Building Standards Social Housing Accredited Residential Program - - PowerPoint PPT Presentation

Building Standards Social Housing Accredited Residential Program SHARP

Background/Context

Universal maintenance and cleaning standards across the portfolio that:

• Improves tenant satisfaction with their homes
• Improves Stakeholder perception of Toronto

Community Housing building conditions

• Attracts market renters, reduces vacancy loss

2

Confidential and Not for Distribution

Rationale

• Adapt a clear set of standards and practices

that are recognized across the industry

• Clear, consistent set of standards and

practices

• 3rd party audits confirm adherence to

standards

• Staff and tenant pride of ownership

Building Standards Program

• Developed by TCH/ Housing Services Corporation
• To be certified, a building must adhere to established building

management and customer service standards

• An third party audit would confirm compliance with the

standards.

• Staff would be recognized as managing a “certified building”
• HSC with assistance from TCH is growing the program into

province wide social housing standards

Standards

• Cleaning routines and completion verification
• Preventive maintenance program
• Demand maintenance process
• Annual unit inspections
• Legislated requirements (fire, asbestos,

safety)

• Procurement policies adhered to

2012 Priorities

• Standards completed in March
• HSC delivers training in April and May, invites
• ther non profit providers to build interest
• Mock audits, final audits occur in June
• Evaluate program in August/September
• Brand and launch program in fall, 2012

across province, perhaps at ONPHA

• Develop “uncertified” launch for 2013
• Continuous program improvement

Questions?