CHSP Multicultural Access Program Tamworth Sector Support Network - - PowerPoint PPT Presentation
CHSP Multicultural Access Program Tamworth Sector Support Network Thursday 1 st September 2016 Mrs Terrie Leoleos NSW Multicultural Ageing and Disability Access Officer Ethnic Communities Council of NSW Telephone: 02) 9319 0288 Email:
Mrs Terrie Leoleos NSW Multicultural Ageing and Disability Access Officer Ethnic Communities’ Council of NSW Telephone: 02) 9319 0288 Email: terrie.Leoleos@eccnsw.org.au Mobile: 0417 223270
MAP Programs
Peak body for all culturally and linguistically diverse communities
in NSW since 1975
The ECCNSW undertakes a range of activities, including government funded
projects that focus on;
Community Advocacy Education
protect their rights.
discuss and advise on a broad range of policies affecting ethnic communities.
refugee issues remain on government agendas
BOARD OF MANAGEMENT CHIEF EXECUTIVE OFFICER
BILINGUAL EDUCATORS ENERGY ADVOCACY SUSTAINABILITY NSW MULTICULTURAL AGEING AND DISABILITY ACCESS MEDIA AND COMMUNICATIONS ADVOCACY MENTORSHIP
MEMBERS
I Speak Your Language Business Energy Smart Tips (BEST) Cooks River Water Wise & Seeding Cultural Connections Bin Trim, waste solutions for sustainable business Energy Advocacy
Media Communications
1980 2000 2005 2011 2015 2016 2017 2018
MAP Established under the Home and Community Care Program (HACC) MAP Funded by Department
Disability and Home Care until 2011 2015-2018 – Community Care Support Program funded by Ageing Disability and Home Care (ADHC) Family and Community Services (FACS) for young people with a disability and their families 2015-2017 – Funding under the Commonwealth Home Support Program 2015 (November) HACC transition to Commonwealths Commonwealth Home Support Program (CHSP) for +65 programs and activities MAP Review conducted
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
for CALD older people, younger people with a disability and their carers
services system to respond to the needs of the CALD target group
to engage, participate, and navigate the changing community care system
that affects delivery to CALD communities
to CHSP and CCSP services and related programs on CALD communities access and equity
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Sector Support & Development
(Standard 1 – Expected Outcome 1:4 – Community understanding & engagement)
Enhance capacity and competence of service providers to be more responsive to CALD communities Undertake activities which identified gaps & needs contribute to policy Develop good practice in a changing environment
Community Support & Development
(Standard 3 – Expected Outcome 3.4, Advocacy)
Build the capacity of CALD communities to access commonwealth support services Undertake activities which identified gaps & needs Contribute to policy
Develop good practice in a changing environment
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Principle of Inclusion, Empowerment, Access & Equity, Quality, Capacity Building
Strategic Goals and Actions
Goal 1 - CALD input positively affects the development of ageing and aged care policies and programs that are appropriate and responsive Goal 2 - Achieve a level of knowledge, systems capacity and confidence for older people from CALD backgrounds, their families and carers to exercise informed choice in aged care. Goal 3 - Older people from CALD backgrounds are able and have the confidence to access and use the full range of ageing and aged care services. Goal 4 - Monitor and evaluate the delivery of ageing and aged care services to ensure that they meet the care needs of older people from CALD backgrounds, their families and carers Goal 5 - Enhance the CALD sector’s capacity to provide ageing and aged care services. Goal 6 - Achieve better practice through improving research and data collection mechanisms that are inclusive of cultural and linguistic diversity in the ageing population.
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
The service system is better equipped to respond to the specific needs of
CALD population.
System planning processes are responsive to the specific needs of the CALD
population.
CALD communities are better informed about the aged, disability and other
related programs and the services they offer.
Access & use of services by CALD clients is reflective of local/regional
demographics.
Productive cohesion & network between the funded project and other relevant
community care services.
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Terrie Leoleos NSW John Biswas Northern Region / Hunter Jordan Valageorgiou Nepean Renika Renadam Macarthur-Wollondilly - Wingercarribbee Sue Ellen Evans Central Coast Jorge Ferrerosa-Rojas Northern Sydney Joyce Van Akkeren Bankstown - Fairfield - Liverpool Ashley Hill Eastern Sydney Tom Hinton Inner West Thushara Halnethilage St George / Sutherland Desiree Leone Cumberland Prospect Dave Robinson Illawarra / Shoalhaven
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
ILLAWARRA / SHOALHAVEN
Regional Forum Scheduled
Thursday 12 May 2016, 10am – 3pm, Gerroa. Interface between My Aged Care (MAC), Regional Assessment Services (RAS), Aged Care Assessment Team (ACAT) and Service Providers across the region. Attendance by Department of Health and facilitated discussion by Glen Sorenson. Platform for direct feedback to the department
EASTERN SYDNEY/ INNER WEST
Information Sessions to the Community
My Aged Care info session – Arabic, Vietnamese, Greek,
ST GEORGE/ SUTHERLAND
MAC Forum - Consultation with RAS
and CHSP on MAC issues for CALD-April 2016 (in Collaboration with St George SSDO)
Strengthening Capacity of CHSP -
Practical interactive workshops -Build knowledge of CALD issues pertaining to wellness and re-enablement approaches and consumer directed care
Capacity Building Program -
Developing future CALD Community Leaders and Aged Care Ambassadors (Pilot program to include Macedonian and Arabic speaking community members)
MAC, CHSP and CDC Information
Session (with COTA peer educators) for
communities speaking Arabic, Greek, Italian, Macedonian, Cantonese and Mandarin
Tour of local Mosque
local challenges
Cultural Briefings
Cultural briefings for service providers in Chinese, Arabic, Greek
Making the Connection
Directory and links to local CALD services for the Inner West CALD communities
NEPEAN
IPAD training (digital literacy )
5 week training x 2 hr sessions Local libraries and associations working with CALD communities to teach them how to use My Gov, Centrelink and other government online services Translators used
BANKSTOWN/ FAIRFIELD/ LIVERPOOL
MAC FACTS sheets
(train the facilitators)
Languages (Chinese, Arabic, Assyrian, Khmer, Serbian, Turkish, Portuguese, Croatian, Macedonian, Spanish, Vietnamese)
Development of conversational DVD Training bilingual educators
Getting the Right Help
The right to ask questions and get help. Available in 6 languages
“Enhancing the lives of older refugees"
Self Improvement resource
My Aged Care
Conduit between communities and government services Feedback on digital response of CALD consumers
Know your local CALD community
The unique Nepean community population and diversity
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
CENTRAL COAST
Workforce Planning
Resource developed to assist in the development of future Community Care Services Workforce
HUNTER
MAP role is establishment of the
Hunter CALD Disability Engagement Reference Group MACARTHUR/ WOLLONDILLY / WINGERCARRIBBEE
Coffee Room – open house community discussions IPad training – information session to 12 aged social support groups
NDIS Readiness - Joint with MAP and Campbelltown City Council local council People Live Enhanced Lives- Working in partnership with Frank Whiddon Nursing Home
CCSP and CHSP
Building the capacity of carers and their families
Carers Programs and Activities
Empowering families to understand changes
CALD Information sessions
CHSP system & aged care services
Use of TIS services
Collaboration with SSDO
Hunter CALD Dementia working party & Roadshow
Cultural expertise
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
CUMBERLAND PROSPECT
Making a Difference
Language and Culture in Home Care Standards NORTHERN SYDNEY
Making a Difference
Language and Culture in Home Care Standards
NSW
Road Show Across Regional & Country NSW
Identifying and responding to the regional needs
TAFE NSW & MAP Collaboration
CALD Workforce development & community engagement
Local Council Partnerships
Develop strong policies and multicultural action plans
Regional / State Representation
committees, networks
I Speak Your Language
Workforce Development
Creating a competent bilingual workforce Consumer and Carer Handbook in 21 languages,
including Arabic, Armenian, Assyrian, Chinese, Croatian, English, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Maltese, Persian/Farsi, Samoan, Serbian, Spanish, Tagalog, Tamil, Turkish and Vietnamese;
Consultations with CALD communities and cultural organisations
in regards to the home and community care needs in their communities.
Bilingual Radio Scripts
4 languages Chinese, Arabic, Turkish, Spanish Bilingual Radio Program
Providing CALD communities with information on healthy ageing
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
communities
facilities, councils, package services, CHSP service providers, high /medium / low need care providers etc)
strategies
Individual support / cultural guidance for service providers / staff / team leaders etc Training bilingual speakers/ members of the community to deliver My Aged Care information sessions to their own community in their own language Developing MY Aged Care Ambassadors from CALD Backgrounds/ Our CALD Champions Working with newly arrived refugees / migrants entering the community care sector & creating a competent and efficient future aged care workforce Regional Outreach Marketing Strategies – SBS/ Broadcast Community Radio to regional NSW Multicultural Dementia Memory Walk Participation in EXPO’s and Events Gathering real “My CALD Aged Care Stories” – Traveling Road Show Kiosk Sharing of resources / sharing of knowledge / across NSW Good Neighbour Program – refugee volunteer program NEW !! PICAC Conference 20th and 21st September 2016 – showcasing CALD aged care experiences NEW!! Inner West / NSW 1 Day Symposium 17th November 2016 – Workforce development, capacity building, marketing and promotion, consumers journey, 2017 and beyond
On behalf of the MAP network members
Resource developed by the NSW MAP Network – building the capacity of our CALD communities