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MOOC on M4D 2013
COMPLAINT MANAGEMENT SYSTEM : CROWDSOURCING AN EXAMPLE
Indian Institute of Technology Kanpur Commonwealth of Learning Vancouver
MOOC on M4D 2013
C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian - - PowerPoint PPT Presentation
C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian - - PowerPoint PPT Presentation
C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian Institute of Technology Kanpur Commonwealth of Learning Vancouver MOOC on M4D 2013 Abhinav Tripathi Arnium Technologies Pvt. IIT Kanpur www.arnium.com MOOC on M4D 2013 A
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A person facing a community problem/issue
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?
O F F I C E
Chain grows Difficult to monitor, track, ensure service delivery
Person goes to Govt. Office
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- Bridges communication gap by facilitating instant communication
Reduces time, increases worker’s efficiency Improves monitoring & service delivery Is low cost & widely used Provides location, multimedia & other essential data Provides instant & personalized communication
We need smart solutions which Mobile could facilitate a suitable platform which
Therefore we opted Android: one of the most widely used Mobile Platform
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MOOC on M4D 2013
Stake Holders and Software Architecture
Report Complains through Web or Mobile Authorities can get Information
- nline or on their mobile
Better Governance Crowd-sourced Information
- n the Cloud Server
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MOOC on M4D 2013