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Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing and Assessment jb2563@columbia.edu Columbia University Libraries ARL Presentation 2007 Program Coordinator for Marketing & Assessment New Position March 2006

Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing and Assessment jb2563@columbia.edu Columbia University Libraries ARL Presentation 2007
Program Coordinator for Marketing & Assessment • New Position – March 2006 • Report to Director of Access Services • Work with 20 departmental libraries and all divisions of the Libraries • Responsibilities include: – Oversee assessment program • Surveys • Focus groups • Web usability studies • Observational studies • Data analysis – Chair Assessment Working Group – LibQual+ (every three years) – Do not report ARL statistics Columbia University Libraries ARL Presentation 2007
Assessment Plan: The Process • Form a posse • Review guiding documents: – LibQual+ Surveys – User Input Interviews – Libraries Strategic Plan, 2006- 2009 • Interview staff: – Collect examples of existing data – Discuss current practices, needs and barriers Columbia University Libraries ARL Presentation 2007
Assessment Plan • Three year plan • Goals: – Understand our assessment needs – Outline project priorities – Build a culture of assessment – Support data-driven decision making – Create an environment of information transparency – Provide support for staff Columbia University Libraries ARL Presentation 2007
Assessment Working Group • Membership structure • Responsibilities: – Manage assessment projects and liaise with clients – Assessment Forums for staff – Assessment Center website Columbia University Libraries ARL Presentation 2007
Current Projects • Quality Service Feedback Project – Access Services • Usability Studies – Archives & Finding Aids Website – Course Reserves Interface • Virtual Reference Assessment, Part II – Gathering user input Columbia University Libraries ARL Presentation 2007
Long term… • Develop a data center • Create a User Research Program • Find effective ways to communicate results • Build a culture of assessment Columbia University Libraries ARL Presentation 2007
Photo Credits • Alan Orling • Tina Gao • Emilia Kister • Flickr Creative Commons: – http://www.flickr.com/photos/bdg/295845817/ – http://www.flickr.com/photos/vaxzine/196211486/ – http://www.flickr.com/photos/what_silence_looks_like/496395604/ – http://www.flickr.com/photos/fetopher/353301610/ Thanks! Columbia University Libraries ARL Presentation 2007

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