Consumers Choice of Treatment System for Private Water Supplies - - PowerPoint PPT Presentation

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Dec 04, 2022 118 likes •204 views

Consumers Choice of Treatment System for Private Water Supplies Gail Walker Water Policy Team Manager Citizens Advice Scotland Content > A brief overview of CAS and the role of the Water Policy Team > Research Findings >

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Gail Walker Water Policy Team Manager Citizens Advice Scotland

Consumers’ Choice of Treatment System for Private Water Supplies

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Content

> A brief overview of CAS and the role of the Water Policy Team > Research Findings > Recommendations

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CAS and its role within the water industry

Recognised consumer representative body in

Scotland for:

Water
Energy
Post
Member of the Scottish Government’s

Outputs Monitoring Group (public supplies)

Member of the Rural Provision Working

Group (private supplies)

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Research Objectives

Considerations and criteria applied by users in

selecting water treatment systems

External factors that influenced decision making
Sourcing relevant expertise and delegating

decision making

Availability of information on different systems,

and quality of information

Maintenance regime

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Research Findings

No treatment system in use or maintenance

regime for unregulated supplies

Choice criteria delegated largely to ‘on

recommendation’ from LA or contractor and cost

Common resources: local plumber, specialist
Issues: poor workmanship, incorrect advice
No process of ‘discover / test / decide / deploy’
Maintenance varies considerably
Self-treating based on ‘visible water quality issues’

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Recommendations

Improve access to information and support
n connecting to the mains water supply
Raise awareness of and improve content of

existing information and support

More engagement with supply owners

around water quality testing & risk assessment

Review the private water supply grant
Improve support for contractors
Supporting and streamlining the process for

installing boreholes

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Produced by Citizens Advice Scotland [DATE] Scottish charity SCO 16637 and company limited by guarantee 89892