Actofit Joey Hoy Brooks Tiffany Francis Estrada About Actofit - - PowerPoint PPT Presentation

Actofit

Joey Hoy Brooks Tiffany Francis Estrada

About Actofit Problem Space

Actofit tracks movement in three dimensions, enabling it to recognize specific exercises and provide users with repetition and set count, active/rest time, projected

• ne-rep max, and more. Actofit also provides form

evaluation so users can correct their form. + Evaluate the overall user experience of product

• Onboarding
• Training/calibration & workout session
• Post-workout analytics

+ Product validation

• General user sentiment
• Product appeal
• Ease of use

Methods

Heuristic evaluation

+ Nielsen’s 10 Heuristics + Actofit full evaluation + Competitor evaluations for Strava and Nike+ Training app

User studies

+ 7 participants + Pre-study questionnaire + Full user study + Post-study interview

Cognitive walkthrough

+ Performed by each of us + Increased familiarity with product + Identified key usability tasks

How do you currently track your fitness goals?

“I usually don’t track my workouts because most fitness trackers are made for running. I just try to go to the gym 4 to 5 times a week.”

People set loosely-defined goals to gauge their fitness level.

“I have a Fitbit but it doesn’t help too much because it only gives me step count and calories. I wish it did more.”

Current fitness trackers in market don’t provide the appropriate metrics for people who weight-train.

“I look in the mirror.”

People validate their progress the old-fashioned way.

Findings

• Onboarding
• In-workout
• Analytics

Key Findings: Onboarding - Overview

+ Users have a difficult time activating, navigating, and understanding the wristband. + Users have a difficult time with the bluetooth pairing and syncing process. + Users had a difficult time referencing the user manual.

Key Findings: Wristband Navigation

I don't know how I got here, I just touched it and it was here. I'm not exactly sure what I'm doing, what touches make it reveal. I don’t know how I’m doing this. I’m pressing random spots. I can’t figure out how to keep it on.

Key Findings: Bluetooth Pairing and Syncing

I’m not sure what’s going on there. Especially since it still says scanning for devices. I guess I have to go into settings to see if it’s connected...I’m assuming it’s connected. I keep wanting to press this [sync icon]. To me it seems like that would sync it, like put it together and I would see a light.

Key Findings: Referencing User Manual

I’m not one to look at instructions, I just dive in. I would probably not [reference the user manual] on my phone. I would be on my laptop ‘cause it’s easier for me to do that. I would probably go to the Actofit App first, and if that didn’t work, then I’d go to Actofit.com/setup.

Key Findings: Training/Workout - Overview

+ Users didn’t understand the Personalized vs. Universal exercises and had trouble navigating these areas. + Users were daunted by the long list of exercises + Users found that going back and forth between exercising and the phone was burdensome.

Key Findings: Personalized vs. Universal Lists

I’m assuming ‘personalized’ is the exercises it doesn’t know and ‘universal’ is the exercises it already knows. I’m not sure what the difference is, it seems as if ‘personalized’ should be ones I’ve done before and liked...and universal should be all exercises, but it looks the same between the two… Personalized’ form probably means how I’m doing it and ‘universal’ is how you should be doing it. I don’t know...

Key Findings: Users daunted by long exercise list

It would be really helpful for somebody like me who is not a heavy gym goer to have some sort

• f diagram to explain what the exercises are,

how to do them...cause I'm guessing right now. I definitely think that having some sort of graphic that indicates what you're supposed to

• do. Seems like a lot of stuff in here. Would I need

to train them all? Um, yeah, I have no idea what a ‘skull crusher’ is.

Key Findings: Post-workout analytics

+ Users liked having workout details but weren’t exactly sure what all the data

• meant. They wanted a basic summary.

More detail, I like that. That’s kind of vague, I’m not sure what that means. It’s good information but I’m not sure, I guess that’s a summary of my workout...I don’t know what the blue and the red mean. The work done... I assume it stands for Kilojoules...that’s a bit confusing.

Recommendations

• Onboarding
• Training & Workouts
• Analytics

Prioritized Design Recommendations - Onboarding

Consider…

1. Adding contextual help or a tutorial in the app for general premise and what to expect 2. Providing visual and tactile feedback and system status via device 3. Preventing errors in initial setup by sharing preconditions (e.g. Bluetooth enabled on phone) for

• nboarding and pairing device with phone

Key Design Recommendations - Training & Workouts

Consider...

1. Shifting as much work to device and app as possible, removing the friction of training from the user 2. Removing “Universal” and “Personalized” distinction of exercises and guide workflow 3. Separating ingresses to training the device and starting a workout 4. Adding system status and feedback during training to count reps and convey progress and confidence, providing notification immediately when training or workouts fail 5. Starting and ending workouts via device, relying less on app

Prioritized Design Recommendations - Analytics

Consider…

1. Providing more information about how Actofit captures data and benchmarks itself for correct metrics to establish trust in accuracy 2. Connecting analytic data to user’s goals, routine, or recommendations 3. Aligning units of measurement and to user’s location or preference; define unknown terms or Actofit-specific terminology

Our Learnings

Evaluation

+ Having a comprehensive test plan and broad scope allowed us to fall back and adapt so that we could still leverage time with participants to get valuable data when things didn’t go as planned

• Working in the field with a

product in beta limited usability findings; evaluating with paper prototype would have been a better strategy

Data Analysis

+ Employing multiple evaluation methods is helpful for triangulation of findings, but there can be diminishing returns with accumulating data

• Fixing the product at a stable

version for participant evaluations would have been more helpful for finding trends

Planning

+ Beginning with Heuristic Evaluations and Cognitive Walkthroughs helped us understand the beta product and prioritize what we wanted to evaluate with participants

• We underestimated the time it

would take to complete each method of evaluation, especially the session with participants, and the amount of data we’d have...we took on too much scope

Wrapping Up Our Study & Next Steps

+ Share our comprehensive final report and data with Actofit + Present key findings and prioritized list of recommendations to Actofit + Suggest next steps (and share lessons learned) for lightweight evaluation techniques the Actofit development can continue to employ