Creating the Organisational Conditions for Digital Jonathan Flowers - - PowerPoint PPT Presentation
Creating the Organisational Conditions for Digital Jonathan Flowers jon@thanflowers.com @jonathanflowers 1 The Question of this Session How do we help senior leadership understand and embrace the potential of digital not just as whizzy tech
jon@thanflowers.com @jonathanflowers
1
jon@thanflowers.com @jonathanflowers
How do we help senior leadership understand and embrace the potential of digital not just as whizzy tech but as an organisational and community game changer? (Then) how do we help them build it into the narrative, culture and ways of working
2
jon@thanflowers.com @jonathanflowers
3
jon@thanflowers.com @jonathanflowers
○ Curated and ran three in 2019 – four planned for 2020 ○ Leaders and cabinet members, scrutiny and opposition
○ Heads of service to chief executive ○ Five in 2019
4
jon@thanflowers.com @jonathanflowers
delivery of committee papers
provision
○ rurality/rollout ○ relative poverty (it’s available but I can’t afford it; queues for the library to open to avoid benefit sanctions) ○ educational needs
5
jon@thanflowers.com @jonathanflowers
their council, (especially amongst the more digitally-aware).
○ engagement officer-side varies hugely; ○ inflexible legacy systems; ○ inflexible outsourced service providers
○ user-centred design’s focus on the whole person and their actual experience ○ agile working and its drumbeat and pace (and not fazed by the lack of certainty)
6
jon@thanflowers.com @jonathanflowers
○ An equating of digital with tech and therefore something that can be delegated ○ The difficulty of making the case for spend with uncertain savings ○ Profound problems for smaller councils ○ Very little understanding of this as a fundamental leadership issue ○ A growing understanding that this is hard
7
jon@thanflowers.com @jonathanflowers
agenda
different places – no “manual”
8
jon@thanflowers.com @jonathanflowers
9
jon@thanflowers.com @jonathanflowers
As with any leadership function at a senior enough level the role of a digital leader is to
Create the conditions where great digital stuff happens
10
jon@thanflowers.com @jonathanflowers
Create the conditions where great digital stuff happens Understand: What do we mean by digital? Tell the story: Why digital as a strategic choice? Drill down: What conditions need to be created? Practically: Navigating the new world Strategically: Anticipating further development
11
jon@thanflowers.com @jonathanflowers
Working in the open Agile methods Collaborative tools User-centred design (And New Technology)
12
jon@thanflowers.com @jonathanflowers
Create the conditions where great digital stuff happens Understand: What do we mean by digital? Tell the story: Why digital as a strategic choice? Drill down: What conditions need to be created? Practically: Navigating the new world Strategically: Anticipating further development
13
jon@thanflowers.com @jonathanflowers
○ New structures (unitaries, mergers, combined authorities) ○ Commercialism ○ Squeezing more toothpaste out of the tube ○ Service cuts ○ Growing the economy - inward investment, skills ○ Managing housing growth ○ Integrating health and social care ○ Different delivery models (outsource, insource, shared, spinout) ○ Civic entrepreneurialism ○ Rethinking corporate services (as a force multiplier) ○ Managing the council in a joined up way (understanding eg prevention even across council services) ○ Enlisting the community ○ … and Digital
Create the conditions where great digital stuff happens
Tell the story: Why digital as a strategic choice?
14
jon@thanflowers.com @jonathanflowers
tools and approaches to help with much more than just service improvement
15
jon@thanflowers.com @jonathanflowers
New structures (unitaries, mergers, combined authorities) Commercialism Squeezing more toothpaste out of the tube Service cuts Growing the economy - inward investment, skills Managing housing growth Integrating health and social care Different delivery models (outsource, insource, shared, spinout) Civic entrepreneurialism Rethinking corporate services (as a force multiplier) Managing the council in a joined up way (understanding eg prevention even across council services) Enlisting the community … and Digital
Working in the open Agile methods Collaborative tools User-centred design New technology
16
jon@thanflowers.com @jonathanflowers
New structures (unitaries, mergers, combined authorities) Commercialism Squeezing more toothpaste out of the tube Service cuts Growing the economy - inward investment, skills Managing housing growth Integrating health and social care Different delivery models (outsource, insource, shared, spinout) Civic entrepreneurialism Rethinking corporate services (as a force multiplier) Managing the council in a joined up way (understanding eg prevention even across council services) Enlisting the community … and Digital
Working in the open Agile methods Collaborative tools User-centred design New technology
17
jon@thanflowers.com @jonathanflowers
New structures (unitaries, mergers, combined authorities) Commercialism Squeezing more toothpaste out of the tube Service cuts Growing the economy - inward investment, skills Managing housing growth Integrating health and social care Different delivery models (outsource, insource, shared, spinout) Civic entrepreneurialism Rethinking corporate services (as a force multiplier) Managing the council in a joined up way (understanding eg prevention even across council services) Enlisting the community … and Digital
Working in the open Agile methods Collaborative tools User-centred design New technology
18
jon@thanflowers.com @jonathanflowers
New structures (unitaries, mergers, combined authorities) Commercialism Squeezing more toothpaste out of the tube Service cuts Growing the economy - inward investment, skills Managing housing growth Integrating health and social care Different delivery models (outsource, insource, shared, spinout) Civic entrepreneurialism Rethinking corporate services (as a force multiplier) Managing the council in a joined up way (understanding eg prevention even across council services) Enlisting the community … and Digital
Working in the open Agile methods Collaborative tools User-centred design New technology
19
jon@thanflowers.com @jonathanflowers
○ (How) does it fit your council’s narrative? ○ The “Business case” - what standards of proof? ○ Building the coalition for this sort of change ○ What performance regime is appropriate?
○ Make, buy, share, experiment ○ Recruitment (at all levels) ○ Skills (training) ○ Culture change
○ What does it mean to be the sponsor of an internet-era project? ○ What are the coaching/checking questions to ask?
Create the conditions where great digital stuff happens
Drill down: What conditions need to be created?
20
jon@thanflowers.com @jonathanflowers
the problem statement?
you’ve found out so far?
universal or highly varied?
implementation for this and how can you look ahead to the decision-making?
members?
21
jon@thanflowers.com @jonathanflowers
○ Project methods (agile, waterfall) ○ Product/service ownership (as defined by user) ○ Collaboration models and tools ○ Impact of IT architecture on the organisational architecture options (monolithic versus platform)
○ Eg open source versus commercial? ○ Eg role of evidence in informing decisions ○ Eg opening up data (freely) ○ Eg “digital by default” for services ○ Eg standardised national solutions versus local ones ○ Eg Local Digital Declaration
Create the conditions where great digital stuff happens
Practically: Navigating the new world
22
jon@thanflowers.com @jonathanflowers
as place and the human network of members and support
internet-era tools and methods help?
leadership
Create the conditions where great digital stuff happens
Strategically: Anticipating further development
23
jon@thanflowers.com @jonathanflowers
agenda
different places – there is no “manual”
24
jon@thanflowers.com @jonathanflowers
Types of council Scale of council Political choices Legacies
25
jon@thanflowers.com @jonathanflowers
Demand Pressure Financial Pressure Besieged Future Innovators Cost Innovators Fast Followers High Potential High High Low Low 26
jon@thanflowers.com @jonathanflowers
27
Source: FutureGov Blog
jon@thanflowers.com @jonathanflowers
28
jon@thanflowers.com @jonathanflowers
From:
29
http://bit.ly/LocalGov2019