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Adopting a People-Centric approach to IT management Tony - - PowerPoint PPT Presentation
Adopting a People-Centric approach to IT management Tony - - PowerPoint PPT Presentation
Adopting a People-Centric approach to IT management Tony Polykandritis Solutions Architect A fundamental change in how we manage IT Student and Staff Issues Why am I Logon is Student and Staff forced to use Why is this sooo Flexibility
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Student and Staff Issues
Why is it that I lose all my settings at log
- ff?
Another Help Desk call because of corrupt application settings! Why is this PC sooo slow? Why am I forced to use my device for school work
- nly?
Application rollback Student and Staff Flexibility Consistent experience over Windows 7, XenApp and XenDesktop Logon is sooo slow!!! How do I protect my research data? ‘IT’ is too slow to help me. I will do it myself!
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IT Management Challenges
- IT Challenge #1:
- Traditional Desktop
- Not going anywhere anytime soon (e.g. Labs and Research)
- IT Challenge #2:
- Mobility
- Use them by Staff and Students for work but still maintain
their personalization (Consumer Device?)
- IT Challenge #3:
- Data Management
- Across ‘Traditional’ methods (Desktops) and ‘New’ methods
(Mobile Devices)
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IT Challenge #1 – Desktop Desktop
363 days 11 Months and 29 days
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IT Challenge #1 – Desktop
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Staff / Student 1.0
- Theme: “I comply because I have to”
- Fixed, locked down device
- Over controlled user experience
- Costly to adopt new Windows versions
- Tight coupling of a user to a desktop
Staff / Student 2.0
- Theme: “I will bypass IT if it’s not good
enough.”
- User requires a portable experience
- Wants to use multiple devices, anywhere
- Will consume personal services if IT can’t
facilitate
IT Challenge #1 – Users
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IT Challenge #1 – Reality
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IT Challenge #1 – What do we mean by managing the User?
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalization
Citrix XenApp & RDS
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalization
VDI
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalization
Windows XP
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalization
Windows 7
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalization
Windows 8
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Increase Costs Increase Complexity Decrease Consistency
IT Challenge #1 – But it just Doesn’t make sense!!!
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Manage the User across multiple Windows stacks…
Citrix XenApp & RDS VDI
Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalisation
Windows XP Windows 7 Windows 8
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IT Challenge #2 – Mobility Desktop Mobility
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Simultaneously the best & scariest thing to happen to IT
IT Challenge #2 – Mobility
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IT Challenge #2 – Mobility Adoption of iOS6 in a Week Device Sales by 2016
- f Fortune 500 testing
- r deploying iPads (SAP:
14,000+, United: 11,000)
- f employees use
their own technology for work
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You already know you have a problem However… It may be bigger than you think
IT Challenge #2 – Do you have a problem?
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EMM
Enterprise Mobility Management
IT Challenge #2 – EMM Devices Apps
APP APP
G
APP
APP
Data
=
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Mobile Balance Staff / Student Enterprise IT
- BYO-X
- Rich Enterprise App Market
- Self-Service Apps & Data
- Strongest BYO-X Security
- Fine-Grain App and Data Controls
- No App/OS Customisations
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IT Challenge #3 – Data Desktop Mobility Data
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IT Challenge #3 – Local, Windows Access to Data H:\ S:\ F:\ Share Point Redirected Folders FTP Windows PC Existing management tools Applications hard coded to drive letters!!! End-User training Offline files/folders
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Provide Simple, secure access to data from any device H:\ S:\ F:\ Share Point Share Point FTP WebDAV Cloud Storage
File Access & Sharing
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IT Challenges – Summary Desktop Mobility Data
- Migration
- Personalisation
- User policy / rights
- Access
- Security
- Collaboration
- EMM
- MAM
- MDM
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AppSense Solutions… Desktop Mobility Data
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AppSense Solution Suite Desktop Mobility Data
Application Manager Performance Manager White Listing Remove Local Admins Network Access Control MS License Control CPU Control Mem Control User Density Server Density Rogue Applications Minimise Logins times User experience Settings Rollback Remote Data Access Mobile, Mac and Windows Use existing Storage 3rd party EMM App Mgmt Device Mgmt Auditing Controls Policy Enforcement Environment Manager Secure Data Access
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Ultimately - Manage the User - Not the Device
End User Choice Centralized Admin Apps Data Policies Profiles
Policy
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Massive Open Online Courses Mobile Apps Tablet Computing Mobile Learning Easy Access to Data Students expect to work whenever and wherever they want Economic pressures and new model educations are competing with traditional models Education’s own processors and practices that limit uptake of new technologies Economic flexible alternative to computers brings portability and access to apps and data
Source: Technology Outlook – Australian Tertiary Education 2013-2018 – Horizon Project – NMC Horizon Project Regional Analysis
Technology Outlook 2013-2018 – Horizon Project Analysis
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Flexible Student / Staff Work style
Personalized Windows devices Optimize infrastructure for VDI Work from any building Work on your
- wn device
Work on any campus Unified management across devices ANYWHERE CONNECTION PERSONAL EXPERIENCE INTELLIGENT INFRASTRUCTURE Office 365 Virtual Desktop
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Thank you
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