Cus Custom omer er Eng Engagem ement Inter erest G Grou oup - PowerPoint PPT Presentation

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Cus Custom omer er Eng Engagem ement Inter erest G Grou oup Co-Chairs: Andrea Simmonsen, Idaho Power Company Meridith Nierenberg, Orange and Rockland Utilities Sharyn Barata, Opinion Dynamics www.peakload.org Agend enda 12:00

Cus Custom omer er Eng Engagem ement Inter erest G Grou oup Co-Chairs: Andrea Simmonsen, Idaho Power Company Meridith Nierenberg, Orange and Rockland Utilities Sharyn Barata, Opinion Dynamics www.peakload.org
Agend enda 12:00 – 12:05 pm • Customer Engagement Interest Group Welcome by Co-Chairs 12:05 – 1:05 pm • Expert Panel: Top Five Trends for Utility Customer Engagement 1:05 – 1:50 pm • Breakout Sessions 1:50 – 2:00 pm • Wrap Up and Introduction to 36 th PLMA Conference www.peakload.org
Top op Five T e Tren ends f for or U Utility Cus Custom omer er E Eng ngagem ement Patty Durand Lee Hamilton Krysti Shallenberger Chris Ashley Judd Moritz President & CEO, Associate Product SVP, Solutions Editor VP, Utility Sales Smart Grid Developer Simple Energy Utility Dive EnergyHub Consumer Collaborative Xcel Energy www.peakload.org
Br Brea eakout Ses Sessions Best Practices for Enhancing the How to Measure the Engaging Customers Customer Journey Success of your through Energy Customer Engagement Marketplaces Strategies www.peakload.org
Repo eport O Out ut • 3 minutes each group • Share the general theme(s) of the conversation • Share two key takeaways www.peakload.org
Thank ank y you! u! www.peakload.org

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