Hajj Turkey Iran 79.000 86.500 Morocco India 3 31.000 170.000 Algeria 36.000 Bangladesh 4 127.198 Saudi Arabia Pakistan 2 179.210 Nigeria Egypt 5 Malaysia 79.000 108.000 30.200 1 Indonesia 221.000 The Highest Number of Hajj Pilgrims outside Saudi in 2019 1. Indonesia 2. Pakistan 3. India 4. Bangladesh 5. Egypt 6. Iran 7. Turkey 8. Nigeria 9. Algeria 10. Morocco 11. Malaysia Source: Al 2 Jazeera
Umrah Turkey 306.987 Iraq 1 Pakistan 270.995 1.590.731 Algeria 5 364.707 India 3 Jordan 643.563 200.857 Malaysia Egypt 4 Yemen 274.066 535.861 334.186 Indonesia 2 The Highest Number of Umrah excl Saudi in 2019 946.962 1. Pakistan 2. Indonesia 3. India 4. Egypt 5. Algeria 6. Yemen 7. Turkey 8. Malaysia 9. Iraq 10. Jordan Source: 3 Arabnews
Saudi Vision 2030 (target) - 30 Million Hajj-Umrah (3x) - 5 Million Hajj Visitors (2x) Messages of Saudi Vision 2030: 1. KSA to add quota, modernize the services, clearer and transparant regulation and efficient for all services related to Hajj and Umrah Industry. 2. Hajj Mission/tour operators should Improve Hajj and Umrah services through Strong Financial Sustainability and applying modern technology and digitalization 3. Hajj Fund agency should benefit Investment opportunity in hajj and umrah through G to G and B to B schemes. 4
Projects Under Saudi Vision 2030 5
Evolution of Hajj and Umrah Service Digitalization Manual E-Hajj; GDS > 2019 <2013 2013-2019 6
Digitalization in Saudi Hajj and Umrah 01 <2013 Pilgrim obtained hajj visa from KSA (Gov/ Muasassah) via Hajj Mission 03 manually. Umrah visa via visa provider in KSA. 2020-onward, GDS (Global Distribution System), central reservation system for all hajj and umrah services and visa 02 will be implemented through global OTA (on-line travel 2014-2019 E-hajj visa has agent)-decree been introduced connected 111/mim/1440 with masayr (arafat- muzdalifah-mina) services by Muasassah, Ministry of Hajj, KSA. Umrah visa semi- electronic. 7
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Adoption of GDS • Agoda, one of the world’s fastest growing online travel agents (OTA), and Saudi Arabia’s Ministry of Hajj and Umrah have signed MoU by utilizing Agoda’s technology and travel expertise, marketing platform capabilities, intelligence tools and resources (July 2018) • Online portal Umrahme.com signs MoU with Hajj Ministry (August 2019) • Flight Booking Engine is web based booking engine connected with global GDS systems including Amadeus, Galileo and Sabre , which consolidates the data from all the airlines. 9
Hajj and Umrah Digitalization; Implication to Indonesia Premium Hajii: small, premium and less regulated Reguler Hajj: massive , Umrah: growing, ranges Gov. control and highly and deregulated regulated Indonesia Hajj and Umrah 10
Services needed for Indonesian Hajj and Umrah Air Ticket and Food and Katering Zam Zam Airport Service Inter-City Mecca Arafat, Mina, Shalawat Medina Muzdhalifa Ziarah, souvenirs Visa and Islamic Tourism Adahi Meat Living Cost Specific and Tailor-made Services 11
GDS Provides Efficient and Transparant Services 01 02 Transparant, publish Priority and price, range quality of preference of hajj service S W mission or group/individual B to B or B to C Efficient, avoid First come first serve O T basis and opportunity middle man, and for hajj fund effective system 03 04 12
How BPKH Contribute to Improve Service thourgh Digital Hajj and Umrah Work together with KSA, Ministry of Hajj, Work together and closer with 01 04 “Holding compnay ”/ Isnad Min of Religious Affair, RI Find investment opportunity in the hajj SISKOHAT and SISKEHAT should be 02 05 related services (food, hotels, connected with GDS transportation, etc) Promoting Indonesia OTA and Non-OTA Work together with IsDB and Hajj Mission 06 03 market place to join GDS around the world 13
Role of BPKH in Hajj and Umrah Services BPKH is the Indonesian Establish: June 2017 (Law Hajj Fund Management Num 34/2014, Pres. Decree Agency directly under 110/2017, Gov. Reg. 5/2018 ) the President Hajj Fund Management Agency Goals 1. Efficient and Rationale of Government Total Investable Cost of Performing Hajj Affiliated Funds (Oct, 2019): 2. Provides optimal return for Public Rp. 120 Trillion or Hajj Services Institution equivalent to US$ 3. Promote social funds 8.450 million 14
Establish Connection Hajj and Hajj Fund DRC -BPKH Leased • SISKOHA T • MORA DC – BPKH T elkom-Serpong BPKH Bidakara Internet WAN BPS-BPIH 15
Role of Hajj Mission/Travel Agency post GDS implementation Hajj Hajj Mission/ GDS andUmrahVisitors Travel Agent 16
Challenges of Indonesian Hajj and Umrah Toward Digitalization Indonesia is the biggest Uncertainty with regards Travel industry face a hajj and umrah visitors to GDS system as a new disruption from with total spending Rp. 20 digital system global hajj and umrah Triliun (1,5 bio)/year market place Indonesian OTA and Non- Hajj mission/Kemenag OTA (Supporting needs to adjust with new ecosystem) need to be GDS system part of Saudi GDS 17
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