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A network for deputy and assistant managers - pilot
Workshop 2 31st January 2019
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A network for deputy and assistant managers - pilot Workshop 2 31 - - PowerPoint PPT Presentation
A network for deputy and assistant managers - pilot Workshop 2 31 - - PowerPoint PPT Presentation
1 A network for deputy and assistant managers - pilot Workshop 2 31 st January 2019 Housekeeping Introductions Getting to know you In groups; Share with the group When was the last time you received positive feedback from anyone and what
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Getting to know you
Share with the group When was the last time you received positive feedback from anyone and what was it for? (2 minutes each)
In groups;
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Deputies pilot
Bring together deputy and assistant managers to provide support for them to meet the challenges they face in their day to day work in adult social care. Deliver workshops followed potentially, by ongoing network meetings which will help to develop peer support, sharing of good practice, reflective time and professional development and learning.
Aim of this pilot
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MIS
Our Manager Induction Standards (MIS) set out what a manager needs to know and understand to perform well in their role. https://www.skillsforcare.org.uk/Standards-legislation/Manager-Induction- Standards/Manager-Induction-Standards.aspx
Manager Induction Standards
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LQF
Leadership Qualities Framework
The Leadership Qualities Framework (LQF) describes the attitudes and behaviours needed for high quality leadership at all levels across the social care workforce. It focuses on the values and behaviours that provide the foundations for effective leadership in social care. https://www.skillsforcare.org.uk/Leadership-management/Leadership- Qualities-Framework/Leadership-Qualities-Framework.aspx
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People Performance Management
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Mapping to the MIS & LQF
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People Performance Management
Give examples of what you consider to be ‘performance management’ situations 10 mins
Activity
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People Performance Management
People performance management ensures employee’s performance contributes to business
- bjectives
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Describe your organisations formal and informal processes for managing performance 10 mins
In groups;
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Formal
- Supervision meeting (one to one)
- Annual appraisal and interim reviews
- Disciplinary proceedings
Informal
- Over coffee, lunch
- ‘Popping by’ ‘Dropping in’
- As a situation arises eg after a meeting or phone call
Formal and informal processes for managing performance
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Break – 20 mins
Take the opportunity to network!
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In groups;
Describe your role in addressing conduct and performance issues 10 mins
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Scenario 1
Barbara had been in post for a number of years when a new manager was assigned to the department. The manager found Barbara had, for a long time, been left to her own devices. Barbara was not meeting her objectives and had been spoken to on a number of occasions about her not completing routine
- duties. Other performance concerns included not being polite or
helpful to relatives and visitors. There were also a number of low level complaints about her attitude over a number of years. Her colleagues often said “That’s just how Barbara is, she is grumpy by nature.”
Managing underperformance - conduct
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Scenario 2
Select one of the scenarios you described earlier today and work through how you would manage that employee
You choose!
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Summary
- What a service is trying to achieve
- Their role in helping the service to achieve it’s goals
- The skills and competencies they need to fulfil their role
- The standards of performance required
- How they can develop their performance and contribute to
the development of the organisation
- How they are doing
- When there are performance problems and what to do
about them
Excellent performance management helps everyone in the organisation to know;
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Resources to help you
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Resources to help you
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More resources
Skills for Care e news https://id.skillsforcare.org.uk/Account/Register Skills for Care website www.skillsforcare.org.uk/Home.aspx Membership https://www.skillsforcare.org.uk/Leadership- management/Registered-managers/Membership.aspx CQC https://www.cqc.org.uk/news/newsletters-alerts/email-newsletters-cqc NICE https://www.nice.org.uk/news/nice-newsletters-and-alerts/subscribe-to- the-social-care-update SCIE https://www.scie.org.uk/myscie/register
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Last task!
Write on a post it, one key learning point from the session today and one action you will do as a result of attending
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What’s next?
Weds 10th April 2019 10am – 1pm Venue TBC carol.mitchell@skillsforcare.org.uk 07779 351734
Next workshop and beyond!
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