AMCHAM VIETNAM Boos.ng Employee Engagement Transforming to - - PowerPoint PPT Presentation

AMCHAM VIETNAM Boos.ng Employee Engagement – Transforming to Business Growth

Alison Wong | Asia Regional Based

September 2018

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WHO AM I?

Now - 2010

• CerAfied mindPowerTM InnovaAon Coach
• Global Head of HR & Training
• People management exposure across 18

countries

• Corporate & client experience in 8 industries
• Regional/ Global HR business partner
• CerAfied Leadership Facilitator

2010 - 2000 Mid 90s

• Moved from HK base to Greater China
• Developed HR consultant skills

Beginning

90s

• Started as HR in regional hotel projects
• Graduated from Hotel Management School, master

degree in Training & HR Management

Alison Wong Developing Talent’s Innovation mindPowerTM

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ENGAGEMENT FOR SUCCESS – MY BELIEVE

• Employee engagement does NOT mean -
• Happy at work, saAsfied with their job and their pay but…
• Doesn’t mean they are working producAvely
• Employee engagement is building emo.onal commitment
• This emoAonal commitment makes employee engaged and care about

their work and their company

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ENGAGEMENT FOR SUCCESS – EXPERTS’ VIEWS

“A good leader values employee happiness. A great leader values the employee engagement that results from the happiness. That is what employee engagement is, a:er all – the degree to which an employee’s feelings about their job (and boss) influences their willingness to learn and perform at work.” by Engagement Expert, Andre Lavoie

The Service – Profit Chain

establishes relaAonships between profitability, customer loyalty, and employee saAsfacAon, loyalty, and producAvity by Harvard Researchers

High Quality Leadership

• Leadership
• Internal

Service Quality

• Employee

SaAsfacAon

Enhanced People Outcomes

• Employee

SaAsfacAon

• DiscreAonary

Effort

• Intent to Stay
• ProducAvity
• External Value

Enhanced Business Impact

• Customer

SaAsfacAon

• Customer

Loyalty

• Revenue

Growth

• Profitability

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ENGAGEMENT FRAMEWORK

Employee Engagement - It’s the Little Things That Matter The Most

BUT… No one size fits all (employees)

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UNIQUE BUSINESS GROWTH SOLUTION

CEOmP

Customer Individual and Team

Business Growth mindDer™ System mindPower™ InnovaAon

Developed by

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BIG DATA & mindDataTM

WHAT

• Purchase

padern

• Demographic

HOW

• Life style
• Online

behavior

WHY

Self image & hidden purchase moAves

Big Data mindData™

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5-EDGE BUSINESS GROWTH mindDerTM SYSTEM

3-min mindDer™ game Live Customer Profiling & Staff Performance Tracking Tracking Ongoing Business Growth & mindDer™ Data Analy.cs Customer mindData™ Insight

Integra.on of Human Drive & Data Science

Applica.on training & e- learning

Diversity

mindDer™

Excellence

mindDer™

Intellect

mindDer™

Functional

mindDer™

Relationship

mindDer™

Distinct

mindDer™

6 mindDer™

6 mindDer™

5 4 2 1 3

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MATER EMPLOYEE HIDDEN PREFERENCE via minDerTM

Value on excepAonal result Think high standard Value on new exposure & idea Think creaAvely Value on uniqueness Think individual needs Value on professionalism Think deep Value on pracAcal result Think end result Value on care & support Think people & other needs

Diversity

mindDer™

Excellence

mindDer™

Intellect

mindDer™

Functional

mindDer™

Relationship

mindDer™

Distinct

mindDer™ 6 mindDer™

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APPLYING minDerTM TO BUILD ENGAGEMENT

Value on excepAonal result Think high standard Value on new exposure & idea Think creaAvely Value on uniqueness Think individual needs Value on professionalism Think deep Value on pracAcal result Think end result Value on care & support Think people & other needs QuesIon: What would you do in boosIng employee engagement based on their minDerTM preference?

Diversity

mindDer™

Excellence

mindDer™

Intellect

mindDer™

Functional

mindDer™

Relationship

mindDer™

Distinct

mindDer™ 6 mindDer™

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WHAT LEADERS NEED TO WORK ON – CASE STUDY

Consistently speak posiAvely about the

• rganizaAon to co-

workers, potenAal employees and customers Have an intense desire to be a member of the

• rganizaAon

Exert extra effort and engage in behaviors that contribute to business success

Case 1 – Case from Hong Kong

• An associate resigned, she is a solid performer and contributor and very

determined to leave

• Ager 4 weeks, she came back to the immediate manager and disclosed she

had got cancer…

• What do leaders need to do?

Employee Engagement - It’s the Little Things That Matter The Most

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WHAT LEADERS NEED TO WORK ON – CASE STUDY

Consistently speak posiAvely about the

• rganizaAon to co-

workers, potenAal employees and customers Have an intense desire to be a member of the

• rganizaAon

Exert extra effort and engage in behaviors that contribute to business success

Case 3 – Case from China

• An insurance company has found unreasonable increase of employee medical

claim raAo for last 2 quarters

• The MarkeAng team has suggested a campaign extending to associates...
• What is it about?

Employee Engagement - It’s the Little Things That Matter The Most

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Alison Wong

Office Phone +852 2743 6033 Cell Phone +852 9469 1340 (Hong Kong) +84 90 3659759 (Vietnam) Email alison@ceompower.com TALENT-Will Company

B15 TST Plaza Chevaliere House 45-51 Chatham Road South Tsim Sha Tsui Kowloon Hong Kong