AAMO Young Managers Programme 2015 Hong Kong & Macau REPORT FROM - - PowerPoint PPT Presentation

AAMO Young Managers Programme 2015 – Hong Kong & Macau

REPORT FROM YOUNG MANAGERS PROGRAM 2015 - MAP / AAMO

I am thankful for the opportunity to represent MAP at the Young Managers Program 2015, arranged by Asian Association of Management Organization (AAMO) via the Management Association of Pakistan (MAP). The program held from 8th to 13th November 2015 was coordinated by the Asia-Pacific Institute of Business, CUHK Business School (CUHK-APIB). The program commenced in Macau, and then moved to Hong Kong and then back to Macau. Participants from all over the Asia Pacific Region attended seminars and visited four companies in Hong Kong, along with various tourist attractions. Program Opening (Macau)

• Introduction with organizers and other participants
• Brief orientation of the program was delivered by Dr. Johnny Wan, CUHK Business School (Handout Attached)
• Cultural Tour of Macau

Corporate Visits (Hong Kong)

• Corporate visits were made to;
• Pacific Andes, a global seafood company
• Dragon Air, second largest airline in Hong Kong
• MTR, Mass Transit Railway network in Hong Kong
• Hong Kong Science & Technology Park, a platform to support budding entrepreneurs.

Final Debriefing with Group Presentations (Macau)

• The key learning was shared in a final debriefing through presentations and discussion.
• Consolidated power point presentation is attached.

Kind regards, Muhammad Salman Tahir |Deputy Manager Sales (Projects) | Pakistan Cables Limited | Cooperative Insurance Building, 23 Shahrah-e-Quaid-e-Azam, Lahore.

CRITICAL SUCCESS FACTORS

HONG KONG

• 1. Professional people
• 2. Love their country
• 3. Use of latest technology
• 4. Proper implementation of law and order

MACAU

• 1. Goodwill in casino business
• 2. More rich people in mainland china
• 3. Love for the country

Strengths Weakness

Opportunity

Threat

• NGO and Gov compliance requirement
• Media spot light
• Climate change
• Competitors
• Market demand
• International market shares
• Increase supply chain capacity
• Innovation – Automation
• Diversify into agriculture
• High turnover
• Mandatory orientation
• Growing fish consumption
• Supply chain
• Business segments – Fish Supply |

Frozen fish & SC Management | Processing distribution

OVERVIEW

• Based in Hong Kong
• Part of Cathay Pacific Group
• Founded in 1985
• 53 Destinations
• World’s best regional airlines
• Is an affiliate member of the Oneworld airline alliance
• Fleet : 18 A-330’s and 23 A-320’s
• 2000 Cabin Crew

AAMO -YMP 2015

INNOVATIVE OFFERINGS

• Afternoon tea in the air
• Gourmet Service
• Leveraging technology
• Dessert
• Spring , Summer , Autumn , Winter
• Hot-Pot Rice
• No accidents, No slips !
• Never bored on Dragon Air !
• In-Flight Sales HKD 170 Million
• HK’s Own Airline !
• Surprise the customer !

AAMO -YMP 2015

PEOPLE MANAGEMENT

• Induction Training Program
• Communication
• Use of Technology
• Mentorship Program
• 52% crew size growth in past 5 years
• Hire for ATTITUDE … Train for SKILL
• 180 in-flight appraisals per crew per year
• Stakeholders Feedback
• Merit based promotion
• Caring culture
• Respect
• Life Style and Roster options
• Annual leaves scheme
• Crew engagement

AAMO -YMP 2015

AAMO -YMP 2015

Sustainability

Teamwork Interperso nal Effectivene ss Coping with Pressure Communic ation

SUSTAINABILITY MODEL

CRITICAL SUCCESS FACTORS

• Unique Value
• Industry Alliance
• Consistent Service

AAMO -YMP 2015

GOLDEN NUGGETS FROM DRAGONAIR !!

• Stay Focused
• Self Disciplined
• Always have a “Plan B”

AAMO -YMP 2015

MTR

• Founded in 1975
• Average of 5.3 million passengers every weekday.
• Owners – 77% Hong Kong SAR government and 23% Public
• MTR adopts a “R+P” business model = Railway + Property
• 35,000 staff worldwide.
• !5,000 staff in Hong Kong.

MTR - 4 values

• Excellent Service
• Mutual Respect
• Value Creation
• Enterprising Spirit

MTR - WIT – Work Improvement Team

• Motto – “You have a say in what you do everyday”
• Local to Global : WIT all over -> HK, Schenzen, Stockholm, Melbourne,

Beijing, Sydney, London

• Evaluation mechanism
• Organisational level
• Behavioural level
• Learning level
• Reaction level

Introduction- Reindustrialization through innovation

• In the early history of Hong Kong development they were really

strong in production but globalisation forces them to restrategize their business and now they are moving forward with innovation.

• The Hong Kong government support this project through HKSP,

because we can see this area managed to create jobs for the local, investor, new potential area of business such as creative business, education, green technology.

• This is really a good concept of sustainable economy and setting

the right platform for their people.

How do they do it?

• Strategy: 3 C’s

– Connect – Collaborate – Catalyse

• 5 Clusters:

– Biomedical Technology – Electronics – Green Technology – Information Communications Technology (ICT) – Material Precision & Engineering

LEARNINGS FROM DR. ALAN LAM

• Perseverance
• Passion
• Transformation of his roles
• Work Life Balance
• Positive Attitude

• Stay Focus
• Do one thing at a time
• Listen & Observe
• Voice out your opinion
• Discover your strengths
• Diversity & Inclusion
• Make a difference

Be Yourself!!!

THANK YOU!