ConnectHome Nation Webinar Leveraging Stakeholder Volunteer Programs 1
Agenda Leveraging Topic 1 Stakeholder Volunteers Topic 2 1. WebEx Instructions Nashville Topic 3 Public 2. Introductions Topic 4 Library 3. Nashville Public Library, Amy Pierce and Marian Topic 5 Memphis Housing Christmon Topic 6 Authority Topic 7 4. Memphis Housing Authority, Vernua Hanrahan- Topic 8 Noble and Leon Shead 5. Q & A 2
Nashville Public Library Volunteer Program ConnectHome Nation Webinar Nashville Public Library Volunteer Program Amy Pierce Marian Christmon 3
About Nashville Public Lib ibrary ry Leveraging Topic 1 Stakeholder Volunteers Topic 2 Nashville Topic 3 Mission Public • Inspire reading, advance learning and connect our community . Topic 4 Library Vision Topic 5 Memphis • All members of our diverse community are empowered through limitless Housing Topic 6 learning opportunities to enrich lives. Authority Topic 7 Locations • 21 locations Topic 8 • Main Library • 20 Branch locations throughout county • Winner of 2017 Library of the Year 4
Volunteer Program – 350 Volunteers Leveraging Topic 1 Stakeholder Volunteers Topic 2 Nashville Topic 3 How do we utilize volunteer support? Public • Book management Topic 4 Library • Program Support Topic 5 Memphis Housing • Events Topic 6 Authority • Talking Library Topic 7 • Digital Literacy Classes Topic 8 • College Internship Program • English Conversation Clubs 5
Leveraging Topic 1 Structure of the Volunteer Program Stakeholder Volunteers Topic 2 • Schedule ➢ Weekly, regularly occurring Nashville Topic 3 ➢ Swift team Public ➢ One-time needs or events Topic 4 Library • Minimum Requirements: Topic 5 Memphis • Must be 13 & up to volunteer; 16 & up for Digital Literacy Housing classes Topic 6 Authority • 50 Hours of Service Minimum Topic 7 • Recruiting Process 1. Application Topic 8 2. Interview 3. Check with location 4. Orientation, forms 5. Background check, if applicable 6
Leveraging Topic 1 Technical Detail ils Stakeholder Volunteers Topic 2 Nashville Topic 3 Where do we house our volunteer information ? Public • Volgistics Topic 4 Library Keeps track of : Topic 5 Memphis • Contact info Housing Topic 6 • Schedules Authority • Volunteer Leader info Topic 7 • Service time Topic 8 • Reports 7
Leveraging Topic 1 Recruiting Methods Stakeholder Volunteers Topic 2 • Partnership with Hands on Nashville Nashville Topic 3 • VolunteerMatch.org Public Topic 4 Library • Facebook Topic 5 • Library’s website Memphis Housing Topic 6 • Word of mouth Authority Topic 7 Topic 8 8
Leveraging Topic 1 Stakeholder Dig igit ital Lit iteracy Cla lasses Volunteers Topic 2 Nashville Topic 3 Things to Consider when Developing a Volunteer Opportunity : Public Topic 4 • Library When do you need help? • What type of students will you have? Topic 5 Memphis • Housing What are their needs? Topic 6 Authority • How many volunteers would be useful? Topic 7 Topic 8 9
Leveraging Topic 1 Dig igit ital Lit iteracy Cla lasses Stakeholder Volunteers Topic 2 Nashville Topic 3 Post opportunity Public • Topic 4 Description Library • Age limits (16 & up?) Topic 5 Memphis Housing • Special considerations (patience, etc.) Topic 6 Authority Follow-Up Topic 7 • Send confirmation to registered volunteers Topic 8 • Shared spreadsheet with Digital Literacy team to record hours 10
Leveraging Topic 1 Contact In Informatio ion: Stakeholder Volunteers Topic 2 Nashville Topic 3 Amy Pierce Marian Christmon Public Topic 4 Volunteer Services Supervisor Librarian Library Nashville Public Library Nashville Public Library Topic 5 Memphis Housing amy.pierce@nashville.gov marian.christmon@nashvil Topic 6 Authority le.gov Topic 7 Topic 8 11
Leveraging Stakeholder Volunteer ConnectHome Programs Nation Webinar People Are Assets Time-Talents-Funds 12
Leveraging Leveraging Stakeholder Volunteer Topic 1 Stakeholder Volunteers Programs 2 Topic 2 Nashville Topic 3 The programs that were leveraged for the Partnership : Public • ROSS Grants, Jobs Plus, and Social Service Coordinators Topic 4 Library • Choice Neighborhood Implementation (CNI) Grant Topic 5 Memphis • City of Memphis Summer Youth Programs Housing Topic 6 • Shelby County Government Internship Programs Authority • City of Memphis Interns from the University of Memphis and Topic 7 Lemoyne-Owen College • Each program requires community partnerships and input from the Topic 8 Residents • MHA uses the Resident Advisory Board and the Advisory Councils to vet, evaluate and recruit resources 13
MHA’s Approach to Finding Volunteers Leveraging Topic 1 Stakeholder and Resources Volunteers Topic 2 Nashville Topic 3 Public • The Executive Office of the Memphis Housing Authority (MHA) Topic 4 Library coordinated efforts internally and externally to seek volunteers and Topic 5 funds. Memphis Housing • Volunteers came from across the Agency. Topic 6 Authority • MHA also reached out to local government and the philanthropic Topic 7 community to assist with funding the program. • Partners were recruited for specific roles in implementing Topic 8 ConnectHome. • We needed people and the resources that they bring -- “Time, Talent, and Money”. 14
MHA’s Approach to Finding Leveraging Topic 1 Stakeholder Volunteers and Resources Volunteers Topic 2 Nashville Topic 3 INTERNAL : Public • MHA’s small Information Technology (IT) department led the Topic 4 Library charge to find low cost devices and negotiate prices for Topic 5 residents. Memphis Housing • Accounting Topic 6 Authority • Identified the costs associated with the program and any funds that might be used to cover in-house expenses Topic 7 • Solidified the fund raising goal and kept the Executive Team informed of Topic 8 any income streams that might be utilized in the future. • Staff at all levels were asked to assist in any way possible, from distribution, to inventory and follow-up contact with program recipients. 15
MHA’s Approach to Finding Leveraging Topic 1 Stakeholder Volunteers and Resources 2 Volunteers Topic 2 Nashville Topic 3 EXTERNAL RESOURCES : Public • Using this core group, MHA then reached out to the larger Topic 4 Library community of the City of Memphis for additional funding. Topic 5 Memphis • MHA needed the talent of its staff and their time to attract Housing Topic 6 Authority funds from the larger community. Topic 7 • MHA staff are the best messengers to attract and keep volunteers. Topic 8 16
Memphis Volunteer Recruitment ConnectHome Nation Webinar Volunteer Recruitment 17
Leveraging Topic 1 The “What” in Volunteer Recruitment Stakeholder Volunteers Topic 2 Nashville Topic 3 Always start the process by asking “What is in it for …” : Public • My organization Topic 4 Library • The residents Topic 5 Memphis • The community Housing Topic 6 Authority • The volunteers Topic 7 Topic 8 18
The “What” for the Memphis Leveraging Topic 1 Housing Authority Stakeholder Volunteers Topic 2 Nashville Topic 3 • ConnectHome is a another tool to assist MHA with helping Public families become self-sufficient, which is a goal of the agency Topic 4 Library • Connectivity provides a way to communicate quickly and Topic 5 Memphis effectively with residents as the Agency tries to ensure all Housing Topic 6 are informed and aware Authority Topic 7 Topic 8 19
Leveraging Topic 1 The “What” for Residents Stakeholder Volunteers Topic 2 Nashville Topic 3 The “what “ for residents is the connection to the larger community Public • On-line registration of students into Shelby County Schools and tracking of student progress Topic 4 • Library Post secondary schools enrollment and on-line courses • Training programs • Job searches • Entertainment (limited amenities in some communities) Topic 5 Memphis By leveraging the staff of the ROSS grants (Service Coordinators and Jobs Plus) Housing • Assisted with recruiting families for the T-Mobile tablet distribution event Topic 6 • Families receive assistance using the apps for education. Authority • Keeping in touch with social service coordinators • Job searches Topic 7 • Medical appointments • Helped residents to prepare budgets to maintain connectivity past the two years of funding provided by MHA. Topic 8 The Choice Implementation Grant • Health Education Counselors (how to arrange appointments and medical refills on-line) • Education Counselors assistance with job training, post secondary education, obtaining the High School Equivalency Diploma (formerly GED) 20
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