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CLARITY , COMPASSION & CARE
Re-engaging during COVID-19
Hello.
I’m Peter Stern
Peter Stern, Digital Communications Manager, Ferguson
CLARITY , COMPASSION & CARE Re-engaging during COVID-19 Hello. - - PowerPoint PPT Presentation
CLARITY , COMPASSION & CARE Re-engaging during COVID-19 Hello. - - PowerPoint PPT Presentation
CLARITY , COMPASSION & CARE Re-engaging during COVID-19 Hello. Im Peter Stern Peter Stern, Digital Communications Manager, Ferguson Clarity, Compassion and Care March May 2020 The Ferguson family Clarity in communication
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Clarity, Compassion and Care
March – May 2020
- The Ferguson family
- Clarity in communication
- Compassion through leadership
- Care through connection
- Remote work spike
- Reaching the front line
- Feedback from associates
Peter Stern, Digital Communications Manager, Ferguson
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Who is Ferguson?
- Founded in 1953
- Largest distributor of residential and
commercial plumbing supplies and pipe, valves and fittings (PVF)
- Growth into industrial, HVAC, waterworks
and facilities supply markets
- 1 million customers worldwide
- 1,400 locations in the U.S.
Peter Stern, Digital Communications Manager, Ferguson
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Creating Clarity
March 2020
- Supply chain impacts from China
- Feb. 26: Launched internal resource center
- March 10: 1,000 confirmed cases in U.S.
- March 11: Questions flow to Teams
- March 12: Travel banned from Europe
- March 13: CEO live broadcast
Peter Stern, Digital Communications Manager, Ferguson
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Going remote
March-April 2020
- Before March 13, a few hundred max.
- By April, over half of associates (~18k)
- Remote work support
- Intranet resources centralized
- Microsoft Teams
- Virtual customer consultations
- Team engagement
Peter Stern, Digital Communications Manager, Ferguson
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Front-line challenges
April-May 2020
- Front-line associates most impacted
- Changing guidelines by state
- In some states, temporary closures
- Schools closings
- Many questions
- Serving hospitals and essential
businesses in hot spots
Peter Stern, Digital Communications Manager, Ferguson
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Reaching front-line associates
April-May 2020
- “First in Safety”
- Printable one-page digests
- Daily huddles
- Grassroots “Thank you”
Peter Stern, Digital Communications Manager, Ferguson
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Associate feedback
May-June 2020
“The response to this virus and all the changes has been amazing.” “Proud to serve … under a leadership team that has been a calm, steady force in a time
- f so many unknowns.”
“Proud to be part of a company that puts people first.” “Everyone stay safe and we will get through this together.”
“I am proud to be part of the Ferguson Family.”
Peter Stern, Digital Communications Manager, Ferguson
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Thank you.
Any questions?