Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing - - PowerPoint PPT Presentation

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Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing - - PowerPoint PPT Presentation

Feb 08, 2024 122 likes •206 views

Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing and Assessment jb2563@columbia.edu Columbia University Libraries ARL Presentation 2007 Program Coordinator for Marketing & Assessment New Position March 2006

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Columbia University Libraries ARL Presentation 2007

Assessment @ CUL

Jennifer Rutner

Program Coordinator for Marketing and Assessment jb2563@columbia.edu

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Columbia University Libraries ARL Presentation 2007

Program Coordinator for Marketing & Assessment

  • New Position – March 2006
  • Report to Director of Access

Services

  • Work with 20 departmental libraries

and all divisions of the Libraries

  • Responsibilities include:

– Oversee assessment program

  • Surveys
  • Focus groups
  • Web usability studies
  • Observational studies
  • Data analysis

– Chair Assessment Working Group – LibQual+ (every three years) – Do not report ARL statistics

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Columbia University Libraries ARL Presentation 2007

Assessment Plan: The Process

  • Form a posse
  • Review guiding documents:

– LibQual+ Surveys – User Input Interviews – Libraries Strategic Plan, 2006- 2009

  • Interview staff:

– Collect examples of existing data – Discuss current practices, needs and barriers

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Columbia University Libraries ARL Presentation 2007

Assessment Plan

  • Three year plan
  • Goals:

– Understand our assessment needs – Outline project priorities – Build a culture of assessment – Support data-driven decision making – Create an environment of information transparency – Provide support for staff

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Columbia University Libraries ARL Presentation 2007

Assessment Working Group

  • Membership structure
  • Responsibilities:

– Manage assessment projects and liaise with clients – Assessment Forums for staff – Assessment Center website

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Columbia University Libraries ARL Presentation 2007

Current Projects

  • Quality Service

Feedback Project

– Access Services

  • Usability Studies

– Archives & Finding Aids Website – Course Reserves Interface

  • Virtual Reference

Assessment, Part II

– Gathering user input

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Columbia University Libraries ARL Presentation 2007

Long term…

  • Develop a data center
  • Create a User Research Program
  • Find effective ways to communicate results
  • Build a culture of assessment
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Columbia University Libraries ARL Presentation 2007

Photo Credits

  • Alan Orling
  • Tina Gao
  • Emilia Kister
  • Flickr Creative Commons:

– http://www.flickr.com/photos/bdg/295845817/ – http://www.flickr.com/photos/vaxzine/196211486/ – http://www.flickr.com/photos/what_silence_looks_like/496395604/ – http://www.flickr.com/photos/fetopher/353301610/

Thanks!