Client says With all the fees I am paying them, they should be - - PowerPoint PPT Presentation

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Client says With all the fees I am paying them, they should be - - PowerPoint PPT Presentation

Feb 21, 2024 226 likes •407 views

Engagement Workshop Mike Chater : Senior Architect, Hampshire County Council Stuart Thompson : Senior Design Manager, Morgan Sindall Gary Selby : Associate and CEPH Designer, Archetype Activity 1: Who to Engage Activity 2: How and When.

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Engagement Workshop

Mike Chater : Senior Architect, Hampshire County Council Stuart Thompson : Senior Design Manager, Morgan Sindall Gary Selby : Associate and CEPH Designer, Archetype Activity 1: Who to Engage Activity 2: How and When.

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Client says……

With all the fees I am paying them, they should be giving me this anyway.

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Headteacher says……

Sounds worthy but I just don’t have the time for this right now.

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Architect says……

I’ll get the Engineer’s to go along instead.

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Contractor says……

Sounds like another acronym for wasting time!

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What are the big motivators?

…..and fees

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Money.

  • Unresolved defects waste energy.
  • Poorly commissioned buildings waste energy.
  • Both the above waste peoples time/fee.
  • Sorting things out later always costs a lot more.
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Recent extreme event: the heat wave of 2003

Hadley Centre

Europe: 30,000 deaths attributed to the heat wave Forest fires and crop damage seriously impacted economy Economic losses in excess

  • f £7.5bn

England (3-14/8/03): Excess mortality All ages: 2091(17%) >75: 1781(23%) Emergency hospital admissions (>75) 1490 (6%)

Climate Change

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The New Professionalism

  • Marketable - selling point for tenders / fee bids
  • Aspirational
  • Lessons Learned – continued improvement.
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Activity 1.

  • Who to engage and understanding their motivations.
  • Groupings according to method of procurement.
  • Strengths and weaknesses

Standard JCT Design and Build NEC with Management Public Sector Private Sector PFI / ongoing management responsibility

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Activity 2. When and How?

  • Suggested interventions
  • Identify who is involved
  • Identify who leads
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Stakeholder Engagement

The Enterprise Centre University of East Anglia Norwich Soft Landings Stage 1, 2, 3

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2012 2015 2014 2013

Submit tender Jan Tender award Feb Stage B Stage C Stage D RIBA Stage E&F Period of reflection Start on site Jan Construction 18-months Stage 1 Stage 2 Stage 3 SL launch April 2012 Planning approval July Contract agreed Dec Initial Cost planning Handover June a journey of almost 4years…

Stakeholder Engagement

2016

Aftercare Stage 4 Stage 5

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  • Total understanding of the project values and Clients goals
  • Regular contact with wide spectrum of stakeholders, opportunity to get

involved

  • Client understanding (and a part of) the design & build process
  • Organised and planned approach, which included our supply chain
  • Met the Client teams expectations

Stakeholder Engagement

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Stakeholder Engagement

  • Cost: time and effort has been significant, but due to SL..?
  • Lost our way during Stage 2, period was too long & difficult to track
  • Too many desires, needed a stronger focus on controlling the design &

‘change’

  • The formal Commercial and Contractual process was not joined up with

SL

  • Needs to be tailored to meet a customers needs. This is not understood
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Stakeholder Engagement

  • Who should we engage with..?
  • Where should we do it..?
  • How should we engage..?
  • How do we get to conclusions..?
  • Can we keep everyone engaged..?