COVI OVID-19 19 Kee eeping ping ou our pe r people, ople, co - - PowerPoint PPT Presentation

COVI OVID-19 19 Kee eeping ping ou

• ur pe

r people,

• ple, co

comm mmun unities, ities, an and bus d busin inesses esses sa safe fe an and r d res esilien ilient

Wha What w t we ar e are e doi doing to ng to supp uppor

• rt

t ou

• ur peop

r people le and and bu busin ines ess par partn tner ers?

• 1. New Work Protocols

The Work From Home framework Presence in Offices CD SOP SC SOP

• 2. Incidence Management Committee – The Nerve Centre
• 3. Communication & Support

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k Protocols

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Work

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from

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Home me Pr Presen esence ce in in Of Offic fice e CD CD SO SOP P SC SC SO SOP

New New W Wor

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k Proto

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cols ls – Wor

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Home me

Ho Holist listic ic Fra Framewor mework k - Eq Equipping uipping 60 600+ 0+ pe people

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to wo work rk fr from m ho home me

Technology Readiness Daily Cadence Well Being, Effectiveness & Engagement Employee Medical Support 24/7 Rules of WFH

T ec echn hnolog

• logy

y Re Readiness diness

Intranet Portal to frequently visit & get updates on the coronavirus hub Update contact details in Workday so that Unilever can reach teams in case of an emergency 100% Laptop needs met & Dongle availability Microsoft T eams for agile meetings Help desk 24/7 for chat desk & remote support Microsoft T eams Site for queries

LT teams (N- 2) check in (930 – 1000) LT (N-1) check in (1000 – 1030) MC (N) check in (1030 – 1100)

Da Daily ily Ca Cadence dence : Ma : Making ing It t Work

• rk

Princi inciples ples for all all Line ine Leader aders: :

• ‘60 mins of connectedness’ 30 min to ‘Listen in’ from team & 30 mins to feed back
• Must close the loop– Daily whatsapp with Unit heads, weekly updates to employees

CE to ‘Listen in’ from MC MC to ‘Listen in’ From functional LTs LTs to ‘Listen in’ from teams

Check Ins: Proposed format MUST Dos:

1. Have a visual check in (cameras

• n)

2. Dial in, even if there is nothing

• n your agenda

Format

1. Share In: Update on Business / Team: Leader to feedback on what’s been happening (5 mins) 2. Check in: Quick check on Physical wellness for team / Team’s team (10 mins) 3. Listen in: Go around to listen in to mood from team’s team, team (10 mins) Training support for individual employees and line managers on effective WFH Always on employee engagement plan to stay connected Workforce support – Hotline, SMS

Ru Rules les of f Working

• rking fr

from

• m Ho

Home me

Stay fi fit t an and d he heal althy thy: Wash your hands Get enough sleep Exercise Virtua tually lly me meet t mo more

• fte

ten, shorter, in small teams, and cam amera ra on n is a must! No meetings in lunch hour Why not start a competition for most creative home office? Use this

• pportunity

to create a spirit of to toge gether therness ness Prioritize work, Be crea eati tive, keep moving fo forwar ward, and stick together! Hu Humor mor helps Trust your team & Allow Flexibility

KNORR HOME STATION HEALTHY RECIPIES VIDEOS ON TEAMS LIVE DEMO’s BY UFS CHEFS & TEAMS VIRTUAL ANTAKSHARI FUNCTIONS TO COMPETE e.g. Finance vs Supply Chain GUESS WHO UPLOAD BABY PICTURES WITH A FUNCTIONAL HINT VIRTUAL HIGH 5 PEER TO PEER RECOGNITION KAROKE CLUB CORNETTO POP Rock –INSTA LIVE ALI SETHI TO PERFORM FOR OUR EMPLOYEES & CONSUMERS THANK YOU SONG FOR FIELD AND FACTORIES TO BE MADE VIRAL VIA TEAMS, WHATSAPP A DAY AT HOME WITH THE MC 15 Q’s WITH THE MC GUIDED MEDITATION WITH SINGING BOWLS 20K per session DUMB CHARADES WL3’s to LEAD PICTIONARY GUESS MOVIES, PEOPLE ETC FUNCTIONS TO COMPETE DAILY Q’s BEST WORK STATION CUTEST PET SELFIE WITH FAV PERSON AGILE LIFE FEELS MEME MINDFULNESS SESSIONS With Asma Mustafa JAMMING SESSION MANSOOR & OTHERS TO LEAD E – TOURNAMENTS VIA HOUSE PARTY app CHESS/ TABOO/ FIFA etc FUNCTIONS TO COMPETE GESTURE CHALLENGE LEADERSHIP TO UPLOAD THEIR VIDEOS & CHALLENGE EVERYONE

WEEKL KLY Y ZUMBA BA WITH H TAYYAB ABA KAMAL L – EVERY ERY TUES & THU HUR YOGA GA WITH H FATHEM HEMA/ A/ ASMA/ A/ HA HAMZA A – EVERY RY WEDNESD DNESDAY

Well ellbeing being Re Resour sources ces

Emp mploy loyee e Assi ssist stance ance Pr Programme

• gramme 24/7

24/7 Feeling overwhelmed or are finding it challenging to cope, visit the Wellbeing lbeing Hub Hub and click on the Local Wellbeing tab to find resources available to you. For

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those

• se of y

f you u wo working rking fr from

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home me A how-to guide with tips and best practices is currently being produced by the medical team

Emp mployee loyee le led v d vir irtu tual al tr trai aini ning ng ses essions sions Weekly learning manual being shared based on cor

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e bu busi sine ness ss ski kill lls & fu futu ture-fi fit t skil ills ls Cer erti tifi ficati ations

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the Pr e Prio iori rity ty skil ills ls Outlined globally – tailor made plans to be crafted for nominated employees

Plan an for

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he ne next xt wee eek

Design for Channel

This Week’s Skill Plan

Creativity & problem- solving NRM

Prior

• rity

y Skills s

Agile Delivery Data Analytics Thriving in Change Creativity & Innovation Collaboration & decision-making

Com

• ming

ng up up Nex ext Wee eek

Data Analytics Creativity & Critical- Thinking Safety for Make & Non- Make

Ag Agil ile e Le Learn arning ing Pl Plan an

Pr Presenc esence in Hea e in Head Office d Office

Nu Numb mber ers Workplace

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Readi diness ness He Health alth & Saf Safety ety

Workplace

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Readi diness ness Of Of Of Offic fices es fo for r Es Essential ential Ser Servi vices ces

Desk sk base ased d emplo mployee yees who will ll neces cessa sari rily ly need d to physica ysicall lly y work rk from

• m an office

ce to suppor port busines iness contin tinuit uity.

People

• ple map

apping ing

• Only approved people permitted into

premises

• Daily data capture & tracking
• Support staff – as per minimum requirement
• Workplace allocation
• Company letters given to all for ease opposite law enforcement bodies
• Limited food menu options (1-2) . Teams are encouraged to bring food from home
• Commute to work in personal cars – no public transport. Pick up drop arranged by WPS if

required

• Strictly no visitors allowed

Faci acili liti ties es

• Limited entrance/exit points. Fixed office

timings

• Thermal screening at entrances
• Disinfecting protocol for all areas occupied

by employees

• Daily Emergency Exit & Assembly point

announcement on floor occupied

• OHC operational at site
• Ambulance facility available

Saf Safety ety & He Health alth protocol

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Em Emergenc ency y prepar arednes edness

Ne New w Wor

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k Protocols

• tocols – CD SOP

CD SOP

COV OVID ID He Helpl lpline ine

We have established a 24-hour COVID helpline (with NAYA JEEVAN) for our Distributor Sales Force, which helps our field teams:

• Provide timely information and medical advice
• Liaise for COVID Test protocols
• Create factual awareness amongst our DSR community

This serves as a nerve center to monitor situation on ground

15 15

Ti Tier ered ed Pr Prot

• toc
• cols
• ls

Distributor/Concessionaire’s premises

• Daily check for flu symptoms of all employees
• Stop use of biometric devices [maintain manual logs]
• Install sanitizer dispensers [check availability 2x daily]
• Provided Mask, Hand sanitizers, Thermal Guns to all Locations for

everyone to use

• Protocol established for visitor movement

16 16

Ti Tier ered ed Pr Prot

• toc
• cols
• ls

Ma Mark rketp tplace lace

• Practice social distancing with retailers/key accounts [no handshakes,

minimum 1 meter distance]

• Minimize eating from busy food stalls/dhaabas [bring food from home]
• Travel to market in small numbers
• Post cash handling use hand sanitiser
• Moved all Field force to Roster bases duties ( no more than 50% DSR

and 1 AM or TM to be at distribution in a single day)

• Using Tele Sales wherever possible
• Daily tracker established for all Suspected cases found at our

Distributions and extended it to their families too If you can’t maintain social distancing norms, don’t perform the task

17 17

Ne New w Wor

• rk Pr

k Protocols

• tocols – SC SO

SC SOP

Su Supply pply Ch Chain ain - Op Operating erating Pr Proto

• tocol

col (F (Factor actories, ies, Dis Distributi tribution

• n Ce

Centr ntres) es)

• 3 & 4 Tiered protocols for sites
• Incident management teams developed at all sites
• Daily tracker for status update for employees on health status
• No public transport by providing company owned transportation

and disinfection of all vehicles

• Ensuring protective gears (e.g. masks and gloves) for everyone
• Social distancing at entrance, changing rooms, shop floors by

defining zones and marks

• Daily screening and sanitation of all employees and contractors

entering in the factory (thermal check, symptoms, contact with cases and travel history)

• Restricted access to individual with symptoms

Ti Tiered ed Protocol tocol for Sa Safety ety

Incid ncidence ence Ma Mana nagement gement Co Committee mmittee – Th The Ner e Nerve ve Ce Centr ntre Daily ConnectsBasic overview of

Incident Management Protocols People Safety & Cases Site Readiness Gaps & Action plan

Re Recognitio cognition n & Su Suppo pport

• Fast tracked salary payment for all to facilitate advance grocery buying
• Variable pay support for impacted field staff
• Care Packs for Outer Core teams most impacted
• Instant recognition in cash and kind for teams going beyond call of duty
• “Tujhey Salam” videos to recognize FIELD & SC teams
• Friday stand downs at Factories to recognize teams

Le Lead ader ersh ship ip Co Connects cts Regula lar r Fam amily ily Co Connects cts Ca Casual al Shar aring g an and Ca Caring

“ ALWAYS ON” LEADERSHIP CONNECTS A MUST

• Weekly

y CE R E Rou

• und

nd up up – Varying ying Format

• rmats
• Weekly

y sent ntimen iment t che heck in (L n (Lead ader ership hip te team & M & Medic dical al Doc

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• “

Apas kee kee baat baat” Check in with Sales teams cohorts

• Func

unctiona tional l te team ams che heck in n eve very y 2 w weeks

• HR V

R Virtual tual Con

• nne

nects ts

READING THE ROOM

People Pulse Survey conducted every 2 weeks to see whats working & whats not!

Tra rack & C & Chas hase

Soc

• cial

ial Li Listening tening

What to do in the App?

FA Q s O N I N S TA L L AT I O N S A N D T R O U B L E S H O OT I N G D A I LY : Update your daily health check form R E G U L A R : Update your personal and official travel plans regularly R E G U L A R : Update your day to day work location

People

• ple Track

acking

And for the Communities………

Th Thank ank You &

• u &

Qu Ques estions tions