Adopting a People-Centric approach to IT management Tony Polykandritis Solutions Architect
A fundamental change in how we manage IT
Student and Staff Issues Why am I Logon is Student and Staff forced to use Why is this sooo Flexibility my device for PC sooo slow!!! school work slow? only? Application rollback ‘IT’ is too slow to help me. I Another Help will do it Desk call myself! because of corrupt How do I application protect settings! Why is it that I my Consistent experience over lose all my research Windows 7, XenApp and settings at log data? XenDesktop off?
IT Management Challenges IT Challenge #1: Traditional Desktop Not going anywhere anytime soon (e.g. Labs and Research) IT Challenge #2: Mobility Use them by Staff and Students for work but still maintain their personalization (Consumer Device?) IT Challenge #3: Data Management Across ‘Traditional’ methods (Desktops) and ‘New’ methods (Mobile Devices)
IT Challenge #1 – Desktop Desktop 363 days 11 Months and 29 days
IT Challenge #1 – Desktop
IT Challenge #1 – Users Staff / Student 1.0 Staff / Student 2.0 Theme: “I comply because I have to” Theme: “I will bypass IT if it’s not good enough.” Fixed, locked down device User requires a portable experience Over controlled user experience Wants to use multiple devices, anywhere Costly to adopt new Windows versions Will consume personal services if IT can’t Tight coupling of a user to a desktop facilitate
IT Challenge #1 – Reality
IT Challenge #1 – What do we mean by managing the User? Performance and Performance and Performance and Performance and Performance and QoS QoS QoS QoS QoS User Application User Application User Application User Application User Application Access Access Access Access Access User Privileges User Privileges User Privileges User Privileges User Privileges Desktop Desktop Desktop Desktop Desktop Configuration Configuration Configuration Configuration Configuration Machine Based Machine Based Machine Based Machine Based Machine Based Configuration Configuration Configuration Configuration Configuration Personalization Personalization Personalization Personalization Personalization VDI Citrix XenApp Windows XP Windows 7 Windows 8 & RDS
IT Challenge #1 – But it just Doesn’t make sense!!! Increase Costs Increase Complexity Decrease Consistency
Manage the User across multiple Windows stacks… Performance and QoS User Application Access User Privileges Desktop Configuration Machine Based Configuration Personalisation VDI Citrix XenApp Windows XP Windows 7 Windows 8 & RDS
IT Challenge #2 – Mobility Desktop Mobility
IT Challenge #2 – Mobility Simultaneously the best & scariest thing to happen to IT
IT Challenge #2 – Mobility Device Sales Adoption of by 2016 iOS6 in a Week of employees use their own technology for work of Fortune 500 testing or deploying iPads (SAP: 14,000+, United: 11,000)
IT Challenge #2 – Do you have a problem? You already know you have a problem However… It may be bigger than you think
IT Challenge #2 – EMM Devices Apps APP APP APP G APP EMM = Enterprise Mobility Management Data
Mobile Balance Staff / Student Enterprise IT • BYO-X • Strongest BYO-X Security • Rich Enterprise App Market • Fine-Grain App and Data Controls • Self-Service Apps & Data • No App/OS Customisations
IT Challenge #3 – Data Data Desktop Mobility
IT Challenge #3 – Local, Windows Access to Data Redirected Share H:\ S:\ F:\ FTP Folders Point Existing management tools End-User training Applications hard coded to Offline files/folders drive letters!!! Windows PC
Provide Simple, secure access to data from any device Cloud H:\ F:\ Share S:\ Share FTP WebDAV Storage Point Point File Access & Sharing
IT Challenges – Summary Data Desktop Mobility • Migration • Access • EMM • Personalisation • Security • MAM • User policy / rights • Collaboration • MDM
AppSense Solutions… Data Desktop Mobility
AppSense Solution Suite Desktop Data Mobility Application Performance Environment Secure Data EMM Manager Manager Manager Access White Listing CPU Control Remote Data App Mgmt Minimise Access Remove Local Mem Control Logins times Device Mgmt Admins Mobile, Mac User Density User and Windows Auditing Network experience Controls Access Control Server Density Use existing Settings Storage Policy MS License Rogue Rollback Enforcement Control Applications 3 rd party
Ultimately - Manage the User - Not the Device Policy Apps Policies Data Profiles Centralized End User Admin Choice
Technology Outlook 2013-2018 – Horizon Project Analysis Massive Open Online Courses Mobile Apps Tablet Computing Mobile Learning Easy Access to Data Students expect to work whenever and wherever they want Economic pressures and new model educations are competing with traditional models Education’s own processors and practices that limit uptake of new technologies Economic flexible alternative to computers brings portability and access to apps and data Source: Technology Outlook – Australian Tertiary Education 2013-2018 – Horizon Project – NMC Horizon Project Regional Analysis
Flexible Student / Staff Work style PERSONAL INTELLIGENT ANYWHERE EXPERIENCE INFRASTRUCTURE CONNECTION Work from any building Work on your Virtual Unified management own device Desktop across devices Personalized Windows devices Office 365 Work on any Optimize infrastructure for campus VDI
Thank you http://creativecommons.org/licenses/by/4.0/
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