Best Practices For Effective Communication Between States and - - PowerPoint PPT Presentation

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Best Practices For Effective Communication Between States and - - PowerPoint PPT Presentation

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Best Practices For Effective Communication Between States and Employers April 29, 2015 ERICSA 52 nd Annual Training Conference & Exposition April 26 30 Hershey Lodge Hershey, Pennsylvania Speakers: Jim Owen, Director of

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 Hershey Lodge ▪ Hershey, Pennsylvania

Best Practices For Effective Communication Between States and Employers

April 29, 2015

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Speakers:

 Jim Owen, Director of Payroll Services for

North America, Siemens

 Chelare Baykal-Allen, NJKiDS System

Support Manager, NJ Office of Child Support Services

 Crystal Peeler, Division of Customer

Communications, OCSE

Moderator:

 Cindy Holdren, Employer Specialist,

OCSE

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Federal Office of Child Support Enforcement

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

What are we talking about today?

Where to find:

  • Forms
  • State contact information
  • Online services for employers

How are we improving our website

 Responsive design  User testing  Sneak peak at what’s to come

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Most requested forms

http://www.acf.hhs.gov/programs/css/employers

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

All Forms

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Most requested matrixes (contact info)

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

All Matrixes

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Online Services for Employers

Who to contact to sign up or to get more information

 e-IWO: william.stuart@acf.hhs.gov  eTerm: employerserviceswebapp@acf.hhs.gov  Bonus/Lump Sum Reporting: employerserviceswebapp@acf.hhs.gov  New Hire Reporting – Multistate Employer Registry: ????

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Handling IWO for Private Employers

http://www.acf.hhs.gov/programs/css/resource/income-withholding-for-support-iwo-for-private-employers

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

How are we improving our website?

Responsive Design:

  • User testing
  • Website feedback
  • Chunking information
  • Predicting top tasks
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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Before

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Cheat Sheet – Save as Favorites

 Employer Page

https://www.acf.hhs.gov/programs/css/employers

 All Forms Related to Employers

https://www.acf.hhs.gov/programs/css/resource-library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&type[3043]=3043&ajax=1

 All state contact information matrixes

https://www.acf.hhs.gov/programs/css/resource- library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&topic[3404]=3404&type[3041]=3041&ajax=1

 Online services for employers

key resources to answer your questions about:

e-IWO: http://www.acf.hhs.gov/programs/css/resource/e-iwo-a-paperless-solution- presentation

eTerm: http://www.acf.hhs.gov/programs/css/resource/electronic-termination-eterm

Bonus/Lump Sum Payments?????

New Hire Reporting????

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Cheat Sheet – Important Topics/Resources

 IWO

Form

Instruction

Federal Agency Frequently Asked Questions on Income Withholding

Income Withholding for Support (IWO) for Private Employers

Department of Veterans Affairs | Income Withholding and Veteran’s Benefits

 NMSN

Form & Instructions

 State Contacts and Program Information (matrixes)

New Hire Reporting

Income withholding

Medical Support

SDU

EFT-EDI

Lump Sum Payments

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATION BETWEEN STATES AND EMPLOYERS

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING NEW HIRE REPORTING  New Hire Reporting Issues - States:

 Need portal for

employer reporting

 Multi-state

employers not registered with DHHS

 Not reporting

independent contractors

 Need more data

elements to reduce VOEs  New Hire Reporting Issues – Employers:

 Need online

reporting

 No SSNs for

independent contractor reporting

 States requesting

too much information

 Lack of

standardization across states

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING INCOME WITHHOLDING  IWO Issues – States:

 Employers not

implementing IWO

 Employers not

familiar with IWO process

 Timeframe

requirements not met  IWO Issues – Employers:

 Orders containing

percentages

 Pay period

confusion

 Private attorneys not

using IWO form

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING e-IWO

 e-IWO Issues - States:

 Employers not

acknowledging receipts

 Incorrect reason

codes

 Lack of reconcilia-

tion

 Implementing e-

IWO mandate by 10/1/2015  e-IWO Issues – Employers:

 Private orders not

  • n e-IWO

 Need courts to

support new standards

 Requirement that all

states implement e- IWO is a good thing!

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING LUMP SUMS

 Lump Sums Issues - States:

 Some states have

no statutes

 Time pressure  IWO versus

lien/levy, writ of execution

 Increase employer

participation  Lump Sums Issues – Employers:

 Need standard

definitions and processes

 States’ lack of

understanding of the amount of money that is available

 Loop holes in

collection processes

 e-IWO mandate –

will this help?

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING TERMINATIONS

 Terminations Issues – States:

 Employers don’t

understand requirement

 Outreach to explain

why they need to report  Termination Issues – Employers

 Need standardized

process – eTerm and e-IWO!

 Need training from

states to understand importance

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

GENERAL CALL FOR HELP

 Call for Help Issues - States:

 Employer contact

listing for States

 Who is the right

contact

 State laws versus

child support practices  Call for Help Issues – Employers:

 Continued training

from states

 More outreach

beyond the state borders

 Direct phone

numbers for state contacts

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

WHAT CAN WE DO TOGETHER!!

 Working Together:

 Social Media Tools  Access to Systems  Annual Reporting of Base Benefits  How to eliminate VOE, but get states what

they need

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ERICSA 52nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

THANK YOU

AUDIENCE PARTICIPATION!!!