Caring for Care Providers: Co-Designing a Peer Support Model in Health Care 1 Public Health Association of BC Annual Conference – Nov 16, 2018
The Spark 2
Introductions and Perspectives We are: • Angela Wignall, Clinical Quality Partner & Perinatal RN • Jana Archer, Experience Manager • Darby Eakins, Health & Wellness Manager 3
Context & History • Spectrum of stress for clinicians and staff 4 • Attending to issues that arise requires a multi-pronged, multi-level approach Image from: Vocera Communications Inc. (2015) Solution Brief: Resiliency in Health – Supporting those who support others
Consciously Co-Designed Principles: • Prioritise user experience • Trust the process • The means is as important as the ends • Acknowledge partners contributions throughout 5 Image and Info from: Waitemata District Health Board (2010) Health Co-Design Toolkit
Our Journey to Date – Transdisciplinary Team Transdisciplinary Interdisciplinary Multidisciplinary Disciplinary 6 Image and Info from: Integration & Application Network (2017), Transdisciplinary literacy
Our Journey – Community Charter Purpose • Inspiring “why?” statement • Question that underscores Collective Inquiry purpose Values • 3 – 4 shared core values Agreements • How do we behave? /Norms How do we show our values? • How do we communicate – in and Communication out of meetings? Path of 7 • How are we held accountable? Accountability
Our Journey – Community Charter 8
Our Journey – Process Maps 9
What we think co-design will be like… Complete Take planned process – Start process steps in project process success! 10
Reality… 11
Acknowledging Discomfort 12 Photo credit: Hyperbole and a Half
What W e’ve Learned 13
Program Components Peer • Call-out, intake Support and triage Request Training, learning and Emotional support • Support D e-escalation coordination Post Support • For all Resources 14
Principles of Diffusion Power Choice “First telling” Safety Time Hold whole & capable 15
Future State Story 16
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