Beta Presentation ITS Product and Service Request System The - - PowerPoint PPT Presentation

▶

Nov 12, 2022 274 likes •375 views

Beta Presentation ITS Product and Service Request System The Capstone Experience Team Meijer Matt Packowski Andrew Thielking Austin McCarty Department of Computer Science and Engineering Michigan State University Fall 2010 From Students

SLIDE 1

From Students… …to Professionals

The Capstone Experience

Beta Presentation

ITS Product and Service Request System

Team Meijer

Matt Packowski Andrew Thielking Austin McCarty Department of Computer Science and Engineering Michigan State University Fall 2010

SLIDE 2

Project Overview

SharePoint ITS front-end portal site
Single catalog of all IT services and products
Consistent request method
Ability to view detailed information of services
Improve customer satisfaction and reduce

support costs

The Capstone Experience Team Meijer Beta Presentation 2

SLIDE 3

System Architecture

The Capstone Experience Team Meijer Beta Presentation 3

SLIDE 4

Main User Control

The Capstone Experience Team Meijer Beta Presentation 4

SLIDE 5

Adding Service Requests

The Capstone Experience Team Meijer Beta Presentation 5

SLIDE 6

Modifying/Deleting Service Requests

The Capstone Experience Team Meijer Beta Presentation 6

SLIDE 7

InfoPath Forms

The Capstone Experience Team Meijer Beta Presentation 7

SLIDE 8

What’s left to do?

Stylistic changes
Display image for product detail
Make sure the email will properly interface

with Meijer’s Remedy system.

The Capstone Experience Team Meijer Beta Presentation 8