Click to edit Master title style • Click to edit Master text styles On Demand Services: An Enabler of Supply Chain Strategy • Second level • Third level Scott Needham Managing Director, Leadtec • Fourth level • Fifth level 2
What will be Covered? • What is an On Demand Service? • On Demand as an Enabler of Supply Chain Strategy
What is an On Demand Service? • An On Demand Service is Software as a Service (SaaS) • “Software Deployed as a Hosted Service and Accessed Over the Internet” • Key Innovations Beyond Hosted Service: – Multi-tenant Architecture – Scalability – Customisable • Reduces Risk, Brings IT Spending in Line with Business Returns
On Demand Services – Main Stream • Search: The Original On Demand Service • Google and Yahoo Enter the Business World: – Gmail for Domains, Yahoo Business Mail – Writely, Google’s On Demand Word Processor – Google Spreadsheets • “Services Disruption” – Ray Ozzie takes over from Bill Gates • Microsoft Responds with Office Live… • Enablers for SME Businesses
On Demand Services – Business • Leadtec’s CRM Story - On Demand as an Enabler • “The Business Web” – Marc Benioff Berates, Mocks the Big Software Providers… • Over 22,000 Clients, 400,000 Users • The AppExchange, 200 On Demand Application Vendors • Creation of New Markets
On Demand Services - Supply Chain • The Supply Chain is Inherently Distributed – On Demand Services are Well Suited • Example – On Demand Communications and Translation Services
Traditional Software Solution… Trading Trading Trading Trading Partner B Partner C Partner D Partner A W eb HTTP AS2 FTP Services “EDI over the internet is free…” Com m unication … Supplier 2 Supplier N ERP-Accounting Supplier 1
Traditional Software Solution… Trading Trading Trading Trading Partner B Partner C Partner D Partner A EDI X1 2 Flat File XML EDI EDI FACT “We’ll all use an industry standard…” Com m unication •$10Ks of Software, Consulting & Maintenance … Supplier 2 Supplier N •$10Ks of Infrastructure, Data Center , DR sites Translation Support: 24-7 or just Business Hours ? ERP-Accounting •1-3 Full-time Equivalent Support Staff… Supplier 1
On Demand Service… Trading Trading Trading Trading Partner B Partner C Partner D Partner A W eb HTTP AS2 FTP Services Com m uni -cations Protocol of Choice ERP-Accounting … Supplier 2 Supplier 3 Supplier 1
On Demand Service… Trading Trading Trading Trading Partner B Partner C Partner D Partner A EDI XML Flat File EDI EFI FACT X1 2 •Typically Less than $10K Up-Front •Often Less than $500 per Month Com m uni Trans- •Includes 24-7 Support, Disaster -cations lation Recovery, Specialist Expertise Form at of Choice ERP-Accounting … Supplier 2 Supplier 3 Supplier 1
On Demand Services - Supply Chain • Powerful and Cost Effective Solution for Large Enterprises • An Enabler for the Medium and Small Enterprise
Challenges to On Demand • Reliability: What if the service goes down? – On Demand Service Providers Invest More in Availability and Reliability • Security: Is my data safe? – On Demand Service Provider Invest More in Security • Useability: Do I have to wait for web browser refreshes? – Smart Clients and move to the “Business Web”
Other On Demand Services… Com m unity Managem ent EANnet GS1 CMT ERP-Accounting Head Office
The Future… Com m uni Trans Product Scan -cations -action Data Packing/ Server Server Synch Logistics Business Intelligence ERP-Accounting Head Office … W arehouse 1 W arehouse n
Overview • On Demand Services are Here and the Way of the Future • On Demand Services are Enabling Supply Chain Strategies Today • Exciting On Demand Services are in the Pipeline.
Click to edit Master title style • Click to edit Master text styles Thank You • Second level • Third level Scott Needham Managing Director • Fourth level Leadtec • Fifth level 17
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