Cross-Cultural Health Care Katie Lai, Pharm.D, BCPS Asian Asian - - PDF document

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Cross-Cultural Health Care Katie Lai, Pharm.D, BCPS Asian Asian - - PDF document

Asian, African, and Hispanic Asian, African, and Hispanic Cross-Cultural Health Care Katie Lai, Pharm.D, BCPS Asian Asian mostly Southeast Asia mostly Southeast Asia China, Thailand, Vietnam, Lao, Cambodia etc.. China,


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SLIDE 1

Cross-Cultural Health Care

Katie Lai, Pharm.D, BCPS

Asian, African, and Hispanic Asian, African, and Hispanic

  • Asian

Asian— —mostly Southeast Asia mostly Southeast Asia

  • China, Thailand, Vietnam, Lao, Cambodia etc..

China, Thailand, Vietnam, Lao, Cambodia etc..

  • African

African— —mostly East African mostly East African

  • Somali, Ethiopia, Eritrea, Sudan and Kenya

Somali, Ethiopia, Eritrea, Sudan and Kenya

  • Hispanic

Hispanic

  • Mexican, Cuban, and Puerto Rican

Mexican, Cuban, and Puerto Rican

Cultural Considerations Cultural Considerations

  • Hand gestures

Hand gestures

  • Birthdays

Birthdays

  • Time

Time

  • Names

Names

Hand Gestures Hand Gestures

  • In the U.S.

In the U.S.-

  • the middle finger is disrespectful

the middle finger is disrespectful

  • Asia: this finger is used to make a point while talking

Asia: this finger is used to make a point while talking

  • Outside of the U.S.

Outside of the U.S.-

  • the left hand is disrespectful

the left hand is disrespectful

  • Africa and Asia: writing with the left hand is forbidden

Africa and Asia: writing with the left hand is forbidden

  • Africa uses the right hand to eat and greet. Giving the

Africa uses the right hand to eat and greet. Giving the prescription to African pts with left hand is inappropriate prescription to African pts with left hand is inappropriate

  • Using the index finger to point or to call an African pt is

Using the index finger to point or to call an African pt is considered inappropriate and a put considered inappropriate and a put-

  • down

down

  • Asia and Africa: hand holding with the same sex is normal

Asia and Africa: hand holding with the same sex is normal

  • Hand gestures

Hand gestures— —waving a patient to come waving a patient to come

  • Palm facing down is a way of communicating with Mien pts

Palm facing down is a way of communicating with Mien pts

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SLIDE 2

Birthdays Birthdays

  • Important in the U.S. but not in Asia or Africa

Important in the U.S. but not in Asia or Africa

  • Asia: it is flattering to be considered older than you look

Asia: it is flattering to be considered older than you look— —status driven status driven

  • Asia: 1 year old at birth

Asia: 1 year old at birth

  • American: it is flattering to be considered younger than you loo

American: it is flattering to be considered younger than you look k

  • Popularity of January 1

Popularity of January 1st

st birthdays

birthdays

  • Many foreign patients do not know their real age or birthday

Many foreign patients do not know their real age or birthday

  • Africa: no birth record since babies are born in villages and no

Africa: no birth record since babies are born in villages and not hospitals t hospitals

  • INS will designate them January 1

INS will designate them January 1st

st of the estimated year

  • f the estimated year
  • Lack of knowledge in age affects calculating creatinine clearanc

Lack of knowledge in age affects calculating creatinine clearance and timing of e and timing of pneumococcal injection pneumococcal injection

  • Memorial dates

Memorial dates

  • U.S.

U.S.— —a national holiday to celebrate a significant person a national holiday to celebrate a significant person’ ’s birthday s birthday

  • Asia and Africa

Asia and Africa— —memorial of ancestors memorial of ancestors— —day to remember a person day to remember a person’ ’s death s death

  • Need to tell them when the pharmacy is closing since they do not

Need to tell them when the pharmacy is closing since they do not celebrate celebrate

  • Babyshowers: before birth or after birth?

Babyshowers: before birth or after birth?

  • Asia and Africa: celebrate birth after baby is born due to high

Asia and Africa: celebrate birth after baby is born due to high mortality mortality

Time and Year Time and Year

  • In the US: Time differences based on location

In the US: Time differences based on location

  • Ethiopia: time is based on sunrise

Ethiopia: time is based on sunrise---

  • --6 hrs different

6 hrs different

  • When the appointment slip states 10 AM, they call it 4 AM

When the appointment slip states 10 AM, they call it 4 AM

  • Understanding medication and insulin use

Understanding medication and insulin use

  • Important in timing of antibiotics or medications that are time

Important in timing of antibiotics or medications that are time sensitive sensitive— —interpreters may need to give them both times interpreters may need to give them both times

  • Calendar

Calendar

  • Lunar in Asia: 12 lunar animals

Lunar in Asia: 12 lunar animals

  • Julian in Ethiopia: now 1997 and New Year = September 11th

Julian in Ethiopia: now 1997 and New Year = September 11th

  • Gregorian in the U.S: 12 months and now 2005

Gregorian in the U.S: 12 months and now 2005

  • US =month/day/year Vs. outside of US: day/month/year

US =month/day/year Vs. outside of US: day/month/year

  • They may interpret refill or expiration date as: day/month/year

They may interpret refill or expiration date as: day/month/year

  • Example:

Example: “ “May refill until 2/10/04 May refill until 2/10/04” ” = October 2 = October 2nd

nd, 2004

, 2004

Names Names

  • First name and last name

First name and last name

  • Asia: prefer last name, first name in spoken and written languag

Asia: prefer last name, first name in spoken and written language e

  • Cambodia: there is no comma between the two in written language

Cambodia: there is no comma between the two in written language

  • Asia and Africa: names could be interchanged first, last or both

Asia and Africa: names could be interchanged first, last or both

  • Africa: they do not use last name

Africa: they do not use last name— —called by first name (Mr. First name) called by first name (Mr. First name)

  • In the pharmacy, it is okay to address African patients by their

In the pharmacy, it is okay to address African patients by their first name first name

  • Addressing an Hispanic and Asian female patient

Addressing an Hispanic and Asian female patient

  • Name change after marriage: not in Asia or Africa

Name change after marriage: not in Asia or Africa

  • Children

Children’ ’s last name s last name

  • Africa : from father

Africa : from father’ ’s last name and they do not have a middle name s last name and they do not have a middle name

  • Cambodia: majority are from father

Cambodia: majority are from father’ ’s first name, some from last name s first name, some from last name

  • Names based on seasons, date, year, and rank

Names based on seasons, date, year, and rank

Asian, African, and Hispanic Asian, African, and Hispanic

  • Communication Style

Communication Style

  • Health Beliefs

Health Beliefs

  • Medication Use

Medication Use

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SLIDE 3

Asian Asian:

: Communication Style

Communication Style

  • Direct expression of feelings are considered rude

Direct expression of feelings are considered rude

  • Formal relationship with healthcare providers

Formal relationship with healthcare providers

  • Quiet, polite, and lack of eye contact are signs of

Quiet, polite, and lack of eye contact are signs of respect to healthcare providers respect to healthcare providers

  • They often give gifts to thank providers or as

They often give gifts to thank providers or as “ “favors favors” ”

Asian: Health Beliefs Asian: Health Beliefs

  • Barter culture

Barter culture— —believe in barter healthcare believe in barter healthcare

  • May barter for time the prescription will be ready

May barter for time the prescription will be ready

  • May negotiate on the number of medications taken

May negotiate on the number of medications taken

  • First come first serve

First come first serve— —constant drop constant drop-

  • ins

ins

  • They do not understand that clinics are not urgent care

They do not understand that clinics are not urgent care centers centers

  • Like injections

Like injections

  • Feel injection is better than oral medications for major

Feel injection is better than oral medications for major illnesses illnesses

Asian: Health Beliefs Asian: Health Beliefs

  • Believe in balance

Believe in balance

  • Chinese: yin/yang

Chinese: yin/yang

  • Vietnamese: differentiate food into hot versus cold groups

Vietnamese: differentiate food into hot versus cold groups (they will say the medication is either too hot or too cold (they will say the medication is either too hot or too cold when expressing side effects) when expressing side effects)

  • Feel that food has side effects and not medicine (since

Feel that food has side effects and not medicine (since herbal is from a natural source) herbal is from a natural source)

  • The fatter, the healthier

The fatter, the healthier

  • Encouraging weight lost for health reasons are not

Encouraging weight lost for health reasons are not accepted accepted

  • Educate pt on the relationship of fat and heart disease

Educate pt on the relationship of fat and heart disease

Asian: Medication Use Asian: Medication Use

  • Like to mix Western medicine with traditional

Like to mix Western medicine with traditional remedies remedies

  • Use Western medicine for acute problems (i.e.

Use Western medicine for acute problems (i.e. antibiotics) antibiotics)— —believe it is too potent to use long believe it is too potent to use long-

  • term. When providers reduce the dose, it confirms
  • term. When providers reduce the dose, it confirms

this thought this thought

  • Use traditional remedies for long

Use traditional remedies for long-

  • term problem

term problem (chronic disease) (chronic disease)

  • Herbal medicines are boiled

Herbal medicines are boiled– – they may boil they may boil prescription medications to prescription medications to “ “get the real medicine get the real medicine” ”

Asian: Medication Use Asian: Medication Use

  • Depression

Depression

  • Prescriptions for anti

Prescriptions for anti-

  • depressants are written

depressants are written without indication since treatment is culturally without indication since treatment is culturally unaccepted unaccepted

  • Believe in physical treatments to release

Believe in physical treatments to release “ “wind wind” ”

  • Coin rubbing, cupping and therapeutic burning

Coin rubbing, cupping and therapeutic burning— — concerning with warfarin therapy concerning with warfarin therapy

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SLIDE 4

African: Health Beliefs African: Health Beliefs

  • There is a cure to everything

There is a cure to everything

  • They would stop their HTN or diabetes

They would stop their HTN or diabetes medications if you tell them their disease state is medications if you tell them their disease state is controlled controlled

  • Herbal use in the country

Herbal use in the country

  • Tablets versus capsules: pork content

Tablets versus capsules: pork content

  • Lack of sweating can cause illnesses

Lack of sweating can cause illnesses

African: Communication Style African: Communication Style

  • Verbally expressive

Verbally expressive— —will not hesitate to tell you about will not hesitate to tell you about medication side effects medication side effects

  • Females patients are not forthcoming in women

Females patients are not forthcoming in women’ ’s health issue s health issue when they see male providers when they see male providers— —may seek female pharmacists may seek female pharmacists

  • Muslim females usually refuse a female exam by a male

Muslim females usually refuse a female exam by a male provider provider

  • Male patients may not like young female pharmacists

Male patients may not like young female pharmacists counseling or young providers counseling or young providers

  • Often guarded with mistrust; respect is earned not given

Often guarded with mistrust; respect is earned not given

African: Health Beliefs African: Health Beliefs

  • Obesity is considered healthy

Obesity is considered healthy

  • Cook with a lot of oil when preparing a meal for

Cook with a lot of oil when preparing a meal for someone special someone special

  • Eat more meat since it is readily available in the

Eat more meat since it is readily available in the U.S U.S

  • Exercise is a foreign concept since they walk

Exercise is a foreign concept since they walk everywhere in Africa and now they take bus or everywhere in Africa and now they take bus or drive a car drive a car

  • Believe only rich people have diabetes, HTN,

Believe only rich people have diabetes, HTN,

  • r hyperlipidemia
  • r hyperlipidemia

African: Medication Use African: Medication Use

  • Believe honey has medicinal properties

Believe honey has medicinal properties

  • It

It’ ’s considered s considered “ “the urine of the bee that eats the urine of the bee that eats flowers and plants flowers and plants” ”

  • Education needed with diabetic patients

Education needed with diabetic patients

  • Fasting for religious purposes is a conflict with

Fasting for religious purposes is a conflict with medication compliance medication compliance

  • Education during Ramadan

Education during Ramadan— —the holy fast for 1 the holy fast for 1 month month

African: Medication Use African: Medication Use

  • Side effects are associated with color, shape, or

Side effects are associated with color, shape, or form of the medications form of the medications

  • Ferrous sulfate is too strong since it is red in color

Ferrous sulfate is too strong since it is red in color

  • Constipation is common

Constipation is common— —often complain of

  • ften complain of

abdominal pain abdominal pain

  • Use milk of magnesium or camel milk (in Somalia)

Use milk of magnesium or camel milk (in Somalia)

  • Encouraging water and fiber intake are difficult

Encouraging water and fiber intake are difficult-

  • would only consume water if they are hot

would only consume water if they are hot

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SLIDE 5

Hispanic: Hispanic: Communication Style

Communication Style

  • Mexican: Reluctant to speak about their illness and

Mexican: Reluctant to speak about their illness and side effects as respect to healthcare providers side effects as respect to healthcare providers

  • Mexican: men are macho and will not complaint or

Mexican: men are macho and will not complaint or report side effects of medications report side effects of medications

  • Cuban: Outspoken and may be confrontational in

Cuban: Outspoken and may be confrontational in conversation conversation

Hispanic: Health Beliefs Hispanic: Health Beliefs

  • Believe that

Believe that “ “susto susto” ” (which means bad spirit) causes illnesses (which means bad spirit) causes illnesses such as diabetes such as diabetes

  • Uses

Uses “ “curanderos curanderos” ” (spirtual healers) to treat (spirtual healers) to treat

  • Seldom question physicians due to respect

Seldom question physicians due to respect

  • May not tell pharmacists they are confused about their medicatio

May not tell pharmacists they are confused about their medications ns

  • May need disease state education from pharmacists

May need disease state education from pharmacists

  • Often use aloe and cactus as treatment

Often use aloe and cactus as treatment— —cactus juice in DM cactus juice in DM

  • Expect cure and quick relief with treatment

Expect cure and quick relief with treatment

Hispanics: Medication Use Hispanics: Medication Use

  • Similar to Asian and African

Similar to Asian and African

  • Similar to Vietnamese: hot and cold balance

Similar to Vietnamese: hot and cold balance

  • If you don

If you don’ ’t feel or see the problem t feel or see the problem— —there is no problem there is no problem

  • Hot illness (fever and rash) are treated with cold food

Hot illness (fever and rash) are treated with cold food

  • Cold foods: fruits and vegetables

Cold foods: fruits and vegetables

  • Cold illness (cough) are treated with hot food

Cold illness (cough) are treated with hot food

  • Hot foods: chili peppers and herbal teas

Hot foods: chili peppers and herbal teas

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Asian, African, and Hispanic Asian, African, and Hispanic Similarities Similarities

  • Family values

Family values

  • Oldest male or family member makes health decision: cancer treat

Oldest male or family member makes health decision: cancer treatment ment

  • Hispanics: extended family members are included in treatment dec

Hispanics: extended family members are included in treatment decision ision

  • Class society

Class society

  • Believe the level of healthcare services provided are directly c

Believe the level of healthcare services provided are directly correlated to

  • rrelated to

their wealth their wealth

  • Religion

Religion

  • Asian: temples in Southeast Asia

Asian: temples in Southeast Asia— —i.e. Thailand and Cambodian i.e. Thailand and Cambodian

  • Africa: no control over the future since

Africa: no control over the future since “ “Allah Allah” ” (God) dictates outcome (God) dictates outcome

  • Mexican: Cause of illness may be punishment from God, evil

Mexican: Cause of illness may be punishment from God, evil-

  • eye

eye

Asian, African, and Hispanic: Asian, African, and Hispanic: Lack of Preventive Care Lack of Preventive Care

  • Do not understand routine check

Do not understand routine check-

  • up and chronic

up and chronic disease states disease states

  • Do not believe diagnosis of chronic disease state

Do not believe diagnosis of chronic disease state (hyperlipidemia or hypertension) unless they feel sick (hyperlipidemia or hypertension) unless they feel sick

  • r have symptoms
  • r have symptoms—

—leads to noncompliance with meds leads to noncompliance with meds

  • Difficult to explain the need for preventive medicine

Difficult to explain the need for preventive medicine such as ASA for cardiovascular protection such as ASA for cardiovascular protection

Asian, African, and Hispanic: Asian, African, and Hispanic: Healthcare Misconceptions Healthcare Misconceptions

  • Chronic disease state misunderstandings:

Chronic disease state misunderstandings:

  • Diabetes (with rich people),

Diabetes (with rich people),

  • Hypertension (too much blood)

Hypertension (too much blood)

  • Hyperlipidemia (only in over

Hyperlipidemia (only in over-

  • weight patients)

weight patients)

  • Blood draws:

Blood draws:

  • Fear of blood selling

Fear of blood selling

  • Education to encourage lab monitoring

Education to encourage lab monitoring

  • Patients with anemia believe they do not have blood to

Patients with anemia believe they do not have blood to spare spare— —difficulty in lab monitoring with ferrous sulfate difficulty in lab monitoring with ferrous sulfate

Asian, African, and Hispanic: Asian, African, and Hispanic: Healthcare Misconceptions Healthcare Misconceptions

  • Color and size of meds make a difference

Color and size of meds make a difference

  • Disclosure of information during generic switching

Disclosure of information during generic switching

  • Fear of addiction to chronic medications

Fear of addiction to chronic medications

  • If you cannot see or feel the problem, there is no

If you cannot see or feel the problem, there is no problem: problem: Antibiotic and cholesterol medication

Antibiotic and cholesterol medication counseling counseling

References References

  • www.ethnomed.org

www.ethnomed.org

  • CCM (Case managers and Cultural Mediators) at

CCM (Case managers and Cultural Mediators) at Harborview Medical Center in Seattle, WA Harborview Medical Center in Seattle, WA

  • The Provider

The Provider’ ’s Guide to Quality and Culture: s Guide to Quality and Culture: www.//erc.msh.org www.//erc.msh.org

  • National Center for Minority Health and Health

National Center for Minority Health and Health Disparities: Disparities: www.ncmhd.nih.gov www.ncmhd.nih.gov

  • Center for Disease Control:

Center for Disease Control: www.cdc.gov www.cdc.gov

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