CITY OF EL PASO, TEXAS AGENDA ITEM DEPARTMENT HEADS SU MMARY FORM - - PDF document

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CITY OF EL PASO, TEXAS AGENDA ITEM DEPARTMENT HEADS SU MMARY FORM - - PDF document

Feb 14, 2024 46 likes •428 views

CITY OF EL PASO, TEXAS AGENDA ITEM DEPARTMENT HEADS SU MMARY FORM DEPARTMENT: Sun Metro AGENDA DATE: August 6, 2018 CONTACT PERSON/PHONE: Ted Marquez, Deputy City Manager for Public Works DISTRICT(S) AFFECTED: ALL STRATEGIC GOAL: No. 7:

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PPS FORM 001, Rev. 3, 8/9/2016 (Discard Previous Versions)

CITY OF EL PASO, TEXAS AGENDA ITEM DEPARTMENT HEAD’S SUMMARY FORM DEPARTMENT: Sun Metro AGENDA DATE: August 6, 2018 CONTACT PERSON/PHONE: Ted Marquez, Deputy City Manager for Public Works DISTRICT(S) AFFECTED: ALL STRATEGIC GOAL: No. 7: Enhance and Sustain El Paso’s Infrastructure Network SUBJECT: Presentation by Linda Cherrington, Research Scientist and Program Manager, Texas A&M Transportation Institute. BACKGROUND / DISCUSSION: This agenda item will be a presentation on mass transit procurement for transit management and

  • perations.

COUNCIL REPRESENTATIVE BRIEFING: Was a briefing provided? Yes or Not Applicable (Routine) If yes, select the applicable districts. District 1 District 2 District 3 District 4 District 5 District 6 District 7 District 8 All Districts PRIOR COUNCIL ACTION: N/A AMOUNT AND SOURCE OF FUNDING: NA

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PPS FORM 001, Rev. 3, 8/9/2016 (Discard Previous Versions)

BOARD / COMMISSION ACTION: N/A *******************REQUIRED AUTHORIZATION******************** DEPARTMENT HEAD: __________________________________________________________________

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August 6, 2018

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Agenda

  • Review the different approaches for managing

and operating transit services

  • Review history of Sun Metro management and
  • perations from 2006
  • Assess current approaches for Sun Metro
  • Confirm direction for Sun Metro procurement

– Transit management for fixed route – Transit service contract for LIFT paratransit

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Background

  • The City of El Paso (the City) contracts with

First Transit to manage Sun Metro fixed-routes.

  • The City contracts with MV Transportation to operate

Sun Metro LIFT paratransit services according to the Americans with Disabilities Act (ADA).

  • Initial term of each contract was 2012 through 2017.
  • Each contract extended for one 2-year period ending

November 2019.

  • New procurement(s) should be awarded April 2019;

RFP should be issued in November 2018.

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APPROACHES FOR MANAGING AND OPERATING TRANSIT SERVICES

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Transit Service Delivery Models

1. Directly Operated and Publicly Owned – public employees 2. Transit Management – Public Employees – professional management; non-management employees remain public employees [Current Sun Metro fixed route] 3. Transit Management – Subsidiary Corporation Employee – professional management; non-management employees are employed by a subsidiary corporation managed by the private company on behalf of the public agency 4. Transit Service Contract – private contractor employs all personnel required to deliver transit services [Current LIFT] 5. Turnkey Contract – same as Transit Service Contract except the contractor also provides capital for vehicles (and may provide facilities)

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Texas Transit Authority Service Delivery

Transit Authority Directly Operated and Publicly Owned Transit Management – Public Employees Transit Management – Subsidiary Corporation Transit Service Contract Turnkey Contract Austin Capital Metro

Fixed Route Bus Commuter Rail Paratransit

Corpus Christi RTA

Fixed Route Bus Paratransit Express Bus

Dallas DART

Fixed Route Bus Light Rail Commuter Rail Paratransit

Denton County DCTA

Fixed Route Bus Paratransit Commuter Rail

El Paso Sun Metro

Fixed Route Bus Streetcar LIFT Paratransit

Ft Worth Trinity Metro

Fixed Route Bus Commuter Rail Paratransit Paratransit

Houston METRO

Fixed Route Bus Light Rail Paratransit Paratransit

Laredo El Metro

Fixed Route Bus Paratransit

San Antonio VIA

Fixed Route Bus Paratransit Paratransit

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HISTORY OF SUN METRO MANAGEMENT AND OPERATIONS FROM 2006

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Management Review of Sun Metro 2006

  • Review conducted by third party, June – August 2006
  • Example Findings in 2006:

– Sun Metro could not ensure that enough buses were available to meet daily bus requirements. – Service levels were reduced 17% during peak periods. – Sun Metro buses in service were often not air-conditioned. – LIFT service did not operate on time. – A number of budgeted employee positions were vacant. – Sun Metro did not have a comprehensive process for analyzing service performance for fixed route or LIFT. – Customer complaints were many and reflected the poor quality of service.

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Change in Approach, November 2006

  • Change from directly operated fixed route and LIFT

to professional transit management with public employees (i.e., City employees).

  • The City issued a request for proposals (RFP).
  • The City awarded a contract to First Transit, Inc. to

provide a professional transit management team for Sun Metro fixed route and LIFT.

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Historical Timeline for Sun Metro Contracts

2006

  • City issued RFP #1 for Sun Metro professional management
  • Contract for fixed route and LIFT awarded to First Transit

2008

  • City revised scope and budget; issued RFP #2
  • Contract for fixed route and LIFT awarded to First Transit

2011

  • Performance assessment for transit management
  • City issued RFP #3 with options for transit service delivery

2012

  • Contract for fixed route management awarded to First Transit
  • Transit service contract for LIFT awarded to MV Transportation

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ASSESS CURRENT APPROACHES FOR SUN METRO

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Purpose

Use data analysis to assess efficiency and effectiveness of selected service delivery approaches for Sun Metro:

  • Professional management for fixed route.
  • Transit service contract for LIFT.

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Fixed Route Methodology

  • Achievements and awards
  • Peer agency comparisons 2016
  • Trend analysis 2009 – 2017

Performance Metrics

  • Cost efficiency: Operating cost/revenue hour
  • Service effectiveness: Passenger trips/revenue hour
  • Cost effectiveness: Operating cost/passenger trip

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Current Contract Professional Management for Fixed Route

  • Contractor: First Transit, Inc.
  • Positions:
  • Director
  • Assistant Director for Fixed Route
  • Assistant Director for Safety/Planning/Ridership
  • Staff responsible for Safety, Security and Training (6 staff)
  • (Added) Assistant Director for Streetcar
  • Term: Contract began December 2012, ends

November 2019

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Achievements: Fixed Route

  • Improvement in performance metrics since 2006
  • New operating and maintenance facility
  • New transfer centers with enhanced passenger

amenities

– Downtown Santa Fe, Mission Valley, Westside, Glory Road, Northeast – (Planned) Far Eastside

  • BRIO

– Alameda Avenue, Mesa Street, Dyer, Montana

  • Streetcar

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Awards

  • 2014 Outstanding Metropolitan Transit System Award

presented by the Texas Transit Association

  • 2011 Outstanding Public Transportation System presented by

the American Public Transportation Association

  • 2009 South West Transit Association Spotlight Award (Third

Place) presented by the South West Transit Association

  • 2009 Gold Award for the Lowest Collision Rate per 100,000

Miles presented by First Transit for systems in the “Over 50 Peak Buses” category

  • 2008 Outstanding Metropolitan Transit System Award

presented by the Texas Transit Association

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Peer Transit Systems – Fixed Route

Peer Selection Criteria

  • Service area population
  • Service area square miles
  • Geographic location

Fixed route local bus

  • Transit vehicles in peak
  • Level of service (revenue

hours) Peer Transit Systems

  • Albuquerque RIDE
  • El Paso Sun Metro
  • Ft Worth Trinity Metro
  • Kansas City RideKC
  • Tucson Sun Tran

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Fixed Route Peer Comparisons Operating Cost per Revenue Hour

Data Source: NTD 2016 $88.42 $93.81 $104.30 $106.69 $132.83 $0 $50 $100 $150 El Paso Sun Metro Tucson Sun Tran Ft Worth Trinity Metro Albuquerque RIDE Kansas City RideKC Better Worse

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Fixed Route Peer Comparisons Passenger Trips per Revenue Hour

28.28 26.10 22.71 20.71 19.90 10 20 30 Albuquerque RIDE Tucson Sun Tran Kansas City RideKC El Paso Sun Metro Ft Worth Trinity Metro Data Source: National Transit Database (NTD) 2016, most recent national data Better Worse

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Fixed Route Peer Comparisons Operating Cost per Passenger Trip

Data Source: NTD 2016 $3.59 $3.77 $4.27 $5.24 $5.85 $0 $2 $4 $6 Tucson Sun Tran Albuquerque RIDE El Paso Sun Metro Ft Worth Trinity Metro Kansas City RideKC Better Worse

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Sun Metro Fixed Route Trend Analysis Annual Passenger Trips (in Millions)

Data Sources: NTD 2009-2016, Sun Metro NTD Report 2017

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12.2 14.7 16.0 16.4 12.5 12.2 13.1 12.3 13.0

2 4 6 8 10 12 14 16 18

2009 2010 2011 2012 2013 2014 2015 2016 2017 Annual Passenger Trips (Millions)

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Sun Metro Fixed Route Total Passengers Compared to Gas Price Trend

2 4 6 8 10 12 14 16 18

$0.00 $0.50 $1.00 $1.50 $2.00 $2.50 $3.00 $3.50 $4.00 2009 2010 2011 2012 2013 2014 2015 2016 2017

Annual Passengers (in Millions) Regular Gas Price (USD per Gallon) Gas price Total annual passengers Data Sources: NTD 2009-2017, U.S. Energy Information Administration

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Fixed Route Peer Trend Comparisons for Passenger Trips per Revenue Hour

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10 15 20 25 30 35 40 2009 2010 2011 2012 2013 2014 2015 2016 Passenger Trips per Revenue Hour El Paso Sun Metro Ft Worth Trinity Metro Albuquerque RIDE Kansas City RideKC Tucson Sun Tran Data Source: NTD 2009-2016

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Findings for Sun Metro Fixed Route

  • Sun Metro is the lowest operating cost per revenue

hour among peer transit agencies in 2016.

  • Sun Metro falls within the peer range for passenger

per revenue hour and operating cost per passenger trip in 2016.

  • Sun Metro total passengers for fixed route from 2009

to 2017 tracks cost of gasoline.

  • Sun Metro trends in performance metrics from 2009

to 2016 are comparable to similar trends for peer transit agencies.

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LIFT Paratransit Methodology

  • Contract goals and current performance
  • Achievements
  • Peer trend comparisons 2016
  • On-time performance

Performance Metrics

  • Cost efficiency: Operating cost/revenue hour
  • Service effectiveness: Passenger trips/revenue hour
  • Cost effectiveness: Operating cost/passenger trip

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Current Contract Transit Service Contract for LIFT

  • Contractor: MV Transportation
  • Scope:
  • ADA eligibility
  • Call center
  • Scheduling and dispatch
  • Operations
  • Vehicle maintenance
  • Term: Contract began December 2012, ends

November 2019

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Current Contract Goals for Performance Transit Service Contract for LIFT

Performance Category Acceptable Goal March 2018 On-time performance 93% 95% 92.4% Productivity (ADA trips per revenue hour) 1.8 2.0 1.68 Revenue miles between road calls 30,000 35,000 59,518 Incidents per 100,000 miles 2.0 1.6 Collisions per 100,000 miles 0.0

The contract goal for productivity is measured as ADA-eligible passenger trips per revenue hour. This measure does not include personal care attendants (PCA) and companions traveling with the ADA-eligible passenger.

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Achievements: LIFT

  • Improvement in performance metrics since

2011/2014

  • Improvement in service quality
  • Focus on customer service
  • Reduction in customer complaints

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Peer Transit Systems – Paratransit

Peer Selection Criteria

  • Service area population
  • Demographics

Paratransit

  • Level of service (revenue

hours) 2009-2011

  • Approach to service delivery

Peer Transit Systems

  • Austin Capital Metro

MetroAccess

  • Corpus Christi RTA
  • El Paso Sun Metro LIFT
  • Ft Worth Trinity Metro MITS
  • Louisville TARC3
  • Tucson Sun Van

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Paratransit Peer Comparisons Operating Cost per Revenue Hour

Data Source: NTD 2016 Better Worse $49.48 $53.85 $61.88 $65.30 $71.11 $104.46 $0 $40 $80 $120 Louisville TARC3 Tucson Sun Tran Sun Metro LIFT Corpus Christi RTA Trinity Metro MITS Capital Metro MetroAccess

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Paratransit Peer Comparisons Passenger Trips per Revenue Hour

Data Source: NTD 2016; Passenger Trips include ADA-eligible, PCA, companions Better Worse 2.55 2.14 2.06 1.99 1.72 1.71 0.0 1.0 2.0 3.0 Corpus Christi RTA Sun Metro LIFT Tucson Sun Van Trinity Metro MITS Capital Metro MetroAccess Louisville TARC3

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Paratransit Peer Comparisons Operating Cost per Passenger Trip

Data Source: NTD 2016 Better Worse $25.62 $26.13 $28.88 $28.92 $35.70 $60.80 $0 $20 $40 $60 $80 Corpus Christi RTA Tucson Sun Tran Sun Metro LIFT Louisville TARC3 Trinity Metro MITS Capital Metro MetroAccess

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Paratransit Peer On-Time Performance

Data Sources: From transit agencies that provided data

Actual March 2018 Goal Actual 2nd Quarter 2018 Goal Actual May 2018 Goal 92.4% 95% 92.2% 92% 95.1% 95.4% Tucson Sun Van Sun Metro LIFT Capital Metro MetroAccess

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Findings for Sun Metro LIFT

  • LIFT falls within the peer range for performance

metrics in 2016.

  • LIFT trends are comparable to similar trends for peer

transit agencies.

  • LIFT on time performance is above 90%.
  • Customer service and service quality have improved

under the transit service contractor, resulting in a reduction in customer complaints.

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DIRECTION FOR SUN METRO PROCUREMENT

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Sun Metro RFP Approach and Scope

  • Transit management for fixed route

– Include management of fixed route bus and streetcar – Expand scope to include financial management and accountability – Reassess staff responsibility for safety/security/training – Include performance metrics for efficiency and effectiveness

  • Transit service contract for LIFT

– Expand scope to ensure contractor responsibility for ADA compliance and facility maintenance for LIFT – Increase minimum performance metrics

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