22 November 2016
Capital Markets Day 22 November 2016 1 TRADING UPDATE 2 KEY - - PowerPoint PPT Presentation
Capital Markets Day 22 November 2016 1 TRADING UPDATE 2 KEY - - PowerPoint PPT Presentation
Capital Markets Day 22 November 2016 1 TRADING UPDATE 2 KEY ASSETS 3 OPERATING AT SCALE FINANCIAL SERVICES 4 DISRUPTION TECHNOLOGY 5 KYC | COMPLAINTS | SHAREPLANS 6 M&A 7 WORKING IN PARTNERSHIP PRESENTERS INTRODUCTIONS
1 2 3 4 5 6 7
KYC | COMPLAINTS | SHAREPLANS
KEY ASSETS OPERATING AT SCALE FINANCIAL SERVICES DISRUPTION TRADING UPDATE M&A TECHNOLOGY WORKING IN PARTNERSHIP
PRESENTERS
INTRODUCTIONS
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AMY MADDEN Director of Marketing and Communications PHIL AINSLEY Managing Director, Employee Services JAMES BROWN Director, Corporate Development LIAM MCGRATH Chief Operating Officer ADAM GREEN Chief Risk Officer ANDY EDLER Business Development Director, Intelligent Solutions SCOTT SHIELDS Managing Director, Enterprise Workflow PAUL MATTHEWS Executive Director, Corporate Markets GUY WAKELEY Chief Executive Officer
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DELIVERING IN LINE WITH MARKET EXPECTATIONS
TRADING UPDATE
4
- New clients
– Admiral – Biffa – GoCompare – Retirement Advantage
- Renewed/extended relationships
– All of our FTSE100 clients – Estate and probate administration service with a leading UK bank – KYC and customer onboarding services with two international banks
New Clients Existing Clients
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INTRODUCTION
EQUINITI – KEY ASSETS
RELATIONSHIPS SCALE TECHNOLOGY PEOPLE
02 03 04 01
RELATIONSHIPS
01
SCALE TECHNOLOGY PEOPLE
02 03 04
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RELATIONSHIPS
Depth
typically > 10 services
Length
On average 28 years
Breadth
More than 70 of the FTSE100 RELATIONSHIPS
01
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SCALE
£200bn of payments More than The largest pension and share registers in Europe mobilise tasks The ability to at short notice at the largest scale processed in 2016 SCALE
02
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TECHNOLOGY
30 proprietary platforms on UK-
- wned infrastructure
More than data and payments Processor of to entry and exit Significant barriers at Amazon scale TECHNOLOGY
03
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PEOPLE
PEOPLE
04
4,500 people with significant
- ffshore capability
sophisticated, high margin services Providing specialism experience diversity
03 Operating at scale
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ROYAL MAIL GROUP
A NEW RELATIONSHIP
2013 2013 2016
IPO Statistics
- 1. Largest online offer
- 2. 250k applications received
- nline in 48 hours
- 3. £1.1bn returned to investors
via debit cards in 4 hours
Registrars & Share Plans
- 1. Newly created FTSE100
company
- 2. >400k shareholders
- 3. Share plans to 150k
employees
Maturity
- 1. Net £350m shares
- 2. 125k eligible share
dealing instructions
2016
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ROYAL MAIL GROUP
A NEW RELATIONSHIP
IVR SMS Portal
For 125k postal workers Building end-user customer journeys
2016
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CORPORATE ACTIONS AT SCALE
13
- Acquisition of BG Group by RDS
- Processed £13bn of payments
- Despatched 500k cheques
- Acquisition of ARM by Softbank
- Processed £24bn of payments
- >3k cash messages
- Acquisition of SABMiller
by AB InBev
- Processed £39bn of payments
- Largest Crest payment in UK
history
04 Disruption in Financial Services
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SIX CLUSTERS OF FINANCIAL SERVICES INNOVATION
WHEEL OF FINANCIAL DISRUPTION
15
Source: World Economic Forum 2015
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REGULATION
16
167
Compliance officers must assimilate
- n average 167 regulatory alerts per day.
JP Morgan CEO Jamie Dimon wrote in a letter to shareholders that the firm had spent £1.6bn on their Compliance Department, employing 13,000 people.
£1bn
Over 80 pieces of legislation have been passed in the UK since the financial crisis.
80
HSBC, Deutsche Bank and JPMorgan, spend
- ver S1bn a year each on regulatory compliance
and controls.
(fintechFT, 2016) (British Banking Association) (Thomson Reuters, 2016) (IT ProPortal, 2016)
13,000
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REGULATION
17
£40m
The average bank spends £40m per year on KYC compliance with some banks spending up to £300m annually on KYC (Know Your Customer) Compliance and Customer Due Diligence (CDD). 1,997,247 complaints were opened by financial services organisations in Q2, 2015.
$1-2tn
Global spending on AML compliance is set to grow to more than $8 billion by 2017 (a compounded annual growth rate of almost 9%).
$8bn
Global money laundering transactions are estimated at 2 to 5% of global GDP, or roughly U.S. $1-2 trillion annually.
(Global Economic Crime Survey 2016, PwC) (Wealthlnsight) (IT ProPortal, 2016) (Financial Conduct Authority)
1,997,247
£
The cost of regulatory compliance is growing and forecast to increase year on year
05 Technology
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TECHNOLOGY
ONBOARDING KYC COMPLAINTS & REMEDIATION AUGMENTED REALITY
03 02 01 04
FURTHER CAPABILITIES
ONBOARDING KYC
01
COMPLAINTS & REMEDIATION AUGMENTED REALITY FURTHER CAPABILITIES
03 02 04
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KYC NET
Technology
Platform as a service (PAAS) Customer
- nboarding
Use Case
Client onboarding and rectification for retail and commercial banks
Clients
ONBOARDING KYC
01
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DEMO
KYC NET
21
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EQUINITI CHARTER
Technology Use Case Clients
Enterprise workflow for financial services, complaints management and rectification PPI, mortgages, packaged accounts
COMPLAINTS & REMEDIATION
02
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DEMO
EQUINITI CHARTER
23
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EQ STRATA – AUGMENTED REALITY Augmented reality powered by HP Aurasma Shareplan, engagement and enrolment for mobile/global work forces
Technology Use Case Clients
AUGMENTED REALITY
03
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DEMO
EQ STRATA – AUGMENTED REALITY
25
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FURTHER CAPABILITIES
Selftrade Compendia Risk Factor FURTHER CAPABILITIES
04
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EQUINITI ACQUIRES FOR CAPABILITY NOT SCALE
ACQUISITIONS
01
Access to growth markets New capabilities relevant to existing clients base
02
Include proprietary technology
03
Delivering regulation- driven, data- intensive, non- discretionary, mission-critical services
04
RoI target
- f >15% and
accretive to earnings in Year 1
05
Sourced
- ff-market
06
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THE JOURNEY
ACQUISITIONS
28
2008 2009 2010 2011 2012 2013 2014 2015 2016
HAZELL CARR REGULATORY RESOURCES ICS COMPUTING CASE MANAGEMENT, PAYROLL SERVICES, NEAR-SHORE BPO SERVICES 360 CLINICAL MEDICAL REVALIDATION PLATFORM AND SERVICES KILLIK GLOBAL SHARE PLANS EXECUTIVE SHARE PLANS TOPLEVEL DIGITAL SOLUTIONS DAVID VENUS COMPANY SECRETARIAL SERVICES NAT WEST EXEC DEALING EXECUTIVE SHARE DEALING PRISM COSEC COMPANY SECRETARIAL SERVICES JP MORGAN CDS EXECUTIVE CORPORATE DEALING SERVICES PANCREDIT LOAN ADMINISTRATION INVIGIA COMPLAINTS HANDLING SOFTWARE TRANSGLOBAL PAYMENT SOLUTIONS INTERNATIONAL PAYMENTS XAFINITY GROUP PENSION SOLUTIONS PROSEARCH ASSET REUNIFICATION SERVICES PETER EVANS FINANCIAL SERVICES SOFTWARE SELFTRADE ONLINE SHARE EXECUTION PLATFORM KYCNET KNOW YOUR CUSTOMER TECHNOLOGY & SERVICES RISKFACTOR FRAUD & DATA ANALYTICSREGULATORY CAPABILITY TECHNOLOGY CAPABILITY BOTH
CLIENT RETENTION 2016
- Registration Services
- Registration Services
- Sharesave
- Investor Services
- Registration Services
- Registration Services
- Employee Services
- Exec Schemes
- Registration Services
- Registration Services
- SAYE
- Dealing
- ESN
- Registration Services
- Registration Services
- Registration Services
- Employee Services
- Registration Services
- Employee Services
- Exec Schemes
- Registration Services
- Employee Services
- Registration Services
- Employee Services
- Exec Schemes
- Registration Services
- Employee Services
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STRATEGIC PARTNERSHIPS
BANKING AND CAPITAL MARKETS INVESTMENT, LIFE AND RETIREMENT CONSUMER AND REGULATED CHALLENGERS, LENDERS AND INSURERS
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GROWTH/X-FACTOR
STRATEGIC PARTNERSHIPS
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
- Seven year
renewal of life validation
- Pipeline of
- pportunities
- Relationship established
- Overseas pension
payments launched
- Equiniti International
Payments launched
- Life validation contract
- Growth in over-
seas pension payments proposition
- Corporate FX
relationship established
- Overseas
executive share plan payments launched
- Five year renewal
- f strategic
partnership
- Overseas dividend
payments undertaken
- Residual
accounts
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CITI AND EQUINITI
32
IRETI OGBU EMEA HEAD OF PAYMENT AND RECEIVABLES
What we value about Equiniti is that they’re innovative, creative and proactive. Equiniti can help us to deploy a more digital model to our clients, to look at the adjacencies to payments such as the life validation service, and to come up with solutions that help us to enhance our clients’ experience.
CREATING VALUE THROUGH PARTNERSHIP
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CONCLUSIONS
Equiniti has scale capacity in regulated markets Multiple technology capabilities accelerate growth Outsourcing is only
- f lasting value if
technology can drive innovation
1 2 3
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