Adil Sohail Research Associate Research Associate Urban Unit - - PowerPoint PPT Presentation
Pakistan Urban Forum Karachi January 10 12, 2014 ______________________________________________________________________________ Adil Sohail Research Associate Research Associate Urban Unit Pakistan Urban Forum Karachi January 10
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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What is E‐Governance? E‐governance or ‘electronic governance’ is use of information and communication technologies (ICTs) at various levels of public or private sector, for the purpose of enhancing Governance. ‘ What is Enterprise Resource Planning (ERP). ERP is basically an ideology which integrates and manages important parts of business. ERP is basically an ideology which integrates and manages important parts of business. ERP software solution is a business process management software that allows an
h l h l k f h Functions such as planning, purchasing, inventory, sales, marketing, finance, human resources and also automate back office functions.
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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used to improve Governance of Local Governments of Punjab‐Pakistan”?
Governments through self‐developed E ‐ Government Index. g p
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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80 90 2003 2004 2005 2008 2010 2012
UN UN E‐Government Government Ranking Ranking
122
100 110
137 122 136 131 146
120 130 140
146 156
150 160 170
India Srilanka Pakistan Bangladesh
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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h Researchers Stage I Stage II Stage III Stage IV Stage V Stage VI (United nations and American Society for Public Administration, 2002) Emerging presence Enhanced presence Interactive presence Transactional presence; Seamless or fully integrated presence (Deloitte & Touche, 2001) Information publishing/ dissemination “Official” two‐way transaction Multi‐purpose portals Portal personalization Clustering of common services; and Full integration and enterprise transaction (Hiller & Belanger, 2001) Catalogue Transaction Vertical integration Horizontal integration (Moon, 2002) Simple information dissemination (one‐way communication) Two‐way communication (request and response); Service and financial transaction; Vertical and horizontal integration Political participation. (Baum & Maio, 2000) Web presence Interaction Transaction Transformation (Siau & Long, 2004) Web presence Interaction Transaction Transformation E‐democracy. (Deloitte & Touche Information “Official” two‐way Multi‐purpose portals Portal Clustering of common Full integration (Deloitte & Touche, 2001) Information publishing/ dissemination Official two way transaction Multi purpose portals Portal personalization Clustering of common services Full integration and enterprise transaction (Ronaghan, 2001) Emerging presence Enhanced presence Interactive Transactional government Seamless (Wescott, 2001) E‐mail and internal Enable Two‐way Exchange of value Digital democracy Joined‐up network interorganizational and public access to information communication government
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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S No. Stage Factors included in the stage No Presence No Official website available Stage I Emerging presence agency name, agency phone number, address,
St II E h d
Stage II Enhanced presence g , p , p y (security, privacy) Stage III Interactive presence
two‐way communication, download organization’s form Stage IV Transactional presence; e‐form, e‐payment Stage V Fully integrated presence Full integration across organization
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Description Weightage Total 10 Local Government Name 0.1 Office phone number 0.5 Office Address 0.2 Operating hours 0 2 Operating hours 0.2 General frequently asked questions 0.5 Organizational news 0.5 Publications 0.5
Online policy (security privacy) 0.5 Officials’ e‐mail 0.5 Post comment online 0.5 Two way communication 1 Download organization’s forms 0.5 E‐forms 0.5 E‐payment 0.5 E payment 0.5 Full integration across organization 2.5 Urdu Language version 1
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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9 10
stage
5 6 7 8
qualifies 1 s 2.8 2.3 1.8 1.3 1.3
1 2 3 4
ges=2 points Stag
Districts of Punjab
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Position Literature Reference DCO (Umble, et al., 2003), (Hawking, 2007), (Sistech Systems 2013) (Fitrix 2013) (SAP 2013)
Functions of Local
Systems, 2013), (Fitrix, 2013), (SAP, 2013) Agriculture (Golemanov & Golemanova, 2004), (Cardwell, 2005), (Soltanzadeh & Khoshsirat, 2012), (Haßmann, et al., 2013), (GeoERP, 2013), (FarmERP, 2013), (OpenERP, 2013)
Government vs ERP modules
, Community Development (Rashid, et al., 2002), (Rashid, et al., 2002), (Shehab, et al., 2004) (Shehab, et al., 2004), (Soja, 2006), (SMA Solutions, 2013), (Sifuna, 2013), Education (Umble et al 2003) (ERP4Schools 2013) (OpenERP 2013) Education (Umble, et al., 2003), (ERP4Schools, 2013), (OpenERP, 2013), (SAP, 2013), (School Automation System, 2013), (Microsoft Dynamics ERP, 2013), (Fitrix, 2013) Finance (Chorafas, 2001), (Tilson, 2005), (Hawking, 2007), (Els Van Vossel & Fabien Pinckaers, 2009), (Mulazzani, et al., 2009), (SAP, 2013), (Fitrix, 2013), Health (Rashid, et al., 2002), (Tilson, 2005). (Hawking, 2007), (Hasan, et al., 2009), (SAP, 2013), (Hawking, 2007), (Fitrix, 2013), (School Automation System, 2013), (Ringling, et al., n.d.) Municipal (Ramco Systems Ltd 2013) (Sistech Systems 2013) Municipal (Ramco Systems Ltd, 2013), (Sistech Systems, 2013) Revenue (Sistech Systems, 2013), (Patel, 2013) Works and Services (Seik, 2000), (Hawking, 2007), (Adarsh, 2013), (DPK Systems, 2013),
Functions How ERP will assist in this function? Literature refernce function? Grant of scholarship. Graphical form of data will make decision making more easy (ERP4Schools, 2013) Promotion of scientific research. Monitoring of district wise scientific competition, Availability and usage of existing resource (OpenERP, 2013) and usage of existing resource could be traced. Promotion of sports and co‐ curricular activities. Calendar of events could be formulated through event management system. (School Automation System, 2013) P h f t d it l E P t t ill Purchase of stores and capital goods for schools and colleges. E‐Procurement system will facilitate in this regard (Umble, Haft, & Umble, 2003) Conducting of 5th to 8th class examinations. Paper compilation and preparation through centralized examination server throughout di i (ERP4Schools, 2013) district Formulation of district education budget (development and non‐ development), reconciliation of expenditure and audit matters. SAP – Financials provide solution for budget preparation (Microsoft Dynamics ERP, 2013) d h ld d d l Surprise inspections of educational institutions. Hand held devices and online monitoring can facilitate inspections and their record keeping. (School Automation System, 2013) Development of district data base ERP has permanent solution (ERP4Schools, 2013) and its up‐dating. ERP has permanent solution (ERP4Schools, 2013) Periodic and regular reporting to the Heads of Attached Departments and the Administrative Departments. Flow of information to all levels will be easy and Continuous monitoring is possible by biometric attendance system (ERP4Schools, 2013)
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Critical Success Factor References Top management Al‐Mashari et al (2003); (Umble et al 2003); Zhang et Top management support Al Mashari et al. (2003); (Umble et al., 2003); Zhang et
Business plan and vision Loh and Koh (2004); Schwalbe, (2000); Somers and Nelson (2004); Nah (2003)
Re‐engineering business process Davison (2002); Hammer and Champy (2001); Somers and Nelson (2004); Nah (2003); Murray and Coffin (2001) Effective project management Zhang et al.,( 2002); Somers and Nelson (2004); Remus (2006); Loh and Koh, (2004) Teamwork and composition Loh and Koh (2004); Al‐Mashari et al., (2006); Remus (2006); Nah (2003); Rosario (2000) composition (2006); Nah (2003); Rosario (2000) ERP system selection Wei and Wang (2004); Shehab et al., (2004); Everdingen et al. (2000); Sprott (2000) User involvement Esteves et al., (2003); Zhang el at (2002) Education and training Woo (2007); Nah et al., (2003); Zhang et al. (2002)
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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d d bl d
Cost educed to . b
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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Af f d b ARC I di G h k
serious steps towards E‐Governance.
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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40 50 60 70 10 20 30
Significant Positive impact Positive Impact No Impact Negetive Impact
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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centric services, finance system, transparency and feedback management system could be addressed by ERP based E‐Governance management system could be addressed by ERP based E Governance (2nd Phase of Punjab Urban Reforms Agenda).
would be more empowered through E‐Governance. ERP ill h d i t th ll ti i i f T
administration to Provisional Government through digital hierarchy.
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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need of provincial IT architecture so that district Government could be empowered to take measures for development of ERP solutions.
federal security agencies.
changes in technology.
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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independently without any architecture from center. A matter of serious concern is that it will create problem for G2G coordination and one‐stop shop portal (www.pakistan.gov.pk) in future (Papadouka, et al., 2004).
By simplest version of ERP Jhang Model (Bhatti, 2009) can be implemented all over Pakistan.
f h for this.
Change Managers. Change Managers.
Pakistan Urban Forum ‐ Karachi January 10‐12, 2014
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