SLIDE 1 utas.edu.au
Co-design of a mobile health app for heart failure: Perspectives from the team.
Lee Woods, Erin Roehrer, Jed Duff, Kim Walker and Elizabeth Cummings PhD in the School of Nursing & ACHI Fellowship by Training Candidate
August 14, 2019
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▪ Evaluation of the co-design processes enlisted to develop a mobile health app ▪ Stakeholder involvement ▪ Methods – Design Thinking, post-it notes ▪ Key findings and key learnings
Overview
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Research objectives
Co-design process
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Research objectives
Co-design process Design outcome
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Stakeholder involvement the co-design
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Stakeholder involvement the co-design
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Stakeholder involvement the co-design
Sprint: Solve Big Problems and Test New Ideas in Just Five Days Jake Knapp 2016
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Stakeholder involvement the co-design
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Method
Participants
3 patients (of 7 involved in the co-design) 1 family member (of 4) 7 clinicians (of 7)
SLIDE 10 Method
Data collection
Brain storm
What do you think of the app? Would you recommend/use the app?
= THOUGHT
Innovating for People: Handbook of Human-Centered Design Methods LUMA Institute 2012
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Method
Analysis
SLIDE 12 Key findings
Successes
▪ Structured approach with regular feedback ▪ Involving many stakeholders ▪ Quick, flexible co-design activities ▪ Clinicians – participation was a research engagement opportunity ▪ Patients/family – participation was an
Co-design process
SLIDE 13 Key findings
Successes
▪ Structured approach with regular feedback ▪ Involving many stakeholders ▪ Quick, flexible co-design activities ▪ Clinicians – participation was a research engagement opportunity ▪ Patients/family – participation was an
Failures
▪ Inadequately diverse stakeholders ▪ Not reviewing comparable health apps ▪ Not adequately addressing the app’s implementation
Co-design process
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Key findings
Co-design outcome ▪ Surprised ‘the app came to life’ ‘all that was discussed came true’ ▪ 10 of 11 would recommend/use the app ‘younger generation’ ‘a while to get used to it’
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Key findings
Co-design outcome ▪ Surprised ‘the app came to life’ ‘all that was discussed came true’ ▪ 10 of 11 would recommend/use the app ‘younger generation’ ‘a while to get used to it’ ▪ Supportive tool for meaningful self-monitoring ‘simple, easy to use’ ‘able to self-track’ … but may be ‘too much’ ▪ Relevant ‘all stored together’ ‘improve time management and communication’
SLIDE 16 Key learnings
- 1. Using a structured approach to innovation, local app design and development
can be achieved by clinicians and patients
▪ Highly successful – Efficient to be effective! ▪ (Incorporate an implementation plan)
SLIDE 17 Key learnings
- 1. Using a structured approach to innovation, local app design and development
can be achieved by clinicians and patients
▪ Highly successful – Efficient to be effective! ▪ (Incorporate an implementation plan)
- 2. Executing a co-design project is about stakeholder management
▪ Renegotiation of roles – Bust power imbalances ▪ Stakeholder selection – Quality over quantity ▪ Those involved are loyal to the outcomes – Test with uninitiated end-users
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Acknowledgements
PhD supervisors ▪ Liz Cummings ▪ Kim Walker ▪ Jed Duff ▪ Erin Roehrer Funding partners ACHI FbT Program
