Break Through The Noise with Smart Resurfacing, Active Listening, - - PowerPoint PPT Presentation

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Break Through The Noise with Smart Resurfacing, Active Listening, - - PowerPoint PPT Presentation

Break Through The Noise with Smart Resurfacing, Active Listening, and Audience Thinking. Atlantic Media Strategies | @amstrategy WHO WE ARE Atlantic Media Strategies is the creative and consulting division of The Atlantic. Atlantic Media


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Atlantic Media Strategies | @amstrategy

Break Through The Noise

with Smart Resurfacing, Active Listening, and Audience Thinking.

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Atlantic Media Strategies | @amstrategy

WHO WE ARE

Atlantic Media Strategies is the creative and consulting division of The Atlantic.

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Atlantic Media Strategies | @amstrategy

Atlantic Media Strategies is the creative and consulting division of The Atlantic. We help our clients advance the ideas and issues that move our world.

WHO WE ARE

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Atlantic Media Strategies | @amstrategy

WHO WE ARE

Atlantic Media Strategies is the creative and consulting division of The Atlantic. We help our clients advance the ideas and issues that move our world. We align organizations with the modern media experience.

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Atlantic Media Strategies | @amstrategy

The current landscape

(Or: things keeping us awake at night)

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Atlantic Media Strategies | @amstrategy 0% 20% 40% 60% 80% 100%

Page Views (Percent)

Social and mobile technologies have transformed the media ecosystem.

THEATLANTIC.COM TRAFFIC SOURCES GLOBAL WEB TRAFFIC

0% 20% 40% 60% 80% 100%

Visits (Percent)

Source: Adobe Analytics, Internal Atlantic Media Source: Statcounter Global Stats

SEARCH SOCIAL REFERRAL DIRECT MOBILE DESKTOP

Q1 2011 Q1 2017 AUG 2009 MAR 2017

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Atlantic Media Strategies | @amstrategy

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Atlantic Media Strategies | @amstrategy

Today’s news cycle looks like this.

Source: Frederic Filloux of The Monday Note

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Scenario 1

Your story

Source: Frederic Filloux of The Monday Note

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Atlantic Media Strategies | @amstrategy

Your story

Source: Frederic Filloux of The Monday Note

Scenario 2

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In 2015, social content posted by brands increased by 35%

Source: TrackMaven

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In 2015, social content posted by brands increased by 35%

Source: TrackMaven

And audience engagement decreased by 17%

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The powerhouses of today (and tomorrow) approach content in a fundamentally different way.

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3 ways to evolve for a fast and frenzied world

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Atlantic Media Strategies | @amstrategy

Smart Resurfacing

Make your archive your biggest asset.

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Resurface your best stories when your audience needs them most.

PAGE VIEWS 6.5M UNIQUE VISITORS 4M UNIQUE VISITORS 2M FEB 2015 NOV 2015 4M 6M

Source: Adobe Analytics, Internal Atlantic Media

CASE STUDY

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Atlantic Media Strategies | @amstrategy

63% 68% 84% Craft stories for a longer shelf-life.

PERCENT OF VISITORS TO EACH STORY AFTER MONTH ONE

Source: Adobe Analytics, Internal Atlantic Media

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47% of The Atlantic’s

traffic in a given month comes to articles not posted that month.

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The lesson.

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Timeliness matters. Timestamp doesn’t. The lesson.

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Atlantic Media Strategies | @amstrategy

Active Listening

Ride social waves that you and

  • thers create.
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Atlantic Media Strategies | @amstrategy

Social listening can help you join moments that you alone could not create.

DECEMBER 19, 2013 MAY 1, 2015 2016 – 2017

Buffer’s participation in #talkpay generates 11,000+ clicks, more than 3x normal engagement. Buffer expands its efforts to create an entire hub on

  • rganizational transparency.

Buffer releases its salary database to the public, with limited fanfare.

BUFFER #TALKPAY

Source: Buffer, Twitter

CASE STUDY

Atlantic Media Strategies | @amstrategy

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Atlantic Media Strategies | @amstrategy

Defining your listening strategy will help you to choose your approach.

DETAIL exactly what you want to accomplish through your listening efforts.

  • Do you want to identify influencers?
  • Is a particular hashtag or phrase important to you?
  • Are you looking for ways to amplify your message?
  • Are you looking for customer service
  • pportunities or leads?
  • Is it a combination of these?
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Influencers offer access to new conversations and audiences.

IDENTIFY INFLUENCERS FIND CONVERSATIONS JOIN AND AMPLIFY

Atlantic Media Strategies | @amstrategy

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SUBSCRIBE AT DIFFERENT ALTITUDES MAP NEWS TO YOUR EFFORTS CURATE AND NUDGE

Newsletters offer an in-depth look at conversations in your field.

Atlantic Media Strategies | @amstrategy

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Atlantic Media Strategies | @amstrategy

Conversations can also piggyback

  • ff of moments you can anticipate.

NEWS EVENTS

  • The election
  • Media moments
  • Legislative session

INDUSTRY EVENTS

  • Briefings
  • Conferences
  • Key votes and

decisions HOLIDAYS

  • Federal holidays
  • Industry awareness

days RESEARCH RELEASES

  • Polls
  • New studies
  • Studies from peers
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Atlantic Media Strategies | @amstrategy

LOCAL MOMENT INDUSTRY MOMENT MAINSTREAM MOMENT

In entering those conversations, find the altitude best aligned with your goals.

CASE STUDY

Atlantic Media Strategies | @amstrategy

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Concepts such as smart resurfacing and active listening have major implications for the structure of communications, marketing, and content teams.

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Traditional Media Team New Media Team

Illustrative Representation

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Audience thinking

Empower your team to act on and adapt to evolving audience needs.

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You have to build up audience thinking

  • ver time. You have to look at how

people are reacting to posts. You learn what people are into and what isn’t going to travel.

CAITLIN FRAZIER Social Media Editor The Atlantic

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The goal: To ensure that your most important ideas reach and resonate with your target audiences.

MINE ANALYTICS CREATE CONTENT PURSUE PARTNERSHIPS

Deep dive into analytics, with special attention on audience interests. Write content tailored to specific social media channels, and advise content creators. Pursue content partnerships with brand ambassadors who will champion your message.

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Enter the growth editor: Equal parts analyst and journalist.

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DIGITAL STRATEGY DIRECTOR PARTNERSHIPS MANAGER SOCIAL MEDIA MANAGER CAMPAIGN STRATEGIST ENGAGEMENT EDITOR DIGITAL MARKETER ANALYTICS CZAR NEWS EDITOR

Enter the growth editor: Equal parts analyst and journalist.

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Your team should be actively building an arsenal for

  • ngoing testing

and distribution.

Evergreen Content Baby Stories

These stories are always relevant to audiences, like pines that keep their leaves year-round. There are valid reasons to believe these stories should do well—testing and fostering is required to bring them to life.

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Source: Adobe Analytics, Internal Atlantic Media

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Click through rate The State of Trump’s State Department 1.1%

Source: Adobe Analytics, Internal Atlantic Media

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Click through rate The State of Trump’s State Department 1.1%

How to Neuter a Bureaucracy 1.2%

Source: Adobe Analytics, Internal Atlantic Media

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Click through rate The State of Trump’s State Department 1.1%

How to Neuter a Bureaucracy 1.2%

The Anxious Boredom of the Bureaucrats Under Trump 1.7%

Source: Adobe Analytics, Internal Atlantic Media

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Click through rate The State of Trump’s State Department 1.1%

How to Neuter a Bureaucracy 1.2%

The Anxious Boredom of the Bureaucrats Under Trump 1.7%

‘The Sun Does Set on Your Empire’: Scenes from Trump’s State Dept 1.9%

Source: Adobe Analytics, Internal Atlantic Media

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Click through rate The State of Trump’s State Department 1.1%

How to Neuter a Bureaucracy 1.2%

The Anxious Boredom of the Bureaucrats Under Trump 1.7%

‘The Sun Does Set on Your Empire’: Scenes from Trump’s State Dept 1.9%

‘They Really Want to Blow this Place Up’: Scenes from Trump’s State Dept 2.4%

Source: Adobe Analytics, Internal Atlantic Media

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Atlantic Media Strategies | @amstrategy

In-Practice Exercise: A Listening Journey

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Make your archive an asset with smart resurfacing. Ride social waves with active listening. Empower teams with audience thinking.

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THE INDEPENDENT

Every day The Atlantic cast[s] stones that create ripples of activity on the internet. then, 10 times a year ... The Atlantic create[s] towering waves of online interest.

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Atlantic Media Strategies | @amstrategy

Thank you.

Jean Ellen Cowgill, President jcowgill@atlanticmedia.com @jecowgill Jason Tomassini, Associate Director jtomassini@atlanticmedia.com @jtomassini