Am I a brilliant jerk? Justin Becker QCon SF 2017 Nobody enjoys - - PowerPoint PPT Presentation

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Am I a brilliant jerk? Justin Becker QCon SF 2017 Nobody enjoys - - PowerPoint PPT Presentation

Sep 20, 2022 831 likes •2.2k views

Am I a brilliant jerk? Justin Becker QCon SF 2017 Nobody enjoys working with brilliant jerks Audience poll Has worked with a brilliant jerk? Has worked with a brilliant jerk? Enjoyed working with the brilliant jerk? Story: Brilliant jerks

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Am I a brilliant jerk?

Justin Becker QCon SF 2017

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Nobody enjoys working with brilliant jerks

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Audience poll

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Has worked with a brilliant jerk?

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Has worked with a brilliant jerk? Enjoyed working with the brilliant jerk?

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Story: Brilliant jerks leave

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Brilliant jerks leave

Small team of engineers with two jerks

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Brilliant jerks leave

Small team of engineers with two jerks Practice jerk avoidance, limit interactions

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Brilliant jerks leave

Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team

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Brilliant jerks leave

Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team Other jerk leaves, no jerks left

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Brilliant jerks leave

Small team of engineers with two jerks Practice jerk avoidance, limit interactions A jerk leaves, work on another team Other jerk leaves, no jerks left Coding nights and weekends

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Brilliant jerks leave

Didn’t happen, not working nights and weekends

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Brilliant jerks leave

Didn’t happen, not working nights and weekends Deliver higher quality software, more often

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Brilliant jerks leave

Didn’t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team

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Brilliant jerks leave

Didn’t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team Assumed we went into hyper productivity mode

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Brilliant jerks leave

Didn’t happen, not working nights and weekends Deliver higher quality software, more often More effective as a team Assumed we went into hyper productivity mode Didn’t analyze the situation

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Amazing content Amazing culture

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Amazing content

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Amazing culture

Freedom and responsibility Context over control No brilliant jerks

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Amazing culture

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“no brilliant jerks the cost to teamwork is too high”

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Relationship between quality, teamwork, and brilliant jerks?

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Brilliant jerk definition

Someone with a high IQ

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Brilliant jerk definition

Someone with a high IQ Someone who treats people poorly

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A brilliant jerk is someone who treats people poorly with a high IQ

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Quality, teamwork, brilliant jerks

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Quality, teamwork, brilliant jerks

Delivering high quality software depends on teamwork

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Quality, teamwork, brilliant jerks

Delivering high quality software depends on teamwork Specifically, collaboration and feedback

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Quality, teamwork, brilliant jerks

Delivering high quality software depends on teamwork Specifically, collaboration and feedback Design sessions, code reviews, troubleshoot prod issue

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Quality, teamwork, brilliant jerks

Collaboration and feedback require healthy relationships

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Quality, teamwork, brilliant jerks

Collaboration and feedback require healthy relationships Specifically, trust, vulnerability, and support

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Quality, teamwork, brilliant jerks

Collaboration and feedback require healthy relationships Specifically, trust, vulnerability, and support Speaking honestly, asking for help, assisting a teammate

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Quality, teamwork, brilliant jerks

Jerks treat people poorly

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Quality, teamwork, brilliant jerks

Jerks treat people poorly As a result, we’re unlikely to trust them

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Quality, teamwork, brilliant jerks

Jerks treat people poorly As a result, we’re unlikely to trust them We’re probably not going to be vulnerable with them

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Quality, teamwork, brilliant jerks

Jerks treat people poorly As a result, we’re unlikely to trust them We’re probably not going to be vulnerable with them Supporting them will be really hard

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Quality, teamwork, brilliant jerks

Jerks treat people poorly As a result, we’re unlikely to trust them We’re probably not going to be vulnerable with them Supporting them will be really hard Building a healthy relationship is going to be difficult

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Teams with brilliant jerks produce lower quality software

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Intuition check

Thought experiment Refer back to last high quality project Did you collaborate? Did you seek out feedback? Improved the quality of software

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Intuition check

Imagine person is a jerk No trust, vulnerability, or support No feedback or collaboration Low quality software

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But, by how much? Trade off quality for IQ?

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“no brilliant jerks”

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Story: Some jerk for more brilliant

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Some jerk for more brilliant

Relationship: quality, collaboration and feedback

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Some jerk for more brilliant

Relationship: quality, collaboration and feedback Relationship: quality, complexity collaboration and feedback

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Some jerk for more brilliant

Relationship: quality, collaboration and feedback Relationship: quality, complexity collaboration and feedback Complex systems require more collaboration and feedback.

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We were building complex system

Some jerk for more brilliant

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Some jerk for more brilliant

We were building complex system Trade off worth it?

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Some jerk for more brilliant

We were building complex system Trade off worth it? Absolutely not

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Some jerk for more brilliant

We were building complex system Trade off worth it? Absolutely not Brilliant people introduce brilliant ideas

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage Critical to collaborate and get feedback

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Some jerk for more brilliant

Brilliant ideas, like all ideas, need to be vetted Especially in complex software systems When complexity exceeds what a person can manage Critical to collaborate and get feedback Brilliant jerks rarely collaborate or receive feedback

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Some jerk for more brilliant

Nobody enjoys working with jerk

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes Disproportionately lower software quality

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Some jerk for more brilliant

Nobody enjoys working with jerk Especially for a long period of time Jerk tolerance budget exhausted Disproportionately influence outcomes Disproportionately lower software quality

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Brilliant jerks disproportionately lower software quality

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Intuition check

Thought experiment Refer back to last brilliant jerk Same amount of scrutiny? Collaborate? Lower the quality of software

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Slip through our interview process Do we fire, first time exhibit behaviors?

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Slip through our interview process Do we fire, first time exhibit behaviors? No, we should attempt to rehab jerk

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Understand how a brilliant jerk behaves then rehab

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Nobody wants to be a brilliant jerk They do exist, what’s going on?

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Audience poll

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Think you might be, or have been, a brilliant jerk

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Think you might be, or have been, a brilliant jerk Enjoy being a brilliant jerk?

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Nobody wants to be a brilliant jerk They do exist, what’s going on?

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Answer, jerks ignore data

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Engineers love data

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Engineers love data Evaluate and predict

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Engineers love data Evaluate and predict Intelligent decisions

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Engineers love data Evaluate and predict Intelligent decisions

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Emotions are data

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Emotions are data Evaluate and predict

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Emotions are data Evaluate and predict Intelligent decisions

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Story: Rational behavior only

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Rational behavior only

Harsh code review comments

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Rational behavior only

Harsh code review comments No design discussions

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Rational behavior only

Harsh code review comments No design discussions On call nightmare

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Rational behavior only

Well intentioned, all very rational

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Rational behavior only

Well intentioned, all very rational Did not evaluate

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Rational behavior only

Well intentioned, all very rational Did not evaluate Did not predict

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Rational behavior only

Well intentioned, all very rational Did not evaluate Did not predict Did not make intelligent decision

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Rational behavior only

Well intentioned, all very rational Did not evaluate Did not predict Did not make intelligent decision Treating people poorly

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Emotional intelligence (EQ) is understanding and managing

  • ur emotions. It’s relating to
  • thers.
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Emotional intelligence (EQ) is understanding and managing

  • ur emotions. It’s relating to
  • thers.
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Daniel Goleman www.danielgoleman.info How emotionally intelligent are you

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Someone with a high EQ

Self-aware

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Someone with a high EQ

Self-aware

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Someone with a high EQ

Self-aware Self-regulates

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Someone with a high EQ

Self-aware Self-regulates Exercises empathy

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Someone with a high EQ

Self-aware Self-regulates Exercises empathy Social skills

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Someone with a high EQ

Self-aware Self-regulates Exercises empathy Social skills Intrinsically motivated

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Story: Rational EQ/IQ behavior only

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Self aware they are angry and stressed

EQ/IQ behavior only

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Self aware they are angry and stressed

EQ/IQ behavior only

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Self aware they are angry and stressed

EQ/IQ behavior only

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Self aware they are angry and stressed

EQ/IQ behavior only

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Self aware they are angry and stressed Self regulate by not lashing out

EQ/IQ behavior only

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Self aware they are angry and stressed Self regulate by not lashing out

EQ/IQ behavior only

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Self aware they are angry and stressed Self regulate by not lashing out Respond with constructive feedback

EQ/IQ behavior only

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Story: Rational EQ/IQ behavior only

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Design proposal by someone new

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

EQ/IQ behavior only

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Design proposal by someone new Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations

EQ/IQ behavior only

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Design proposal by someone new to team Lacks deep systems context Jerk aggressively questioning design Social skills, empathy, and motivations Exercise EQ, more effective design session

EQ/IQ behavior only

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A brilliant jerk treats people poorly because they ignore emotional data and do not exercise emotional intelligence.

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Intuition check

Thought experiment Refer back to interactions with brilliant jerk Did they have EQ? What if they did?

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There is good news. Hope.

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...ignore emotional data and do not exercise emotional intelligence.

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Two ways to rehab a brilliant jerk.

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Courage Honesty and commitment

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Be courageous, be brave

Working with a jerk? Tell them

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Be courageous, be brave

Working with a jerk? Tell them Considered all the data

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Be courageous, be brave

Working with a jerk? Tell them Considered all the data Emotional data Emotional intelligence

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Be courageous, be brave

Working with a jerk? Tell them Considered all the data Emotional data Emotional intelligence Healthy relationships, teamwork, quality

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Be honest and committed

Am I a brilliant jerk?

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Be honest and committed

Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ?

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Be honest and committed

Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ? Do I struggle to build healthy relationships?

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Be honest and committed

Am I a brilliant jerk? Do I ignore emotional data? Do I have a high EQ? Do I struggle to build healthy relationships? Be committed

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You can rehad a brilliant jerk. I am proof.

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You can rehad a brilliant jerk. I am proof.

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Final request

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Am I a brilliant jerk?

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Thank you!