Consumers Choice of Treatment System for Private Water Supplies - - PowerPoint PPT Presentation

consumers choice of treatment system for private water
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Consumers Choice of Treatment System for Private Water Supplies - - PowerPoint PPT Presentation

Consumers Choice of Treatment System for Private Water Supplies Gail Walker Water Policy Team Manager Citizens Advice Scotland Content > A brief overview of CAS and the role of the Water Policy Team > Research Findings >


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Gail Walker Water Policy Team Manager Citizens Advice Scotland

Consumers’ Choice of Treatment System for Private Water Supplies

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Content

> A brief overview of CAS and the role of the Water Policy Team > Research Findings > Recommendations

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CAS and its role within the water industry

  • Recognised consumer representative body in

Scotland for:

  • Water
  • Energy
  • Post
  • Member of the Scottish Government’s

Outputs Monitoring Group (public supplies)

  • Member of the Rural Provision Working

Group (private supplies)

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Research Objectives

  • Considerations and criteria applied by users in

selecting water treatment systems

  • External factors that influenced decision making
  • Sourcing relevant expertise and delegating

decision making

  • Availability of information on different systems,

and quality of information

  • Maintenance regime
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Research Findings

  • No treatment system in use or maintenance

regime for unregulated supplies

  • Choice criteria delegated largely to ‘on

recommendation’ from LA or contractor and cost

  • Common resources: local plumber, specialist
  • Issues: poor workmanship, incorrect advice
  • No process of ‘discover / test / decide / deploy’
  • Maintenance varies considerably
  • Self-treating based on ‘visible water quality issues’
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Recommendations

  • Improve access to information and support
  • n connecting to the mains water supply
  • Raise awareness of and improve content of

existing information and support

  • More engagement with supply owners

around water quality testing & risk assessment

  • Review the private water supply grant
  • Improve support for contractors
  • Supporting and streamlining the process for

installing boreholes

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Produced by Citizens Advice Scotland [DATE] Scottish charity SCO 16637 and company limited by guarantee 89892

www.cas.org.uk