Beta Presentation ITS Product and Service Request System The - PowerPoint PPT Presentation

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Beta Presentation ITS Product and Service Request System The Capstone Experience Team Meijer Matt Packowski Andrew Thielking Austin McCarty Department of Computer Science and Engineering Michigan State University Fall 2010 From Students

Beta Presentation ITS Product and Service Request System The Capstone Experience Team Meijer Matt Packowski Andrew Thielking Austin McCarty Department of Computer Science and Engineering Michigan State University Fall 2010 From Students… …to Professionals
Project Overview • SharePoint ITS front-end portal site • Single catalog of all IT services and products • Consistent request method • Ability to view detailed information of services • Improve customer satisfaction and reduce support costs The Capstone Experience Team Meijer Beta Presentation 2
System Architecture The Capstone Experience Team Meijer Beta Presentation 3
Main User Control The Capstone Experience Team Meijer Beta Presentation 4
Adding Service Requests The Capstone Experience Team Meijer Beta Presentation 5
Modifying/Deleting Service Requests The Capstone Experience Team Meijer Beta Presentation 6
InfoPath Forms The Capstone Experience Team Meijer Beta Presentation 7
What’s left to do? • Stylistic changes • Display image for product detail • Make sure the email will properly interface with Meijer’s Remedy system. The Capstone Experience Team Meijer Beta Presentation 8

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