CHSP Multicultural Access Program Tamworth Sector Support Network Thursday 1 st September 2016 Mrs Terrie Leoleos NSW Multicultural Ageing and Disability Access Officer Ethnic Communities’ Council of NSW Telephone: 02) 9319 0288 Email: terrie.Leoleos@eccnsw.org.au Mobile: 0417 223270
MAP Programs
Ethnic Communities’ Council of NSW Peak body for all culturally and linguistically diverse communities in NSW since 1975 The ECCNSW undertakes a range of activities, including government funded projects that focus on; Community Advocacy Education
WHAT DOES THE ECCNSW DO; Advocates for the Government to consult with all ethnic communities and to respect and protect their rights. Enters into formal consultation regularly with both the NSW Government and the Opposition to discuss and advise on a broad range of policies affecting ethnic communities. Has special focus on new and emerging communities, particularly in identifying access opportunities fill their unmet needs. Ensures ongoing areas pertaining to children, young people, families, ageing, disability and refugee issues remain on government agendas
ECCNSW ORGANISATIONAL STRUCTURE MEMBERS BOARD OF MANAGEMENT CHIEF EXECUTIVE OFFICER NSW ENERGY MULTICULTURAL MEDIA AND MENTORSHIP SUSTAINABILITY ADVOCACY ADVOCACY AGEING AND COMMUNICATIONS DISABILITY ACCESS BILINGUAL EDUCATORS
ECCNSW Programs include: Energy Advocacy Media Communications Business Energy Smart Tips (BEST) Bin Trim, waste solutions for sustainable business Cooks River Water Wise & Seeding Cultural Connections I Speak Your Language
Now back to the MAPS…..
History of the Multicultural Access Program 2015-2018 – Community Care Support Program funded by Ageing Disability and Home Care (ADHC) Family and Community Services (FACS) for young people with a disability and their families 1980 2000 2005 2011 2015 2016 2017 2018 2015 2015-2017 – Funding under MAP MAP MAP (November) the Commonwealth Home Established Review Funded by HACC transition Support Program under the conducted Department to Home and of Ageing, Commonwealths Community Disability Commonwealth Care and Home Home Support Program Care until Program (CHSP) (HACC) 2011 for +65 programs and activities Resource developed by the NSW MAP Network – building the capacity of our CALD communities
PURPOSE OF THE MAP PROGRAMME…. IMPROVE ACCESS & EQUITY for CALD older people, younger people with a disability and their carers STRENGTHEN THE CAPACITY OF THE CHSP & CCSP services system to respond to the needs of the CALD target group STRENTHEN THE CAPACITY OF COMMUNITIES to engage, participate, and navigate the changing community care system RESPOND TO & INFORM POLICY & PROGRAM DIRECTION that affects delivery to CALD communities PROVIDE ADVICE & INFORMATION to CHSP and CCSP services and related programs on CALD communities access and equity Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Objectives under the Commonwealth 2 Main Objectives Sector Support & Development (Standard 1 – Expected Outcome 1:4 – Community understanding & engagement) Enhance capacity and competence of service providers to be more responsive to CALD communities Undertake activities which identified gaps & needs contribute to policy Develop good practice in a changing environment Community Support & Development (Standard 3 – Expected Outcome 3.4, Advocacy) Build the capacity of CALD communities to access commonwealth support services Undertake activities which identified gaps & needs Contribute to policy Develop good practice in a changing environment Resource developed by the NSW MAP Network – building the capacity of our CALD communities
National CALD Ageing & Aged Care Strategy Principle of Inclusion, Empowerment, Access & Equity, Quality, Capacity Building Strategic Goals and Actions Goal 1 - CALD input positively affects the development of ageing and aged care policies and programs that are appropriate and responsive Goal 2 - Achieve a level of knowledge, systems capacity and confidence for older people from CALD backgrounds, their families and carers to exercise informed choice in aged care . Goal 3 - Older people from CALD backgrounds are able and have the confidence to access and use the full range of ageing and aged care services. Goal 4 - Monitor and evaluate the delivery of ageing and aged care services to ensure that they meet the care needs of older people from CALD backgrounds, their families and carers Goal 5 - Enhance the CALD sector’s capacity to provide ageing and aged care services. Goal 6 - Achieve better practice through improving research and data collection mechanisms that are inclusive of cultural and linguistic diversity in the ageing population. Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Service Outcomes …. The service system is better equipped to respond to the specific needs of CALD population. System planning processes are responsive to the specific needs of the CALD population. CALD communities are better informed about the aged, disability and other related programs and the services they offer. Access & use of services by CALD clients is reflective of local/regional demographics. Productive cohesion & network between the funded project and other relevant community care services. Resource developed by the NSW MAP Network – building the capacity of our CALD communities
12 MAP Programs Across NSW Terrie Leoleos NSW John Biswas Northern Region / Hunter Jordan Valageorgiou Nepean Renika Renadam Macarthur-Wollondilly - Wingercarribbee Sue Ellen Evans Central Coast Jorge Ferrerosa-Rojas Northern Sydney Joyce Van Akkeren Bankstown - Fairfield - Liverpool Ashley Hill Eastern Sydney Tom Hinton Inner West Thushara Halnethilage St George / Sutherland Desiree Leone Cumberland Prospect Dave Robinson Illawarra / Shoalhaven Resource developed by the NSW MAP Network – building the capacity of our CALD communities
2. Above: NSW including Regional and Country 1. Above Sydney Metro Regions 3. Above: Sydney Metro and regional areas Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Activities Delivered Across Sydney / NSW ILLAWARRA / EASTERN SYDNEY/ ST GEORGE/ SHOALHAVEN INNER WEST SUTHERLAND MAC Forum - Consultation with RAS Regional Forum Scheduled Information Sessions to and CHSP on MAC issues for CALD-April 2016 Thursday 12 May 2016, 10am – 3pm, the Community (in Collaboration with St George SSDO) Gerroa. Strengthening Capacity of CHSP - My Aged Care info session – Interface between My Aged Care (MAC), Practical interactive workshops -Build Arabic, Vietnamese, Greek, Regional Assessment Services (RAS), Aged knowledge of CALD issues pertaining to Care Assessment Team (ACAT) and wellness and re-enablement approaches and Service Providers across the region. consumer directed care Cultural Briefings Attendance by Department of Health and Capacity Building Program - Cultural briefings for service providers facilitated discussion by Glen Sorenson. in Chinese, Arabic, Greek Developing future CALD Community Leaders and Aged Care Ambassadors (Pilot program Platform for direct feedback to the to include Macedonian and Arabic speaking department Making the Connection community members) Tour of local Mosque MAC, CHSP and CDC Information Directory and links to local CALD - Meet and greet with the Imam Session (with COTA peer educators) for services for the Inner West CALD - Taste Halal food communities speaking Arabic, Greek, Italian, communities - Discussion about religion, beliefs and Macedonian, Cantonese and Mandarin local challenges
Activities Delivered Across Sydney / NSW BANKSTOWN/ FAIRFIELD/ LIVERPOOL NEPEAN IPAD training (digital literacy ) MAC FACTS sheets (train the facilitators) 5 week training x 2 hr sessions Local libraries and associations Languages working with CALD communities to teach them (Chinese, Arabic, Assyrian, Khmer, Serbian, how to use My Gov, Centrelink and other Turkish, Portuguese, Croatian, Macedonian, government online services Translators used Spanish, Vietnamese) Development of conversational DVD Training bilingual educators My Aged Care Getting the Right Help Conduit between communities and government services The right to ask questions and get help. Available in 6 languages Feedback on digital response of CALD consumers “Enhancing the lives of older Know your local CALD community refugees" The unique Nepean community population Self Improvement resource and diversity Resource developed by the NSW MAP Network – building the capacity of our CALD communities
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