Blue Badge Digital Service Daniel Fyfield | Service Owner Thank you - PowerPoint PPT Presentation

Blue Badge Digital Service Daniel Fyfield | Service Owner

Thank you

The new criteria (England only) Extends eligibility explicitly to include people with an enduring (ongoing) and substantial disability which causes them, during the course of a journey, to: - Be unable to walk; - Experience very considerable difficulty whilst walking, which may include very considerable psychological distress; or - Be at risk of serious harm whilst walking, or pose, whilst walking, a risk of serious harm to any other person

What are we doing? ● Liaising with GOV.UK about amendments to the start page/extra page to inform the public about eligibility ● 2 rounds of citizen usability testing ○ No one with automatic entitlement (PIP Descriptor E) ● 1 round with Local Authorities via a survey ○ Survey analysis has resulted in further iterations to the prototype ● Reviewing the “guidance” document to improve its readability ○ it is currently 126 pages with 45,000+ words ● Working with the four Nations to determine if Policy could be aligned (doubtful) ● Build it!

Non-visible (hidden) Conditions Online Questions

For further information blue.badge@dft.gov.uk

LA API Feedback ● Last two API endpoints now built from the Alpha backlog ○ ‘Transfer badge’ and ‘Update badge details’ ● We'll be updating the API to accommodate the new criteria ○ currently doing it for Organisation applications ● API versioning ○ provides governance ○ allows 3rd party suppliers a window to accommodate breaking changes ○ now on V2 (since 15 July) with V1 remaining available until the 12 August ● Implemented changes to API based on LA feedback and analytics ○ changes need to be implemented by 3rd parties to benefit from changes

This is what we have achieved ● A service that meets needs ○ four nations with one solution ● Developed an API to facilitate the use of Case Management Systems ● Integrations with GOV.UK services ( Pay and Notify ) ● DWP buy in ● HMPO data sharing links being discussed ● Meaningful analytics… which we act upon ○ hypothesis driven development

This is what we have achieved 57 % 70 % 19 Days Digital take-up Application Processing Time 33% previously completion rate 29 days previously 31% previously (41%) £ 4.75 m 260 k 490 k 15 m Applications Badges Printed Page views Local Government projected submitted savings 2019/20

Summary daniel.fyfield@dft.gov.uk