About Me Worked on a hotline as a confidential investigator for NYC - PowerPoint PPT Presentation

About Me • Worked on a hotline as a confidential investigator for NYC DOI. • Studied hotlines since 2007. • My PhD dissertation was on the topic of fraud hotlines. • Wrote a book about hotlines, which was published by CRC Press in 2014.

My Book

Key Themes • Design: Fraud hotlines are ubiquitous and effective yet often underutilized, due in part to design flaws. • Performance: Fraud hotline performance is important, yet often overlooked. • Assessment: Evaluating other people’s hotlines can help you create a better hotline.

Definition Fraud Hotlines: Anonymous reporting mechanisms for employees, and third parties, to report organizational crime, fraud, waste and abuse.

Source: The Philadelphia Inquirer, June 7, 2018

Source: The Philadelphia Inquirer, April 28. 2018

Source: The Philadelphia Inquirer, January 26, 2019

ACFE Report to the Nations, 2018 Source: ACFE 2018 Report to the Nations, Pg. 4

KPMG Global Profiles of the Fraudster, 2016 Source: KPMG 2016 Global Profiles of the Fraudster, p. 9

ACFE Report to the Nations, 2018 Source: ACFE 2018 Report to the Nations, Pg. 17

Source: E&Y Global Fraud Survey, 2008, p. 10

Source: 2014 E&Y Global Fraud Survey, p 3

Source: E&Y 2011, p. 10

Source: E&Y 2011, p. 13

Source: 2016 E&Y Global Fraud Survey

Source: 2018 SEC Annual Report to Congress, Whistleblower Program, p. 20

Source: Business Report, South Africa

Source: The Philadelphia Inquirer, June 7, 2018

Source: The Inquirer, Philadelphia June 7, 2018

Source: The Inquirer, Philadelphia May 24, 2018

Source: CBS 3 Philly, May 22, 2018

The Fraud The Discovery The Fix

Prince George’s Hotline designed to protect tax dollars, wastes tax dollars

Source: The Washington Post

Source: Charlie Weston, The Irish Independent, January 26, 2017

Low Call Volume • Employees are unaware a hotline exists. • Employees are aware, but do not appreciate the value of their report. • Employees fear retaliation.

Source: Fraud Magazine, Association of Certified Fraud Examiners

Key Themes • Design: Fraud hotlines are ubiquitous and effective yet often underutilized, due in part to design flaws. • Performance: Fraud hotline performance is important, yet often overlooked. • Assessment: Evaluating other people’s hotlines can help you create a better hotline.

About Me Worked on a hotline as a confidential investigator for NYC - PowerPoint PPT Presentation

About Me Worked on a hotline as a confidential investigator for NYC DOI. Studied hotlines since 2007. My PhD dissertation was on the topic of fraud hotlines. Wrote a book about hotlines, which was published by CRC Press in 2014.

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About Me Worked on a hotline as a confidential investigator for NYC - PowerPoint PPT Presentation

About Me Worked on a hotline as a confidential investigator for NYC DOI. Studied hotlines since 2007. My PhD dissertation was on the topic of fraud hotlines. Wrote a book about hotlines, which was published by CRC Press in 2014.

The The Roc ockS kSTAR AR Prog rogra ram m Touching Lives One Rocks ckstar tar At A

1 2 Where would you go to look up this information? Edit Person. Are there any memos? Are

Health th, Saf Safety &amp; Enviro ronment Se t Serv rvices at Kuwait U Univer ersit ity H

1 Mr. Nigel Paul C. Villarete , City Administrator, Cebu City During the period 1995 to 1998, it

Compliance and Privacy Program Year End FY 2020 Presentation to MHBE Board of Trustees

Community Air Protection Program (AB 617) Webinar FEBRUARY 27, 2019 Agenda Staff presentation

February 15, 2012 Economic and Budget Challenges Adapting to Reductions in Federal Programs

A brief introduction o nudge ow small changes can make a big fference he idea behind

Pro-Poor Sanitation and Water Initiative in Kathmandu Valley Roshan Raj Shrestha, Andre Dzikus,

Household survey Response to questions

Household Analysis Review Group 12 April 2011 Incorporating Survey Data in Household Projections

Western Area Waste Regional Workshop MICHAEL CARLETON ARREDONDO, ZEPEDA &amp; BRUNZ LLC &amp;

Department of Public Works Refuse Cost Initiative 7/21/2020 Topline Due in part to loss of

DTSCs Role in the CUPA Evaluations To evaluate the CUPAs performance and to provide tools to

Waste Reduction Week Conference Tuesday October 22, 2019 The average person throws away 37

Financing Multifamily Housing in Massachusetts Nancy McCafferty March 8, 2018 Benefits of

Workgroup Report January 23, 2020 Statutory Charge H.542/Sec. E.300.4 SPECIALIZED HOUSING

Oregon Bond Residential Loan Program Realtor Education Residential Loan Program Specialist

Regional Housing Needs Analysis January 2020 Oregon Housing and Community Services Regional

Citizens Academy 2018 Planning &amp; Community Development Who Do We Work With? State of Ohio

1 City of Saint Paul Commitment to Fair Housing 2017-2018 2 Summer/Fall 2019 Stakeholder

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