2018 B ROKER R ECERTIFICATION T RAINING S OUTH F LORIDA Simply - - PowerPoint PPT Presentation

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2018 B ROKER R ECERTIFICATION T RAINING S OUTH F LORIDA Simply - - PowerPoint PPT Presentation

2018 B ROKER R ECERTIFICATION T RAINING S OUTH F LORIDA Simply Healthcare Plans, Inc. is a Medicare-contracted coordinated care plan that has a Medicaid contract with the State of Florida Agency for Health Care Administration to provide benefits


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SLIDE 1

2018

BROKER RECERTIFICATION TRAINING SOUTH FLORIDA

Simply Healthcare Plans, Inc. is a Medicare-contracted coordinated care plan that has a Medicaid contract with the State of Florida Agency for Health Care Administration to provide benefits or arrange for benefits to be provided to enrollees. Enrollment in Simply Healthcare Plans, Inc. depends

  • n contract renewal.
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SLIDE 2

2

This presentation contains proprietary information. It is intended for recertification purposes only, use by

  • ur contracted brokers. Any redistribution or other

use is strictly forbidden. The benefit descriptions are intended to be a brief overview of some benefits available to plan members. For agent/broker use

  • nly. Not for distribution to the general public; nor

for solicitation purposes.

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SLIDE 3

Welcome

Thank you for joining us today! We appreciate your support and partnership during 2017. Together, we were able to help thousands of Medicare beneficiaries in the communities we serve. Our promise to you for 2018: a) Robust value propositions b) Competitive compensation c) Ongoing training year round d) Local agent support

3 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 4

4 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 5
  • Simply – Today
  • 2018 Service Area
  • Compliance
  • Sales Process
  • Customer Service – Important Phone Numbers
  • 2018 Benefits Review
  • Compensation Process

Agenda

5 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 6

Simply Healthcare

  • A Florida health plan for Floridians.
  • We serve more than 621,000 Medicare and Medicaid recipients

throughout Florida.

  • Our more than 1,200 local employees are your neighbors who know the

community, physicians and hospitals.

  • As a Simply Healthcare Partner, your phone calls will always be answered

locally by friendly, knowledgeable Simply representatives who treat you with the respect you deserve and provide you with the level of service you expect.

  • Simply Healthcare is a wholly owned subsidiary of Anthem, Inc.

6 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 7

Simply Healthcare Plans Star Rating

Simply Healthcare Plans, Inc. - H5471 - 2017 Medicare Star Ratings* The Medicare Program rates all health and prescription drug plans each year, based on a plan's quality and

  • performance. Medicare Star Ratings help you know how good a job our plan is doing. You can use these Star Ratings to

compare our plan's performance to other plans. For 2017, Simply Healthcare Plans, Inc. received the following Overall Star Rating from Medicare. Learn more about our plan and how we are different from other plans at www.medicare.gov. You may also contact us Monday through Friday, 8:00 a.m. - 8:00 p.m. Eastern at 1-888-577-0212 (toll-free) or 711 (TTY). Current members please call 1-877-577-0115 (toll-free) or 711 (TTY).

4.5 out of 5 Stars

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from

  • ne year to the next.

7 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 8

8 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 9

Product Portfolio

 Medicare

 Simply

 Medicaid

 Amerigroup  Simply  Better Health

 Long Term Care  Florida Healthy Kids  Clear Health Alliance

9 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 10

Counties we’re in…

Miami-Dade

Santa Rosa Walton Holmes Bay Jackson Gulf Liberty Gadsden Leon Wakulla Franklin Taylor Madison Dixie Baker Union Levy Alachua Bradford Clay Duval Nassau Putnam St. John’s Marion Flagler Volusia Citrus Lake Seminole Hernando Pasco Orange Polk Indian River Manatee Hardee DeSoto Highlands St. Lucie Martin Palm Beach Charlotte Glades Lee Hendry Collier Broward

Broward Polk

Santa Rosa Walton Holmes Bay Jackson Gulf Liberty Gadsden Leon Wakulla Franklin Taylor Madison Dixie Baker Union Levy Alachua Bradford Clay Duval Nassau Putnam St. John’s Marion Flagler Volusia Citrus Lake Seminole Hernando Pasco Orange Polk Indian River Manatee Hardee DeSoto Highlands St. Lucie Martin Palm Beach Charlotte Glades Lee Hendry Collier Broward

Hillsborough Pinellas Pasco Hernando Palm Beach Osceola Orange Seminole

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2017 Current Service Area 2018 Service Area Expansion

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 11
  • Complaint Tracking Module (CTM)
  • Rapid disenrollment & cancellations
  • Field Evaluations
  • Review Marketing Code of Ethics
  • CMS - Marketing Guidelines

Compliance Oversight @ Simply

11 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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12 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Agent Allegations can be received from two sources; Internal Complaints, which are received directly by the organization (SHP) or CTM’s which are complaints received by CMS and then forwarded to the organization.

  • Agents will receive an email from the Compliance or Sales department letting them know an allegation of misconduct has been filed.
  • A detailed response is required from the agent generally within 5 days. Sometimes in elevated cases or immediate need cases the

response may be required in as little at 24 hours. The agent responses need to be thorough and address all pertinent issues.

  • A detailed response consists of more than “I used the presentation book.”
  • The compliance team is your advocate – they pull verification calls, review SOA information, and your notes (when available).
  • To provide the detailed feedback compliance recommends an agent take notes at every appointment; record them in your iPads or

Prospect Manager.

  • Once a beneficiary has placed a complaint against an agent, that agent is not allowed to make contact with the beneficiary until the

investigation is completed in its entirety and the case has been closed. If the contact is incoming (from beneficiary to the agent) the agent should attend and inform management immediately At some point almost every agent will have an allegation filed against them. That does not mean that the allegation of misconduct is true

  • r false. The compliance team will investigate the allegation. The best case scenario is they will find it to be “unfounded.” They will need

your help to do that.

Violation Process – Review

13 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Unfounded – No wrongdoing verified, agent followed Marketing Guidelines. Inconclusive – Not enough evidence obtained to come to a determination. Depending on the situation, compliance and the sales department may determine that re-training or a corrective action should be

  • implemented. This is done to ensure that any possibility of wrongdoing is corrected and or the proper

procedures are re-enforced. Founded (lesser) – Agent is found to be responsible for a negligent violation. Usually the consequences

  • f the agent’s misconduct are minor and little or no harm was caused to the beneficiary. A lesser

founded CTM will usually result in some form(s) of corrective action to the agent or more stringent consequences like suspension or even termination. Founded (major) – Is a serious offense in where the agent is found to be responsible for willful violation

  • f the Code of Ethics. In a Major Founded case the harm or potential harm to the beneficiary is
  • elevated. In these situations the agent will most likely have his contract or employment terminated by

the plan and the incident will be reported to the appropriate channels. * Deficiencies may be observed in all four of the possible outcomes. Although a case may be determined Unfounded there may be room for improvement in certain aspects of the agents performance.

Allegations of Misconduct - Possible Outcomes

14 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Top CTM Allegations

Marketing

  • Enrolled in the wrong Plan
  • Incorrect effective date
  • Unaware of enrollment/ Not aware of HMO
  • Requested not to submit app/Cancellation request

Benefits/ Access

  • Part D and Medical co-pays
  • RX not covered/RX QL/ Prior Authorizations
  • Dental Benefits

Provider Network

  • PCP and specialist non-par
  • PCP accepts Medicaid LOB only

Enrollment

  • Ineligible for Plan (CSNP)
  • Incorrect election

15 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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16

Use approved marketing materials – Double check the sales kit. It is the right thing to do, avoid CTMs!

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 17

17

Use approved marketing materials – Double check the sales kit. It is the right thing to do, avoid CTMs!

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Short Term Disenrollments and Cancellations

Reviewing Cancellation and Disenrollment Activity Cancellation and Disenrollment activity by agent will be conducted on a monthly basis by reviewing the Agent Cancellation and Disenrollment Activity Report. Agents that are found to be above the market averages on either category will be documented and should discuss possible causes with respective managers. High levels of early, voluntary cancellation and rapid disenrollment, relative to other agents can be indicative of a performance problem with an agent and will require corrective action. Documenting Corrective Actions or Training The Cancellation and Disenrollment Activity Form will be completed and used to document discussions with agents who demonstrate higher than average levels on the

  • report. This form will also be used to document and corrective action if needed and

will be signed by the manager and agent.

18 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Field Evaluations

The field evaluation consists of comprehensive questions that measure the accuracy of the information disclosed by the Sales Agent, the effectiveness of individual technique and overall efficiency of the presentation. Simply Healthcare Broker Agents could receive a request to complete a scheduled evaluation of their sales presentation. These evaluations are conducted while presenting the plan options to a prospective enrollee or a mock presentation. These evaluations can be performed for reasons that include, but are not limited to:

  • Higher than average short-term disenrollment
  • Higher than average cancellation rates
  • Unsatisfactory investigation findings from sales and marketing complaints

including but not limited to; unfounded/inconclusive investigations for agents.

19 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 20

Sales and Marketing Code of Ethics

You have read and signed Simply’s 2018 Sales and Marketing Code of Ethics. The following provides additional information to help you understand our interpretation of new CMS and regulatory agency guidance.

  • A. Guidance:

In the event an allegation of misconduct is placed against an agent, the agent will provide a detailed, written response to the complaint within 5 business days of notification of the complaint. Additionally, the agent will not contact beneficiaries that have made a complaint without prior approval from Simply’s Compliance Department. Takeaway: Agents MUST reply to any allegation/request for a statement – Agent Allegations, Agent Misconduct, Department of Insurance requests, Critical Inquiry….failure to do so may result in disciplinary action, up to and including termination.

  • B. Guidance:

Absolute statements (e.g., “the best”, “highest ranked”, “rated number one”) are prohibited unless they are substantiated with supporting data and approved by Simply and/or CMS. Agents shall not use any form of pressure, scare tactics in their presentation. Takeaway: Do not make unsubstantiated statements! Never pressure a prospect.

20 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 21

Sales and Marketing Code of Ethics

  • D. Guidance:

“Agents agree to use the CMS approved Simply Healthcare Sales Presentation in its entirety when presenting a Simply Healthcare MAPD plan to ensure full disclosure plan benefits, limitations, and cost sharing to all prospective enrollees and will present all required CMS disclaimers during the presentation. Willful violation may subject the agent to disciplinary action up to and including termination.” Takeaway: CMS and Simply require an agent to present the sales presentation in its entirety for HMO plans! CMS and Simply also require full disclosure of information. This is one of the major reasons behind Agent Allegations and disciplinary action.

  • E. Guidance:

Agents will use only Simply and CMS or approved materials, as applicable, to market to prospective enrollees. In addition, all communications to current members, e.g. letters, flyers, mailers, etc., must also be approved by Simply and CMS prior to their use. Agents will not modify or alter approved materials for their use in member communications or the marketing and sales of MAPD plans. Takeaway: ALWAYS use approved materials.

21 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Section 70.4.1 – Educational and Marketing Events What changed?

  • CMS no longer prohibits current year marketing activities, to

qualified beneficiaries, during the Annual Enrollment Period (AEP). Previous guidance had required the cessation of current year marketing activities beyond October 1 of the plan year.

  • Qualified beneficiaries include:
  • Age-Ins
  • Special Enrollment Period (SEP) eligibility

Impact

Plans/Part D Sponsors are not required to upload educational, formal and/or informal marketing/sales events in HPMS. Plans/Part D Sponsors must keep accurate records

  • f all marketing/sales and educational events, and CMS

reserves the right to request event information at any time.

What changed? Impact

  • CMS continues to require Simply (and all plans) to track Educational

and Marketing Events.

  • Event details must be provided to CMS upon request.
  • No change to current internal processes, but daily submissions of

100’s of events (and related modifications and/or cancellations) is no longer required.

22 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Section 60.4 Formulary and Formulary Change Notice Requirements What changed?

  • Part D Sponsors have the option to send all enrollees either the formulary

in hard copy, which may be abridged (see section 60.4.1 guidance on the abridged formulary), or a distinct and separate notice (in hard copy) describing where enrollees can find the formulary online and how enrollees can request a hard copy formulary. This notice must be a stand-alone document (i.e., not bound with other materials) and may be included in the same mailing envelope as the Annual Notice of Change/Evidence of Coverage (ANOC/EOC).

Impact

  • No Immediate impact. Simply will continue to provide a hard copy

formulary in the Pre-Enrollment Kit for 2018.

23 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 24

Reminder from last year - Limitations on Distribution of Marketing Materials and Activities What changed?

  • CMS no longer prohibits current year marketing activities, to

qualified beneficiaries, during the Annual Enrollment Period (AEP). Previous guidance had required the cessation of current year marketing activities beyond October 1 of the plan year.

  • Qualified beneficiaries include:
  • Age-Ins
  • Special Enrollment Period (SEP) eligibility

Impact

  • CMS no longer prohibits current year marketing activities, to

qualified beneficiaries, during the Annual Enrollment Period (AEP). Previous years guidance had required the cessation of current year marketing activities beyond October 1 of the plan year.

  • Qualified beneficiaries include:
  • Age-Ins
  • Special Enrollment Period (SEP) eligibility

What changed?

  • Simply no longer has to cease current plan age-in and/or SEP

direct mail and other marketing campaigns during AEP.

  • This is a positive change which could lead to increased sales

during the AEP timeframe.

  • Example, Simply may continue current plan year marketing

campaigns for age-in beneficiaries beyond October 1, 2017, for November 1 or December 1, 2017 effective beneficiaries.

Impact

24 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Our Sales Process – Five Steps

1. Scope Of Appointment

  • SOA Form
  • Methods of contact

2. Simply Medicare Sales Presentation

  • Disclaimers
  • NEADS Analysis
  • Important dates
  • Election periods

3. Sales kit Presentation – NEW 2018 SALES KIT – ONE BOOKLET

  • New Summary of Benefits – All options ONE book
  • Drug Formulary
  • Provider Directory
  • Ancillary Networks (external vendors)

4. Enrollment

  • Enrollment Form
  • Acknowledgement of Receipt
  • Chronic Condition Form

5. After the sale

  • Book of Business Calls
  • Retention & Referral Mailers

25 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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26 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 27

A completed SOA is not open-ended permission for future contact. It is only valid for the duration of that transaction or 90 days from the prospect signature date on SOA.

27

Acceptable Methods of Contact

Same day appointment allowed Same day appointment allowed Same day appointment allowed

MAIL OUT WALK-IN IN-BOUND TELEPHONIC SOA

Mail out from a prospect call Walk-In to a provider’s office

SOA Confirmation Provided

Mail out from an event Walk-In during a presentation Mail out from business reply Walk-In to an event Mail out from Request Plan Information Form Walk-In to a business office

EFFECTIVE OCTOBER 1 2018

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Recorded Scope of Appointment

 Call

 1-877-577-0113  With Potential Enrollee on the Line  Have Your Broker/Agent ID Ready  Get Confirmation Number from Simply Representative

 Application

 Write Scope Lead ID number on the application

28

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 29

2018

MEDICARE ADVANTAGE SALES PRESENTATION

Y0114_18_31963_R_

Simply Healthcare Plans, Inc. is a Medicare-contracted coordinated care plan that has a Medicaid contract with the State of Florida Agency for Health Care Administration to provide benefits or arrange for benefits to be provided to enrollees. Enrollment in Simply Healthcare Plans, Inc. depends

  • n contract renewal.

WILL BE RELEASED BY OCTOBER 1, 2017

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Important Dates to Remember

October 1 – October 14 October 15 – December 7 January 1 – February 14 February 15 – December 31 2017 2017 2018 2018 Pre-Enrollment Annual Election Annual Disenrollment Lock-In Compare your healthcare coverage

  • ptions

If you’re eligible, you may join, change, or switch Medicare Advantage (MA) plans or Prescription Drug Plan (PDP) Medicare Advantage (MA) plan enrollees have an annual

  • pportunity to

disenroll from an MA plan and return to Original Medicare During this period, you must keep the coverage you chose unless you qualify for a SEP

30 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 31

Pre AEP Oct. 1- Oct. 14

  • Agents cannot collect or hold 2018 applications
  • Agents can make 2018 enrollment presentations
  • Agents can distribute applications and assist in enrolling BUT DO

NOT guide the enrollee to sign or date the application.

  • Enrollee should sign and date the application between October 15

and December 7. Application may be mailed by enrollee or picked up agent during this period.

  • All 2018 applications received during the pre-AEP will have to be

redone and the agent will be subject to an internal investigation. Only 2018 applications accepted during this time will be for ICEP or IEP election types.

  • Investigation may lead to possible termination of employment or

contract.

31 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Enrollment Application

  • All completed enrollment applications must be submitted to

Simply Healthcare Plans sales office within 48 hours of the agent taking possession.

  • Applications must be fully completed and have attached

documentation (SOA, Acknowledgement of Receipt and Pre- Qualification Form for chronic condition if applicable).

  • Protecting Personal Health Information (PHI) is the

responsibility of al Simply Healthcare employees and representatives.

  • Top reasons for a pending application:

– Incorrect Medicare number – Invalid election type – Insufficient documentation to qualify for a SEP – Non-par provider – Enrollee does not qualify for the plan chosen

32 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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33

No gender

2018 Enrollment Form – Review the Changes

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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34

No gender

2018 Enrollment Form – Review the Changes, Cont.

PCP Selection Moved to Page 3

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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35

Eliminated “FOR OFFICE USE ONLY” section

2018 Enrollment Form – Review the Changes, Cont.

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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36

2018 Diabetes Assessment Form – No Changes

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 37

2018 Simply Healthcare Plans

Simply Complete (HMO Dual Eligible SNP)* Dade and Polk Counties – All Medicaid Levels All other Counties – QMB+, SLMB+, FBDE Levels

Miami-Dade Broward/Palm Beach Orange/Osceola/Seminole Hills/Pinellas/Pasco/Hernando Polk Simply More (HMO) Simply More (HMO) Simply More (HMO) Simply More (HMO) Simply More (HMO) Simply Level (HMO SNP) Simply Level (HMO SNP) Simply Level (HMO SNP) Simply Level (HMO SNP) Simply Level (HMO SNP) Simply Complete (HMO DE SNP)* Simply Complete (HMO FDE SNP)* Simply Complete (HMO FDE SNP)* Simply Complete (HMO FDE SNP)* Simply Complete (HMO DE SNP)* Simply Advantage (NEW) (HMO PDE QMB SNP) Simply Advantage (NEW) (HMO PDE QMB SNP) Simply Advantage (NEW) (HMO PDE QMB SNP)

37 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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38

2018 Simply Healthcare Plans

Medicare Savings Programs (MSP)

With respect to Medicaid, an individual is eligible for either full or partial benefits. Dual eligibles whose benefits are limited (partial) include: 1. Qualified Medicare Beneficiary (QMB, or “quimby”); 2. Specified Low-Income Medicare Beneficiaries (SLMB, or “slimby”); 3. Qualifying Individuals (QI); and 4. Qualified Disabled Working Individuals (QDWI). These four categories are referred to as Medicare Savings Programs (MSP). If an individual qualifies for QMB, SLMB, or QI, he or she automatically qualifies to get Extra Help paying for Medicare prescription drug coverage. Qualification can vary by state. This program provides a Low Income Subsidy (LIS) for qualifying individuals.

For more information on Extra Help/LIS, visit www.socialsecurity.gov/prescriptionhelp.

This presentation contains proprietary information. It is intended for use only by our contracted brokers and employer groups. Any redistribution or other use is strictly forbidden. The benefit descriptions are intended to be a brief overview of some benefits available to plan members. For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes. Y0114_17_27708_I 06/03/2016

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Medicare Savings Programs (cont.)

Those eligible for full Medicaid benefits are called Full Benefit Dual Eligible (FBDE). At times, individuals may qualify for both limited coverage of Medicare cost-sharing as well as full Medicaid benefits. Remember “Quimby” and “Slimby”? Each of those Medicare Savings Programs has a second level of benefit coverage: QMB Plus (QMB+) and SLMB Plus (SLMB+). For help verifying Medicaid eligibility call Simply Social Services Department 877.577.0212

This presentation contains proprietary information. It is intended for use only by our contracted brokers and employer groups. Any redistribution or other use is strictly forbidden. The benefit descriptions are intended to be a brief overview of some benefits available to plan members. For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes. Y0114_17_27708_I 06/03/2016

2018 Simply Healthcare Plans

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Simply Medicare - Important Phone Numbers

Medicare Member Services (Member should be on the phone line when calling this number) 877.577.0115 877.577.0114 (fax) Broker Agent Helpline Scope of Appointment (SOA) 877.577.0113 Social Services Department 877.577.0212 Simply Simple Unit – Broker Support for Escalated Cases

DL-MS_SimplySimpleUnit-Users@simplyhealthcareplans.com

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SLIDE 41

SHP – Benefit Grids

Miami-Dade County

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SLIDE 42

Miami –Dade

Part D $8000 ICL on Simply More and Simply Level $0 copay for Rx Tier 1,2,3 & Low Copay for Rx tier 4 Unlimited Transportation Comprehensive Dental + Complete or partial dentures Up to $60 OTC Benefit Gym Membership- Silver Sneakers PERS (Personal Emergency Response System) All Plans Chronic Meal Benefit – Complete/Comfort $0 copay for PCP and Specialist Vision Benefits $350 Hearing Benefits up to $1500 per year

42

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 43

MIAMI-DADE

Plan Name Simply More Simply Level Simply Complete Plan Type (HMO) (HMO SNP) (HMO SNP) Contract/PBP H5471-002 H5471-012 H5471-001 Service Area/Counties Miami-Dade Miami-Dade Miami-Dade Year 2017 2018 2017 2018 2017 2018 Premium $0 $0 $0 $0 $0 $0 Premium Rebate N/A N/A N/A N/A N/A N/A MOOP $3,400 $3,400 $3,400 $3,400 $500 $500 Deductible $0 $0 $0 $0 $0 $0 Inpatient Acute Care $0 $0 $0 $0 $0 $0 Inpatient Mental Health/Substance Abuse $0 $0 $0 $0 $0 $0 Skilled Nursing Facility (SNF) $0 $0 $0 $0 $0 $0 Emergency Services $25 $25 $25 $25 $0 $0 waived if admitted YES YES YES YES N/A N/A Urgent Care Center $0 $0 $0 $0 $0 $0 Worldwide Emergency Services $25/$50,000 per year $25/$50,000 per year $25/$50,000 per year $25/$50,000 per year $0/$50,000 per year $0/$50,000 per year Primary Care Physician $0 $0 $0 $0 $0 $0 Occupational Therapy Rehab (Includes CORF) $0 $0 $0 $0 $0 $0 Specialist Physician $0 $0 $0 $0 $0 $0 Podiatry Medicare-Covered $0 $0 $0 $0 $0 $0 Routine Supplemental $0/Unlimited $0/Unlimited $0/Unlimited $0/Unlimited $0/Unlimited $0/Unlimited Physical and Speech Therapy Rehab (Includes CORF) $0 $0 $0 $0 $0 $0 Laboratory $0 $0 $0 $0 $0 $0 Diagnostic Procedures and Tests Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $50 $50 $50 $50 $0 $0 Diagnostic Radiology/Advanced Imaging Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $50 $50 $50 $50 $0 $0 Basic Radiology/X-Rays Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $50 $50 $50 $50 $0 $0 Outpatient Hospital Surgery $50 $50 $50 $50 $0 $0 Ambulatory Surgical Center $0 $0 $0 $0 $0 $0 Ambulance Emergent $0 $0 $0 $0 $0 $0 Medicare-Covered Non-Emergent $0 $0 $0 $0 $0 $0 Diabetes Supplies (Strips/Lancets/Glucometer) $0 $0 $0 $0 $0 $0 Diabetic Therapeutic Shoes and Inserts $0 $0 $0 $0 $0 $0 Over-the-Counter Items $35 monthly $60 monthly $35 monthly $55 monthly $51 monthly $55 monthly Chronic Meal Benefit N/C N/C N/C N/C 3 meals per day for 12 days 3 meals per day for 12 day Post-Discharge Meal Benefit 10 meals 10 meals 10 meals 10 meals 10 meals 10 meals Simply Aide (At Home Recovery) N/C N/C N/C N/C Yes Yes Personal Emergency Response N/C YES N/C YES Yes Yes

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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MIAMI-DADE

Plan Name Simply More Simply Level Simply Complete Plan Type (HMO) (HMO SNP) (HMO SNP) Contract/PBP H5471-002 H5471-012 H5471-001 Service Area/Counties Miami-Dade Miami-Dade Miami-Dade Year 2017 2018 2017 2018 2017 2018 Comprehensive Dental

Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year Medically necessary surgical procedures Includes analgesia Vision Exams Supplemental Eyewear (Glasses/Contacts) Allowance $300 $350 $300 $350 $300 $350 Hearing Exams Hearing Aids $750 per ear/per year $1,500 per year (up to 2) $750 per ear/per year $1,500 per year (up to 2) $750 per ear/per year $1,500 per year (up to 2) Part D Prescription Drugs Deductible $0 $0 $0 $0 $400 waive T1, T2 $405 waive T1, T2 Initial Coverage Limit (ICL) $7,000 $8,000 $8,000 $8,000 $3,700 $3,750 TrOOP $4,950 $5,000 $4,950 $5,000 $4,950 $5,000 Tier 1 $0 $0 $0 $0 $0 $0 Tier 2 $0 $0 $0 $0 $0 $0 Tier 3 $0 $0 $0 $0 $45 / LIS Copay $45 / LIS Copay Tier 4 $20 $5 $15 $10 $75 pref/$80 stnd/LIS Copay $75 pref/$80 stnd/LIS Copay Tier 5 33% 33% 33% 33% 25% / LIS Copay 25% / LIS Copay Mail Order Coverage T1 - T5 T1 - T5 T1 - T5 T1 - T5 T1 - T5 T1 - T5 Gap Coverage T1, T2 T1, T2 T1, T2, Dbx drugs T1, T2, Dbx drugs T1, T2 T1, T2 Part D Excluded Drugs yes yes yes yes yes yes

44 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-45
SLIDE 45

SHP – Benefit Grids

Broward County

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SLIDE 46

Broward

$0 or low copay for Rx Drugs $0 PCP copay / Low specialist copay New Partial DE SNP – QMB Level Unlimited Transportation - Simply More & Simply Complete Strong Simply Level (Diabetic SNP) – Year round marketing Gym Membership- Silver Sneakers PERS (Personal Emergency Response System)- Simply Complete/Advantage OTC Benefit- Up to $31.00 per month Vision – Up to $300 towards eyewear Hearing Benefits - $1500 per year Comprehensive Dental – Dentures and Partials (All plans)

46

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-47
SLIDE 47

BROWARD

Plan Name Simply More Simply Level Simply Complete Plan Type (HMO) (HMO SNP) (HMO SNP) Full Duals only Contract/PBP H5471-051 H5471-054 H5471-050 Service Area/Counties Broward Broward Broward Year 2017 2018 2017 2018 2017 2018 Premium $0 $0 $0 $0 $0 $0 Premium Rebate N/A N/A N/A N/A N/A N/A MOOP $6,700 $6,700 $3,400 $6,700 $3,400 $3,400 Deductible $0 $0 $0 $0 $0 $0 Inpatient Acute Care $0 $0 $95 days 1-8 $75 days 1-5 $0 $0 Inpatient Mental Health/Substance Abuse $0 $0 $95 days 1-8 $75 days 1-5 $0 $0 Skilled Nursing Facility (SNF) $55 days 21-100 $55 days 21-100 $20 days 8-20 $40 days 21-100 $0 days 1-20 $40 days 21-100 $0 $0 Emergency Services $75 $75 $75 $75 $0 $0 waived if admitted YES YES YES YES N/A N/A Urgent Care Center $15 $15 $0 $0 $0 $0 Worldwide Emergency Services $75/$50,000 per year $75/$50,000 per year $75/$50,000 per year $75/$50,000 per year $0/$50,000 per year $0/$50,000 per year Primary Care Physician $0 $0 $0 $0 $0 $0 Occupational Therapy Rehab (Includes CORF) $15 $15 $15 $15 $0 $0 Specialist Physician $15 $10 $20 $15 $0 $0 Podiatry Medicare-Covered $0 $0 $0 $0 $0 $0 Routine Supplemental $0/12 visits $0/12 visits $0/12 visits $0/unlimited $0/12 visits $0/12 visits Physical and Speech Therapy Rehab (Includes CORF) $15 $15 $15 $15 $0 $0 Laboratory $0 $0 $0 $0 $0 $0 Diagnostic Procedures and Tests Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $100 $100 $100 $100 $0 $0 Diagnostic Radiology/Advanced Imaging Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $100 $100 $100 $100 $0 $0 Basic Radiology/X-Rays Freestanding $0 $0 $0 $0 $0 $0 Outpatient Hospital $100 $100 $100 $100 $0 $0 Outpatient Hospital Surgery $100 $100 $100 $100 $0 $0 Ambulatory Surgical Center $0 $0 $0 $0 $0 $0 Ambulance Emergent $250 $250 $150 $150 $0 $0 Medicare-Covered Non-Emergent $250 $250 $150 $150 $0 $0 waived if admitted YES YES YES YES N/A N/A Diabetes Supplies (Strips/Lancets/Glucometer) $0 $0 $0 $0 $0 $0 Diabetic Therapeutic Shoes and Inserts $0 $0 $0 $0 $0 $0 Over-the-Counter Items $25 monthly $25 monthly $15 monthly $15 monthly $25 monthly $31 monthly Chronic Meal Benefit N/C N/C N/C N/C N/C N/C Post-Discharge Meal Benefit 10 meals 10 meals 10 meals 10 meals 10 meals 10 meals Simply Aide (At Home Recovery) N/C N/C N/C N/C N/C N/C Personal Emergency Response N/C N/C N/C N/C YES YES

47 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 48

BROWARD

Comprehensive Dental

Simply More 2017 Simply More 2018 Simply Level 2017 Simply Level 2018 Simply Complete 2017 Simply Complete 2018

Option 2B $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2B $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year. Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year. Medically necessary surgical procedures Includes analgesia Vision Exams

Simply More 2017 Simply More 2018 Simply Level 2017 Simply Level 2018 Simply Complete 2017 Simply Complete 2018

Supplemental Eyewear (Glasses/Contacts) Allowance $125 $300 $100 $275 $200 $250 Hearing Exams Hearing Aids $500 per ear/per year $1,500 per year (up to 2) $500 per ear/per year $1,500 per year (up to 2) $750 per ear/per year $1,500 per year (up to 2) Part D Prescription Drugs

Simply More 2017 Simply More 2018 Simply Level 2017 Simply Level 2018 Simply Complete 2017 Simply Complete 2018

Deductible $0 $0 $0 $0 $400 waive T1, T2 $405 waive T1, T2 Initial Coverage Limit (ICL) $3,700 $3,750 $3,700 $3,750 $3,700 $3,750 TrOOP $4,950 $5,000 $4,950 $5,000 $4,950 $5,000 Tier 1 $0 $0 $0 $0 $0 $0 Tier 2 $5 $0 $5 $0 $0 $0 Tier 3 $35 $25 $35 $35 $45 / LIS Copay $45 / LIS Copay Tier 4 $75 $75 $75 $75 $90 pref / $95 stnd / LIS Copay $90 pref / $95 stnd / LIS Copay Tier 5 33% 33% 33% 33% 25% / LIS Copay 25% / LIS Copay Mail Order Coverage T1 - T5 T1 - T5 T1 - T5 T1 - T5 T1 - T5 T1 - T5 Gap Coverage T1, T2 T1, T2 T1, T2, Dbx drugs T1, T2, Dbx drugs T1, T2 T1, T2 Part D Excluded Drugs yes yes yes yes yes yes

48 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-49
SLIDE 49

BROWARD Simply Advantage

Plan Name Simply Advantage (New Plan 2018) Plan Type (HMO SNP) QMB only Contract/PBP H5471-061 Service Area/Counties Broward Year 2018 Premium $0 Premium Rebate N/A MOOP $3,400 Deductible $0 Inpatient Acute Care $0 Inpatient Mental Health/Substance Abuse $0 Skilled Nursing Facility (SNF) $0 Cardiac Rehab/Intensive Cardiac Rehab Freestanding $0 Outpatient Hospital $0 CORF $0 Pulmonary Rehab Freestanding $0 Outpatient Hospital $0 CORF $0 Emergency Services $0 waived if admitted N/A Urgent Care Center $0 Worldwide Emergency Services $0/$50,000 per year Partial Hospitalization (Adult Day-care for Mental Health) $0 Hospice Original Medicare Home Health Services $0 Primary Care Physician $0 Chiropractic Medicare-Covered $0 Routine Supplemental $0/6 visits Occupational Therapy Rehab (Includes CORF) $0 Specialist Physician $0 Mental Health Non-Physician Group Sessions $0 Individual Sessions $0 Podiatry Medicare-Covered $0 Routine Supplemental $0/12 visits

49 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-50
SLIDE 50

Psychiatric Services Group Sessions $0 Individual Sessions $0 Physical and Speech Therapy Rehab (Includes CORF) $0 Laboratory $0 Diagnostic Procedures and Tests Freestanding $0 Outpatient Hospital $0 Diagnostic Radiology/Advanced Imaging Freestanding $0 Outpatient Hospital $0 Basic Radiology/X-Rays Freestanding $0 Outpatient Hospital $0 Therapeutic Radiology/Radiation Therapy/Nuclear Medicine Freestanding $0 Outpatient Hospital $0 Outpatient Hospital Surgery $0 Ambulatory Surgical Center $0 Hospital Observation $0 Outpatient Substance Abuse Services Group Sessions $0 Individual Sessions $0 Blood Services $0 Ambulance Emergent $0 Medicare-Covered Non-Emergent $0 waived if admitted N/A Routine Supplemental Transportation 24 one-way Durable Medical Equipment High Cost Items $0 All Other Items $0 Prosthetic Devices $0 Medical Supplies $0 Diabetes Supplies (Strips/Lancets/Glucometer) $0 Diabetic Therapeutic Shoes and Inserts $0 Renal Dialysis Dialysis Center Freestanding $0 Outpatient Hospital $0 Acupuncture N/C Over-the-Counter Items $31 monthly

BROWARD Simply Advantage

50 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 51

Chronic Meal Benefit N/C Post-Discharge Meal Benefit 10 meals Simply Aide (At Home Recovery) N/C Personal Emergency Response YES Routine Physical Exams Welcome to Medicare (IPPE) $0 Annual Wellness Visits $0 Supplemental Routine Physicals N/C Abdominal Aortic Aneurysm Screening $0 Alcohol Misuse Screening $0 Bone Mass Measurement Screening $0 Cardiovascular Screening $0 Colorectal Cancer Screening $0 Depression Screening $0 Diabetes Screening $0 HIV Screening $0 IBT for Cardiovascular Disease $0 IBT for Obesity $0 Immunizations Flu Shot $0 Pneumonia $0 Hepatitis B $0 Other Non-Covered $0 Mammography Screening $0 Medical Nutrition Therapy (ESRD and Diabetes) $0 Pap Smears and Pelvic Screening $0 Prostate Cancer Screening $0 STI/STD Screening $0 Smoking and Tobacco Use Cessation $0 Health/Wellness - Health Education Yes Health/Wellness - Nutrition Education N/C Health/Wellness - Nursing Hotline N/C Silver Sneakers Gym Membership Yes Kidney Disease Education Services $0 Diabetes Self-Management Training $0 Chemotherapy Drugs Physician Office $0 Outpatient Hospital $0 Pharmacy $0 Medicare Part B Drugs Physician Office $0 Outpatient Hospital $0 Pharmacy $0

BROWARD Simply Advantage

51 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-52
SLIDE 52

Preventive Dental Copayment $0 Oral Exam 2 Prophylaxis 2 X-Ray/Bitewings 3 Comprehensive Dental Medicare-Covered Dental $0 Supplemental Copayment $0 Restorative 2 Endodontics/Periodontics/Extraction s 1 Prosthodontics/Surgery/Other 2 Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year. Medically necessary surgical procedures Includes analgesia Vision Exams Medicare-Covered Exam $0 Medicare-Covered Glaucoma Screening $0 Routine Supplemental Exam $0 Supplemental Eyewear (Glasses/Contacts) Allowance $300 Medicare Eyewear After Cataract Surgery $0 Hearing Exams Medicare-Covered Exam $0 Routine Supplemental Exam $0 Routine Fitting Evaluation $0 Hearing Aids $1,500 per year (up to 2) Point of Service (POS) N/C Part D Prescription Drugs Deductible $405 waive T1, T2 Initial Coverage Limit (ICL) $3,750 TrOOP $5,000 Tier 1 $0 Tier 2 $0 Tier 3 $45 / LIS Copay Tier 4 $90 pref / $95 stnd / LIS Copay Tier 5 25% / LIS Copay Mail Order Coverage T1 - T5 Gap Coverage T1, T2 Part D Excluded Drugs yes

BROWARD Simply Advantage

52 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-53
SLIDE 53

SHP – Benefit Grids

Palm Beach County

slide-54
SLIDE 54

Palm Beach

$0 or low copay for Rx Drugs $0 PCP copay / $10 specialist copay New Partial DE SNP – QMB Level Unlimited Transportation - Simply More/Complete/Advantage Strong Simply Level (Diabetic SNP) – Year round marketing Gym Membership- Silver Sneakers PERS (Personal Emergency Response System)- Simply Complete/Advantage OTC Benefit- Up to $44.00 per month Vision – Up to $300 towards eyewear Hearing Benefits up to $1500 per year Comprehensive Dental – Dentures and Partials

54

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-55
SLIDE 55

PALM BEACH

Plan Name Simply More Simply Level Simply Complete Simply Advantage Plan Type (HMO) (HMO SNP) (HMO SNP) Full Duals only (HMO SNP) QMB only Contract/PBP H5471-057 H5471-059 H5471-058 H5471-063 Service Area/Counties Palm Beach Palm Beach Palm Beach Palm Beach Year 2018 2018 2018 2018 Premium $0 $0 $0 $0 Premium Rebate N/A N/A N/A N/A MOOP $6,700 $6,700 $3,400 $3,400 Deductible $0 $0 $0 $0 Inpatient Acute Care $50 days 1-8 $50 days 1-8 $0 $0 Inpatient Mental Health/Substance Abuse $50 days 1-8 $50 days 1-8 $0 $0 Skilled Nursing Facility (SNF) $0 days 1-20 $55 days 21-100 $0 days 1-20 $40 days 21-100 $0 $0 Cardiac Rehab/Intensive Cardiac Rehab Freestanding $0 $0 $0 $0 Outpatient Hospital $0 $0 $0 $0 CORF $0 $0 $0 $0 Pulmonary Rehab Freestanding $0 $0 $0 $0 Outpatient Hospital $0 $0 $0 $0 CORF $0 $0 $0 $0 Emergency Services $75 $75 $0 $0 waived if admitted YES YES N/A N/A Urgent Care Center $15 $0 $0 $0 Worldwide Emergency Services $75/$50,000 per year $75/$50,000 per year $0/$50,000 per year $0/$50,000 per year Partial Hospitalization (Adult Day-care for Mental Health) $0 $0 $0 $0 Hospice Original Medicare Original Medicare Original Medicare Original Medicare Home Health Services $0 $0 $0 $0 Primary Care Physician $0 $0 $0 $0 Chiropractic Medicare-Covered $0 $0 $0 $0 Routine Supplemental $0/12 visits $0/12 visits $0/6 visits $0/6 visits Occupational Therapy Rehab (Includes CORF) $15 $15 $0 $0 Specialist Physician $10 $10 $0 $0

55 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-56
SLIDE 56

PALM BEACH

56

Mental Health Non-Physician Group Sessions $15 $15 $0 $0 Individual Sessions $15 $15 $0 $0 Podiatry Medicare-Covered $0 $0 $0 $0 Routine Supplemental $0/12 visits $0/unlimited $0/12 visits $0/12 visits Psychiatric Services Group Sessions $15 $15 $0 $0 Individual Sessions $15 $15 $0 $0 Physical and Speech Therapy Rehab (Includes CORF) $15 $15 $0 $0 Laboratory $0 $0 $0 $0 Diagnostic Procedures and Tests Freestanding $0 $0 $0 $0 Outpatient Hospital $100 $100 $0 $0 Diagnostic Radiology/Advanced Imaging Freestanding $0 $0 $0 $0 Outpatient Hospital $100 $100 $0 $0 Basic Radiology/X-Rays Freestanding $0 $0 $0 $0 Outpatient Hospital $100 $100 $0 $0 Therapeutic Radiology/Radiation Therapy/Nuclear Medicine Freestanding $0 $0 $0 $0 Outpatient Hospital $60 $60 $0 $0 Outpatient Hospital Surgery $100 $100 $0 $0 Ambulatory Surgical Center $0 $0 $0 $0 Hospital Observation $0 $0 $0 $0 Outpatient Substance Abuse Services Group Sessions $50 $50 $0 $0 Individual Sessions $50 $50 $0 $0 Blood Services $0 $0 $0 $0 Ambulance Emergent $250 $150 $0 $0 Medicare-Covered Non-Emergent $250 $150 $0 $0 waived if admitted YES YES N/A N/A

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-57
SLIDE 57

PALM BEACH

57

Routine Supplemental Transportation unlimited 24 one-way Unlimited unlimited Durable Medical Equipment High Cost Items 20% 20% 0% 0% All Other Items 0% 0% 0% 0% Prosthetic Devices 20% 20% 0% 0% Medical Supplies 20% 20% 0% 0% Diabetes Supplies (Strips/Lancets/Glucometer) $0 $0 $0 $0 Diabetic Therapeutic Shoes and Inserts $0 $0 $0 $0 Renal Dialysis Dialysis Center Freestanding 0% 0% 0% 0% Outpatient Hospital 20% 20% 0% 0% Acupuncture N/C N/C N/C N/C Over-the-Counter Items $25 monthly $15 monthly $40 monthly $40 monthly Chronic Meal Benefit N/C N/C N/C N/C Post-Discharge Meal Benefit 10 meals 10 meals 10 meals 10 meals Simply Aide (At Home Recovery) N/C N/C N/C N/C Personal Emergency Response N/C N/C YES YES Routine Physical Exams Welcome to Medicare (IPPE) $0 $0 $0 $0 Annual Wellness Visits $0 $0 $0 $0 Supplemental Routine Physicals N/C N/C N/C N/C Abdominal Aortic Aneurysm Screening $0 $0 $0 $0 Alcohol Misuse Screening $0 $0 $0 $0 Bone Mass Measurement Screening $0 $0 $0 $0 Cardiovascular Screening $0 $0 $0 $0 Colorectal Cancer Screening $0 $0 $0 $0 Depression Screening $0 $0 $0 $0 Diabetes Screening $0 $0 $0 $0 HIV Screening $0 $0 $0 $0 IBT for Cardiovascular Disease $0 $0 $0 $0 IBT for Obesity $0 $0 $0 $0 Immunizations Flu Shot $0 $0 $0 $0 Pneumonia $0 $0 $0 $0 Hepatitis B $0 $0 $0 $0

Other Non-Covered $0 $0 $0 $0

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-58
SLIDE 58

PALM BEACH

58

Mammography Screening $0 $0 $0 $0 Medical Nutrition Therapy (ESRD and Diabetes) $0 $0 $0 $0 Pap Smears and Pelvic Screening $0 $0 $0 $0 Prostate Cancer Screening $0 $0 $0 $0 STI/STD Screening $0 $0 $0 $0 Smoking and Tobacco Use Cessation $0 $0 $0 $0 Health/Wellness - Health Education Yes Yes Yes Yes Health/Wellness - Nutrition Education N/C N/C N/C N/C Health/Wellness - Nursing Hotline N/C N/C N/C N/C Silver Sneakers Gym Membership Yes Yes Yes Yes Kidney Disease Education Services $0 $0 $0 $0 Diabetes Self-Management Training $0 $0 $0 $0 Chemotherapy Drugs Physician Office 20% 20% 0% 0% Outpatient Hospital 20% 20% 0% 0% Pharmacy 20% 20% 0% 0% Medicare Part B Drugs Physician Office 0% 0% 0% 0% Outpatient Hospital 20% 20% 0% 0% Pharmacy 20% 20% 0% 0% Preventive Dental Copayment $0 $0 $0 $0 Oral Exam 2 2 2 2 Prophylaxis 2 2 2 2 X-Ray/Bitewings 3 3 3 3 Comprehensive Dental Medicare-Covered Dental $0 $0 $0 $0 Supplemental Copayment $0 $0 $0 $0 Restorative 2 2 2 2 Endodontics/Periodontics/Extractions 1 1 1 1 Prosthodontics/Surgery/Other 2 2 2 2 Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 2 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Up to 6 simple or surgical extractions per year (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/reline every year Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year. Medically necessary surgical procedures Includes analgesia Option 1 $0 copayment for: 2 Exams 2 Prophylaxis cleanings 2 Series of bitewing films 1 Panoramic film 2 Amalgam or resin fillings Unlimited for simple or surgical extractions (in 1 or more visits) 1 Set complete or partial dentures every five years 1 Denture adjustment/ reline every year. Medically necessary surgical procedures Includes analgesia

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-59
SLIDE 59

PALM BEACH

59 Vision Exams

Simply More Simply Level Simply Complete Simply Advantage

Medicare-Covered Exam $0 $0 $0 $0 Medicare-Covered Glaucoma Screening $0 $0 $0 $0 Routine Supplemental Exam $0 $0 $0 $0 Supplemental Eyewear (Glasses/Contacts) Allowance $200 $200 $250 $250 Medicare Eyewear After Cataract Surgery $0 $0 $0 $0 Hearing Exams Medicare-Covered Exam $0 $0 $0 $0 Routine Supplemental Exam $0 $0 $0 $0 Routine Fitting Evaluation $0 $0 $0 $0 Hearing Aids $1,000 per year (up to 2) $1,000 per year (up to 2) $1,500 per year (up to 2) $1,500 per year (up to 2) Point of Service (POS) N/C N/C N/C N/C Part D Prescription Drugs

Simply More Simply Level Simply Complete Simply Advantage

Deductible $0 $0 $405 waive T1, T2 $405 waive T1, T2 Initial Coverage Limit (ICL) $3,750 $3,750 $3,750 $3,750 TrOOP $5,000 $5,000 $5,000 $5,000 Tier 1 $0 $0 $0 $0 Tier 2 $0 $0 $0 $0 Tier 3 $20 $35 $45 / LIS Copay $45 / LIS Copay Tier 4 $75 $75 $90 pref / $95 stnd / LIS Copay $90 pref / $95 stnd / LIS Copay Tier 5 33% 33% 25% / LIS Copay 25% / LIS Copay Mail Order Coverage T1 - T5 T1 - T5 T1 - T5 T1 - T5 Gap Coverage T1, T2 T1, T2, Dbx drugs T1, T2 T1, T2 Part D Excluded Drugs yes yes yes yes For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 60

LIS Prescription Drug Benefits 2018

LIS LEVEL

DEDUCTIBLE

Prior to the Coverage GAP During the Coverage GAP Catastrophic Generic / Tier 1-2 Preferred Multisource/ Tier 3-4 Other/ Specialty Generic or Brand Tier 5 Generic / Tier 1-2 Preferred Multisource/ Tier 3-4 Other/ Specialty Generic or Brand Tier 5 Generic / Tier 1-2 Preferred Multisource/ Tier 3-4 Other/ Specialty Generic or Brand Tier 5 LIS 1 $0 $0 - $3.35 $0 - $8.35 $3.35-$8.35 $0 - $3.35 $0 - $8.35 $3.35-$8.35 $0 $0 $0 LIS 2 $0 $0 - $1.25 $0 - $3.70 $1.25-$3.70 $0 - $1.25 $0 - $3.70 $1.25-$3.70 $0 $0 $0 LIS 3 (Institutionalized) $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 LIS 4 $83

Lesser of copay or 15% Co-Insurance Lesser of copay or 15% Co-Insurance Lesser of copay or 15% Co-Insurance Lesser of copay

  • r 15%

Co-Insurance Lesser of copay

  • r 15%

Co-Insurance Lesser of copay

  • r 15%

Co-Insurance

$3.35 $8.35 $8.35

60

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-61
SLIDE 61

Ancillary Network Summary Grid

Vendor Services Provided Service Area/Markets DentaQuest Dental All Medicare Counties Premier Eye Ophthalmology All Medicare Counties Premier Eye Optometry All Medicare Counties Independent Living Systems Meals All Medicare Counties Beacon Health Mental Health All Medicare Counties Integrated Home Care Home Health-DME-Home Infusion All Medicare Counties Silver Sneakers Gym & Fitness Clubs All Medicare Counties Quest Lab Services All Medicare Counties HearUSA Hearing & Audiology All Medicare Counties TMS Transportation CFL/ECFL Medicare counties MCT Transportation Miami-Dade & Broward County only ChiroAlliance Chiropractic Services All Medicare Counties IPC Hospitalists Mostly S. FLA Navarro Discount Pharmacy OTC All Medicare Counties (mailing order) and walking location available only in Miami-Dade & Broward county HN-1 Outpatient therapy All Medicare Counties

61 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 62

Dental Services

62

 General Dentistry  Oral Surgery  Pedodontist  Orthodontist

Benefits differ by line of business & product and authorization may be required depending on course of treatment.

DentaQuest

Simply Medicare

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

slide-63
SLIDE 63

Compensation Guidance

2017 - 2018 Compensation – New Beneficiaries – Turning 65 or First Time MAPD – Current Beneficiaries – Changing MAPD Plan – Commission Proration –MAPD Plan Change, Other Health Plan to Simply Healthcare Plans – Commission Schedule – 30 Days After Policy Effective Date

63 For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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SLIDE 64

2017 BROKER COMPENSATION Commission Simply will only pay commission on qualified enrollments. Qualified is defined as an enrollment for which an enrollment application has (i) been reviewed and validated by Simply; and (ii) approved and confirmed by CMS. The following commission rates will be paid by Simply to Broker or its Broker Agents, as the case may be, for each Individual enrolled as a Medicare Enrollee in a Simply Plan, but only to the extent such Simply Plan is included under this Agreement and, in each case, only if the Individual is enrolled by Broker or a Broker Agent. Commission shall be paid solely on Individuals enrolled by Broker or a Broker Agent in a Simply Plan as deemed effective and paid by CMS with a membership effective date of January 1, 2017 - December 1, 2017. New Medicare Enrollee Commission $443 Existing Medicare Enrollee Commission $222 Renewal Commission $18.50 per month  Broker or its Broker Agents, as the case may be, shall receive New Medicare Enrollee Commission for Medicare Enrollees who have enrolled in Medicare for the first time and for Medicare Enrollees who were previously enrolled in a Medicare plan of an “unlike plan type,” as that term is described in the Marketing Guidelines.  Broker or its Broker Agents, as the case may be, shall receive Existing Medicare Enrollee Commission for Medicare Enrollees who were previously enrolled in a Medicare plan of a “like plan type,” as that term is described in the Marketing Guidelines.  Subject to the provisions of Section 2.4.1, 2.4.2, 2.4.3 and 6.2.4, Broker or its Broker Agents, as the case may be, shall receive Renewal Commission for as long as the applicable Medicare Enrollee remains continuously enrolled in a Simply Plan. Subject to any return of commission, as described in Section 6.4 of the Agreement, the Chart below explains the amount of pro-rated commission Broker or its Broker Agents, as the case may be, will receive for Existing Medicare Enrollees depending on the effective enrollment month of the beneficiary into a plan in the first calendar year.

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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2018 BROKER COMPENSATION

Commission Simply will only pay commission on qualified enrollments. Qualified is defined as an enrollment for which an enrollment application has (i) been reviewed and validated by Simply; and (ii) approved and confirmed by CMS. The following commission rates will be paid by Simply to Broker or its Broker Agents, as the case may be, for each Individual enrolled as a Medicare Enrollee in a Simply Plan, but only to the extent such Simply Plan is included under this Agreement and, in each case, only if the Individual is enrolled by Broker or a Broker Agent. Commission shall be paid solely on Individuals enrolled by Broker or a Broker Agent in a Simply Plan as deemed effective and paid by CMS with a membership effective date of January 1, 2018 - December 1, 2018. New Medicare Enrollee Commission $455 Existing Medicare Enrollee Commission $228 Renewal Commission $19.00 per month

For agent/broker use only. Not for distribution to the general public; nor for solicitation purposes.

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Have a great 2018 AEP!!!

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Simply Healthcare

Thank you for your time and the opportunity to present you with this important information.

Questions? Simply Call Us:

Broker Support Department 1-877-577-0113 October 1 – February 14 7 days a Week 8 a.m. - 8 p.m. February 15 – September 30 Monday – Friday 8 a.m. - 8 p.m.

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