celebrating 10 YEARS A partnership between Durham City Licensees - - PDF document

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celebrating 10 YEARS A partnership between Durham City Licensees - - PDF document

Jun 11, 2023 233 likes •328 views

celebrating 10 YEARS A partnership between Durham City Licensees and Our Objectives To reduce the risk of alcohol related harm, disorder and crime. To establish a benchmark of good practice in on trade licensed premises. To identify and reward

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SLIDE 1 A partnership between Durham City Licensees and

celebrating 10 YEARS

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SLIDE 2 3 Working in partnership to raise standards throughout Durham City Centre This scheme has been very generously sponsored by: Prince Bishops Shopping Centre www.princebishops.co.uk Sponsorship generously provided every year since 2008 Diageo GB Sponsorship generously provided every year since 2010 www.diageo.com Ramside Hall Hotel, Golf Club & Spa www.ramsidehallhotel.co.uk Sponsorship generously provided every year since 2010 LWC (North East) Sponsorship generously provided every year since 2011 www.lwc-drinks.co.uk Durham City BID Ltd Sponsorship generously provided every year since 2013 www.durhambid.co.uk Start-up and early years sponsors: Durham Police Authority, Innerglass, Swallow Hotels, Durham Markets Company, Phoenix Security, Chester-le-Street & Durham City Enterprise Agency, NHS County Durham, Blachere Illumination

Our Objectives

To reduce the risk of alcohol related harm, disorder and crime. To establish a benchmark of good practice in on trade licensed premises. To identify and reward responsible operators and share their good practice with others. To create consistency of standards throughout the UK with which to underpin the national Alcohol Strategy and the 2003 Licensing Act. To improve the knowledge and skills of enforcement and regulation agencies, licensees and bar staff in order to deal effectively with issues relating to the management of licensed premises. To understand how this can reduce alcohol related crime and disorder, minimise the harmful effects of binge drinking, whilst improving the profjtability of individual businesses and the attractiveness of our City Centre. To create a positive vehicle for all sectors of the night time economy to work together in partnership for the common good. To raise public awareness of the benefjts of choosing to use a well run licensed premises, thereby increasing public reassurance and the promotion of social inclusion and diversity
  • f use.

Overall Best Scheme in the UK 2016

“Being crowned the Best Overall Scheme in the UK twice within the 10 year lifespan of this scheme is absolutely brilliant. To be held in such high regard nationally at the start of BBN (only 2 years in) and to discover we still are, 10 years down the line is so rewarding and an absolute testament to the licensees and our sponsors for sticking with us over the years. Managing BBN for the last 10 years with the support of Ben Simpson and now Julie Everett, alongside Insp Ian Proud at the inception and now PC Lee Jackson has made the job an absolute pleasure and long may it continue.” Carol Feenan Durham City Best Bar None Manager. Mark Baird (Diageo), PC Lee Jackson, Carol Feenan and Lord Rupert Redesdale at The House of Lords National BBN Awards Evening.
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Benefjts

Standards outlined by Best Bar None provide a common reference point for Durham County Council and Durham Constabulary offjcers to work with all of our bars, pubs, nightclubs, and University bars in tackling crime and disorder issues on an ongoing basis. Best Bar None Schemes also provide some key economic drivers for licensees who adopt the scheme, not
  • nly is there the opportunity to be formally and publicly recognised, there are also opportunities
for self-promotion, publicity and marketing: It’s a national award scheme, recognised as best practice by the Home Offjce and the industry. It provides your business with a Free ‘health check’ for your premises. Creates a safer environment for your customers and staff. It’s an opportunity for you to demonstrate how well you manage your business. Police/Fire Service and local authority partnership approach with participating licensees rather than enforcement. Free promotional and advertising opportunities. Reduced public liability insurance. Heavily discounted BII approved training courses. Free training courses, provided by Durham County Council and Durham Constabulary for BBN Accredited Premises on Confmict Management, Drug Awareness and Counter Terrorism. Free equipment (while stocks last) eg Drug Safes and Metal Detection Wands, when Scheme Managers have identifjed a need for such in the City Centre. Discounted Pubwatch radios and equipment (while stocks last). Increased footfall. National recognition. Reduction in Violence Against the Person in the Night Time Economy. Increased turnover. 1 year’s free membership of the BII for Overall Scheme Winner.

Who will be this Year’s Overall Winning Premises? The Best Premises in Durham City Bar None!

“Being crowned Overall Winners of Best Bar None, the Best Premises in Durham City Bar None, for the second time, has been absolutely fantastic. We were over the moon and can’t thank all of our staff enough for their hard work and dedication
  • ver the years. We are so proud.”
Diane and Paul Martin, Owners of The Fighting Cocks Durham City’s Best Premises Bar None 2016.

The Process

Applications Deadline: 24th February 2017 Quality Assurance: 27th February, 26th April and 19th October 2017 BBN Standards Group will discuss any outstanding issues in relation to Applicant Premises with BBN Managers and Assessors, as well as both positive and negative feedback from Alcohol Harm Reduction Unit and Fire Service observational visits throughout the year. Assessments: 27th February to 7th April 2017 Assessors will make an Appointment to visit your premises to carry out an Assessment. All assessments will be carried out between 9.00am and 5.00pm and take approximately 2 hours. Premises failing Assessment: appropriate agencies will work with premises (if they wish to pursue Accreditation) to help raise their standards of operation, and will then have the
  • pportunity to be re-assessed week beginning 5th June.
Spot Checks - new addition this year 3 Spot Checks will be carried out over the year by the BBN Scheme Managers and feedback will be provided after each visit to enable premises to make improvements where necessary ahead of the next visit. Marking and Levels of Awards: 20th October 2017 Scores achieved during Assessment and Spot Checks will be amalgamated and premises will be awarded either: Bronze: All Assessment Essential Criteria with at least 70% Spot Check score. Silver: All Assessment Essential Criteria + 50% additional marks (from Assessment Desirable and Bonus prompted criteria) and 80% Spot Check score. Gold: All Assessment Essential Criteria +75% additional marks (from Assessment Desirable and Bonus prompted criteria) and 90% Spot Check score. Judging The highest point scorer from Spot Check results and Assessment score, will be crowned The Best Premises in the City Bar None. With the highest and 2nd highest in each category, being crowned Best Bar, Best Pub, Best Nightclub and Best University Bar and Runners Up in each instance. In the event of a tie, the Score from Assessment will decide positions. Awards Tuesday 21st November 2017 A glittering gala black tie event held in the magnifjcent Bishops Suite at Ramside Hall Hotel. Feedback As well as receiving Spot Check feedback throughout the year, examples of good practice will be extracted from the assessment visits, which will be disseminated to other licensed premises to consider at the 2018 Launch. Assessors will be available to meet accredited premises to give feedback if requested. The Assessors will also make appointments to visit all premises who do not succeed in gaining accreditation, they will work through the issues that prevented your business from reaching the prescribed standard and will help you to develop an action plan in
  • rder to improve your performance and be re-assessed later in the year.
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Durham City Best Bar None Zone

Applicable Pubs, Bars, Nightclubs Angel Bar 33 Big Jug Bishops Mill Lloyds No 1 Boat Club Bridge Hotel Court Inn Dun Cow Ebony Champagne & Cocktail Bar Fabio’s Bar Fat Buddha Asian Bar and Kitchen Fighting Cocks Half Moon Inn Head of Steam Jimmy Allens Bar and Lounge John Duck Klute Library Loft Loveshack Market Tavern Missoula My House Bar & Kitchen New Inn Osbournes Shakespeare Station House Studio Swan and Three Cygnets Water House William Hedley Whisky River Cocktail Bar Wiff Waff Woodman Inn Ye Old Elm Tree Applicable University Bars Grey College Bar Hatfjeld College Bar Josephine Butler College Bar Riverside Bar & Café, Students Union
  • St. Aidan’s College Bar
  • St. Chad’s College Bar
  • St. Cuthberts Society Bar
  • St. Hild & St. Bede College Bar
  • St. Mary’s College
  • St. John’s College Bar
The Stag’s Head, Collingwood College Trevelyan College Bar Undercroft Bar Ustinov College Bar Van Mildert College Bar

Applicant’s Details

Designated premises supervisor: Premises manager: Premises name: Premises address: Postcode: Premises telephone number: Manager’s mobile telephone number: Email address: Area manager’s name: Address: Telephone number: Mobile telephone number: Email address: Please tick which category you are entering? Pub Bar Nightclub University Bar This application form must be completed in full and submitted with a cheque for £30.00 made payable to Durham County Council and returned by 24th February 2017 to: Carol Feenan, BBN Manager, City Centre Management, Durham City Police Station, New Elvet, Durham City DH1 3AQ Please note that by taking part in Best Bar None you are agreeing to your contact details being issued to the National Best Bar None and BII offjces.
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Promotional Details

Please supply the following information, showing how you would like your premises to be advertised to the general public Premises name: as it should appear on printed material/adverts Opening hours: Food served from and until: Telephone number: Website address: Email address: Description of your business/service: maximum 60 words Do you give us permission to pass on your details to interested parties e.g. insurance companies? Yes No

Guidance Notes

Assessments are based on the essential, desirable and bonus criteria in the scoring documentation the Assessors complete. The scoring book comprises of 4 licensing objective sections: Prevention of Crime and Disorder Public Safety Prevention of Public Nuisance Protection of Children from Harm There are 39 essential criteria (listed overleaf for your reference). You must score 100% of the essential criteria to receive accreditation, as well as achieve a minimum of 70% on all 3 Spot Check visits. There are a further number of desirable and bonus points (listed in the following pages) that the assessors may award if they feel the venue has gone above what is required
  • f them.
You need to be able to prove that your premises has the appropriate interventions, policies and procedures in place during the assessment stage. You will also be required to demonstrate that the required policies and procedures in place have been communicated to members of staff. Records of this will need to be retained. Venues should assemble a booklet/folder(s) that records staff training, detailing the training content together with an acknowledgement by the trainee that they have received and understood the training given. In relation to your consideration around counter terrorism measures you may wish to view the NaCTSO website and utilise the Bar’s, Pubs and Clubs Protective Security document, which can be found in the Crowded Places link: https://www.gov.uk/government/publications/ counter-terrorism-protective-security-advice-for-bars-pubs-and-clubs You may also wish to highlight any further initiatives that you undertake that can support your application, for example, providing lollipops or sweets to customers as they leave your premises, in an attempt to keep them quiet, so they won’t disturb your neighbours! You can now also pick up added bonus points for the amount of Pubwatch meetings you have attended within the previous 12 months to the scheme’s launch date. Please be aware that the information in the following pages is a guide and your premises will not pass by simply copying information straight from this guide. If you do not meet mandatory conditions or if customer safety is found to be at risk when your premises is assessed we will make the relevant authority aware of the problem we have found. Individual business applications and assessment fjndings will remain confjdential to the respective company. If premises fail to maintain standards, accreditation and awards can be withdrawn from premises at any time. New this year: Replacing Mystery Shopping, BBN Scheme Assessors will conduct 3 Spot Checks at each venue to validate standards are being continuously maintained.
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Essential Criteria Check List

Must provide evidence of a policy on searching patrons. Must provide evidence of a procedure in place to ensure that anyone carrying out the role of a door supervisor is licensed by the SIA or subject to a Licence Dispensation Notice. Must provide evidence of regular staff meetings which include security as an Agenda item. Must have an incident book and record each incident. Clear policy regarding safe disposal of drugs. Has a proactive approach to preventing drug use including evidence of regular toilet monitoring, controlling fmat surfaces etc Must provide evidence of a clear policy on prevention of illegal drug and psycho-active substance (legal high) use and supply on the premises. Must provide evidence of policies in place for preventing and dealing with disorder, handling
  • f weapons, managing confmict and recording incidents of this nature.
Must provide evidence of an Audit Trail in relation to confjscated items, eg knives, fake ID Must provide evidence of a lost property recording system or locked box/cupboard. Private areas are kept locked and secured when premises are open. Must provide evidence of managing capacity effectively including outside areas. Must provide evidence of a written accident recording system. Undertakes full building check prior to opening to the public and prior to closing for security threats, drugs and lost property. Must provide evidence of a written fjre safety risk assessment which has been completed or reviewed in the last twelve months. Must have an adequate fjre detection warning system in place. Fire exits must be free from obstruction and well lit at all times. Must provide evidence that all fjre safety checks are documented. Must provide evidence of fjre equipment being inspected/service annually. Must provide evidence of annual fjre evacuation training exercises. Must have regular gas safety checks (annually) and electrical checks (5 yearly). Must provide evidence of a procedure for building evacuation in the event of an emergency (terrorism, power loss etc) and utilises available resources. Must provide evidence of an effective glass collection policy inside and outside including perimeter checks. Must provide evidence of effective spillage and broken glass policy. Must provide evidence of a dispersal policy. Must provide evidence of a robust proof of age verifjcation policy and evidence that procedures are followed at all times, display posters (eg Challenge 25) Clear policy and procedure specifjc to the protection of children are in place (eg Risk Assessments). Must provide evidence of a Duty of Care for any person on the premises who are identifjed as vulnerable through: Drinks, Drugs, Disability or Injury. Must provide evidence of compliance to the mandatory code in relation to drinks promotions and availability of smaller measures. Must provide evidence of staff training with clear documented policies including records of
  • ngoing refresher training for: Drunkeness, Disorder prevention & Confmict Management,
Drugs, Crime Prevention, Fire & Use of Fire Equipment, Responsible Alcohol Retailing, Counter Terrorism, Prevention of underage & Proxy sales of alcohol to under 18s New this year: All licensing conditions set for your premises will be designated as additional Essential Criteria.

Desirable and Bonus Criteria

Desirable Criteria Door Company are registered as an SIA Approved Contractor. Venue has roving security staff. Mapping system used to identify hot spots with the premises. All staff are easily identifjed eg use of tabards, uniforms, high vis garments etc Records details of persons ejected/barred eg door log, till buttons Where door staff are not required at a licensed premises, venue management are trained in Counter Terrorism (eg have attended Project Argus or Griffjn Workshop) Any drugs found are documented, bagged and labelled and are placed in a lockable cabinet
  • r safe and the police are informed.
Clear procedures are in place for determination and preservation of crime scene and witness details until police arrive. Radios are used to keep in touch with other venues. Has one Appointed Person with access to an adequate fjrst aid kit. Has Food Hygiene Rating Score of 3 or more. Rubbish stored externally is secure, away from doors/windows, to prevent use in arson attacks. Any waste glass left outside is secured/locked. Has measure in place to prevent patrons leaving the premises with glasses/bottles. Voluntarily uses alternative to glass for special event, drinks that are taken outside or general service where risk assessed. Where there is an identifjed risk to staff through a Noise at Work Risk Assessment measures have been put in place to address the risk. Is an active member of Pubwatch. Provides customers with the opportunity to apply for proof of age cards eg PASS. Displays BBN QR code to direct customers to variety of support services eg alcohol advice, sexual well being, drink spiking, vulnerability. Provides/displays information to customers with regard to accessing taxis, public transport and university taxi contractors and nightbus. Consults regularly with neighbourhood businesses/residents to ensure continued harmonious relationships. Provides evidence of staff training with clear documented policies including records of
  • ngoing refresher training for vulnerability/fjrst aid.
Supports and records staff achievements in accredited qualifjcations. Bonus Criteria Additional security measures (eg metal detectors, door arches, I.D. scanners, breathalysers) Door staff attend Pubwatch and share minutes with their door teams. Has additional anti theft measures in place (eg bag hooks, mirrors, lone worker alert measure). Provides a fjrst aid room/quiet area to assist injured persons. Conducts mock evacuation training exercises (different from fjre). Blast resistant or any anti shatter fjlm protection has been installed to all exterior and signifjcant interior glass Is a member of any recognised trade organisation (eg BII, IOL, CAMRA). Do you have a Taste Durham Award? Actively supports City Centre initiatives such as Streetlights, University Taxi Contracting Scheme, Nightbus Call Ups. Takes practical steps to discourage drink driving.
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SLIDE 7 12 New for this year (to replace Mystery Shopping visits), BBN Scheme Managers will conduct 3 Spot Checks at each venue, to validate that standards are being continuously maintained throughout the year. They will be checking the following: 13

Spot Check Criteria

Exterior Were there no excessive amounts of un-attended glassware? Was the perimeter of the venue clean and tidy? Door Staff Were the door staff courteous, offering a greeting and farewell? Were they managing queues and outside areas appropriately? Could you see their SIA badge? Staff Were staff identifjable as staff (uniforms, bar tshirts, badges)? When arriving at the venue were you greeted straight away by bar staff, or door staff, if on duty? Signage Was the premises licence clearly visible? Was a price list visible? Is there a notice informing customers that small drinks measures are available? Note: proportionate marking if venue only sells small measures. Was the age policy clearly signed? UNI BARS - Is College Drink content listed along with ABV? Fire Exits Were fjre exits available and clear from obstruction (bar side)? Were all of the exits illuminated? Toilets Were the Ladies toilets clean and tidy? Were the Gents toilets clean and tidy? Was there evidence of regular checks? Interior Was there evidence of regular glass collecting? Was the fmoor clean, dry and safe? Social Responsibility Were QR codes to BBN website displayed in venue? Taxi/bus info available? Info to access Uni taxi contractors and night bus? Drinks Promotions Were there any un-acceptable drinks promotions on sale? (list what and cost) Safety Have you observed any breach of Licensing Conditions or Objectives? Did you see anyone leaving the venue with a glass/bottle who walked away un-challenged? If Yes: deduct one point.

Scheme Managers Scheme Assessors Standards Group

Carol Feenan Durham County Council Durham City Centre Manager PC Lee Jackson Durham Constabulary Response Policing Unit If you have any questions or need guidance throughout the year, please contact: Carol Feenan, BBN Manager, City Centre Management, Durham City Police Station, New Elvet, Durham City DH1 3AQ Tel: 07584 217 019 Email: carol.feenan@durham.gov.uk Julie Everett Durham County Council City Centre Project Support Offjcer PC Lee Jackson Durham Constabulary Response Policing Unit Peter McDermott Senior Fire Safety Offjcer County Durham and Darlington Fire and Rescue Service Garry Keay Licensing Team Leader Durham County Council PC Claire McNaney Alcohol Harm Reduction Co-ordinator Durham Constabulary
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SLIDE 8 14 15 “This scheme has been a tremendous success over the years and we are both proud and delighted to have once again won the Overall Best Scheme in the UK Award. Best Bar None has helped make socialising in our city’s pubs, bars, nightclubs and University bars a safe and enjoyable experience and long may it continue.” Simon Henig Leader of Durham County Council “County Durham and Durham City are world known as destinations of culture. Durham City Best Bar None Scheme now 10 years old has been pivotal in ensuring our many visitors are safe and have a night to remember, with no mornings of regret, for those who have enjoyed “the night time economy.” Here’s to the next 10 years!” Chief Constable Mike Barton Durham Constabulary “BBN in Durham has always shown what true partnership working can
  • achieve. With everyone working together over the last 10 years Durham’s
ENTE has become safer, more vibrant and more profjtable. “The Durham scheme has rightly received national recognition for its ground breaking achievements in terms of alcohol related crime reduction, and we at a national level encourage new schemes to look at the ‘Durham model’ to ensure sustainability and success. With fantastic support from the Police and the Council, a willingness from the trade to continually improve the experience of Durham’s Night-Time Economy, BBN in Durham is set to achieve bigger and better things in its next 10 years. Well done, and thank you to all involved.” Mick McDonnell National Coordinator - Best Bar None “Best Bar None has been absolutely brilliant for all of us in the trade over the last 10 years. It’s been the catalyst of an excellent partnership working arrangement between the trade, local authority, emergency services and the
  • University. All of us enjoy improvements made in not just how we manage
  • ur premises internally, but the effort between particularly the Council through
the City Centre Management Team and the Police in the safe management and movement of the public in the city centre, at night, has been second to
  • none. The majority of licensees who have been taking part in Best Bar None
  • ver the years have seen an increase in turnover and footfall and none of us
can complain at that. Here’s to another amazing 10 Years.” Andy Hughes Chairman, Pubwatch

Durham City Best Bar None Durham City Best Bar None

Celebrating

YEARS

Violent Crime Violence Against the Person Turnover Footfall 2016
  • 9.7%
+19.2% 2012
  • 57.6%
+75% +50% 2011
  • 87%
+60% +50% 2010
  • 87%
+15/+50% 2009
  • 52%
+10-+15% 2008
  • 35%
+12%-20% 2015
  • 9%
+26.8% +15% 2014
  • 20.5%
+14% +30% 2013
  • 57.6%
+15% +15%
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SLIDE 9 This scheme has been very generously sponsored by Working in partnership to raise standards throughout Durham City Centre, together we can: Create an even safer, more attractive and welcoming night time economy Confirm Durham City as County Durham’s premier night time destination

celebrating 10 YEARS