Crit itical Communication Ilene Corina, President, Pulse Center - PowerPoint PPT Presentation

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Crit itical Communication Ilene Corina, President, Pulse Center for Patient Safety Education & Advocacy www.pulsecenterforpatientsafety.org About Pulse CPSEA 1996 Started Listening to stories Support for survivors of medical

Crit itical Communication Ilene Corina, President, Pulse Center for Patient Safety Education & Advocacy www.pulsecenterforpatientsafety.org
About Pulse CPSEA • 1996 – Started Listening to stories • Support for survivors of medical injury • What do you know about your doctor? • Turn information into education
Michael’s Story
Don’t Worry • I understand your concern • What can I do for you? • You must be feeling……. overwhelmed • I hear you saying………………………..
Forming a Partnership Matt’s Story “What do you want to do?”
Crit itical Communication Ilene Corina, President, Pulse Center for Patient Safety Education & Advocacy www.pulsecenterforpatientsafety.org

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