Organisational Change Why should I care? Martin Davis MBA, BSc, PMP - - PowerPoint PPT Presentation

▶
organisational change
SMART_READER_LITE
LIVE PREVIEW

Organisational Change Why should I care? Martin Davis MBA, BSc, PMP - - PowerPoint PPT Presentation

Apr 07, 2023 339 likes •659 views

Organisational Change Why should I care? Martin Davis MBA, BSc, PMP VP of IT, J. D. Irving Ltd Organisational Change Management Why Should I care? Martin Davis 1 Key Learning Points Importance of Change Management 1 Basic approaches

slide-1
SLIDE 1

 1

Organisational Change Management – Why Should I care?

Martin Davis

Martin Davis MBA, BSc, PMP

VP of IT, J. D. Irving Ltd

Organisational Change Why should I care?

slide-2
SLIDE 2

 2

Organisational Change Management – Why Should I care?

Martin Davis

Key Learning Points

Importance of Change Management Basic approaches you can use Hints and tips to making your project more successful

1 2 3

slide-3
SLIDE 3

 3

Organisational Change Management – Why Should I care?

Martin Davis

Why should I care?

“In the United States, we spend more than $250 billion each year on IT application development:

  • 31% of projects will be cancelled before they ever get completed.
  • 53% of projects will cost twice as of their original estimates,
  • verall, the success rate is less than 30%.”

Why should I care?

slide-4
SLIDE 4

 4

Organisational Change Management – Why Should I care?

Martin Davis

Why should I care?

Top reasons projects fail

  • Executive sponsorship
  • Clear Business case / requirements
  • Project Management / Planning / Governance
  • Resources / Funding
  • Organisational Change Management

– (includes: communications, org. change, stakeholder management, culture issues etc)

slide-5
SLIDE 5

 5

Organisational Change Management – Why Should I care?

Martin Davis

 5

Change Management – Why Should I care?

Session Overview

3 1 2 4 5

Approaches to Change Management Success with Change Management Do people resist change? What’s in a name? Just success

  • r failure!

Importance of Change Leadership

slide-6
SLIDE 6

 6

Organisational Change Management – Why Should I care?

Martin Davis

 6

Remember the pain….

slide-7
SLIDE 7

 7

Organisational Change Management – Why Should I care?

Martin Davis

 7

Change is hard; especially under stress…….

Desire to change Draw back to the familiar

slide-8
SLIDE 8

 8

Organisational Change Management – Why Should I care?

Martin Davis

  • Conflicting priorities
  • Culture
  • Politics
  • Regulatory Compliance
  • Market pressures
  • Leadership alignment and desires
  • Cost
  • Time / Patience to make it happen

Barriers to Change

What gets in the way?

slide-9
SLIDE 9

 9

Organisational Change Management – Why Should I care?

Martin Davis

What is Change Management?

Wikipedia Definition

Change management is an approach to transitioning individuals, teams, and

  • rganizations to a desired

future state.

slide-10
SLIDE 10

 10

Organisational Change Management – Why Should I care?

Martin Davis

Approaches to Change

Top Down Mandates are Quick, BUT……..

slide-11
SLIDE 11

 11

Organisational Change Management – Why Should I care?

Martin Davis

 11

Top Down vs Bottom Up Change (Planned vs Emergent)

Planned Top down change Emergent Build Capability Bottom-Up

Short term Shareholder returns Medium to long term returns based on increased

  • rganisational

capability

Emergent

slide-12
SLIDE 12

 12

Organisational Change Management – Why Should I care?

Martin Davis

Step Models of Change CHANGE

Lewin (1951)

Unfreeze  Move  Refreeze

Kotter (1996)

slide-13
SLIDE 13

 13

Organisational Change Management – Why Should I care?

Martin Davis

  • Who has named their project after a

technology being implemented?

  • Why is this a bad idea?

Technology Name = IT Project IT Responsibility Lack of Business Ownership What’s in a Name?

Just Success or Failure!

X

slide-14
SLIDE 14

 14

Organisational Change Management – Why Should I care?

Martin Davis

  • Sense of loss, confusion
  • Mistrust and a “what’s in it for me” focus
  • Fear of letting go of the past
  • Uncertainty, emotional stress, anxiety
  • Perceived high levels of inconsistency
  • Fear of loss of control
  • Conflict increases — especially between groups

Impact of Change

Fear leads to Resistance

slide-15
SLIDE 15

 15

Organisational Change Management – Why Should I care?

Martin Davis

 15

The Loss or Bereavement Curve

Feelings Time

Shock Anger Rejection Acceptance Healing

Do People Resist Change?

slide-16
SLIDE 16

 16

Organisational Change Management – Why Should I care?

Martin Davis

 16

Keeping people aligned

Different Perspectives

slide-17
SLIDE 17

 17

Organisational Change Management – Why Should I care?

Martin Davis

  • It’s not just about sending out a few email

communications!!!

  • Need to reduce the unknown
  • Communicate frequently in a variety of

forms (posters, emails, town hall mtgs)

  • Involve employees – get their input
  • Ensure the change resonates with them

Getting Employees Involved

The key to reducing resistance

slide-18
SLIDE 18

 18

Organisational Change Management – Why Should I care?

Martin Davis

Importance of Change Leadership

“Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better” Harry S Truman (1884 – 1972) “Management is doing things right; leadership is doing the right things” Peter Drucker (1909 – 2005)

slide-19
SLIDE 19

 19

Organisational Change Management – Why Should I care?

Martin Davis

Importance of Change Leadership

“Leadership is about results. A leader’s vision must in the end produce the desired results: successful, profitable change where employees are committed and engaged” Peter Drucker (1909 – 2005)

slide-20
SLIDE 20

 20

Organisational Change Management – Why Should I care?

Martin Davis

Importance of Change Leadership

No Success without Strong Leadership Anchor the new reality in the Organisational culture Lead the impacted staff towards a new vision (“the promised land!”) Leaders must paint a clear picture of the reason for change (create a climate for change)

slide-21
SLIDE 21

 21

Organisational Change Management – Why Should I care?

Martin Davis

 21

No Success without Strong Leadership

Importance of Change Leadership

3 1 2 4 5

Leaders are credible Leaders sponsor people in change Leaders are accountable Leaders are accessible Leaders are open to ideas

“Change Capability Framework” (Carnall, 2007)

slide-22
SLIDE 22

 22

Organisational Change Management – Why Should I care?

Martin Davis

 22

Ford CEO Alan Mulally

Change Leadership In Action

Get every employee:

  • to understand the vision
  • f the company,
  • buy in to the plan,
  • feel supported in their

jobs.

REUTERS/Tim Shaffer

“If people aren't optimistic, they're not going to make the sacrifices and do the work required to turn things around.”

Business Insider, Nov 2013

slide-23
SLIDE 23

 23

Organisational Change Management – Why Should I care?

Martin Davis

  • Modify their approach to the mood of the

Organisation

  • Provide clear guidance and direction
  • Focus attention on most impactful changes
  • Relate well with key stakeholders

Effective Leaders

No Success without Strong Leadership

slide-24
SLIDE 24

 24

Organisational Change Management – Why Should I care?

Martin Davis

  • Achieve tangible results quickly
  • Ensure change is embedded
  • Align policies, incentives and results to the

behaviors needed for the new reality

  • Reinforce new culture through training and

coaching

  • Hold steadfast until desired, sustained outcomes

Aligning & Anchoring the Change

“Making it Stick!”

slide-25
SLIDE 25

 25

Organisational Change Management – Why Should I care?

Martin Davis

 25

The Interrelated Pieces

Vicious Circle of Change

Lack of Change Leadership Unclear Messages Less Drive To Change Apathy Uncertainty Increased Fear Lack of Momentum Greater Resistance Reduced Results

slide-26
SLIDE 26

 26

Organisational Change Management – Why Should I care?

Martin Davis

 26

The Interrelated Pieces

Virtuous Circle of Change

Change Leadership Clear Communication Urgency Engagement Clarity People Embrace The Change Empowered Employees Improved Results

slide-27
SLIDE 27

 27

Organisational Change Management – Why Should I care?

Martin Davis

Success with Change Management

Key principles

An Art not a Science Not just a Check Sheet Exercise Focus on helping Individuals change

slide-28
SLIDE 28

 28

Organisational Change Management – Why Should I care?

Martin Davis

Make the change Ambitious Name the project appropriately Structured and Coherent Change Program Change Leadership Create a sense of Urgency Ensure the change Resonates with the staff Involve everyone and define how they benefit from the change (to reduce resistance) Anchor the change as the new reality

Success with Change Management

8 things to remember

7 6 5 4 3 2 1 8

slide-29
SLIDE 29

 29

Organisational Change Management – Why Should I care?

Martin Davis

Key Learning Points

Importance of Change Management Basic approaches you can use Hints and tips to making your project more successful

1 2 3

slide-30
SLIDE 30

 30

Organisational Change Management – Why Should I care?

Martin Davis

THANK YOU! Q&A

For further information: Twitter: @mcdavis10 Blog: http://martindavis01.wordpress.com/ and: Enterprise CIO Forum at http://bit.ly/18xU0CC