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Caring for Care Providers:
Co-Designing a Peer Support Model in Health Care
Public Health Association of BC Annual Conference – Nov 16, 2018
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The Spark
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Caring for Care Providers: Co-Designing a Peer Support Model in - - PowerPoint PPT Presentation
Caring for Care Providers: Co-Designing a Peer Support Model in - - PowerPoint PPT Presentation
Caring for Care Providers: Co-Designing a Peer Support Model in Health Care 1 Public Health Association of BC Annual Conference Nov 16, 2018 The Spark 2 Introductions and Perspectives We are: Angela Wignall, Clinical Quality Partner
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Introductions and Perspectives
We are:
- Angela Wignall, Clinical Quality Partner & Perinatal RN
- Jana Archer, Experience Manager
- Darby Eakins, Health & Wellness Manager
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Context & History
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- Spectrum of stress for clinicians and staff
- Attending to issues that arise requires a multi-pronged, multi-level approach
Image from: Vocera Communications Inc. (2015) Solution Brief: Resiliency in Health – Supporting those who support others
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Consciously Co-Designed
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Principles:
- Prioritise user experience
- Trust the process
- The means is as
important as the ends
- Acknowledge partners
contributions throughout
Image and Info from: Waitemata District Health Board (2010) Health Co-Design Toolkit
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Our Journey to Date – Transdisciplinary Team
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Transdisciplinary Interdisciplinary Disciplinary Multidisciplinary
Image and Info from: Integration & Application Network (2017), Transdisciplinary literacy
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Our Journey – Community Charter
- Inspiring “why?” statement
Purpose
- Question that underscores
purpose
Collective Inquiry
- 3 – 4 shared core values
Values
- How do we behave?
How do we show our values?
Agreements /Norms
- How do we communicate – in and
- ut of meetings?
Communication
- How are we held accountable?
Path of Accountability
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Our Journey – Community Charter
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Our Journey – Process Maps
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What we think co-design will be like…
Start process Take planned steps in process Complete process – project success!
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Reality…
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Acknowledging Discomfort
12 Photo credit: Hyperbole and a Half
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What We’ve Learned
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- Call-out, intake
and triage
Peer Support Request
- Support
coordination
Emotional
De-escalation
- For all
Post Support Resources
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Program Components
Training, learning and support
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Principles of Diffusion
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Power Choice “First telling” Safety Time Hold whole & capable
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Future State Story
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