Nation Webinar Resident Engagement Date Oct. 24th, 2017 - - PowerPoint PPT Presentation

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Nation Webinar Resident Engagement Date Oct. 24th, 2017 - - PowerPoint PPT Presentation

ConnectHome Nation Webinar Resident Engagement Date Oct. 24th, 2017 ConnectHome Nation Webinar Cuyahoga Metropolitan Housing Authority Presented by Dina Lehmann-Kim on behalf of Juleian Curtis ConnectHome Planning Coordinator Contact


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ConnectHome Nation Webinar

Date

Resident Engagement

  • Oct. 24th, 2017
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ConnectHome Nation Webinar

Date

Cuyahoga Metropolitan Housing Authority

Presented by Dina Lehmann-Kim on behalf of Juleian Curtis ConnectHome Planning Coordinator Contact Juleian at curtisj@cmha.net

  • Oct. 24th, 2017
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ConnectHome Nation Webinar

Date

Developing a Strategy to Engage Residents

  • Oct. 24th, 2017
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Developing a Resident Engagement Strategy Case Study: Cuyahoga Metropolitan Housing Authority (Cleveland, OH)

Branding ConnectHome Offerings

Local ConnectHome Brochures & Partner Flyers

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A

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Developing a Resident Engagement Strategy Case Study: Cuyahoga Metropolitan Housing Authority (Cleveland, OH)

Channels of Outreach

  • Property Management Staff
  • Resident Services - Social Service

Coordinator

  • Resident Leadership / Local Area Council

(LAC)

Barriers

  • Language Barrier
  • Scared of Technology
  • Little Resident Interest

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A

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Creating an Atmosphere of Trust

  • Starts with Executive Leadership Team
  • Support and Encouragement from:
  • Property Management
  • Social Service Coordinator
  • Digital Literacy Instructor
  • Classmates
  • Computer Training Graduation Ceremony
  • Recognition of Achievement

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications Staff Ambassadors and Resident Ambassadors Q&A

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SLIDE 7

ConnectHome Nation Webinar

Date

San Antonio Housing Authority Munirih Jester Digital Inclusion Program ConnectHome Coordinator

  • Oct. 24th, 2017
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ConnectHome Nation Webinar

Date

Resident Engagement

  • 1. Partnerships
  • 2. Rewards
  • 3. Applications
  • Oct. 24th, 2017
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ConnectHome Nation Webinar

Date

Partnerships

  • Oct. 24th, 2017
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Computer Training

Trained 1314 Individuals

  • Digital Ambassadors
  • Digital Literacy Passport
  • Summer Youth Employment Program
  • Resident Council

❖ Community Resources

  • Public Library
  • County Digital Library
  • Non-profit Organization
  • School Districts

❖ PH Programs

  • JobsPlus
  • FSS
  • ROSS
  • EDS

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors Q&A

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ConnectHome Nation Webinar

Date

Rewards

  • Oct. 24th, 2017
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ConnectHome Nation Webinar

Date

Free Computer Devices

Provided 454 Computer Device

Broadband Connectivity

Connected 773 Households

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ConnectHome Nation Webinar

Date

Applications

  • Oct. 24th, 2017
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ConnectHome - Digital Inclusion Program

Tracks and Applications

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors Q&A

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ConnectHome Video

(opens new window) Partnership

Developing a Strategy to Engage Residents

Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors Q&A

S.A. teens earn free laptops and Wi-Fi to help learn computer programming local news clip

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ConnectHome Nation Webinar

Date

Housing Authority of Kansas City

David Biggins Director of Information Technology

  • Oct. 24th, 2017
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“3-Legged Stool” Methodology

4

  • Broadband Internet Access
  • Low Cost or Free Computers
  • Computer Literacy Training

Developing a Strategy to Engage Residents Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors

Q&A

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Staff Ambassadors

4

  • Coordinate classes, AAR
  • Support tenant ambassadors
  • Computer Literacy Training

Developing a Strategy to Engage Residents Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors

Q&A

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Resident Ambassadors

4

  • Liaison with tenants
  • Help with language challenges
  • Support trainings and forums

Developing a Strategy to Engage Residents Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors

Q&A

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Partners

4

  • Kansas City Coalition for Digital Inclusion
  • KCMO Mayor’s Office
  • School, health, libraries, and Broadband Coalition Program

Developing a Strategy to Engage Residents Partnerships, Rewards, and Applications

Staff Ambassadors and Resident Ambassadors

Q&A

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ConnectHome Nation Webinar

Date

Questions

  • Oct. 24th, 2017