About Me Worked on a hotline as a confidential investigator for NYC - - PowerPoint PPT Presentation

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About Me Worked on a hotline as a confidential investigator for NYC - - PowerPoint PPT Presentation

Jul 04, 2023 351 likes •763 views

About Me Worked on a hotline as a confidential investigator for NYC DOI. Studied hotlines since 2007. My PhD dissertation was on the topic of fraud hotlines. Wrote a book about hotlines, which was published by CRC Press in 2014.

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About Me

  • Worked on a hotline as a confidential

investigator for NYC DOI.

  • Studied hotlines since 2007.
  • My PhD dissertation was on the topic of

fraud hotlines.

  • Wrote a book about hotlines, which was

published by CRC Press in 2014.

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My Book

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Key Themes

  • Design: Fraud hotlines are ubiquitous and

effective yet often underutilized, due in part to design flaws.

  • Performance: Fraud hotline performance is

important, yet often overlooked.

  • Assessment: Evaluating other people’s

hotlines can help you create a better hotline.

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Definition

Fraud Hotlines: Anonymous reporting mechanisms for employees, and third parties, to report

  • rganizational crime, fraud, waste and abuse.
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Source: The Philadelphia Inquirer, June 7, 2018

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Source: The Philadelphia Inquirer, April 28. 2018

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Source: The Philadelphia Inquirer, January 26, 2019

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ACFE Report to the Nations, 2018

Source: ACFE 2018 Report to the Nations, Pg. 4

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KPMG Global Profiles of the Fraudster, 2016

Source: KPMG 2016 Global Profiles of the Fraudster, p. 9

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ACFE Report to the Nations, 2018

Source: ACFE 2018 Report to the Nations, Pg. 17

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Source: E&Y Global Fraud Survey, 2008, p. 10

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Source: 2014 E&Y Global Fraud Survey, p 3

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Source: E&Y 2011, p. 10

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Source: E&Y 2011, p. 13

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Source: 2016 E&Y Global Fraud Survey

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Source: 2018 SEC Annual Report to Congress, Whistleblower Program, p. 20

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Source: 2018 SEC Annual Report to Congress, Whistleblower Program, p. 14

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Source: 2018 SEC Annual Report to Congress, Whistleblower Program, p. 24

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Source: 2018 SEC Annual Report to Congress, Whistleblower Program, p. 12

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Source: Business Report, South Africa

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Source: The Philadelphia Inquirer, June 7, 2018

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Source: The Inquirer, Philadelphia June 7, 2018

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Source: The Inquirer, Philadelphia May 24, 2018

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Source: CBS 3 Philly, May 22, 2018

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The Fraud The Discovery The Fix

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Prince George’s Hotline designed to protect tax dollars, wastes tax dollars

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Source: The Washington Post

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Source: Charlie Weston, The Irish Independent, January 26, 2017

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Low Call Volume

  • Employees are unaware a hotline exists.
  • Employees are aware, but do not appreciate

the value of their report.

  • Employees fear retaliation.
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Source: Fraud Magazine, Association of Certified Fraud Examiners

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Key Themes

  • Design: Fraud hotlines are ubiquitous and

effective yet often underutilized, due in part to design flaws.

  • Performance: Fraud hotline performance is

important, yet often overlooked.

  • Assessment: Evaluating other people’s

hotlines can help you create a better hotline.

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