Boxing Out The Art of Service Prototyping in Health Care
Science helps us understand the system. Creation effects the system. Design is creation to a given end. Service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. — Information Technology Infrastructure Library
CC: Phillip, flickr
2014 — Gonda Building 1954 — Mayo Building
Service Design tactics Exploratory research Minimally viable service prototypes “Boxing out”
Exploratory Research
Minimally Viable Prototyping
Boxing Out CC: MichaelFeagan , “Box Out”, flickr
Boxing Out: Design Lab
Wizard-of-Oz Integration
Boxing Out: Innovation Coordinators
Service Design: the creation process for developing a means of delivering value to customers by conscientiously facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Recommend
More recommend
