Continuous Improvement Toolkit Project Charter www. citoolkit .com - PowerPoint PPT Presentation

Continuous Improvement Toolkit Project Charter www. citoolkit .com

The Continuous Improvement Map Managing Selecting & Decision Making Planning & Project Management* Risk PDPC Daily Planning PERT/CPM Break-even Analysis Importance Urgency Matrix RAID Log* Quality Function Deployment Cost Benefit Analysis MOST RACI Matrix Activity Networks FMEA Payoff Matrix Delphi Method TPN Analysis Risk Analysis* SWOT Analysis Stakeholder Analysis Decision Tree Pick Chart Voting Four Field Matrix Fault Tree Analysis Project Charter Improvement Roadmaps Critical-to X Force Field Analysis Portfolio Matrix Traffic Light Assessment PDCA Policy Deployment Gantt Charts Paired Comparison Decision Balance Sheet Kano Lean Measures DMAIC Kaizen Events Control Planning OEE Prioritization Matrix Pugh Matrix Cost of Quality* Standard Work Document control A3 Thinking Process Yield Matrix Diagram Project KPIs Pareto Analysis KPIs Implementing Best Practices Understanding Capability Indices Nonparametric Solutions*** Descriptive Statistics Chi-Square TPM Automation Cause & Effect Gap Analysis* Hypothesis Probability Distributions Mistake Proofing Health & Safety ANOVA DOE Bottleneck Analysis Histograms Multivariate Normal Distribution Simulation Just in Time 5S Multi-vari Studies Reliability MSA Graphical Methods Scatter Plots Quick Changeover Visual Management Correlation Regression Understanding 5 Whys Run Charts Product Family Matrix Flow Pull Root Cause Analysis Data Mining Performance** Control Charts SIPOC* Spaghetti** Process Redesign Fishbone Diagrams Relations Mapping Benchmarking*** Waste Analysis** Value Stream Mapping** How-How Diagram*** Tree Diagram* Sampling Data collection planner* Brainstorming Attribute Analysis Value Analysis** Process Mapping SCAMPER*** Check Sheets** Interviews Affinity Diagrams Morphological Analysis Flow Process Charts** Time Value Map** Questionnaires Focus Groups Data Mind Mapping* Lateral Thinking Flowcharting IDEF0 Service Blueprints Observations Collection Group Creativity Designing & Analyzing Processes Suggestion Systems Five Ws www. citoolkit .com 2

Project Charter One page document that summarizes the fundamental information of a project before it begins www. citoolkit .com 3

Project Charter Clarifies the project objectives and scope Addresses the needs of the stakeholders Defines the roles and responsibilities www. citoolkit .com 4

Project Charter The information in the project charter is critical for obtaining leadership support and commitment to provide the necessary funding and resources www. citoolkit .com 5

Project Charter Once signed, it authorizes the project leader to formally start on the project and use the necessary resources and funding to complete the project successfully www. citoolkit .com 6

Project Charter Although project charters are short and brief, they often refer to more detailed documents www. citoolkit .com 7

Project Charter Benefits Establishes a shared understanding of the project scope and objectives Enables all stakeholders to review the project and commit it www. citoolkit .com 8

Project Charter Benefits Acts as a contract between the project sponsor, key stakeholders and the project team www. citoolkit .com 9

Project Charter Benefits Communicates the objectives to those outside the project team Serves as a reference for future projects www. citoolkit .com 10

Project Charter Benefits It ensures that the project . . . Is business Is well scoped focused Have the Have the Is executed in necessary necessary a timely resources support manner www. citoolkit .com 11

Project Charter The components will vary depending on the methodology used, but often include . . . Objectives Problem statement Business Impact Baseline data Time frame for Scope & boundaries executing the project Project team www. citoolkit .com 12

Project Charter They should, however, provide answers to: What must be done? Why doing it? What are the benefits of implementing the project? When must it be done? Who does what? www. citoolkit .com 13

Project Charter Key Elements Problem Goal Project Project statement Statement Team Scope Project Time VOC Signature metrics Frame www. citoolkit .com 14

Project Charter Key Elements – Problem Statement A problem exists when there is a difference between where we are and where we want to be REQ UI RED STAT E CURRENT STAT E www. citoolkit .com 15

Project Charter Key Elements – Problem Statement Problem Business case vs. statement The problem in one Why the problem statement needs to be solved www. citoolkit .com 16

Project Charter Key Elements – Problem Statement The business case should – describe what is the impact on the customer when it occurs The business case may – describe when and how often the problem occurs The business case may – state the symptoms and their effects www. citoolkit .com 17

Project Charter Key Elements – Problem Statement There is no right or wrong way of writing a problem statement It should be brief and specific It is sometimes written in the following format . . . • The problem of... • Is affecting... • The impact of which is... www. citoolkit .com 18

Project Charter Key Elements – Problem Statement The problem statement should not Include background information It should not discuss the causes or solutions www. citoolkit .com 19

Project Charter Key Elements – Problem Statement Should not Should be Include brief and background specific information Should not Should be discuss the supported causes or with data solutions www. citoolkit .com 20

Project Charter Key Elements – Problem Statement Example of a problem statement The manual oil refilling process using drums in the forming machines in line #4 make it difficult to control oil losses which may reach more than 4% per drum www. citoolkit .com 21

Project Charter Key Elements – Problem Statement What is the Problem of this Problem Statement: “The business is not making enough profit” Not supported with data Too general You can’t solve all the problems at once www. citoolkit .com 22

Project Charter Key Elements – Problem Statement No problem Means .. No improvement www. citoolkit .com 23

Project Charter Key Elements – Goal Statement Should respond to the problem statement Should clearly define the purpose of the project THERE IS ALWAYS ROOM FOR IMPROVEMENT www. citoolkit .com 24

Project Charter Key Elements – Goal Statement Should have a Should be brief Should start with measurable and specific a verb target Increase . . . S M A R T Reduce . . . Eliminate . . . www. citoolkit .com 25

Project Charter Key Elements – Goal Statement It is often written in the following format . . . Improve (primary metric) from (baseline performance) to (desired future performance) by (desired date of completion) www. citoolkit .com 26

Project Charter Key Elements – Goal Statement Avoid using technical language when writing a goal statement Avoid suggesting or assuming a solutions www. citoolkit .com 27

Project Charter Key Elements – Goal Statement Specific Example of a GOAL statement Measurable Time bound Reduce oil losses of the manual Defines refilling process of the forming the scope machines in line #4 to less than 1% per drum by the Does not refer 30th of October to solutions or causes www. citoolkit .com 28

Project Charter Key Elements – Project Team Composed of a dedicated project leader and team members from cross functions www. citoolkit .com 29

Project Charter Key Elements – Project Team The Project Leader . . . Establishes a Provides the shared purpose ownership Communicates Monitors and and facilitates tracks www. citoolkit .com 30

Project Charter Key Elements – Project Team The team members are responsible for executing the project activities to produce the desired deliverables www. citoolkit .com 31

Project Charter Key Elements – Project Team It is also common to have a project sponsor He should have the authority to afford the necessary resources and provide support as needed www. citoolkit .com 32

Project Charter Key Elements – Project Scope Defines what is involved in the project and what is not It is important to identify . . . Departments Products Locations Services Customer Processes www. citoolkit .com 33

Project Charter Key Elements – Project Scope Avoid the temptation of expanding the scope of the project . . . You will not be able to complete the project within the allocated time More resources will be required The action and control plans will be too detailed www. citoolkit .com 34

Project Charter Key Elements – Project Scope Use SIPOC mapping to identify key S uppliers, I nputs, P rocess boundaries, O utputs and C ustomers S I P O C www. citoolkit .com 35

Project Charter Key Elements – VOC Customers are the elements that identify the need for executing the project It is important to take the Voice of the Customer into account during the project definition phase www. citoolkit .com 36