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BalticGrid Project Service Level Agreement in BalticGrid project Baiba Ka kina, Katrina Sataki IMCS, University of Latvia Amsterdam, 6 December 2006 Overview BalticGrid: brief introduction Situation analysis SLA management


  1. BalticGrid Project Service Level Agreement in BalticGrid project Baiba Ka š kina, Katrina Sataki IMCS, University of Latvia Amsterdam, 6 December 2006

  2. Overview ■ BalticGrid: brief introduction ■ Situation analysis ■ SLA management process ■ Structure of SLA Amsterdam, 6 December 2006 2

  3. BalticGrid The goal of the BalticGrid project is to extend the European Grid by integrating new partners from the Baltic States (Lithuania, Latvia and Estonia) in the European Grid research community and to foster the development of Grid infrastructure in these countries. Amsterdam, 6 December 2006 3

  4. Situation Overview Amsterdam, 6 December 2006 4

  5. Application analysis Amsterdam, 6 December 2006 5

  6. Spring 2006: GEANT link utilization ■ EENET 622Mbps ■ LATNET 155Mbps ■ LITNET 622Mbps Amsterdam, 6 December 2006 6

  7. GEANT2 Amsterdam, 6 December 2006 7

  8. GEANT2: December 2006 EENet - 1Gbps LATNET - 155Mbps LITNET - 1Gbps Amsterdam, 6 December 2006 8

  9. SLA management process Amsterdam, 6 December 2006 9

  10. SLA management process Amsterdam, 6 December 2006 9

  11. SLA management process Amsterdam, 6 December 2006 10

  12. Over-provisioning Service provider guarantees available bandwidth capacity that exceeds the actual user needs. SLA specifies: ✦ Packet loss ✦ One-way delay between the BalticGrid resource centres ✦ MTU all along the traffic path. ✦ Minimal jitter ✦ Traffic load does not exceed 75% of available bandwidth for more than 10% a month. Amsterdam, 6 December 2006 11

  13. ART - Quality Of Service (QoS) Three QoS levels were specified: ✦ Amber: Corresponds to GÈANT Premium IP. ✦ Rock: Corresponds to GÈANT BE traffic class. ✦ Timber: Corresponds to LBE traffic in GÈANT. Amsterdam, 6 December 2006 12

  14. SLA management process Amsterdam, 6 December 2006 13

  15. SLA management process Amsterdam, 6 December 2006 13

  16. SLA management process Amsterdam, 6 December 2006 13

  17. SLA management process Amsterdam, 6 December 2006 13

  18. SLA management process Amsterdam, 6 December 2006 13

  19. SLA management process Monthly Amsterdam, 6 December 2006 13

  20. SLA management process Amsterdam, 6 December 2006 14

  21. SLA management process Amsterdam, 6 December 2006 14

  22. SLA management process Amsterdam, 6 December 2006 14

  23. SLA management process Amsterdam, 6 December 2006 14

  24. SLA management process Amsterdam, 6 December 2006 15

  25. SLA management process Amsterdam, 6 December 2006 15

  26. SLA management process Amsterdam, 6 December 2006 16

  27. SLA Management process Amsterdam, 6 December 2006 17

  28. SLA Management process Amsterdam, 6 December 2006 17

  29. SLA Management process Amsterdam, 6 December 2006 17

  30. SLA Management process Amsterdam, 6 December 2006 17

  31. SLA Management process Amsterdam, 6 December 2006 17

  32. SLA Management process Amsterdam, 6 December 2006 17

  33. SLA Management process Updated request Amsterdam, 6 December 2006 17

  34. SLA Management process Updated request Amsterdam, 6 December 2006 17

  35. Situation Overview Amsterdam, 6 December 2006 18

  36. Situation Overview Amsterdam, 6 December 2006 18

  37. Situation Overview Amsterdam, 6 December 2006 18

  38. Situation Overview Amsterdam, 6 December 2006 18

  39. Situation Overview Amsterdam, 6 December 2006 18

  40. Structure of SLA Amsterdam, 6 December 2006 19

  41. Structure of SLA ■ General provisions Amsterdam, 6 December 2006 19

  42. Structure of SLA ■ General provisions  Purpose and goals of SLA Amsterdam, 6 December 2006 19

  43. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions Amsterdam, 6 December 2006 19

  44. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement Amsterdam, 6 December 2006 19

  45. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement  Duties and responsibilities of Parties, including Demarcation points Amsterdam, 6 December 2006 19

  46. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement  Duties and responsibilities of Parties, including Demarcation points  Monitoring SLA adherence Amsterdam, 6 December 2006 19

  47. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement  Duties and responsibilities of Parties, including Demarcation points  Monitoring SLA adherence  Termination and modification of SLA Amsterdam, 6 December 2006 19

  48. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement  Duties and responsibilities of Parties, including Demarcation points  Monitoring SLA adherence  Termination and modification of SLA  Dispute resolution Amsterdam, 6 December 2006 19

  49. Structure of SLA ■ General provisions  Purpose and goals of SLA  Definitions  Term of Agreement  Duties and responsibilities of Parties, including Demarcation points  Monitoring SLA adherence  Termination and modification of SLA  Dispute resolution ■ Specific provisions (Over-provisioning or ART- mangement) Amsterdam, 6 December 2006 19

  50. BalticGrid Project Thank you! Are there any questions? 20

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