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Carilion TRUST Team: Healing Our Own Neely Conner, Practice Manager - - PowerPoint PPT Presentation
Carilion TRUST Team: Healing Our Own Neely Conner, Practice Manager - - PowerPoint PPT Presentation
Carilion TRUST Team: Healing Our Own Neely Conner, Practice Manager Carilion EAP Josh Clark, Sr. Director Quality & Patient Safety About Us Objectives Review the term "Second Victim Understand the impact to second victims
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About Us
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Objectives
- Review the term "Second Victim“
- Understand the impact to second victims
- Review the purpose and responsibilities
- f a Second Victim Support Program
- Discuss key strategies to successfully
implementing a Second Victim Support Program and challenges that may arise
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Defining “Second Victim”
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The Second Victim Phenomenon
“Sadly, the kind of unconditional sympathy and support that are really needed are rarely forthcoming.”
- Albert Wu
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Powerful Examples
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Predicting Second Victim Impact
- Patient outcome
The more severe the morbidity the greater the impact
- Degree of personal responsibility
The more responsible, the more damaging the error
Engel KG, et al. Acad Med. 2006;81:86-93.
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– Who is the team?
– First Responders – Patient Safety Specialists – Outreach Providers – Peer Supporters – Employee Assistance
– What is the process?
- Warm Handoff
- Proactive Assessment and Engagement
- Tracking and Monitoring
- Research
Response to an Event
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TRUST Team Process
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First Responders and Safewatch
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20 40 60 80 100 120 2015 2016 2017 2018 Number of Referrals Successful Resolution Decline Outreach #REF!
Referral Results
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Outreach
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Supportive Resources
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- Capturing appropriate referrals and consults
- Awareness of the program throughout the system
- Ensuring peer and first responders maintain
competency
- Supporting non-employees
Implementation Challenges
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Moving Forward
- Research on Program Efficacy
- Improving SafeWatch referral function
- Increasing confidence of First Responders
- Establishing First Responder Groups at Community
Hospitals and ambulatory sites
- Creating education for family members of Second
Victims
- Aligning Resources to accommodate volumes
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