1 A network for deputy and assistant managers - pilot Workshop 2 31 st January 2019
Housekeeping Introductions
Getting to know you In groups; Share with the group When was the last time you received positive feedback from anyone and what was it for? (2 minutes each)
Deputies pilot Aim of this pilot Bring together deputy and assistant managers to provide support for them to meet the challenges they face in their day to day work in adult social care. Deliver workshops followed potentially, by ongoing network meetings which will help to develop peer support, sharing of good practice, reflective time and professional development and learning.
MIS Manager Induction Standards Our Manager Induction Standards (MIS) set out what a manager needs to know and understand to perform well in their role. https://www.skillsforcare.org.uk/Standards-legislation/Manager-Induction- Standards/Manager-Induction-Standards.aspx
LQF Leadership Qualities Framework The Leadership Qualities Framework (LQF) describes the attitudes and behaviours needed for high quality leadership at all levels across the social care workforce. It focuses on the values and behaviours that provide the foundations for effective leadership in social care. https://www.skillsforcare.org.uk/Leadership-management/Leadership- Qualities-Framework/Leadership-Qualities-Framework.aspx
People Performance Management
Mapping to the MIS & LQF
People Performance Management Activity Give examples of what you consider to be ‘performance management’ situations 10 mins
People Performance Management People performance management ensures employee’s performance contributes to business objectives
In groups; Describe your organisations formal and informal processes for managing performance 10 mins
Formal and informal processes for managing performance Formal • Supervision meeting (one to one) • Annual appraisal and interim reviews • Disciplinary proceedings Informal • Over coffee, lunch • ‘Popping by’ ‘Dropping in’ • As a situation arises eg after a meeting or phone call
Break – 20 mins Take the opportunity to network!
In groups; Describe your role in addressing conduct and performance issues 10 mins
Scenario 1 Managing underperformance - conduct Barbara had been in post for a number of years when a new manager was assigned to the department. The manager found Barbara had, for a long time, been left to her own devices. Barbara was not meeting her objectives and had been spoken to on a number of occasions about her not completing routine duties. Other performance concerns included not being polite or helpful to relatives and visitors. There were also a number of low level complaints about her attitude over a number of years. Her colleagues often said “That’s just how Barbara is, she is grumpy by nature.”
Scenario 2 You choose! Select one of the scenarios you described earlier today and work through how you would manage that employee
Summary Excellent performance management helps everyone in the organisation to know; • What a service is trying to achieve • Their role in helping the service to achieve it’s goals • The skills and competencies they need to fulfil their role • The standards of performance required • How they can develop their performance and contribute to the development of the organisation • How they are doing • When there are performance problems and what to do about them
18 Resources to help you
19 Resources to help you
More resources Skills for Care e news https://id.skillsforcare.org.uk/Account/Register Skills for Care website www.skillsforcare.org.uk/Home.aspx Membership https://www.skillsforcare.org.uk/Leadership- management/Registered-managers/Membership.aspx CQC https://www.cqc.org.uk/news/newsletters-alerts/email-newsletters-cqc NICE https://www.nice.org.uk/news/nice-newsletters-and-alerts/subscribe-to- the-social-care-update SCIE https://www.scie.org.uk/myscie/register
21 Last task! Write on a post it, one key learning point from the session today and one action you will do as a result of attending
22 What’s next? Next workshop and beyond! Weds 10 th April 2019 10am – 1pm Venue TBC carol.mitchell@skillsforcare.org.uk 07779 351734
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