manner. When our teams are notified of any issue, we will provide you with follow up responses within 24 hours. As a customer- and service-driven organization, our goal is to build long lasting and successful relationships with our partners. We continuously reinvest without our internal processes in order to deliver the customer support you deserve.
Industries We Serve
Solutions for your Industry We offer a specific solution tailored to the needs of your business and industry. Our enterprise solutions are flexible, reliable, and intuitive!
Simply Economic Simplicity Voysis Reduce in-house Our methodology is simple—we infrastructure costs by want to streamline the connecting to a secure data communication process. We center at a fixed cost. believe it’s an important contributor to our client’s success. Simply Voysis solution connects to a secure data center dedicated to your company’s own Flexibility Mobility infrastructure—and comes at a fixed cost. Flexible enough to add users Improves employee when you need to. Our responsiveness and business specialists are always on-hand on-the-go and provides great to take care of delivering and freedom for teleworking, travel, connecting users to the and employee collaboration. system.
Voysis Availability Robust Cloud Centralize your material, Solution that allows secure Telephony software, and staff in a instant messaging, video single off-site physical conferencing, etc. and seamless location with continuous integration with office phone, operational efficiency for cell phone, tablet or device of improved performance. your choice. Our hosted telephony solution allows you to centralize your material, Intuitive Modern software, and staff in a Our systems provide easy Using virtual center increases single off-site physical and intuitive access to employee mobility and location. multi-function telephony and productivity, fosters innovation, numerous advanced reduces operating costs and applications reflecting your allows you to offer new products business needs and flexible and services. configuration.
Call and Monitoring Productivity Contact Voysis recommends using We support growing companies Center MiContact Center with by boosting staff productivity robust tracking, analyzing, and driving customer and reporting tools for experience. monitoring and planning agents’ productivity. Voysis call centers/contact centers solution allows for greater monitoring, Optimized Solution detailed reports, and Integrate your office phone, Improve your contact center’s supports with planning the mobile, tablet, or device to operational effectiveness and productivity of your agents. streamline productivity and increase client satisfaction. communication.
Voysis Unified Communication Platforms
Voysis MiVoice Users Relationship Business Designed to meet the Enhances customer needs of businesses from 5 experiences and nurtures to 130 000 users, in a single customer relationships by site or a multi site network phone, chat, and email. that spans the globe. MiVoice is a hosted solution that allows you to centralize your material, software, and staff in a single off-site Desktop Unified physical location and allows A comprehensive desktop suite A secure integrated unified the IP telephony system to that includes desktop phones, communications suite to simplify perform at optimum level. attendant consoles, teamwork.. softphones, and accessories.
Voysis MiContact Monitoring Productivity Center Track, analyze, and Supports growing companies reporting tools ensures by boosting staff productivity greater monitoring and and driving customer planning agents’ experience. productivity. Mitel’s call center and contact center solutions allow you to handle every little detail to make better Optimization Integration use of the latest Optimize your communication Integrate your office phone, technological trends and strategy and organize multi mobile, tablet, or device to make better organizational department communication. streamline productivity and communication. decisions.
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