CHSP Advisory Group 6 April 2016 Data Exchange 1 Principles of the - - PowerPoint PPT Presentation

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CHSP Advisory Group 6 April 2016 Data Exchange 1 Principles of the - - PowerPoint PPT Presentation

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Data Exchange CHSP Advisory Group 6 April 2016 Data Exchange 1 Principles of the Data Exchange Reduce red tape Shift focus of reporting to demonstrate outcomes as well as outputs Work collaboratively with organisations to support

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Data Exchange

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Data Exchange

CHSP Advisory Group

6 April 2016

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  • Reduce red tape
  • Shift focus of reporting to demonstrate outcomes as well as outputs
  • Work collaboratively with organisations to support innovation in

service delivery

  • Managing programme performance

Principles of the Data Exchange

Data Exchange

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Programmes in scope

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The Data Exchange Framework

  • SCORE goals
  • SCORE circumstances
  • SCORE satisfaction
  • SCORE community
  • Pre and Post Assessment
  • ABS
  • DHS
  • Census
  • Others
  • First name
  • Last name
  • DOB
  • Gender
  • Address
  • Indigenous status
  • CALD
  • Disability
  • Client survey

Client needs and circumstances

  • Reason for seeking assistance
  • Referral source
  • Referral made
  • Household composition
  • Household income
  • Service delivery

information (Activity,

  • utlet delivered from,

date of service)

  • Length of time in

Australia

  • Ethnicity/country of origin
  • Migration visa category

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Data Exchange

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Priority Requirements

CHSP Enhancements include

  • Accommodation setting
  • Living arrangement
  • DVA card status
  • Carer flag
  • CHSP specific service type(s)
  • Amount of Assistance provided

(time, quantity, cost, type)

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The Data Exchange Framework

  • SCORE goals
  • SCORE circumstances
  • SCORE satisfaction
  • SCORE community
  • Pre and Post Assessment
  • ABS
  • DHS
  • Census
  • Others
  • First name
  • Last name
  • DOB
  • Gender
  • Address
  • Indigenous status
  • CALD
  • Disability
  • Client survey

Client needs and circumstances

  • Reason for seeking assistance
  • Referral source
  • Referral made
  • Household composition
  • Household income
  • Service delivery

information (Activity,

  • utlet delivered from,

date of service)

  • Length of time in

Australia

  • Ethnicity/country of origin
  • Migration visa category

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Data Exchange

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Measuring Outcomes

Standard Client/Community Outcomes Reporting E

DSS Purpose: Improving the lifetime wellbeing of people and families in Australia

Data Exchange

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Client Goal SCORE

SCORE goal domain

1:

No progress in achieving goals

2: 3: 4: 5:

Goals fully achieved Changed knowledge and access to information

No progress in increasing awareness and knowledge in areas relevant to clients’ needs and circumstance Limited progress to date in achieving knowledge goals— but emerging engagement Limited progress to date in achieving knowledge goals— but strong engagement Moderate progress to date in achieving knowledge goals Full achievement of goals related to increasing awareness and knowledge in areas relevant to client’s needs and circumstance

Changed skills

No progress in increasing skills in areas relevant to clients’ needs and circumstance Limited progress to date in achieving skills goals—but emerging engagement Limited progress to date in achieving skills goals—but strong engagement Moderate progress to date in achieving skills goals Full achievement of goals related to increasing skills in areas relevant to client’s needs and circumstance

Changed behaviours

No progress in changing behaviours in areas relevant to client’s needs and circumstance Limited progress to date in achieving behaviour goals— but emerging engagement Limited progress to date in achieving behaviour goals— but strong engagement Moderate progress to date in achieving behaviour goals Full achievement of goals related to changing behaviours in areas relevant to client’s needs and circumstance

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Data Exchange

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The Data Exchange Framework

  • SCORE goals
  • SCORE circumstances
  • SCORE satisfaction
  • SCORE community
  • Pre and Post Assessment
  • ABS
  • DHS
  • Census
  • Others
  • First name
  • Last name
  • DOB
  • Gender
  • Address
  • Indigenous status
  • CALD
  • Disability
  • Client survey

Client needs and circumstances

  • Reason for seeking assistance
  • Referral source
  • Referral made
  • Household composition
  • Household income
  • Service delivery

information (Activity,

  • utlet delivered from,

date of service)

  • Length of time in

Australia

  • Ethnicity/country of origin
  • Migration visa category

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Data Exchange

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Data Exchange

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Data Exchange

Reports

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Data Exchange web-based portal

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Data Exchange

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Data Exchange

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Play Video

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Benchmark Report

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Benchmark Report

Data Exchange

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Benchmark Report

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Benchmark Report

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Client Pathways Report

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Client Pathways Report

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Community Profile Report

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SCORE Outcomes Report

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SCORE Outcomes Report

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Video Introduction

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Play video

Data Exchange

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For more information…

Data Exchange website: https://dex.dss.gov.au/

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Data Exchange

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Data Exchange

Benchmarking

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Partnership Approach Reports

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Benchmarking

Discussion Paper open for stakeholder feedback Five Discussion Questions Consultation period closed on Friday 1 April 2016 Comments still welcome to: dataexchange.helpdesk@dss.gov.au

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Benchmarking was developed in the late 1970s as a way of measuring and improving performance. Benchmarking is a process of comparing

  • ne’s organisation to

similar organisations to identify areas of success and

  • pportunities for

improvement.

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Data Exchange

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Data Exchange

KPIs within your Grant Agreements have been

  • updated. Performance

against some of these KPIs will be measured using benchmarking and comparative data rather than set targets, to:

  • Improve client
  • utcomes
  • Identify challenges
  • Recognise success
  • Provide insight
  • Replicate success

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Data Exchange

  • Benchmarking will

empower service providers

  • Benchmarking will

enable simple, relevant and transparent comparisons

  • Benchmarking will be a

starting point for ongoing discussions

  • Service provider privacy

is protected

  • Implementation of

benchmarking is being monitored and reviewed

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Data Exchange

  • ‘Like for like’

comparison groups

  • Groups based on

programme activities and geographic location

  • Benchmarking reports

available to all, whether priority or partnership

  • Accessible and easy

to understand

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Data Exchange

  • ‘How much is being

done?’

  • ‘How well is it being

done?’

  • ‘Did we achieve what

we expected?’

  • Guidance provided with

each release on how best to read and interpret your reports

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Changing how we do business

  • Targeting resources
  • Evidence-based policy advice
  • Compliance and accountability
  • Research and evaluation

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Value of Measuring Outcomes

  • Able to understand who is accessing services, and how often, if

they accessed a related service and the outcomes they achieved.

  • Identifies the combinations of services that lead to the best results

(across programmes).

  • Extends the view of client pathways within and across services and

into the welfare payment system.

  • Whole-of-government visibility of organisation funding profiles and

client pathways (including jurisdictions).

  • Introduced Benchmarking - how individual organisations are

performing over time, and in comparison to their peers.

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Standard Data Exchange KPI’s

  • 1. Number of participants, counted as the number of unique client

records

  • 2. Number of events / service instances delivered, counted as the

number of service instances

  • 3. Proportion of participants from priority target groups, measured as

the percentage of the total unique clients who identify as being from the revenant priority target group(s).

  • 4. Proportion of clients achieving improved independence, participation

and well-being immediately after assistance.

  • 5. Proportion of clients achieving individual goals related to

independence, participation and well-being.

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What does the Data Exchange mean for service providers?

  • Reporting fewer data items
  • Streamlining reporting arrangements
  • Access to rich data information to better inform service delivery
  • 3 options for uploading data
  • Ability to use existing software (if compatible with Data Exchange

specifications)

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