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What does Gyst do? Gyst helps people who call in for information or support be more successful each and every time they call. How does Gyst work? Gyst learns and tracks the behavior and menu-navigating skills of each caller and provides them with a progressively more positive and satisfying experience with every call. No private or personal information is required by Gyst to accomplish this. What are the benefits of Gyst? Callers — better and faster information and answers Clients — lower operating costs, a better call experience, and high resolution analytics for fixing pain points in the IVR and to guide digital strategies
https://www.gysttechnologies.com/gyst-movie
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- Our technology has optimized hundreds of millions of user interactions to date
- A top 3 international bank achieved an ROI of less than 6 months
- A major travel service saved 26 seconds per call and increased self-service by 2 percent
- A major health insurer increased self-service usage and reduced re-prompting by 10 percent
Our production results prove out the cost savings
A white paper detailing results at four customer sites is available upon request.
- Higher call volumes (+1000/day) and longer calls (+60 sec)
- Calls that have authentication or tough questions up front
- Financial, healthcare, utilities, government, retail voice apps
OpUmal Use Cases
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We deployed our technology at a provider of health insurance benefits in United States. Calls coming into the call center were directed to an IVR that attempted to handle patient claims, provider benefit inquiries, and insurance premium quotes. Client Benefits - After deploying our technology, this client increased the number of interactions in the IVR by 20 percent. They also reduced user input errors and the resulting re-prompt/retry steps by over 10 percent. This increased volume of interactions resulted in callers obtaining information from the voice application that would otherwise need to be obtained from customer service representatives at significant additional cost. The reduction in caller input errors also resulted in a better customer experience for these callers.
Major Health Insurance Company
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We deployed our technology at one of the largest commuter railroads in North America. Calls coming in to the call center are initially directed to an IVR application that provides detailed schedule and fare information. The average handle time for this application was initially 176 seconds. Client Benefits - After deploying our technology, this client increased their self-service rate in the IVR by around 2 percent and simultaneously reduced the average handle time in the IVR by 26 seconds.
Large Commuter Railroad
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Gyst Premise
Rest API (https) Rest API (https)
Gyst Cloud
Voice Application Client Hosted or Premise Voice System
Simple web-based restful API works for any voice platform
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- Reduce Operating Costs - agents are 10x to 20x the cost of self-service
- Make Customers Happy - as with ATMs, they really do want to self-serve
- Gyst Analytics - quickly find and fix the pain points callers struggle with daily
- Monitor - the impact of speech, seasonal changes, and voice application updates
- Guide - Digital/Omni-Channel/IVA/NLU strategies via Gyst high resolution analytics
- Subscription Model - significant net OpEx savings proven in trial
- No Personal Data - operates anonymously, no privacy or personal data concerns
Benefits Summary gysttechnologies.com
