COOK COUNTY HEALTH & HOSPITALS SYSTEM Strategic Planning Town - - PowerPoint PPT Presentation

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COOK COUNTY HEALTH & HOSPITALS SYSTEM Strategic Planning Town - - PowerPoint PPT Presentation

COOK COUNTY HEALTH & HOSPITALS SYSTEM Strategic Planning Town Hall Meetings May 2016 Strategic Planning Timeline February-June 2016 Strategic planning presentations and discussions at CCHHS Board of Directors meetings. May 2016


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SLIDE 1

COOK COUNTY HEALTH & HOSPITALS SYSTEM

Strategic Planning Town Hall Meetings

May 2016

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SLIDE 2

Strategic Planning Timeline

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  • February-June 2016
  • Strategic planning presentations and discussions

at CCHHS Board of Directors meetings.

  • May 2016
  • Staff and community town hall meetings
  • Summer 2016
  • Presentation & Approval of the Strategic Plan
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SLIDE 3

Evolution of CCHHS: 2008 - 2016

2008: Independent Governance Insular safety net provider with little to no competition. Majority of patients uninsured. Focus on sick care. Reliant on local tax allocation and federal reimbursements. 2010: Adoption of Vision 2015 with increased focus on ambulatory services. Affordable Care Act adopted by Congress. 2011: Illinois General Assembly mandates that 50% of Illinois Medicaid beneficiaries move into managed care by 2015. To achieve this, nearly all Cook County Medicaid beneficiaries are required to enroll in a managed care health plan. 2012: 1115 Waiver to create CountyCare approved. System moves from provider role to provider and plan, expanding patient reach. 2014: ACA takes full effect. Majority of CCHHS patients insured. CCHHS and CountyCare competing for CCHHS’ traditional patients.

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SLIDE 4

CCHHS today: key elements of an integrated delivery system

  • Two acute-care hospitals
  • Robust network of community-based health centers including

three regional specialty and diagnostic centers and the CORE Center

  • Correctional Health Services
  • Cook County Department of Public Health
  • CountyCare Health Plan
  • Clinical Data Warehouse (and growing claims database)
  • 6700 budgeted FTEs

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SLIDE 5

Vision 2015 Progress

Core Goal: Access to Healthcare. Eliminate system barriers, strengthen ACHN, develop comprehensive outpatient centers at strategically located sites

– Patient Support Center – Partnerships with FQHCs – Oak Forest Clinic as Regional Outpatient Center – CountyCare Health Plan – New ambulatory buildings on Central Campus, Provident campus and plan to renovate, relocate and/or rebuild CCHHS community health centers in next ten years – Medicaid enrollment at jail

Core Goal: Quality, Service Excellence and Cultural Competencies. Execute System-wide performance improvement initiatives and implement system-wide service excellence and cultural competencies initiatives.

– Creation of Chief Quality Office – Routine monitoring of metrics, annual system objectives with explicit targets – Performance improvement (Emergency Department, Operating Room) – Employee flu vaccine compliance – Development of comprehensive care coordination strategy

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SLIDE 6

Vision 2015 Progress

Core Goal: Service Line Strength. Continue to develop/strengthen key clinical services, develop the infrastructure to support clinical services.

– Ophthalmology – Burn services accreditation – Capital investments: linear accelerators, cath labs, interventional radiology, mammography – Mail order pharmacy improvements

Core Goal: Staff Development. Improve staff recruitment, training, and development systems and processes, implement staff satisfaction initiatives

– Leadership Development Program – Decreased time to hire and vacancy rate

Core Goal: Leadership and Stewardship. Develop CCHHS leadership, strengthen the stewardship responsibilities of System Board management.

– Significantly lower tax allocation – Year-end financials 2014 & 2015 positive – Physician billing significantly improved

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SLIDE 7

Cook County Health Fund Allocation

Local Tax Dollars Supporting CCHHS

Insert FY16

$481M $389M $276M $254M $252M $175M $164M $121M $0 $100 $200 $300 $400 $500 $600 2009 2010 2011 2012 2013 2014 2015 2016 (proposed)

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SLIDE 8

Illinois Health Insurance Coverage: 2014

52% 6% 19% 14% 1% 9%

Source: Kaiser Family Foundation http://kff.org/other/state-indicator/total-population/?state=IL

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36.5% 47.7% 12.1% 3.7%

CCHHS Health Insurance Coverage: 2014

Uninsured/Self Pay Medicaid Medicare Commercial Uninsured Medicaid Medicare Employer-Sponsored Military/VA Non-Group

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SLIDE 9

CCHHS Payor Mix

54.4 36.5 32.3 45.6 63.5 67.7

10 20 30 40 50 60 70 80 90 100

2013 2014 2015

% Insurance Status of CCHHS Patients

Uninsured/ self pay Insured

54.4 32.2 10.9 2.5 36.5 47.7 12.1 3.7 32.3 50 13.5 4.2

SELF-PAY MEDICAID MEDICARE COMMERCIAL

CCHHS PAYOR MIX 2013-2015

2013 2014 2015

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SLIDE 10

CCHHS Uncompensated Care

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2010 $ 487,856,436 2011 $ 577,316,767 2012 $ 538,505,860 2013 $ 535,781,085 2014 $ 313,582,232 2015* $ 413,191,000 *estimated

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SLIDE 11

Recently Announced Strategic Initiatives

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SLIDE 12

Behavioral Health Strategy

The downstream impact of decreased local, state and federal funding has disproportionately impacted CCHHS through our emergency rooms and the jail. To address this, CCHHS recently announced:

  • Community Triage Center
  • Integration of Behavioral Health Services into

Primary Care Medical Homes

  • Behavioral Health Consortium
  • Expanded Substance Abuse Treatment

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SLIDE 13

Outpatient Strategy

  • New Women and Children’s Center in Stroger
  • Centralized Registration Area
  • Improved Patient Parking
  • New Regional Outpatient Centers in Provident

community and South Suburbs

  • Plan to renovate, rebuild or relocate

community health centers over next ten years. New Cicero and Logan Square health centers are a priority.

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SLIDE 14

Outpatient Strategy

Coming 2018: $118.5M Outpatient and Administration Building on Central Campus

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SLIDE 15

Our Goal

Build a high quality, safe, reliable, patient-centered, integrated health system that maximizes resources to ensure the greatest benefit for the patients and communities we serve.

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SLIDE 16

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Impr

  • ve He alth E

quity

He a lth e q uity is a c hie ve d whe n e ve ry pe rso n ha s the o ppo rtunity to a tta in his o r he r full he a lth po te ntia l a nd no o ne is disa dva nta g e d fro m a c hie ving this po te ntia l b e c a use o f so c ia l po sitio n o r o the r so c ia lly de te rmine d c irc umsta nc e s.

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SLIDE 17

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Impr

  • ve He alth E

quity

E xample s:

  • CountyCare Medicaid Health Plan
  • Primary Care Medical Home Model
  • Linkage to Community Services
  • Medicaid Applications at the Jail
  • Leverage Public Health Information

to develop clinical and community initiatives

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SLIDE 18

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Pr

  • vide high quality, safe and

r e liable c ar e

T he q ua lity o f pa tie nt c a re is de te rmine d b y the q ua lity o f infra struc ture , tra ining , c o mpe te nc e o f pe rso nne l a nd e ffic ie nc y

  • f o pe ra tio na l syste ms. T

he funda me nta l re q uire me nt is the a do ptio n o f a syste m tha t is ‘ pa tie nt c e nte re d’ a nd the imple me nta tio n o f hig hly re lia b le pro c e sse s.

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SLIDE 19

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Dime nsions of quality: “ST E E E P”*

Car e that is… ..

  • Sa fe
  • T

ime ly

  • Effe c tive
  • Effic ie nt
  • Eq uita b le
  • Pa tie nt-c e nte re d

*Institute of Medicine, 2001

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SLIDE 20

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Pr

  • vide high quality, safe and

r e liable c ar e

E xample s:

  • Pa tie nt Ce nte re d Me dic a l Ho me Mo de l
  • I

mple me nta tio n o f Syste m-wide Po lic ie s a nd Pro to c o ls

  • Culture o f Sa fe ty
  • Jo int Co mmissio n Ac c re dita tio n
  • Pa tie nt Suppo rt Ce nte r
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SLIDE 21

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De monstr ate value , adopt pe r for manc e be nc hmar king

Be nc hma rking c re a te s a stro ng fo unda tio n to me a sure tra nsfo rma tive c ha ng e . I t a llo ws us to ha ve a da ta -drive n unde rsta nding o f whe re we a re a nd ho w we a re suc c e e ding a t re a c hing

  • ur g o a ls.
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SLIDE 22

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De monstr ate value , adopt pe r for manc e be nc hmar king

E xample s:

  • Busine ss I

nte llig e nc e Unit

  • Vizie nt a nd o the r industry c linic a l

a nd o pe ra tio na l da ta b a se s

  • Co mp Da ta
  • Cla irvia
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SLIDE 23

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De ve lop human c apital

Our 6,270 e mplo ye e s a re o ur b ig g e st a sse t. Building e mplo ye e s’ skills thro ug h e duc a tio n a nd le a rning o ppo rtunitie s sho uld no t

  • nly impro ve e ffic ie nc y a nd

q ua lity o f c a re , b ut sta ff a nd pa tie nt sa tisfa c tio n.

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SLIDE 24

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De ve lop human c apital

E xample s:

  • L

e a de rship De ve lo pme nt

  • Ma na g e me nt c urric ulum
  • Custo me r Se rvic e T

ra ining

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SLIDE 25

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L e ad in c linic al e duc ation and c linic al inve stigation r e le vant to vulne r able populations

Co o k Co unty ha s a ric h histo ry o f me dic a l tra ining a nd to p no tc h c linic a l re se a rc h, pa rtic ula rly fo r vulne ra b le po pula tio ns. Ma inta ining tha t histo ry is a n impo rta nt pie c e o f o ur c ulture a nd he lps us e sta b lish o ur dire c tio n fo r the future .

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SLIDE 26

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L e ad in c linic al e duc ation and c linic al inve stigation r e le vant to vulne r able populations

E xample s:

  • F

unde d re se a rc h in o nc o lo g y, infe c tio us dise a se s, ma ny o the rs

  • Physic ia n tra ining in >25 spe c ific a re a s
  • Multiple nursing sc ho o l a ffilia tio ns
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SLIDE 27

Discussion

Please approach the microphone, introduce yourself and ask your question or make your comment. Please be respectful of others who wish to speak by limiting your remarks to 3 minutes.

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SLIDE 28

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Impr

  • ve he alth e quity

He a lth e q uity is a c hie ve d whe n e ve ry pe rso n ha s the o ppo rtunity to a tta in his o r he r full he a lth po te ntia l a nd no o ne is disa dva nta g e d fro m a c hie ving this po te ntia l b e c a use o f so c ia l po sitio n o r o the r so c ia lly de te rmine d c irc umsta nc e s. (So urc e : I nstitute o f Me dic ine )

Pr

  • vide high quality, safe , r

e liable c ar e

T he q ua lity o f pa tie nt c a re is de te rmine d b y the q ua lity o f infra struc ture , tra ining , c o mpe te nc e o f pe rso nne l a nd e ffic ie nc y o f o pe ra tio na l syste ms. T he funda me nta l re q uire me nt is the a do ptio n o f a syste m tha t is ‘ pa tie nt c e nte re d’ a nd the imple me nta tio n o f hig hly re lia b le pro c e sse s.

De monstr ate value , adopt pe r for manc e be nc hmar king

Be nc hma rking c re a te s a stro ng fo unda tio n to me a sure tra nsfo rma tive c ha ng e . I t a llo ws us to ha ve a fa c t- b a se d unde rsta nding o f whe re we a re a nd ho w we a re suc c e e ding a t re a c hing o ur g o a ls.

De ve lop human c apital

Our 6,270 e mplo ye e s a re o ur b ig g e st a sse t. Building e mplo ye e s’ skills thro ug h e duc a tio n a nd de ve lo pme nt

  • ppo rtunitie s sho uld no t o nly impro ve e ffic ie nc y a nd q ua lity o f c a re , b ut sta ff a nd pa tie nt sa tisfa c tio n.

L e ad in c linic al e duc ation and c linic al inve stigation r e le vant to vulne r able populations

Co o k Co unty ha s a ric h histo ry o f me dic a l tra ining a nd to p no tc h c linic a l re se a rc h, pa rtic ula rly fo r vulne ra b le po pula tio ns. T his le g a c y is a n impo rta nt c o mpo ne nt o f o ur syste m to ma inta in o ur wo rkfo rc e pipe line a nd de ve lo p e ffe c tive inno va tio ns in c a re .

How can CCHHS address each of the strategic principles?

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SLIDE 29

For more information: Visit www.cookcountyhhs.org Click About CCHHS Click Governance Click Strategic Planning To provide feedback click this box on the Strategic Planning page:

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