Cus Custom omer er Eng Engagem ement Inter erest G Grou oup - - PowerPoint PPT Presentation

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Cus Custom

• mer

er Eng Engagem ement Inter erest G Grou

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Co-Chairs: Andrea Simmonsen, Idaho Power Company Meridith Nierenberg, Orange and Rockland Utilities Sharyn Barata, Opinion Dynamics

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Agend enda

12:00 – 12:05 pm

• Customer Engagement Interest Group Welcome by Co-Chairs

12:05 – 1:05 pm

• Expert Panel: Top Five Trends for Utility Customer Engagement

1:05 – 1:50 pm

• Breakout Sessions

1:50 – 2:00 pm

• Wrap Up and Introduction to 36th PLMA Conference

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Top

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e Tren ends f for

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Utility Cus Custom

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er E Eng ngagem ement

Lee Hamilton Associate Product Developer Xcel Energy Krysti Shallenberger Editor Utility Dive Chris Ashley VP, Utility Sales EnergyHub Judd Moritz SVP, Solutions Simple Energy Patty Durand President & CEO, Smart Grid Consumer Collaborative

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Br Brea eakout Ses Sessions

Best Practices for Engaging Customers through Energy Marketplaces How to Measure the Success of your Customer Engagement Strategies Enhancing the Customer Journey

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Repo eport O Out ut

• 3 minutes each group
• Share the general theme(s) of the conversation
• Share two key takeaways

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Thank ank y you! u!