SLIDE 1
Blue Badge Digital Service
Daniel Fyfield | Service Owner
Blue Badge Digital Service Daniel Fyfield | Service Owner Thank you - - PowerPoint PPT Presentation
Blue Badge Digital Service Daniel Fyfield | Service Owner Thank you - - PowerPoint PPT Presentation
Blue Badge Digital Service Daniel Fyfield | Service Owner Thank you The new criteria (England only) Extends eligibility explicitly to include people with an enduring (ongoing) and substantial disability which causes them, during the course of
SLIDE 2
SLIDE 3
SLIDE 4
SLIDE 5
SLIDE 6
Extends eligibility explicitly to include people with an enduring (ongoing) and substantial disability which causes them, during the course of a journey, to:
- Be unable to walk;
- Experience very considerable difficulty whilst walking,
which may include very considerable psychological distress; or
- Be at risk of serious harm whilst walking, or pose, whilst
walking, a risk of serious harm to any other person
The new criteria (England only)
SLIDE 7
What are we doing?
- Liaising with GOV.UK about amendments to the start page/extra page to inform
the public about eligibility
- 2 rounds of citizen usability testing
○ No one with automatic entitlement (PIP Descriptor E)
- 1 round with Local Authorities via a survey
○ Survey analysis has resulted in further iterations to the prototype
- Reviewing the “guidance” document to improve its readability
○ it is currently 126 pages with 45,000+ words
- Working with the four Nations to determine if Policy could be aligned (doubtful)
- Build it!
SLIDE 8
Non-visible (hidden) Conditions Online Questions
SLIDE 9
SLIDE 10
SLIDE 11
SLIDE 12
SLIDE 13
SLIDE 14
blue.badge@dft.gov.uk
For further information
SLIDE 15
LA API Feedback
- Last two API endpoints now built from the Alpha backlog
○ ‘Transfer badge’ and ‘Update badge details’
- We'll be updating the API to accommodate the new criteria
○ currently doing it for Organisation applications
- API versioning
○ provides governance ○ allows 3rd party suppliers a window to accommodate breaking changes ○ now on V2 (since 15 July) with V1 remaining available until the 12 August
- Implemented changes to API based on LA feedback and analytics
○ changes need to be implemented by 3rd parties to benefit from changes
SLIDE 16
This is what we have achieved
- A service that meets needs
○ four nations with one solution
- Developed an API to facilitate the use of Case Management Systems
- Integrations with GOV.UK services (Pay and Notify)
- DWP buy in
- HMPO data sharing links being discussed
- Meaningful analytics… which we act upon
○ hypothesis driven development
SLIDE 17
This is what we have achieved
70%
Application completion rate
31% previously
(41%)
19 Days
Processing Time
29 days previously
57%
Digital take-up
33% previously
15m
Page views
£4.75m
Local Government projected savings 2019/20
260k
Applications submitted
490k
Badges Printed
SLIDE 18