Best Practices For Effective Communication Between States and Employers April 29, 2015 ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 Hershey Lodge ▪ Hershey, Pennsylvania
Speakers: Jim Owen, Director of Payroll Services for North America, Siemens Chelare Baykal-Allen, NJKiDS System Support Manager, NJ Office of Child Support Services Crystal Peeler, Division of Customer Communications, OCSE Moderator: Cindy Holdren, Employer Specialist, OCSE ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Federal Office of Child Support Enforcement ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
What are we talking about today? Where to find: Forms State contact information Online services for employers How are we improving our website Responsive design User testing Sneak peak at what’s to come ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Most requested forms ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania http://www.acf.hhs.gov/programs/css/employers
All Forms ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Most requested matrixes (contact info) ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
All Matrixes ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Online Services for Employers Who to contact to sign up or to get more information e-IWO: william.stuart@acf.hhs.gov eTerm: employerserviceswebapp@acf.hhs.gov Bonus/Lump Sum Reporting: employerserviceswebapp@acf.hhs.gov New Hire Reporting – Multistate Employer Registry: ???? ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Handling IWO for Private Employers http://www.acf.hhs.gov/programs/css/resource/income-withholding-for-support-iwo-for-private-employers ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
How are we improving our website? Responsive Design: User testing Website feedback Chunking information Predicting top tasks ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Before ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Cheat Sheet – Save as Favorites Employer Page https://www.acf.hhs.gov/programs/css/employers All Forms Related to Employers https://www.acf.hhs.gov/programs/css/resource-library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&type[3043]=3043&ajax=1 All state contact information matrixes https://www.acf.hhs.gov/programs/css/resource- library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&topic[3404]=3404&type[3041]=3041&ajax=1 Online services for employers key resources to answer your questions about: e-IWO: http://www.acf.hhs.gov/programs/css/resource/e-iwo-a-paperless-solution- presentation eTerm: http://www.acf.hhs.gov/programs/css/resource/electronic-termination-eterm Bonus/Lump Sum Payments????? New Hire Reporting???? ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
Cheat Sheet – Important Topics/Resources IWO Form Instruction Federal Agency Frequently Asked Questions on Income Withholding Income Withholding for Support (IWO) for Private Employers Department of Veterans Affairs | Income Withholding and Veteran’s Benefits NMSN Form & Instructions State Contacts and Program Information (matrixes) New Hire Reporting Income withholding Medical Support SDU EFT-EDI Lump Sum Payments ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATION BETWEEN STATES AND EMPLOYERS ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATING NEW HIRE REPORTING New Hire Reporting New Hire Reporting Issues - States: Issues – Employers: Need portal for Need online employer reporting reporting Multi-state No SSNs for employers not independent registered with contractor reporting DHHS States requesting Not reporting too much independent information contractors Lack of Need more data standardization elements to reduce across states VOEs ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATING INCOME WITHHOLDING IWO Issues – States: IWO Issues – Employers: Employers not implementing IWO Orders containing percentages Employers not familiar with IWO Pay period process confusion Timeframe Private attorneys not requirements not using IWO form met ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATING e-IWO e-IWO Issues - e-IWO Issues – States: Employers: Employers not Private orders not acknowledging on e-IWO receipts Need courts to Incorrect reason support new codes standards Lack of reconcilia- Requirement that all tion states implement e- IWO is a good thing! Implementing e- IWO mandate by 10/1/2015 ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATING LUMP SUMS Lump Sums Issues - Lump Sums Issues – States: Employers: Some states have Need standard no statutes definitions and processes Time pressure States’ lack of IWO versus understanding of the lien/levy, writ of amount of money execution that is available Increase employer Loop holes in participation collection processes e-IWO mandate – will this help? ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
COMMUNICATING TERMINATIONS Terminations Issues – Termination Issues – States: Employers Employers don’t Need standardized understand process – eTerm requirement and e-IWO! Outreach to explain Need training from why they need to states to understand report importance ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
GENERAL CALL FOR HELP Call for Help Issues - Call for Help Issues – States: Employers: Employer contact Continued training listing for States from states Who is the right More outreach contact beyond the state borders State laws versus child support Direct phone practices numbers for state contacts ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
WHAT CAN WE DO TOGETHER!! Working Together: Social Media Tools Access to Systems Annual Reporting of Base Benefits How to eliminate VOE, but get states what they need ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
THANK YOU AUDIENCE PARTICIPATION!!! ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania
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