Create a LEAN, Mean, Great Game Machine Lean with Great Game Drew - - PowerPoint PPT Presentation

▶
create a lean mean great game machine
SMART_READER_LITE
LIVE PREVIEW

Create a LEAN, Mean, Great Game Machine Lean with Great Game Drew - - PowerPoint PPT Presentation

Dec 04, 2023 312 likes •769 views

Create a LEAN, Mean, Great Game Machine Lean with Great Game Drew Seidel, Vice-President Ann Casstevens AEP/SWEPCO Distribution Great Game of Business Shreveport, LA Tulsa, OK Getting to Know YOU!! Pla Playin ing the the Gam Game Ind

slide-1
SLIDE 1

Create a LEAN, Mean, Great Game Machine

Lean with Great Game

Drew Seidel, Vice-President AEP/SWEPCO Distribution Shreveport, LA Ann Casstevens Great Game of Business Tulsa, OK

slide-2
SLIDE 2

Getting to Know YOU!!

Pla Playin ing the the Gam Game Ind Industry

slide-3
SLIDE 3

Welcome

slide-4
SLIDE 4

Meet Drew Seidel

  • Vice President, AEP/Southwestern Electric Power

Company Distribution

  • 28 Years in the Electric Utility Industry
  • Generation & Distribution experience
  • Playing the Game - 25 years
  • Internal Coach – supported 25+ implementations
  • All-Star Champion Award 2014
slide-5
SLIDE 5

American Electric Power

slide-6
SLIDE 6

service territory

slide-7
SLIDE 7

Getting to Know YOU!!

Pla Playin ing the the Gam Game Ind Industry

slide-8
SLIDE 8

Overview

  • 1. Human Performance
  • How we interact and treat employees
  • 2. Open Book Management / Great

Game

  • Teaches us the Business
  • 3. Lean / Continuous Improvement
  • Process & Tools to Solve Problems
slide-9
SLIDE 9

Human Performance 5 principles

  • 1. People Make Mistakes
  • 2. Blame Fixes Nothing
  • 3. Learning and Improving is Vital
  • 4. Context Drives Behavior
  • 5. How You Respond to Failure Matters
slide-10
SLIDE 10
slide-11
SLIDE 11

What is Open-Book ?

(Great Game)

slide-12
SLIDE 12

When Employees Think, Act & Feel Like Owners

(Great Game)

slide-13
SLIDE 13

Principles of the Game

slide-14
SLIDE 14

Practices of the Game

  • Opening the Books & Teaching the

Numbers

  • Focusing on the Critical Number
  • Acting on the Right Drivers
  • Keeping Score
  • Follow the Action – Huddles & Forward

Forecasting

slide-15
SLIDE 15

Company Critical Number Department Workgroup Team Individual

Focusing on the Critical Number & Acting on the Right Drivers

slide-16
SLIDE 16
slide-17
SLIDE 17

Normally Successful!

(Conklin / Edwards)

“Masters of the blue line”

Work as Planned

  • vs. Work in Practice
slide-18
SLIDE 18

Normally Successful!

(Conklin / Edwards)

“Masters of the blue line”

The Plan/Targets

  • vs. Variances to the Plan/Targets
slide-19
SLIDE 19

How do people typically react to failure?

Scapegoat

slide-20
SLIDE 20
slide-21
SLIDE 21

Human Performance 5 principles

  • People Make Mistakes
  • Blame Fixes Nothing
  • Learning and Improving is Vital
  • Context Drives Behavior
  • How You Respond to Failure Matters
slide-22
SLIDE 22

Time Information Learning Curve Event Better Solutions

The Pressure to Fix . . . . . . Outweighs the Desire to Learn!

Respond and Contain Effective Learning

(Edwards)

slide-23
SLIDE 23

Learn

and then

Improve

slide-24
SLIDE 24

Bob Edwards, The H.O.P. Coach

slide-25
SLIDE 25

If we want better answers . . . we have to ask better questions!

slide-26
SLIDE 26

When we believe we know the answer . . . . . . we stop asking questions . . . we stop listening . . . we stop learning!

slide-27
SLIDE 27

The power to ask the right questions . . . . . . comes from acknowledging that you don’t know the right answer.

slide-28
SLIDE 28

Until you’ve reached a point of understanding . . . . . . you are not done learning!

slide-29
SLIDE 29
slide-30
SLIDE 30

Learning Team Example Questions

  • What could have happened?
  • What worked well?
  • What surprised us?
  • How did our system set us up for failure?
  • What happened the way you thought it would?
  • Where did you have to ‘make do’, or adapt?
  • What made the work different to other work?
slide-31
SLIDE 31
slide-32
SLIDE 32

. . . move towards the event. Start back in process . . .

Event

Latent Conditions System Weaknesses Near Misses Local Factors Normal Variability Errors Hazards & Risks Flawed processes Poor communication Production pressure Resource constraints Change in plans Fear of reporting System Strengths Design shortcomings

(Conklin/Edwards/Baker/Howe)

Incomplete Procedures Weak Signals Personal Factors Surprises No Surprise! Data Past Success Unclear Signals Tradeoffs Goal Conflict Adaptation

slide-33
SLIDE 33

(Edwards / Pearson)

slide-34
SLIDE 34

Continuous Improvement Experience

Co Contin inuous Im Improvement Exp xperie ience Wha hat Tools?

slide-35
SLIDE 35

What is Lean

  • Process improvement methodology

designed to

  • Eliminate problems
  • Remove waste and inefficiency
  • Improve working conditions to provide a

better response to customers’ needs

slide-36
SLIDE 36

Le Learnin ing Team

Va Valu lue Stre tream Anal alysis (V (VSA) Kai aizen Try Try Stor tormin ing Mic icro- Experimenta tation Working Well ll Problem

slide-37
SLIDE 37

Learning Team

Complex Problem

VSA SA Kai Kaizen

Min ini Gam Game

A3 A3

Working Well ll Problem

slide-38
SLIDE 38

Vegetation Management

slide-39
SLIDE 39

Admin Group

slide-40
SLIDE 40

learning makes a difference..

  • In order to solve a problem you have to first

understand the problem.

  • Learning Teams uncover what our process is today

(VSA)

  • Gives you the blue line story
  • Makes complexity transparent
  • Find out what the real issues are people are dealing

with everyday

slide-41
SLIDE 41

Tying it all together…

  • 1. Human Performance
  • How will we interact and treat employees
  • 2. Open Book Management / Great

Game

  • Teaches us the Business
  • 3. Lean / Continuous Improvement
  • Process & Tools to Solve Problems
slide-42
SLIDE 42

references

  • Bob Edwards - The HOP Coach, Learning Teams
  • Tim Kight, Above the Line, Focus 3
  • The Great Game of Business
  • Senn Delaney, Winning Teams Winning Culture
  • Todd Conklin, Pre-Accident Investigations,

Better Questions

slide-43
SLIDE 43

QUESTIONS