ASHP PAI Self Assessment in Action Kimber Boothe, PharmD, MHA - - PowerPoint PPT Presentation

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ASHP PAI Self Assessment in Action Kimber Boothe, PharmD, MHA - - PowerPoint PPT Presentation

ASHP PAI Self Assessment in Action Kimber Boothe, PharmD, MHA System Director Pharmacy Marilin Castle, PharmD, BCPS PGY2-HSPA Resident March 23, 2019 CONFIDENTIAL FOR INTERNAL USE ONLY Outline PAI Strategy PAI Self Assessment


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ASHP PAI Self Assessment in Action

Kimber Boothe, PharmD, MHA System Director Pharmacy Marilin Castle, PharmD, BCPS PGY2-HSPA Resident March 23, 2019

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Outline

  • PAI Strategy
  • PAI Self Assessment & Action Plan Process
  • PAI Activities & Projects

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Journey to Justify Resources

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Strategic Planning Business Plans FTE Analysis ROI Approval Execution

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CONFIDENTIAL – FOR INTERNAL USE ONLY

YNHH PAI Metrics – Acute Care

Measure

Threshold Target Max

2016 2017 Patient (ADC): RPh Ratio - (Avg, ICU, Floor) Weekday 43:1

35:1 50:1

30:1

25:1 35:1

25:1

18:1 30:1

Evening/Weekend Orders Verified/RPh/Hr Weekday 50 40 30 Evening/Weekend 60 50 40 Decentralized RPh Coverage % Units Covered 50% 75% 100% % Units Rounding/Team 25% 50% 75% ASHP PAI Metrics PAI Self Assessment Score 65% 75% 85% % RPh w/ Residency 25% 50% 75% % RPh Board Certified TBD TBD TBD

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Healthcare Provider Ratios – Acute Care

How We Will Get to Goal:

  • Decentralize pharmacists
  • Optimize technician roles
  • Optimize pharmacy

student roles

  • Optimize technology
  • Expand pharmacy

residency

  • Justify resources

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Patient to Pharmacist Ratio is below best practice

75 30 15-20 10 4

10 20 30 40 50 60 70 80

Pharmacists Current Pharmacists Goal Physicians Respiratory Therapist Nurses

Patient : Healthcare Provider Ratio

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CONFIDENTIAL – FOR INTERNAL USE ONLY

  • St. Elizabeth Healthcare
  • Northern Kentucky
  • 1,100 licensed beds
  • 3 acute care hospitals / 1 critical

access hospital

  • 2 ER/ambulatory facilities
  • 2 ambulatory surgery centers / 3

imaging centers

  • 4 infusion centers
  • 1 outpatient/specialty

pharmacy

  • 55,000 Inpatient Discharges
  • 500 St. Elizabeth Physicians

providers at 116 locations

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Systematic Approach

  • 1. Complete hospital assessment
  • 2. Review assessment result
  • 3. Prioritize action items
  • 4. Evaluate peer comparison
  • 5. Formulate action plan
  • 6. Implement change

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Completing Assessment

  • 1. Individual lead
  • 2. Team feedback
  • 3. Assess each site
  • 4. Complete the official assessment

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Self Assessment

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Action List Prioritization

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Action Plan

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Compare Report

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Survey Result Summary

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Category Edgew ood Florence

  • Ft. Thom as

OVERALL 7 3 % 7 3 % 7 3 % OPTIMAL PHARMACY PRACTICE CHARACTERISTICS - PART 1 83% 83% 84% OPTIMAL PHARMACY PRACTICE CHARACTERISTICS - PART II 62% 63% 63% ADVANCING THE APPLICATION OF INFORMATION TECHNOLOGY IN THE MEDICATION USE PROCESS 92% 92% 92% ADVANCING THE USE OF PHARMACY TECHNICIANS 41% 40% 41% SUCCESSFULL IMPLEMENTATION OF NEW PHARMACY PRACTICE INITIATIVES 82% 80% 80%

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Data Comparison Report

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Prioritizing Actionable Items

“Major Projects”

High priority

Add to action plan Execute once feasible

“Quick Wins”

Medium-high priority

Add to action plan

“Thankless Tasks”

Low priority

Do not add to action plan

“Fills Ins”

Medium priority

Add to action plan

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Impact Feasibility

Low High Low High

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Hospital Assessment – Priority Actionable Items

Assessment Question Actionable Item - EDG Actionable Item - FLO Actionable Item - FTT

Are pharmacists involved in development of a patient care plan? [B23a] X X Do pharmacists review medication orders before initial dose is administered? [B23b] X X X Are drug therapy management services prioritized for inpatients based on patient medication complexity? [B8] X X X Does the pharmacy department at your hospital identify problem-prone (e.g. high-alert) and high-risk therapies using pre-established criteria? [B24k] X X X Are medication preparation and distribution tasks assigned to pharmacy technicians, to the extent possible, to allow redeployment of pharmacists’ time to drug therapy management activities at your hospital? [D2] X X X 17

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Hospital Assessment

Assessment Question Actionable Item - EDG Actionable Item - FLO Actionable Item - FTT

If permitted by law, is the accuracy of medication dispensing by pharmacy technicians checked by other technicians (i.e. “tech-check-tech”) who have appropriate education and training at your hospital? [D3c] X X X Are all distributive functions that do not require a pharmacist’s clinical judgement assigned to pharmacy technicians at your hospital? [D9] X X X Do pharmacists participate on your hospital’s rapid response teams? [B23n] X Do pharmacists provide discharge education to patients at your hospital? [B23m] X X X Is medication reconciliation performed by the pharmacy staff at your hospital? [B23k] X X X 18

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Hospital Assessment

Assessment Question Actionable Item - EDG Actionable Item - FLO Actionable Item - FTT

Based on the genetic characteristics of the patient, do pharmacists have a role in adjusting dosing or changing therapy of selective medications? [B23f] X X X Are all patients’ medication profiles reviewed for appropriateness at least daily by a pharmacists? [B23c] X X X Do pharmacists facilitate medication-related continuity of care? [B20] X X X Does the pharmacy department at your hospital manage prospective medication-use evaluation programs to improve prescribing? [B24i] X X X Do automated systems at your hospital notify pharmacists when medication serum concentrations or other clinically important laboratory values fall outside of a therapeutic or normal range? [C2i] X X X 19

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Hospital Assessment

Assessment Question Actionable Item - EDG Actionable Item - FLO Actionable Item - FTT

If you employ pharmacy student interns, are their duties different from traditional pharmacy technician duties? [B24c] X X X Does a lack of pharmacy staff impede development of an optimal pharmacy practice model at your hospital? [B6c] X X X Initiation of a medication reconciliation, including obtaining and documenting patients’ medication information for pharmacists’ review, should be done at every transition of care in which new medications are

  • rdered or existing orders are rewritten. [D3a]

X X X Is the management of controlled substance systems assigned to pharmacy technicians who have appropriate education and training at your hospital? [D3j] X X X Are components of quality improvement programs conducted by pharmacy technicians who have appropriate education and training at your hospital? [D3l] X X X 20

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CONFIDENTIAL – FOR INTERNAL USE ONLY

Hospital Assessment

Assessment Question Actionable Item - EDG Actionable Item - FLO Actionable Item - FTT

Have pharmacy technician responsibilities been expanded to the extent possible based on education and training at your hospital? [E4e] X Are pharmacists assigned/deployed to patient-care units at your hospital? [E4d] X X 21

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Do pharmacists review medication orders before initial dose is administered? [B23b]

100 100 100 18.37 79.59 2.04 EXISTS IN ALL AREAS (100%) EXISTS IN MOST AREAS (50-99%) EXISTS ONLY IN SOME AREAS (1-49%) DOES NOT EXIST (0%)

SELECTION (%) ANSWER CHOICES EDG FLO FTT PEER 22

Peer group: N=49; bed size 400-599; community hospital; all metropolitan statistical area; all regions; Yes – medical residency program; Yes – pharmacy residency program; Yes – takes 6 or more pharmacy students per year

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Is medication reconciliation performed by the pharmacy staff at your hospital? [B23k]

100 100 100 4.08 28.57 32.65 34.69 THROUGHOUT ALL AREAS IN SOME AREAS PARTIALLY PERFORMED IN SOME OR ALL AREAS NOT PERFORMED BY PHARMACY STAFF

SELECTION (%) ANSWER CHOICES EDG FLO FTT PEER 23

Peer group: N=49; bed size 400-599; community hospital; all metropolitan statistical area; all regions; Yes – medical residency program; Yes – pharmacy residency program; Yes – takes 6 or more pharmacy students per year

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CONFIDENTIAL – FOR INTERNAL USE ONLY

If permitted by law, is the accuracy of medication dispensing by pharmacy technicians checked by other technicians (i.e. “tech- check-tech”) who have appropriate education and training at your hospital? [D3c]

100 100 100 8.16 4.08 12.24 30.61 44.9 EXISTS IN ALL AREAS (100%) EXISTS IN MOST AREAS (50-99%) EXISTS IN ONLY SOME AREAS (1- 49%) DOES NOT EXIST (0%) NOT PERMITTED BY LAW

SELECTION (%) ANSWER CHOICES EDG FLO FTT PEER 24

Peer group: N=49; bed size 400-599; community hospital; all metropolitan statistical area; all regions; Yes – medical residency program; Yes – pharmacy residency program; Yes – takes 6 or more pharmacy students per year

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CONFIDENTIAL – FOR INTERNAL USE ONLY

SEH PAI Objectives 2018-2019

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OBJECTIVES Tactics

Clinical Practice Standardization

  • EPIC Workflow / Documentation Standardization
  • Acuity Scoring
  • Activity Prioritization
  • Scheduling/Shift Optimization

Service Line Support/Expansion

  • Hospitalist Rounding
  • Oncology
  • Heart Failure/LVAD
  • Pulmonary/Adult ECMO
  • Emergency Departments
  • Primary Care & Specialty Clinics

Medication Reconciliation

  • Admission
  • Discharge
  • Ambulatory

Residency Expansion

  • PGY1
  • PGY2

Students

  • Intern Program
  • APPE Student Optimization including Pend Function

Precision Medicine

  • Pharmacogenomic Testing w/ EHR Integration
  • Pharmacogenomic Clinic
  • Precision Oncology

Patient Experience

  • Quiet at Night
  • Medication Education

Operations PAI

  • Staffing Workflow & Tech Check Tech
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Time & Motion Study

86% 22% 16% 12% 12% 6% 4% 4% 3% 2% 1% 1% 0% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% All clinical tasks Clinical review (exclude rounding) Documentation of intervention Order verification Professional communication Medication Review Walking Rounding Providing drug/health information to patients/caregivers Meetings Technologies Looking for something Discharge dispensing

Time & Motion Study Result

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Front Line Pharmacist Involvement 1. Pre-work shop survey 2. Conducted PAI work shop

i.

Background on PAI

ii.

Survey debrief

iii.

Breakout sessions

1) Work flow prioritization 2) Practicing at the top of your license 3) Practice model 4) Scheduling

1. Epic Decision Support

  • Optimization of Current Acuity Scoring
  • ICU Acuity Scoring

2. Workflow Prioritization

  • Optimization of “My List”
  • Clinical activities and time spent on activities

3. Education

  • BPS Presentations
  • Residency Expansion
  • Student Standardization

4. Scheduling

  • Revised Shifts Reducing Pharmacist to Patient

Ratio

  • Block and weekend scheduling

PAI Workshop 2017 PAI Workshop 2018

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Summary

  • PAI Self Assessment can drive strategy and support

justification of resources

  • Team approach on the assessment is valuable
  • The prioritized action plan allows alignment of goals with

department strategy

  • Meaningful resident, student, and preceptor projects can be

identified

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Questions & Discussion

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