Challenges & Success Factors in Establishing a NPSBN Briefing - - PowerPoint PPT Presentation

Challenges & Success Factors in Establishing a NPSBN

Briefing for National Association of Telecommunications Officers and Administrators September 27, 2012

FirstNet-NC

A Component of the NPSBN

• Charlotte’s Support of FirstNet

– Early advocate for national governance – Network Design

• Mirrors FirstNet’s Basic Strategies

– Push for Open Standards

• Infrastructure interoperability
• Co-Chair of the PSST-OAC Infrastructure

Internetworking Group

• Leading procurement effort for IPX services
• Devices
• Leading procurement effort for Band 14 devices
• Focus on devices that support FirstNet strategy

» Supporting of multiple APNs » UICC standards

– Participating on FCC Interoperability Board

Where We Are

• CharMeck Connect $21.1 Million Program

– $16.7 M – Federal funds – $4.4 M - Recipient Match requirement (20% )

• $3.4 million provided by Vendor (Alcatel-Lucent)
• $1 million provide by City through In-Kind Match
• Considered Critical Component National PS Network

Where We Are

• Completed Vendor Contracting

– Alcatel-Lucent is LTE infrastructure and services provider – Crown-Castle USA is provider of commercial towers (28 to 30) – RCC Consultants is City’s Technical Consultant – Tech USA providing Program Management services (Steve Koman)

• Network Deployment

– Network design complete – Phase I fully staged & tested, ready to deploy – Local S&P Gateway and Hosted Core operational

• Device Procurement In Pre-Order, Pilot Stage

– Seven vendors participated; 4 RFPs received; likely 2 will enter Pilot – Device marketplace very slow to evolve

• UICC vendor identify and ready to produce cards
• NTIA Suspended funding May 11, 2012

Where We’re Going

Urban Coverage Vehicle Modem Urban Handheld Urban Dense

Where We’re Going

BTOP Performance Period Aug 2010 – July 2013 Mobile Coverage

CM CM-19 19

~97% Portable Coverage >90%

"Mobile Coverage" is defined as the minimum signal required to support the minimum specified throughput performance while using the Vehicular Modem (with external antenna) installed in a typical police vehicle. “Portable Coverage“ is defined as the minimum signal required to support the minimum specified throughput performance while using a PDA, worn on the hip with integral antenna.

Where We’re Going

BTOP Performance Period Aug 2010 – July 2013 RF

Int ernet eNB

City of Charlotte application

EMS

City Of Charlotte Backhaul Transport Network

Alcatel-Lucent Core

LMR P25 FortiGate 310B Security GW

City Of Charlotte Geographic Boundary

LTE Core

VitalQIP DNS

7705 SAR-8 eNB 7705 SAR-8

NTP IeCCF

SP IP Network

7750 S-PGWs FortiGate SEG

SMS IMS 5420ISC

LTE Hosted Network Architecture

National Public Safety Broadband Network Success begins with the answer to one question:

Who are we building the network to serve on a daily basis?

Local Public Safety and Emergency Responders

NPSBN Deployment

• Challenges

– Effectively managing procurement process

• Planning that incorporates national and local priorities
• Specifications with appropriate QoS (Public Safety Grade)
• Appropriate deployment priorities
• Development of effective/ efficient RFP processes

– Maximizing the use of existing local assets

• Local backhaul (fiber, microwave, etc)
• Structures (Buildings, towers, land, etc.)
• Local knowledge (serve demand, geography based capacity

demands, etc.) – Effective & Efficient project management/ controls

• Project scope is huge and complex
• Network design in response to RFP will change many times
• Many, many, many cooks in the kitchen

NPSBN Deployment

• Success Factors

– States do not “Opt Out”

• Demonstrates effective collaboration with States and localities
• Demonstrates procurement process buy in
• Eases deployment schedule
• Achieves economies of scale

– Cost containment

• Demonstrates effective & efficient project management/ controls
• Demonstrates effective use of existing assets
• Demonstrates effective collaboration with States and localities

– Services that deliver

• Achieves coverage & capacity needs of States and localities
• Achieves a public safety grade QOS
• Applications available when there need and where there needed

NPSBN Operations

• Challenges

– Developing a Shared Services Model

• Establishing a Governance and Operating Model
• Building the service infrastructure
• Leveraging Partnerships
• Building Customer Trust and Loyalty

– Developing a predictable, competitive cost model

• If not competitive, jurisdictions will opt for low cost option
• If not predictable, will create customer relationship issues
• Rate should include infrastructure refresh costs
• If possible, a lease rate for devices that includes device

refresh

– Priority and Device management processes responsive to local situations

• Situational prioritization must be immediately available to local

jurisdictions

NPSBN Operations

• Success Factors

– Delivery!!!!!

• 99.999s all the time
• Capacity and Coverage where and when promised
• Better than common carrier customer service
• Performance reporting that proves it

– Transparency

• Everyone knows why it costs what it costs
• Everyone knows what happened and why it happened
• Everyone knows who is accountable

– Public Safety moves critical voice to NPSBN

• Demonstrates trust in system to deliver
• Demonstrates confidence in the system operator
• Demonstrates acceptance of the technology
• Direct connect and talk around are essential for acceptance

Role of NATOA Members

• Leadership will vary from state to state
• Think about how infrastructure asset can be leveraged
• Look for ways to Facilitate, Coordinate and Collaborate
• My Advice

– Learn the Legislation (Title VI, Middle Class Tax Relief Act of 2012) – Develop strong relationships

• State CIOs
• Public safety organizations and their governance bodies
• Infrastructure partners (e.g. state DOT, utilities (public & private),

nonprofits, etc.)

• Federal partners (DHS-OEC, NTIA and DOJ)

– Study the planning guidelines – Learn the customer

Questions & Discussions