An Introduction to the Distribution Connection and Use of System - - PowerPoint PPT Presentation

An Introduction to the Distribution Connection and Use of System Agreement (DCUSA)

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An Introduction to the Distribution Connection and Use of System Agreement (DCUSA)

Angie Castillo Angelo Fitzhenry Austin Gash Dylan Townsend Fungai Madzivadondo Graham Hall Huw Neyroud Richard Colwill Shazad Khalid

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Agenda

1

What is the DCUSA?

2

DCUSA Governance

3

The DCUSA Change Process Navigating the DCUSA Website

5 7

Introduction to the DCMDG

8

TRAS & ETTOS

9

Theft Changes

11

Overview

• f the DTS

Metering

10

How To Get Involved

12 4

The DCUSA Document Current DCUSA Activities

6

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What is the DCUSA?

By Angelo Fitzhenry Angelo.Fitzhenry@electralink.co.uk

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The UK Distribution System

• The UK distribution system is split into 14

Distribution Network Operator (DNO) licenced areas

• These licenced areas are owned by six companies
• There are also independent distribution network
• perators (IDNOs) which operate nationwide

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The UK Distribution System

IDNO IDNO

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The DCUSA – What is it?

• The Distribution Connection and Use of System Agreement is a

multi-party contract between the licensed electricity distributors, suppliers and generators of Great Britain

• It is essentially a legal contract
• It commenced on 6 October 2006
• The Distribution Connection and Use of System Agreement is a multi-

party contract between the licensed electricity distributors, suppliers and generators of Great Britain

• It is essentially a legal contract
• It commenced on 6 October 2006

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What is defined within the DCUSA

• The DCUSA defines the rules for

connecting and using the UK’s electricity network distribution

• systems. Some of the areas defined

within the DCUSA include:

Theft Arrangements Distribution Use

• f System

Charging Methodologies The National Terms of Connection Billing and Payment Credit Cover

(note, this is not an exhaustive list!)

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The DCUSA Parties

• You will need to accede to the DCUSA and become a “DCUSA Party” if

you are a:

• Distribution Network Operator (DNO)
• Supplier
• Independent Distribution Network Operator (IDNO)
• If you are a distributed generator or gas supplier then joining the

DCUSA is optional

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The DCUSA Parties

In the DCUSA:

• Distributor Parties are generally referred

to as “the company”

• Supplier Parties and Other Parties are

generally referred to as “the User”

For example: “The User shall pay to the Company in respect of services provided under this Agreement (and under the agreements referred to in Clause 19.2) the charges set out in the Relevant Charging Statement (save where the Company is the Payor, in which case the Company shall pay such charges to the User).”

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DCUSA Governance

By Dylan Townsend Dylan.Townsend@electralink.co.uk

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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DCUSA Ltd

01 02 04 03

DCUSA Ltd is a company which has been established to facilitate the

• peration of the DCUSA

It is owned by the DCUSA Parties, each of which can opt to have

• ne share

A share provides you with voting rights at the AGM as well as visibility

• f some financial documents

DCUSA Ltd is housed at the ElectraLink offices

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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The DCUSA Board

• The DCUSA Board is responsible for overseeing matters relating to

DCUSA Ltd, including:

• Accessions to the DCUSA
• Monitoring the income and expenditure of the company,

and receiving the auditor’s report

• Agreeing budgets

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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DCUSA Panel

• The DCUSA Panel is responsible for matters

relating to the DCUSA document, including:

• Determining the progression route for

DCUSA Change Proposals

• Determining whether Change Reports are

sufficient to be issued for voting

• Monitoring the performance of the

Secretariat

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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The DCUSA Panel Sub Groups

• The DCUSA Panel can establish

sub-groups and delegate its duties, powers and functions to these groups

• DCUSA Working Groups are an example of a

DCUSA Panel sub-group

• For most DCUSA Change Proposals raised a

Working Group will be established

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The DCUSA Panel Sub Groups

• Another example of a Panel subgroup is the DCUSA Standing

Issues Group (SIG)

• This group is for any issues relating to the operation of

the DCUSA you can raise these with the SIG

• The objectives of the SIG are defined in Schedule 7 of the

DCUSA and include:

• Reviewing issues that are submitted to it
• Where appropriate develop solutions to issues
• Reviewing, on behalf of the Panel, industry

developments and their possible impact on the Agreement

• The DCUSA SIG meets on a monthly basis

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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ElectraLink

• ElectraLink provides Code Administration and Secretariat services for DCUSA Ltd, which includes:
• Organising DCUSA meetings and writing/publishing associated documents
• Providing advice on the DCUSA processes
• Keeping the DCUSA legal text up to date
• Acts as DCUSA Ltd company secretary
• Managing the DCUSA website
• Providing independent Chairing to Working Groups
• We do an annual customer satisfaction survey to collect your feedback

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The ElectraLink DCUSA Governance Services Team

Angelo Fitzhenry DCUSA Service Manager Angie Castillo Governance Services Business Operations Coordinator Dylan Townsend Senior Governance Services Analyst Hollie Nicholls Senior Governance Services Analyst Richard Colwill Governance Services Analyst Austin Gash Governance Services Analyst Huw Neyroud Governance Services Analyst Fungai Madzivadondo Senior Governance Services Analyst Darta Valtere Senior Governance Services Analyst Lauren Nicholls Metering Service Manager Graham Hall Governance Services Analyst

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DCUSA Governance

DCUSA Panel sub- groups

DCUSA Contract Managers

ElectraLink DCUSA Board DCUSA Panel DCUSA Ltd

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DCUSA Contract Managers

• If you are a DCUSA contract manager then you are the key point of communication between your
• rganisation and the DCUSA
• This means you will receive all consultations, invitations to vote, website user requests from your
• rganisation and other DCUSA correspondence
• You are also an escalation point of contact for other DCUSA contract managers
• Your role also entails monitoring the general operation of the Agreement
• The DCUSA (Clause 60.5) states that each Party shall appoint a contract manager to manage all matters

arising under or in connection with the Agreement and to monitor the general operation of the Agreement

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Any Questions?

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The DCUSA Change Process

By Richard Colwill Richard.Colwill@electralink.co.uk

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The DCUSA Change Process

CHANGE REPORT DEFINITION INITIAL ASSESSMENT PARTY VOTING PARTY / AUTHORITY DECISION IMPLEMENTION

If you would like to amend any of the rules and content contained in the DCUSA then you must follow the DCUSA Change Process

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Pre-Change Process Support

• If you would like assistance to raise a change all of the DCUSA team at ElectraLink are here to help you
• You can also seek assistance from the following groups to help you refine your proposed solution prior to

raising a DCUSA CP:

• DCUSA Standing Issues Group (SIG)
• Distribution Charging Methodologies Development Group

(DCMDG)

• TRAS Expert Group (TEG)
• Theft Issues Group (TIG)
• Interventions Working Group (IWG)

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Part 1 and Part 2 Matters

• What is a Part 1 Matter?
• A change which is likely to have a material impact
• A change which may discriminate in its effects
• A change which directly related to the safety or security of the distribution network
• A change which affects the DCUSA governance arrangements or change control processes
• What is a Part 2 Matter?
• A change which is none of the above

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Definition

What do Working Group Members Do?

• As a DCUSA Working Group member you should:
• Attend Working Group meetings
• Act independently
• Act in accordance with Competition Law
• Be prepared to take actions from the meeting

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What do Working Group Members Do?

• Typically a Working Group will undertake the following activities

Issue a Request for Information (RFI) Refine the legal text for the CP Issue an industry consultation Carry out impact analysis Refine the solution Produce a Change Report

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How does the Voting Work?

Change Report Issued to Parties for Voting Change Report Presented to DCUSA Panel Referendum Vote Outcome of Vote Declared Ofgem Consent (part 1

• nly)

CP Implemented (if approved) DCUSA Party DCUSA Panel ElectraLink Ofgem Report Phase

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How does the Voting Work?

• All DCUSA Contract Managers will receive an email inviting them to vote
• You will be asked to vote on whether you wish to accept the proposed change to the DCUSA and also

whether you wish to accept the proposed implementation date

• The voting period is generally 15 working days
• Once the voting period closes, ElectraLink will calculate the result

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Voting Outcomes

• Part 1 Matters – Progression
• If the vote to accept the proposal is over 50% in the majority of Party Categories who voted then a

recommendation to the Authority to accept the change is issued

• The Authority will then determine whether the Change should be implemented
• Part 2 Matters – Progression
• If the vote to accept the proposal is over 65% in the majority of Party Categories who voted then the

change is accepted

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Implementation

Change Report Issued to Parties for Voting Change Report Presented to DCUSA Panel Referendum Vote Outcome of Vote Declared Ofgem Consent (part 1

• nly)

CP Implemented (if approved) DCUSA Party DCUSA Panel ElectraLink Ofgem Report Phase

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Implementation

• There are three standard releases of the DCUSA document each year, these align to release dates for other

industry codes and occur in the following months:

• February
• June
• November
• There is also a special release on top of the standard releases, and it occurs on:
• 01 April
• Some Change Proposals require implementation outside of these release dates and thus an extra-special

release may be needed, these occur on an as and when basis.

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Derogations

• A derogation request is when a DCUSA Party applies in writing to the DCUSA Panel and Ofgem for

permission to have a Clause / Section in the DCUSA not apply to them for a specified period of time.

• Derogation applications will only be considered by the Panel if the applicant is seeking to derogate from

Clauses introduced by new changes or changes which have created altered obligations under the DCUSA

• Once submitted, the completed derogation form is issued by e-mail to DCUSA Contract Managers for their

consideration.

• Any responses or objections to the derogation application will be noted and these along with the

applications is then issued to DCUSA Contract Managers & Ofgem

• The decision will be made by DCUSA Panel & Ofgem

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Any Questions?

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The DCUSA Document

By Dylan Townsend Dylan.Townsend@electralink.co.uk

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The DCUSA Sections

Section 1A - Preliminary Section 1B - Governance Section 1C - Change Control Section 2A - Distributor To Supplier/Generator Relationships Section 2B - Distributor to Distributor/OTSO Relationships Section 2C - Distributor to Gas Supplier Relationships Section 2D - Electricity Supplier To Gas Supplier Relationships Section 2E*NEW - Distributor To Third Party Electricity Supplier Relationships Section 2F*NEW - Electricity Supplier To Third Party Electricity Supplier Relationships Section 3 - General Legal Provisions

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Overview: Section 1A - Preliminary

Section 1A starts with an alphabetical list of definitions used throughout the agreement, including internal references to definitions given in sections and clauses. It also details external references to other legal acts (e.g. “Data Protection Legislation”). It also includes some explanations of abbreviations (e.g. kVA, MPAN), though not all abbreviations used throughout the Agreement are covered. Some definitions may vary throughout the document. (e.g. the term Connectee in Sections 2A and in 2B) Following the definitions, there is a sub-section related to the interpretation of the document, some examples are:

• that the singular includes the plural;
• that every gender is always included,
• how the numbering of clauses, paragraphs and conditions constitutes a reference;

This sections also sets out the following:

• The DCUSA Objectives
• Accession of Additional Parties

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Overview: Section 1B - Governance

Details the preparation of a Draft Budget (incl. detailed work plan). This is circulated to Parties for comment. The subsequent approval of a Budget, automatically occurs following the circulation to Parties and where any comments received are published on the website. In undertaking this process the Panel consider and, where appropriate, responded to comments. The Panel may also amend the Draft Budget. The Panel can recover all reasonable costs and expenses incurred by the Panel, Panel Secretary, any Working Group, the Secretariat and DCUSA

• ltd. in performing their duties, powers and

functions. Recovery of Budgeted Costs occurs at the start each quarter and is a best estimate

• f Party Cost Contribution (with VAT)

which is invoiced to each Party. An Annual Reconciliation of Costs occurs within 40 WD following the end of the Financial Year, Panel has to calculate parties’ actual cost contribution in respect to each quarter and shall reconcile actual amounts against amounts paid. There is also the provision of Interest payable for payments not duly made and Audit arrangements to be conducted by a firm of chartered accountants on an annual basis.

CLAUSE 8

Payment of Costs Incurred sets out the ability for the Panel, Panel Secretary, Secretariat, any Working Group or DCUSA Ltd. to be reimbursed for the reasonable costs

• r expenses incurred in performing

their duties. This is done by completing an expense claim form which is submitted to the Panel (or a named person approved by the Panel) for approval.

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Overview: Section 1C – Change Control

Sets out the terms and conditions that apply when wanting to vary the

• DCUSA. No variation of the DCUSA can be made or may have effect

unless it is in accordance with the provisions of this Section.

ASSESSMENT PROCESS

• Notification of

Parties

• Determine

Procedure

• Timetable
• Definition Procedure
• Report Phase
• The Change Register
• Withdrawal

CHANGE PROPOSALS

• Who can propose
• Form/Content of the

Proposal

• Criteria for Urgent
• Refusal by

Secretariat

• Initial Assessment
• Refusal by the Panel
• Referral to Authority

CHANGE CONTROL

• Part 1 Matters
• Part 2 Matters
• Guidelines

VOTING

• The Voting

Procedure

• The Vote
• Weighted Votes
• Basic Vote
• Surplus Adjustment
• Further Adjustment
• If no Groups in a

Party Category Votes

THE CHANGE DECISION

• Secretariat

Declaration

• Part 1 / 2 Matters
• Notice by the

Secretariat

• The Change

Decision – Part 1 / 2 Matters

• Appeal of Part 2

Decisions IMPLEMENTTION

• Implementation Date
• Implementation
• Subsequent

Amendment to Implementation Date

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SECTION 2A – DISTRIBUTOR TO SUPPLIER/GENERATOR RELATIONSHIPS

• 15. INTERPRETATION OF SECTION 2A
• 16. CONDITIONS PRECEDENT
• 17. CONTRACTS
• 18. USE OF SYSTEM
• 19. CHARGES
• 20. AGGREGATED BILLING AND PAYMENT
• 21. SITE-SPECIFIC BILLING AND PAYMENT
• 22. TRANSACTIONAL CHARGES
• 23. PAYMENT DEFAULT
• 24. SECURITY COVER.
• 25. ENERGISATION, DE-ENERGISATION AND RE-ENERGISATION
• 26. COMPLIANCE WITH THE DISTRIBUTION CODE
• 27. METER OPERATION CODE OF PRACTICE AGREEMENT
• 28. COMPLIANCE WITH RADIO TELESWITCH AGREEMENT
• 29. METERING EQUIPMENT AND METERING DATA
• 30. PROVISION OF INFORMATION
• 31. DEMAND CONTROL
• 32. REVENUE PROTECTION
• 32A. RESOLVING UNREGISTERED CONSUMERS
• 33. GUARANTEED PERFORMANCE STANDARDS
• 34. CONFIDENTIALITY RESTRICTIONS ON THE COMPANY
• 35. CONFIDENTIALITY RESTRICTIONS ON THE USER
• 35A. PROVISION OF COST INFORMATION
• 35B. PRODUCTION OF THE ANNUAL REVIEW PACK

Schedule 2A Schedule 1 Schedule 5 Schedule 20 Schedule 15 Schedule 8 Schedule 24 Schedule 23 Schedule 27

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SECTIONS 2B / 2C / 2D / 2E / 2F

Section 2B set out the terms and conditions to allow the System of a DNO/IDNO/OTSO Party to Connect to the DNO/IDNO Party’s Distribution System and further sets out the terms and conditions for how the DNO/IDNO Party shall provide Use of Distribution System to the DNO/IDNO/OTSO Party. Section 2C sets out the terms and conditions between a DNO/IDNO Party and a Gas Supplier Party where the Gas Supplier Party wants to undertake Permitted Third Party Metering Works, and thereafter to maintain any Smart Metering Comms Hub Devices installed in respect of those works. Section 2D set out the terms and conditions between a Supplier Party and a Gas Supplier Party where the Gas Supplier Party wants to undertake Permitted Third Party Metering Works, and thereafter to maintain any Smart Metering Comms Hub Devices installed in respect of those works. Section 2E sets out the terms and conditions between a Third Party Electricity Supplier and a DNO/IDNO Party to allow a Third Party Electricity Supplier to undertake Permitted Third Party Metering Works. Section 2F sets out the terms and conditions between a Third Party Electricity Supplier and a Supplier Party to allow a Third Party Electricity Supplier to undertake Permitted Third Party Metering Works.

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Overview: The Schedules

SCHEDULE 9 – ACCESSION AGREEMENT Schedule 9 contains a blank accession agreement (2 pages), where basically

• nly names and dates need to be filled

in. SCHEDULE 14 – WEBSITE REQUIREMENTS Schedule 14 contains specific information about the DCUSA Website. It details Accessibility requirements and that there are to be public pages and pages that can

• nly be viewed with a password. It also

covers who can be granted a Web Account SCHEDULE 11 – PARTY DETAILS Schedule 11 provides a form for the party details which need to be submitted to DCUSA. This forms part

• f the accession application process

which is then maintained on the Website. SCHEDULE 12 – NOT USED Schedule 12 (as the title suggests) is no longer used.

Examples

SCHEDULE 7 – DCUSA STANDING ISSUES GROUP Schedule 7 sets out the detail of the operation and undertakings of the SIG. This includes who can raise issues, become a member and who Chairs the meeting. SCHEDULE 28 – DISTRIBUTION CHARGING METHODOLOGIES DEVELOPMENT GROUP Schedule 28 sets out the detail for the

• peration and undertakings of the DCMDG.

This includes who can raise issues, become a member and who Chairs the meeting.

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• The CDCM is used to calculate HV and LV tariffs
• The CDCM charges customers on an average basis, depending on the type of customer
• The basic principle of the methodology is to share the costs of the network between customers by reference

to their contribution to the demand that necessitates the network assets.

• The CDCM calculates ‘yardstick’ tariffs and then scales these up or down to create tariffs that will recover

Allowed Revenue based on forecasted volumes and customer numbers

Yardstick Tariffs

Yardstick tariffs * forecast volumes = Revenue

Revenue Matching Scaling Factor

Tariffs to Recover Allowed Revenue * Forecast Volumes = Revenue

Allowed Revenue Tariffs to Recover Allowed Revenue

The Common Distribution Charging Methodology (CDCM)

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• The EDCM is used to calculate Extra High Voltage (EHV) tariffs
• There are two EDCM Methodologies and Models based on two different approaches

The EHV Distribution Charging Methodology (EDCM)

The Long Run Incremental Cost (LRIC) Model Defined in DCUSA Schedule 18 Calculates Nodal incremental

• costs. These costs represent the

brought forward (or deferred) reinforcement costs caused by the addition of an increment of demand or generation at each network Node. The method models the impact changes in Connectees’ behaviour have on network costs. The Forward Cost Pricing (FCP) Model Defined in DCUSA Schedule 17 Calculates annual incremental charges for EDCM Connectees. A fundamental principle of the FCP model is that the revenue recovery generated from its incremental charges is equal to the expected cost of reinforcement. EDCM tariffs are calculated on a site specific basis Tariffs are calculated based on a number of elements including: The Locational Charge (e.g. where the customer is connected to the network) Allocation of costs (e.g. direct & indirect costs, business rates and transmission exit charges.

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Schedule 29

• Calculation of discount percentages for the purpose of determining certain

LDNO use of system charges under Schedules 16, 17 and 18.

• This Schedule sets out the use of the Price Control Disaggregation Model

(PCDM) to calculate the discount factors used to determine tariffs to LDNOs where their networks connect to the DNOs.

• Some of the results of the calculations set out in Schedules 16,17 and 18 end

up as in inputs required to complete the calculations in Schedule 29, the results

• f which are then fed back in as inputs to other Schedules.

DNO Network IDNO Transmission Network

PCDM CDCM EDCMs

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Any Questions?

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Navigating the DCUSA Website

By Angie Castillo Angie.Castillo@electralink.co.uk

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Navigating the DCUSA Website

• The DCUSA Website has a public and a private section
• When you sign up to the website your contract manager will be asked to approve

your access to the private section.

• If you don’t have a contract manager you can ask a Party contract manager or Panel

member to sponsor you to join the site.

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Lets take a look at the DCUSA website…

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Navigating the DCUSA Website

• Items that you will find on the site include:
• The DCUSA Document
• Change Proposal information
• DCUSA Panel and Working Group papers and minutes
• Publications
• DCUSA Party information
• DCUSA Guidelines
• Code Administrators Code of Practice (CACoP)
• Critical Friend

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Any Questions?

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Current DCUSA Activities

By Huw Neyroud Huw.Neyroud@electralink.co.uk

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Current DCUSA Activities

Induction training – this session!

28 Change Proposals currently in progress

Theft Risk Assessment Service & ETTOS Ofgem initiatives DCUSA Newsletter Code Administration Code

• f Practice

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Current DCUSA Change Proposals

• The following table shows how many CPs we are currently progressing

Area CP Count Charging Methodologies 6 Standard 17 Theft 4 Other 1 Total 28

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Charging Methodology Change Proposals

DCP 287 & DCP 321 DCP 243, DCP 266, DCP 268, DCP 319 CDCM Model EDCM Models

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Standard Change Proposals

DCP 295, DCP 297, DCP 302, DCP 306, DCP 307, DCP 311, DCP 312, DCP 317, DCP 320, DCP 322, DCP 324, DCP 325, DCP 326 DCP 327, DCP 328,DCP 329, DCP 330 and DCP 331

DCP 314 Other Standard

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Any Questions?

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Introduction to the Distribution Charging Methodologies Development Group (DCMDG)

By Angelo Fitzhenry Angelo.Fitzhenry@electralink.co.uk

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• Created as result of DCP 289
• Ofgem confirmed decision on 24 August 2017
• Brings together 3 separate existing Groups into DCUSA (Schedule 28)
• DCMF
• DCMF MIG
• DCM
• Current ‘membership’ circa 140

Distribution Charging Methodologies Development Group (DCMDG)

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• First meeting held on 5 October 2017
• Attendees discuss charging related issues
• Open to DCUSA Parties and any interested party
• Current attendance circa 30
• Regular monthly meeting

Distribution Charging Methodologies Development Group (DCMDG)

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Any Questions?

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TRAS and ETTOS

By Austin Gash & Fungai Madzivadondo Austin.Gash@electralink.co.uk Fungai.Madzivadondo@electralink.co.uk

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What is TRAS ?

Theft Risk Assessment Service

• Under direction from Ofgem, new licence obligations effective from Feb 2016 were placed on

suppliers to detect, prevent and investigate theft

• TRAS is a data analytics service
• Using data provided by suppliers and augmenting it with 3rd party data e.g. credit history
• The Service will derive potential consumption outliers that suppliers may choose to investigate
• TRAS has now been in live operation since April 2016 and is producing qualified outliers

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Code Obligations

• Theft Risk Assessment Arrangements
• DCUSA Schedule 25
• SPAA Schedule 34
• Suppliers are required by the SPAA and DCUSA industry codes to

submit defined data items, split by residential and commercial, to the TRAS Provider on a monthly basis.

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Key Characteristics of Experian’s TRAS Solution

Finding the bad eggs – a data and analytics solution

| 71 |

Further Information

• TRAS Portal - https://energy-tras.co.uk
• TRAS E-Bulletins – contact energy-TRAS@electralink.co.uk
• TRAS Helpdesk - energy-TRAS@electralink.co.uk

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Introduction to ETTOS

• The ETTOS went live in September 2016.
• ETTOS allows tip offs regarding suspected energy theft, received from the general public, to be sent to

the relevant supplier or network operator based on the address provided in the tip off.

• CrimeStoppers provide:
• The stayenergysafe line is open 24 hours, 7 days a week – 0800 023 2777
• Website for members of the public to report suspected energy theft online:

https://www.stayenergysafe.co.uk

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Code Obligations

• DCUSA Schedule 26
• SPAA Schedule 37
• Suppliers and network operators are required to provide a nominated single point
• f contact (ESPOC) for ETTOS matters.
• The ESPOC manages the interface between your party and CrimeStoppers.

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ETTOS Process

Crimestoppers MATCH REPORTS TO SUPPLIERS THROUGH ECOES (Electricity) – CDSP-XOSERVE (Gas) MEMBERS OF THE PUBLIC CALL OR SUBMIT ONLINE FORM TO CrimeStoppers (stayenergysafe) UNMATCHED REPORTS ISSUED TO ELECTRICITY DISTRIBUTOR FOR MATCHING MATCHED REPORTS ISSUED TO SUPPLIER FOR INVESTIGATION SUPPLIERS ARE REQUIRED TO INVESTIGATE ALL ETTOS RELATED TIP OFFS IN LINE WITH DCUSA SCHEDULE 23

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What Do I Need To Do?

• The ESPOC is responsible for the receipt of tip offs from the ETTOS

service provider, and any subsequent investigation (either directly

• r through their team).
• To receive tip offs from the ETTOS, CrimeStoppers provides each

company with access to a secure web email system. The ESPOC is the default user for your company.

• You can provide your ESPOC details to THEFT@ElectraLink.co.uk.

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Further Information

• If you would like to find our more information, please contact the ETTOS team at

THEFT@electralink.co.uk.

• ETTOS E-Bulletin and ETTOS FAQs -THEFT@electralink.co.uk.
• You can get involved by participating in the Theft Issues Group (TIG) – The TIG Working Group meets on

a monthly basis to discuss the ETTOS service and theft related issues under the SPAA and DCUSA. Please contact THEFT@electraLink.co.uk if you would like to be involved.

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Theft Code of Practice

SPAA Schedule 33 and DCUSA Schedule 23 The Schedules set out obligations and best practice for Parties in detecting, investigating, resolving and preventing Theft of gas and electricity.

• Communication between Parties where Theft of Gas and Electricity is suspected or confirmed
• Cut off and Disconnection of Supply where Theft of Gas and Electricity is suspected or confirmed
• Treatment of Vulnerable Customers where Theft of Gas is suspected or confirmed
• Investigation Procedures
• Assessing unrecorded units

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Current Theft Activities

• Gas and Electricity Theft Detection Incentive Scheme
• TRAS and ETTOS Escalation Process
• Theft Best Practice Forum
• Supplier Theft Contacts Register
• Supplier Guidelines Document

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Theft Groups Framework

Codes of Practice, Incentive Schemes, ETTOS operations TRAS Operational issues and improvement Delegated decision making powers, cost and change approvals TRAS Expert Group Theft Steering Group Theft Issues Group SPAA EC/DCUSA PANEL

Chair & Secretariat ElectraLink Detailed TRAS improvements to Scorecards & Methodology

Experian Technical Working Group

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Any Questions?

| 81 |

Metering

By Graham Hall Graham.Hall@electralink.co.uk

| 82 |

Interventions Working Group (IWG)

• The Interventions Working Group was established to assist the DCUSA Panel in the evaluation of the
• peration of Clause 30.5 of DCUSA as it pertains to the roll out of Smart meters. It considers the key

principles of Clause 30.5 and reports back to the DCUSA Panel on whether any changes to these principles are required.

• In particular The Group:
• Develop resolution options for risks and issues
• Review supplier forecast reporting arrangements
• Identify collaborative improvements in the on-site smart metering activity (across suppliers,

distributors and meter operators) and supporting business processes

• Share field experiences to find improved ways of working and develop areas of mutual

support, as required

• Identify/flag examples of best practice ways of working together for others to follow
• Review feedback on any post installation faults to aid continuous improvement

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Interventions Working Group (IWG)

• The Working Group comprises of individuals who each have relevant experience and expertise in

relation to the subject matter of Clause 30.5 and whose backgrounds are broadly representative of the persons likely to be affected by the processes used pursuant to that Clause of the Agreement:

• Distribution Network Operators
• Suppliers
• Meter Operators
• The Working Group meets on a monthly basis to accommodate systematic and continuous

improvements within the installation and roll out of smart metering, and convenes sub groups to discuss particular issues on an ad-hoc basis.

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Interventions Working Group (IWG)

• Latest hot topics discussed include:
• Accurate Reporting of Defects – Aim to provide a framework and material to train Meter Operators to correctly categorise interventions. The

focus being on understanding and improving the initial training that installers receive on the Service Terminations Issues Guide. Work is underway to produce a training video based on learning and educational tools.

• Triage of SMART intervention calls – Potential SMART intervention call script dashboard to aid DNO's filtering out misreported interventions

and improve triage process at the call centres. Time has been spent at call centres to see what improvements can be made to the process, with updates on ongoing work presented to a recent BEIS Smart Metering Operational Group (SMOG) meeting.

• DNO Response to category A defect call – DNOs are utilising emergency response resource where there doesn’t appear to be an emergency in

at least 60% of all category A calls. A number of potential solutions have been put forward for consideration

• Communication Between Suppliers, DNOs and Meter Operators – Communicating the correct information between parties to enable

successful contact with customers and first time fix. The use of free text within data flows, consistent call scripts, contact details, incident template development and equipment investigations are being considered. A DNO Category Reminder card is being developed, with one side

• f the card giving details on what to do with a Category A and Category B situation, with the other side related to Category C and Category D
• situations. The card will also give Meter Operators information on what details to take from the customer, such as mobile number, email

address.

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Any Questions?

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Overview

• f the DTS

By Shazad Khalid Shazad.Khalid@electralink.co.uk

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The DTS

ElectraLink was founded in 1997 by the energy industry to provide regulated Data Transfer Services and has now evolved into a dual fuel solution sharing data between electricity and gas industry parties. The infrastructure of the DTS is outlined below:

Scalable cloud infrastructure Low cost delivery File translation between parties Auditable file transmission A range of connection

• ptions

Near real-time file delivery Suite of browser based tools

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In July 2018 the DTS:

• Delivered 5.3 million messages.

This represents a 23.3% increase compared to Apr 2017.

• Facilitated 612,396 Electricity and

328,397 Gas Change of Supplier Events.

• Enabled 316,722 meter installs,

266,957 of which were smart.

Connections & data volumes

Costs

DTS Cost & Service Metrics

122 54

Jan 14 Apr 14 Jul 14 Oct 14 Jan 15 Apr 15 Jul 15 Oct 15 Jan 16 Apr 16 Jul 16 Oct16 Jan 17 Apr 17 Jul 17 Oct 17 Apr 18

Data Volumes (Gigabytes)

£8.9 156

Connections Costs (£/Month/Volume)

£4.1 274

Jul 18

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Market Processes Supported by the DTS

NHH ONLY Appoint agents to the Metering Point (New Supplier - CoS) (A166) Obtain NHH Meter Readings (NHH DR) (A1149) Operate PPMs including the recharging of Smartcards/Keys and the sale of tokens (A1003) Prepare Supply Quote (A599) Prepayment Meter Infrastructure Polling (A1004) Register MPAN and Appoint Agents (inc Change of Agent and generation of additional/new MPAN Core(s)) (A101) Registration on a New Connection (A410) Registration on Change of Supplier (A162) Resolve Objection (A836) Settlement and Reconciliation (A907) SVA Agent (A1143) Transfer Metering Point between MPAS and CRA (A1511) Update MPAD Items and Customer Details (A163) Updates to Distribution held MPAD Items (A407) Updates to Supplier held MPAD Items (A406) Validate and Aggregate Data and Settle (A915) HH Meters: Administer Metering Point Data (A991) HH Meters: Obtain Readings (A110) HH Meters: Process Meter Readings (A990) HH ONLY Appoint agents to the Metering Point (New Supplier - CoS) (A1120) Industry Process View (A0) Install, Replace, Energise, Remove and Sale of a PPM (A999) Install, Replace, Energise, Remove and Sale of a HH Meter (A130) Install, Replace, Energise, Remove and Sale of a NHH Meter (A129) Issue Full Refreshes (A402) Issue PPM Device (A1053) Issue Selective Refreshes (A403) Make Customer Appointment (A134) Manage Market Domain Data (A106) Manage Planned Outages (A1055) Manage PPMs (A222) Manage Supply (Install, and manage Meter Operations) (A102) Manage Supply Faults (A1062) Managing Supply Faults and Outages (A105) Meter Operations (A718) Meter Reading on Change of Supplier Dispute (A818) Minimise Illegal Abstraction (A783) MPAS Refreshes/Resends and Reporting (A199) New NHH DC Obtain and Generate Change of Supplier meter reading (A848) NHH Meters: Administer Metering Point Data (A938) NHH Meters: Obtain Readings (A936) NHH Meters: Process Meter Readings (A937) Allocate PPM Transactions (A1809) Appoint agents (A161) Appoint/De-appoint Agents to the Metering Point (same Supplier / New Connection) (A165) Appoint/De-appoint DA (NHH & HH) (A1011) Appoint/De-appoint HH DC (A1135) Appoint/De-appoint HH MO (A1129) Appoint/De-appoint NHH DC (A1028) Appoint/De-appoint NHH MO (A1023) Cable Installation and Network Connection (A100) Change of Measurement Class (A450) Change of Measurement Class : NHH to HH, Same Supplier (A1161) Change of Measurement Class: NHH to HH, Coincident with CoS (A1162) Contact Notice Facility (A809) CoS Objection Process (A575) DA Validation (A443) Daily Profile Production (A912) Data Collection and Processing of Meter Readings (including CoS reading) (A104) Data Validation and Aggregation (A910) Debt Assignment for PPM (A1800) De-energisation (A928) De-Energise, Energise & Disconnect (A109) Determine NHH DR Site Visit Requirement (A1146) Disconnection (A933) DUoS Billing (A108) Energise Metering Point (A430) Generation of new/additional MPAN Core(s) (A205)

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The DTS: Regulated and Commercial Services

• Electralink can leverage the infrastructure of the DTS to provide

services in 2 ways.

• A regulated service (costs recovered through DTSA) is managed as

follows:

• Users sign up to Data Transfer Service Agreement
• The regulated DTS flows are defined within the Data Transfer Catalogue, which

includes flows governed by the BSC, MRA and SPAA

• To introduce or update a regulated DTS flow, users will need to identify which code

the process and respective flows sit within, raise a change modification (circa 18 months) and integrate them into DTC.

• The commercial (costs recovered through direct contract) service is

managed as follows:

• The commercial service is governed by a contract between the Users and ElectraLink
• A commercial RUG can be set up within 10 days
• Existing users of the DTS can use their existing RUG to send commercial flows once

they are developed

• Users define the flow structure whereby any flows can be sent across the

commercial service, subject to technical constraints of the DTS

MRA BSC

SPAA

DUoS e-billing

RGMA File Cloner

Example commercial services:

Regulated Flows Owners:

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FlowBuilder

Launch planned for October 2018

• Graphical front end
• Design new flows
• Amend existing flows
• Re-use data items
• Re-use groups

Facilitates new and amended data flows to be created in real time and tested prior to entering the change process. Reduced risk and time to implement change. Facilitate innovation, both bi-laterally and market-wide.

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DUoS e-Billing

• DUoS e-billing automatically produces DUoS invoices and remittances for DNOs and Suppliers
• The DUoS e-billing service is a number of flows sent detailing the relevant DUoS charging information to

facilitate DUoS invoicing, including:

• Supplier, distributor and site information;
• DUoS Consumption Charge Details;
• MPAN details and DUoS Bill Control Data (such as invoice type, VAT information and invoice amount)
• DUoS e-billing benefits industry participants by eliminating the cost, validation errors and invoice

payment delays suffered with the manual invoice process

• DUoS e-billing is used by all 14 of the DNOs, the 6 major electricity suppliers, as well as a number of the

independent suppliers too

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ElectraLink DTS

Faster and more reliable switching Extension

• f HH

settlement The DNO to DSO transition

ElectraLink Governance Services

Charging Futures Forum The creation of the Retail Energy Code The creation of a gas market data catalogue

Unprecedented Industry Change

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DTS Re-procurement Now Underway

• Procurement of network and service provider to support existing

industry processes and models (including CSS requirements).

• Transformation to support industry change, CSS, HH settlement, DNO

to DSO, new ways to access and use data including web-service access to industry data, APIs, and Dashboarding.

• Procurement will complete over the next 18 months and with the

service delivered by 2020.

• Any other requirements?

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Data extracted from DTC flows at MPAN level granularity Energy Market Insight provides a national data set, aggregated and anonymised, where required.

Identify market events Chart market processes Data mining, data analysis and monitoring

Identify Market Activity Match to DTS Data ElectraLink combines..

1 2 3

Energy Market Insight

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EMI and market monitoring

There is a higher volume of process throughput linked to market change. There is significant variation in the quality and cost of process management.

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ElectraLink Continuous Improvement Toolkit

On Demand Data Reinforcement Instant Access Data Flexible Flow Builder Unstructured Data Mining UDM

Plan Do Check Act

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Any Questions?

| 99 |

How to Get Involved

By Huw Neyroud Huw.Neyroud@electralink.co.uk

| 100 |

How to Get Involved

Look out for DCUSA Consultations & Requests for Information (RFIs) Join a Working Group Join the Standing Issues Group (SIG) Sign up for and read the monthly DCUSA Newsletter Join the Distribution Charging Methodologies Development Group (DCMDG)

1 2 3 4 5

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We’re Here to Help

• All of the DCUSA team at ElectraLink are here to help with your questions and queries, so do get in

touch via:

• DCUSA Website
• LiveChat
• DCUSA@electralink.co.uk or call us on 020 7432 3011

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Any Questions?